AXA Insurance Northern Ireland Reviews 

It is refreshing to be able call in speak face to face an advisor (Helena) This is far more personal to be greeted and welcomed into the branch in Derry , they make it really easy to ask simple but important questions abour our car insurance
This is reason i make my decision to renew my policies with Axa each year
I dont mind paying a bit extra on my policy for this very personal experience
I hope AXA continue with this service
Thank you again Helena

CHRISTINE IN THE ABBEY CENTRE BRANCH WAS A GREAT HELP AND VERY CLEAR.

Naomi was incredibly helpful and helped to explain the different parts of my policy

Absolutelly happy with the service, can only reccomend

Shauna in the Enniskillen Office was welcoming and very professional. She checked all the details on the renewal to ensure that they met my needs.

I have been dealing with Shauna from AXA NI now for two years. Incredibly helpful, knowledgeable and quick to respond with any queries I have. Would recommend, very impressed with the service given.

I renewed car insurance in the Newry Hill street office. Refreshing to deal with an AXA representative face to face. Silvena processed the renewal in a professional and friendly manner. Thank you, Gerry

Top marks for Nathan in AXA in the Derry branch. He’s extremely informative and very explains the process clearly

Quote of £1200 for a 35 year old with a completely clean driving license, over 10 years claims free. Twice as expensive as most other companies.

Absolutely useless. Had a policy with AXA last year that finished in may 2026 and was supposed to kick in for renewal once my policy was up. I contacted AXA two separate times to cancel my renewal as I didn’t need it. They assured me the first time I rang that it was cancelled from then, I then received a letter regarding the renewal so I rang a second time to just confirm my renewal was not set up to kick in, they assured me again it was cancelled. Now, a few weeks later, they have taken a payment of £271 pounds of me for a renewal that I was assured was cancelled. I then called up as soon as I noticed, and the guy on the phone started the process for a refund, and told me it would take 1-2 days. 3 days later, today, i still haven’t received it so I called into my local branch (coleraine) to find out more information on when I will be getting my payment and why this has happened. This has now left me stuck struggling to pay bills and feed my family, which you can understand is extremely frustrating and stressful as this was solely AXA’s fault. The worker that I spoke to confirmed my refund was in process, but it would take 5-10 business days, but did say it would usually be there in 3 business days. I asked her if it was possible for a cash refund as I need the money before the actual refund date and she was quite rude, telling me they do not deal with cash and I should know that already due to one small sign they had on the wall saying they don’t accept cash. through this conversation, I obviously was frustrated as I need this sorted and I was being told different information between the phone line and the worker in the branch. I assured her I had no problem with her as I knew it wasn’t her fault I was just frustrated at the situation itself, but she continued to talk down to me and get cheeky, accusing me of having ‘rude tone’ and basically tried to say I was taking it out on her. So not only has this company continued a policy after assuring me it was cancelled, took nearly all my wage for a payment that should’ve never been took and left me completely stuck, telling my different pieces of information, the worker was then not much help at all and was completely unprofessional in the way she spoke to me, and then had the audacity to blame me for the issue, leaving me completely embarrassed and feeling targeted for asking simple and reasonable questions. I have no choice but to wait for my money they took, and be completely stuck and unable to pay my insurance this month, meaning I cannot get to work, therefore cannot earn any more money, which could leave me homeless if I fail to make rent. They are no use, no help, and more hassle than they’re worth.

Poor excuse of a company and customer service. Cancelled the same policy twice yet they still took payment of just under £300 for first month's renewal leaving me broke, unable to pay my bills and my current insurance which is due this week too. Went into the local office (Coleraine) for confirmation that payment had been sent and policy was cancelled. Only for the assistant to get annoyed at me asking simple questions and left me embarrassed in the middle of the shop. They are great when taking your money and your not making a claim! Stay away

Despite driving without any accidents and not using the policy even to replace the windshield and paying the no-claim bonus option every year, they increased my car insurance every year, so I left this sick company.They still haven't sent me a no-claims certificate. AXA NI THANK YOU

Quite concerning I called customer service at 9:43am on Saturday 21st March to discuss my payments, and the agent was definitely on loudspeaker while asking my security questions and personal details.

Having worked in call centres before, even when working from home, it is a strict policy to always use headsets, no matter the circumstances. I don’t normally have any issues with AXA NI, as the insurance has always been great, but this was disconcerting, especially if other household members were in the same room.

The agent tried to claim they weren’t on loudspeaker, but as a software professional, I know the difference.It should not matter if today is a warm day customer privacy is always paramount.

I enquired about home insurance with AXA NI and was put through what seemed like an interrogation in regard to the date my house was built, and what type of slates were on the roof. I was asked to email evidence of the date the house was built which I sent there and then while still on the phone, and because it was through google this was not accepted. This was a very unpleasant and unnecessary experience and I was made to feel like I was being dishonest, despite having many years home insurance with no claims.

I've had such a terrible time of things lately and trying to sort out a claim of my car as a result of arson attack was not made easy by some Customer service providers that being said I spoke with a lovely man this morning 10.10 20/01/26 his name was Dave that's all I know I rang into AXA customer service ni he was so helpful and very kind and helped me get on the right road for getting my car paid out for
He was very compassionate about my Feelings as a result of this happening at my home and sympathised with me the loss of my brother that had just passed away suddenly
This is definitely a very down to earth man , and a nice mannerism with him
AXA this is Most definitely the type of customer service all your team should strive to be more like
Well done Dave , for basically being human and listening and supporting

Such a bad service, had me paying dearer insurance for 2 years because someone couldn’t input data correctly. And the customer service is terrible, how dare a customer need to ring that’s the attitude of them. Never have I ever had such a bad experience with car insurance. I would rather pay dearer than stay with Axa.

Northern Ireland's worst insurance provider, particularly in Newtownabbey I don't understand how such dishonest people can work there, and the car specialists are qualified but lack specialization and knowledge, making them feel like experts despite their lack of automotive knowledge. Due to the company's excellent reputation in Europe, management should also pay attention to the type of individuals on the team who are tarnishing their reputation.

Spoke to Louise from AXAs Belfast branch, think she was from Derry due to the accent. I don’t normally write reviews but she was very helpful and helped me renew my policy, great customer service from her. Was on the phone to her at 10:30 and rang her again at 2pm and she was just as helpful and cheery. Thanks Louise😊

Horrendous company they don't care about lying to customers...avoid these like the plague

Terrible company and customer service is awful, I always have to ring about 15 times and then they send me letters saying I have to ring them back because they've made a mistake.