Baby Elegance Reviews 

I made an order on December 21st with expected delivery on December 23rd despite no package arriving. With it being the holiday period i was flexible on this as these things happen, the events that followed is where i grew in frustration.

I contact Hello@babyelegance on December 29th after i didn't receive my order who said they couldn't do anything as the head office was closed until the new year. After contacting Baby Elegance stores they advised i needed to contact their customer services team through hello@babyelegance. On January 3rd i emailed them again asking about an update on my package, i had previously been in touch with DPD (whom i received an email from saying delivery was 23rd) who said they never received the package from the sender.

My email on January 3rd was ignored, i emailed again on January 5th and eventually received a reply from Jeff in the parts team who apologised, he advised the order will arrive the following day which it did.

The following day i opened the package to find out the cot mattress i had ordered was incorrect, after contacting them again i was advised that they were out of stock for the mattress i ordered and they threw this one in as an upgrade despite it being cheaper and a completely different mattress type then my original order, the fact this was sent out with out any prior notice hoping i wouldn't notice is deceitful and i would expect more from a company especially down to very basic communication.

I will not be ordering again and have requested a refund.

I have had a fantastic experience shopping at Baby Elegance. After mistakingly ordering the wrong product and following disappointment when it arrived, Jeff responded to my email quickly and set about replacing the item with the correct one. There was no extra charges incurred, not even the import tax to the UK. Jeff sent several emails to ensure I received the correct product in the right colour. Often nowadays customer service can be somewhat lacking but Jeff and Baby Elegance went above and beyond to ensure exceptional customer service. I would not hesitate to buy from them. A1 company who genuinely want to help and want to ensure customer satisfaction

Although I waited for a while on my baby bundle , I 100% understand it was due to the shop needing to get there stock in as good will gesture I was given a lovely padded great quality high chair and I love my pram so much the products you receive from this store are totally worth waiting for every single thing I have received has been fabulous quality I feel like my baby girl is spoiled it really does look elegant !! I would recommend baby bundle to anyone thankyou so much

I find Baby Elegance very easy to deal with. They are friendly in store and anything I have ordered online has always arrived quickly and in perfect condition. I will be ordering from this company again.

I've bought from Baby Elegance numerous times both for myself and lately for a gift. There's always great customer service! Would recommend!

I recently purchased the Drift Travel System from Baby Elegance and the product is sturdy, comfortable, and looks fantastic!
However, a part on the travel cot did break and I was really concerned that I would be left to pay for a new travel cot as there was no part listed on their site for replacement.
I emailed their support enquiring about getting this replaced, and not only were they very fast with responses, but they are also sending out a replacement travel cot.
I can't honestly praise them enough for their products and aftersales!
Thank you!