AXA Insurance Northern Ireland Reviews 

Absolutely shocking company. Nobody knows what is going on and they are very rude

Been arranging my insurance each year for over 45 years and never received worse service

Dealt with Jared for the 2nd time on Thursday and cannot thank him enough. He answered all of my many questions and his customer service is excellent! Will be using him again next year!

Appalling customer service provided today by an unhelpful, arrogant and disrespectful AXA employee called Jack.Loyal customer of 15 years and have never claimed yet insurance renewal increases year on year. 6 times I asked to be referred to a manger. Yet none was available to take the call, then when I eventually got a complaint logged I was told they couldn’t guarantee that I would get a call back. Jack would not disclose who their complaints manager or customer service manager is so I think it may be best to send the whole board of management the complaint letter and maybe I might get a call back. Needless to say I shall be referring this to the Financial Ombudsman as this is something that they need to be aware of.AXA are very eager to take your money but provide very mediocre customer service. The amount of people who have experienced this behavior by them is also growing by the hour going by the amount of comments on my social media page.So people be aware of this company’s attitude to their customers.

Had an accident that wasn't my fault nearly 6yrs ago. Other driver was also insured by axa (Happy days you would think, this should be smooth sailing) I am still waiting on a settlement to this day and am being forced to take Axa to court over this. Absolute scumbags at this company, happy to take your money as I was a customer for years but will do everything in their power to screw you and hold out on you that they can. Avoid at all costs!!

Been with Axa for the last 2 years and through 3 different cars. Never missed a payment until last month, then missed the payment due on december 2nd. They refuse to wait for the payment until next week and told me unless I pay the £2500 left on my policy by 6pm today then my insurance is cancelled.

Unbelievable company with absolutely no care for customers. 0/10 will be taking out insurance with a different company

Horrible company. No real complaints department. I missed my renewal price by a few days for a honest reason. Wouldn’t allow me to have the renewal price and tried charging me an extra 200.

Cheaper insurance companies out there with decent customer service.

If you can source home insurance anywhere else - PLEASE DO - DO NOT take a home insurance policy with AXA as you simply get a complete run-around when you contact for advise and recommendation for repair of an engagement ring. Contact first made in June, and now October, we have had a litany of unprofessional contact with a company nominated by AXA to work the claim. At our wits end 3 months later, we contacted AXA again to seek help and advise of the appalling poor service we have received - and despite all their promises of a call back within 2 days, we have had to call ourselves again now twice and are still not getting to speak to anyone or getting anywhere. Complete frustration, no service, no customer care and constant non-communication. Spend your money with another company - any other company.

I've been with AXA for a few years now, and honestly, I can't complain. I was shocked to read so many bad reviews.
When I get my renewal every year, ok it's always more than the previous year, even with never making any claims.
But when I speak to an agent, they always do there best to get the price down, and they have always came back with a discounted price. Ok!! I have had cheaper quotes on compare.com but to be honest, I would rather stay with a local company in Northern Ireland, that I can speak to over the phone. AXA always answer my calls..
Ok I've never had to claim. But I think if I ever did, at least I know, it's a local firm, and can be assured I'd get to speak to someone. I'd recommend them 100% So thank you AXA, and please thank the girl I spoke to today, she was very helpful.. Angela Glackin..

Customer service is appalling. Very rude and did not admit their mistake. Asked me for a copy of my claims letter, submitted it on 26 Jul. Received a letter dated 08 Aug , arrived 19 Aug saying they are cancelling my insurance on 18th. I rang them to explain that I have already sent it through on 26 Jul and the guy was very condescending and basically did not want to hear my complaint. Poor poor service!

Fabulous they have a local office where you can talk face to face with an agent. Kerry Graham in the Bangor office is very patient and helpful. No waiting for hours on the phone ( all our agents are busy).

Tripled my car insurance and refused to negotiate. No speeding no claims 6 years arbitrary decided to raise prices and refuse for months to try for cheaper. Went to admiral for a far cheaper quote. Also informed them I sold my van and to cancel the insurance immediately. Just got letter saying insurance was never cancelled and they want payment for it.

Avoid axa at all costs complete scumbags.

With them many many years goes up every year but this year went up over 30% bringing it over a grand for someone driving 20 plus years no accidents and an other company doing it for half the price they said we don't match other companies wheres the customer loyalty?

I received my new quote for the year, my previous policy being £641 upped to £826 with discount… I’ve been with AXA for 8 years so I rang to discuss this and staff were very dismissive (I know they don’t make the rules). They stated they have had an increase of claims… Needless to say I changed to Churchill for a better policy for £200 less.

No compromise with them. I'm a self employed business owner and had to make a few temporary changes to my policy as my car was in for repair. This has taken longer than anticipated, so I rang today to make a third temporary change and was told no, unless I got a letter from my mechanic outlining the reason it's taking so long for my repairs. Unfortunately my mechanic isn't in a position to do this. I explained how I needed a vehicle for my business but without avail. So they have left me high and dry, with no insurance on a temporary vehicle I have access to. So my business now has to close until my original vehicle is repaired!

Automatic renewal on my policy gave me peace of mind that I wouldn’t forget to renew!

Bought my home insurance with AXA as I hadn’t completed as much research as I should have. When I had more time I realised the majority of companies were quoting £200+ cheaper. I was within my 14 day cooling off period so I phoned to cancel after paying the annual premium with another company. Days later I was still waiting for the £540 refund so I phoned to ask what the delay was, and was told it had only been processed ‘yesterday.’
Quick to take your money but not so quick to refund it. I will never consider them for home insurance again.

Terrible company with awful customer service. Took over £300 from my account unexpectedly and then made me jump through multiple hoops to get it back even after they admitted they had taken it accidentally. I got my refund in the end with a bit of extra cash on top as an apology for the stress it caused but I cancelled my insurance with them as I no longer trust them with my account details and don't like how I was palmed off from person to person each time I rang.

If I could give it less star ratings I would.Firms like these are supposed to assist the claimant but AXA does not in any way.They send out letters that take four days to arrive(date on letter not actual postage date,They say they contacted you and left a voicemail.Eh no you didn't.They don't open weekends.They offer you substantially under what your claim needs to be. I'll gladly see the back of them.Financial ombudsman I think is the next step.The only way to sort this crowd out is name and shame.

An absolute disgrace of a company! Called today to temp insure a car I have for sale as I cannot drive my usual vehicle due to the extreme flooding in Northern Ireland.

The second car is mot’d and taxed and axa refused to temporarily insure the car because there had been a gap in insurance even though the car is for sale.

I am now left with no way to work and my only other option is to take a full policy out on the other car for a day to get to work.

Don’t believe their ‘local is better’ rubbish. This company just wants to bleed you for money, and has no moral compass in terms of loyal or local customers