Baby Elegance Reviews 

We bought the mash high chair around seven months ago and have been using it since my daughter was born in August 2025. Overall, it’s been a mixed experience.

The newborn seat is genuinely excellent. We used it every single day until she outgrew it, and it was incredibly convenient and comfortable for a newborn. However, the strap is a big downside — it constantly slides and loosens, making it far too large. A proper 5-point harness is really needed here for safety, especially for younger babies.

We’ve recently transitioned to the standard highchair. Visually, it looks fantastic and fits well with modern interiors. Unfortunately, functionality doesn’t quite match the design. The footrest is far too large for a six-month-old, and even at the highest setting, my daughter can’t reach it. Realistically, I don’t think she’ll be able to use the footrest properly until she’s around one year old or possibly older. Once again, the lack of a 5-point harness is disappointing and feels like a missed opportunity for a product at this price point.

While the chair is stylish and has some strong features, the safety and adjustability issues make it hard to fully recommend, particularly for younger babies.

I’m honestly laughing that Baby Elegance have a full statement about how they have learned from their mistakes with poor communication in regard to their high chair and advertising orders as being fulfilled in 18 hours and not accepting pre orders.. so you no longer advertised pre-orders you just accept the order, can’t fulfill it and don’t tell customers until they get in touch to complain they’ve not received their £115 order!! And don’t bother trying to reach a resolution as one single response advising my the item isn’t actually available is all I’ve received. It now looks like I need to try and resolve this through my bank - a laughing stock of a company.

My buggy broke sent it back it was agreed it was a fault with the Buggy. This is now been three weeks and I’ve still had no response to my emails in regards to when I’m being sent a new Buggy.

Customer service is none existent, they don't reply for ages and when they do they don't actually solve the problem. I am convinced the aftersales is all run by AI etc, surely no person is this incompetent.

No hassle purchase with a fast dispatch. Good quality cot at a reasonable price. Many thanks

Mash chair - love the style! It is also sturdy and straps work well for safety. Our kitchen is smaller so the folding component sealed the deal for us. Baby girl loves sitting in the chair so far!

Excellent company products always arrive in perfect condition and really quickly

My 9 month old loves this chair! Very easy to clean and fold away. Looks nice as well.

The worst customer service I’ve ever encountered god forbid you have a problem and get put through to Jeff he’s useless!

All I wanted was for the legs on a crib to match better I understand they’re made from beech wood so vary but they could definitely pair them up to have a better match. It just comes across lazy and rude when they can’t be bothered to get back to you

Great kit and service = HAPPY

The chair is perfect. Using the new born seat at the moment for a 3 month old who is very happy in it. Prompt delivery and good communication from Baby Elegance. Cannot praise this chair enough!

I absolutely love this product. It was simple enough to assemble, the baby loves it. I am finally able to put down the baby and get things done in the kitchen. It feels like great value for money as we can swap on to the chair for when she's a bit older.

Really fast delivery and great prices when compared to other retailers for the same product.

Horribly bad quality, especially given the price. Turned up damaged and customer services team nonexistent on website. So disappointed but won't be putting my baby in something that is badly made.

Great product and company, real pleasure to collaborate with and show off the beautiful bedding set they sent me.

Love the look of the high chair and the materials used. Feel like I will get use when baby arrives. A bit disappointed the baby seat can’t be adjusted to sit them up slightly as they grow also the foot rest can’t be adjusted.

We needed a replacement tray for our high chair. Jeff responded to my email promptly and efficiently. He sorted the spare part I needed and ensured it was posted to me. A fantastic response to my query.

This high chair is incredibly practical—my son has been using it since he was a baby and still loves it as he grows! Comfort and safety were our top priorities, and this chair delivered both perfectly. Its design makes it suitable for long-term use, and it’s also super easy to clean. We’re really happy with it—it’s definitely one of those “so glad we got it” products. Highly recommend! 🌟

The mash high chair is a very good product but such a shame about the customer service.
The highchair was completely missed from my order so I only received the chair covers and baby seat which was very frustrating. I contacted them via email which I didn’t get a response to for over a week. I managed to contact via Instagram to get my missing product re sent but was then ignored again when I asked about having a tracking number for the new delivery but luckily I was home for the day of delivery. Such a shame as the product itself is great but I wouldn’t purchase from here again.

Great customer service , very helpful and prompt. I had mislaid the adapter for the nup nup e-swing. As soon as I contacted baby elegance they had a new one sent out in a couple of days !