Huge difficulty as app did not recognise references. E mail correspondence was difficult as merely repeated same info. Until suggested putting in reg no. Thank you.Then had t overcome fact that vpn in... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I travelled up from Reading to collect my car, and thanks to standard British rail chaos, I got stuck. Enter Jake, who literally left the dealership to collect me from the station himself. You cannot... Toon meer
Bedrijf heeft geantwoord
When I called Auto Protect, I spoke to Luke, who was incredibly helpful, honest and patient. My previous cover didn’t provide everything I needed, so I wanted to make sure I had the right level of pro... Toon meer
Bedrijf heeft geantwoord
Despite issues with the car I initially took for a test drive, Jake kept me well informed with regular updates. Ultimately I ended up buying a different car from Stebbings which went smoothly. A good... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autoverzekering
- ook in
- Niet-bancaire financiële diensten
- Verzekeraar
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Geschreven door het bedrijf
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contactgegevens
Warwick House, CM19 5DY, Harlow, Verenigd Koninkrijk
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4,6
Uitstekend
31K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van AutoProtect
Hi Barry,
Thanks for your feedback. We’re pleased you found the product easy to use and good value for money.
Kind regards,
Billy
Excellent service
Everyone was so helpful and friendly I would recommend Group 1 Toyota Garage Warrington to anyone thinking of buying a new car, all staff were extremely helpful and courteous and gave me time to test drive and felt confident with changeover from manual to automatic.
Altogether a positive experience
Thank you
14 oktober 2026
Antwoord van AutoProtect
Hi Mrs Taylor,
Thanks for your feedback. We’re pleased the team were friendly, courteous and helpful throughout your experience and made you feel confident about changing to an automatic car.
Kind regards,
Billy
Kelly was very helpful throughout.
Kelly was very helpful throughout the discussion and effecting the policy. There was a lot of obligatory facts for Kelly to read out which she did clearly and concisely. I would recommend her to anyone.
19 oktober 2026
Antwoord van AutoProtect
Hi Jan,
Thanks for your feedback. We’re pleased Kelly was helpful throughout and explained everything clearly and concisely.
Kind regards,
Billy
Antwoord van AutoProtect
Hi Garry,
Thanks for your feedback. We’re pleased you found the process simple and quick.
Kind regards,
Billy
Efficient friendly staff
My dealings with all the staff at Parks Chery Inverness were first class. Courteous, friendly and professional with good product knowledge within an easy, friendly environment.
21 oktober 2026
Antwoord van AutoProtect
Hi Anne,
Thanks for your feedback. We’re pleased the team provided courteous, friendly and professional service in a welcoming environment.
Kind regards,
Billy
Antwoord van AutoProtect
Hi Belal,
Thank you for your feedback. We are glad to hear that you found our claims process to be so straightforward and simple to navigate.
Kind Regards
Billy
The app wouldn't upload my photos so…
The app wouldn't upload my photos so came to web, lost considerable time trying to use app
21 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi James,
Thank you for your feedback. We apologise for the issues you had with the app and web. It is disappointing to hear about this frustration, but we are glad you were able to complete your task using our website.
We will share this with our technical team to help us improve the app's performance.
Kind Regards
Billy
Outstanding customer care
Was made to feel at ease by Blake who was very friendly and answered any questions I had,
21 oktober 2026
Antwoord van AutoProtect
Hi Nigel,
Thanks for your feedback. We’re pleased Blake made you feel at ease and answered all your questions in a friendly and helpful manner.
Kind regards,
Billy
I had a very good experience at western…
I had a very good experience at western commercials Bellshill service was with out fantastic all the staff there were fantastic including callum watson very polite all ways kept me up to date with how it was going. The day of the handover also a great day.
16 oktober 2026
Antwoord van AutoProtect
Hi Fiona,
Thanks for your feedback. We’re pleased you had such a positive experience and received fantastic service from Callum and the team.
Kind regards,
Billy
Ease of use.
21 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi John,
Thanks for your feedback. We’re pleased you found everything easy to use.
Kind regards,
Billy
Perfect for what i want
18 oktober 2026
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased the cover is perfect for what you need.
Kind regards,
Billy
An easy process!
21 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Dave,
Thanks for your feedback. We’re pleased you found the process easy and straightforward.
Kind regards,
Billy
Antwoord van AutoProtect
Hi Chris,
Thanks for your feedback. We’re pleased you received helpful customer service over the phone.
Kind regards,
Billy
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased you received helpful support and great assistance.
Kind regards,
Billy
Outstanding service and great customer…
Outstanding service and great customer service on the two occasions I had to resort to. Have to say just fantastic.
20 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi Duarte,
Thanks for your feedback. We’re pleased you received outstanding customer service on both occasions.
Kind regards,
Billy
Very difficult to contact for a credit…
Very difficult to contact for a credit following termination of contract.
20 oktober 2026
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re sorry you found it difficult to contact us regarding your credit following the termination of your contract. We appreciate you bringing this to our attention.
Kind regards,
Billy
It was easy to follow the app and…
It was easy to follow the app and submit the claim.
20 oktober 2026
Review zonder uitnodiging
Antwoord van AutoProtect
Hi David,
Thanks for your feedback. We’re pleased you found the app easy to follow and were able to submit your claim successfully.
Kind regards,
Billy
Antwoord van AutoProtect
Hi William,
Thanks for your feedback. We’re pleased you found the process straightforward.
Kind regards,
Billy
Antwoord van AutoProtect
Hi,
Thanks for your feedback. We’re pleased you found the instructions clear and simple.
Kind regards,
Billy
Liam was very good.
Liam was very good.. came across well and knew his business.. not too pushy
20 oktober 2026
Antwoord van AutoProtect
Hi Jamie,
Thanks for your feedback. We’re pleased Liam was knowledgeable, professional and gave you the information you needed without being pushy.
Kind regards,
Billy
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