Bathing Mobility Advisory Service Reviews 

This company proved knowledgeable and helpful when I wanted to change my bathroom to a wet room. The surveyor was very helpful, knowing the kinds of things I would need and knowing what would be involved in the work.The work included moving a toilet but they made it seem simple. Their estimate of time needed was accurate and the standard of work was excellent. The installers were polite, friendly and efficient. I am delighted with my new wet room and the wonderful shower.

Bathroom to wet-room conversion was a perfect compromise between our ideas and BMAS' suggestions, based on our needs and their experience.

From the beginning we felt Steve knew what we needed. Then having excepted the quote the start date was promptly given. Bradley and staff that carried out the work made sure over the week that we stayed warm and kept our services on at all times. All work completed was first class and on time. The final wet room is first class and a credit to the staff. We would recommend the company. From the beginning to end it was not stressful to us ...thanks for all your hard work. David.

Steve designed a wet room for us which on completion we are extremely pleased with. He acted with extremely professionally throughout the to process together with the fitters who were also excellent. We would have no hesitation to recommend BMAS to anyone

My large, accessible wet room, installed by Bathing Mobility Advisory Service (Glasgow) looks great, functions beautifully and is a joy to use. Staff were helpful at every stage, from consultation to installation, making sure that the right choices were made for my family needs. The friendly, hardworking team worked solidly to rip out the old and install a new bathroom from floor to ceiling. Quality and finish of the work is excellent. Thank you BMAS for a stress free job, well done, and a great improvement to my home.

First of all congrats to Trustpilot for winning their recent legal case preventing sellers of fake reviews !

Four years ago I had a wet room bathroom installed by BMAS costing a five figure sum.

My house has a flat roof and therefore no attic. It has a suspended wooden floor with a subfloor crawl space. There is a large airing cupboard in a corridor a few feet away from the shower. Nevertheless BMAS decided to place the shower electronic control unit (made by VADO) underneath the floorboards in an adjacent room.

The placement (I have recently discovered) is in direct contravention of VADO fitting instructions which demand an ambient temperature for the control unit of greater than 5 degrees C. As I live in Scotland it can be assumed it will fall below this for considerable periods.

The subfloor placement has also directly contributed to insect entry through a drainage hole in the control box. This recently shorted out the PCB within the unit resulting in an unusable shower (it took BMAS 6 weeks to get it working again).

The control box is warrantied by VADO for only a couple more months and they have indicated (understandably) that they would not be likely to honour the warranty again because of the placement site.

Having found it very hard to get answers from their Glasgow office (they promised replies which never came) I complained officially to BMAS and got a rather non-committal anodyne reply from the area sales manager (Ian Turton) who maintained that insect ingress to the unit is NOT more likely in the crawl space under the floor than above (inside the house). I have been advised that this is nonsense as insect numbers are vastly greater in a subfloor space.

BMAS have refused to re-site the control box and they have not replied to a follow up e-mail I sent to I.T. almost 2 months ago.

I will update this post if the PCB fails again for the same reason. In the meantime I would bear all this in mind if you are considering a BMAS installation and, most importantly, it's subsequent maintenance. Also bear in mind that six weeks is.in my view, much too long to wait for a shower to be fixed.

I will be very interested to see if BMAS bother to reply to this post and what (if any) excuses they give.

UPDATE AFTER REPLY FROM BMAS on 4th December

BMAS SAY

“the options for the location of the control unit were discussed and agreed upon”

“The issue you faced four years post-installation, caused by insect ingress, is something that is naturally outside of anyone's control”.

“Their (VADO’s) technician repaired the control unit and restored it to full working order, confirming there was no need to relocate the unit, as it had been installed correctly”

MY REPLY,

I would not normally bother to prolong this issue but when I read nonsense about insect behaviour and other apparent untruths about VADO reports I feel I must respond.

BMAS came and fitted the shower room and decided where to site the VADO control unit. The contract simply states “VADO sensor fitted” and the BMAS contract also clearly states that “no verbal conditions can be accepted regarding this contract”.

Here are some extracts from communications I have received from VADO Engineer Support from which the reader can decide for themselves on the veracity of the BMAS replies above.

“ …. We believe that this ‘foreign body’ is insect like and it’s encroachment onto the PCB board within the processor unit has caused the issue.  The location of the unit being under what we believe is a floating floor could have given rise to the opportunity for this to happen.

"We would fully agree with you however in that the chance of an insect entering a processor unit via the drain holes is certainly increased given the location of your unit underneath of the floor joists (suspended floor as you refer).  All sorts of insects enter properties underneath of flooring via airbrick holes etc. as they are more of a natural ‘living space’ for such creatures rather than within an airing cupboard for example.  Insects of this nature are more ‘at home’ in dark/cold/damp conditions compared to ‘above floor’ within the property itself".

"Long term resolution would be to relocate the processor unit somewhere within the living space in the property".  

"It would be our opinion that the current installation location of the processor unit may well fall outside of the ambient temperature guidelines given for the product”

In Summary

BMAS, please do the honest and honourable thing. Admit your errors and re-site the unit at no cost to me.

A prompt visit and helpful advice from Paul made the decision to go ahead with the Level Access Shower room easy.
Within 10 days work had started and Tommy and Craig kept us informed of what was happening throughout the process.
All work was to a high standard and completed in time.
Very pleased with the end result.

Excellent experience from help with planning new wet room and design and fitting went very smoothly delighted with result so much easier

Kristizan was absolutely fantastic, very tidy got on with his work and answered all questions that I had. All round very pleasant man. Very pleased with the overall work done by BMAS

Recently had a wetroom installed I was impressed by the helpfulness of the whole team . From the initial contact with nicola , Colin’s home visit and installation by Kristian
So efficient , work was done quickly and in a tidy and clean manner. Delighted with a lovely bathroom .

Found this company to be exceptional from first contact to completion of the bathroom. The fitting team were fully professional in their work ethic and quality of workmanship with a trying Victorian bathroom. Couldn’t be more pleased with the finish. Thank you Alan & Martin.

The joiner Justin and plumber James addressed the job professionally from the first day till the last. I would like to thank both for the fantastic work they did. This was a great all round experience from beginning to end.

I needed to convert a room to a bathroom on the ground floor of the house so my father do not need to walk upstairs that's very difficult for him. Steve came very within a week after I called BMAS and the visit was done professionally and efficiently. Steve showed the layout immediately after knowing what we need and provided good advices. The conversion work started around a month later and finished in a week. There's a mistake in the panel being laid but that's corrected the next day. The conversion was completed nicely and that's exactly what we need.

Really happy with the job from BMAS.
Came to the showroom at Braehead Dobbies,and very impressed with the quality of the display bathrooms.
Paul and Christine were really helpful throughout the process.
The fitters worked very hard and did a lovely job.
All in all happy to recommend.

A first-class service from all concerned: efficient, helpful and professional standards were invariably maintained from early stage booking with Steve and John, to excellent workmanship from Brad and Luke. Would highly recommend without reservation - very happy customers.

BMAS have a local Hitchin showroom, and we have had 2 disability bathrooms installed by them to the highest standards and finish.
Communication with both the Salesman and the Installation manager is excellent , due to their friendliness and diligence .
However a degree of persistence is required to ring the local showroom, due to the advent of a BMAS National phone answering system menu.

Wet room installed by very obliging, pleasant and highly skilled people. Delighted with the result. Very painless procedure considering the size of the task. It was very much appreciated that everyone turned up on time and kept me informed at every stage.

This is the second time we had BMAS create a wet room for us: they converted our upstairs bathroom into a wet room in 2021. Now that my wife has moved downstairs because of her mobility issues resulting from long term MS, they have converted our utility room into a wet room.

The work was completed in under four days, mostly by one of their guys, Alex, who I cannot recommend too highly. As before, the workmanship is excellent, and we are very pleased with the result. The new room is currently making a real difference to our lives.

BMAS were able to book us in within a month of the original estimate. Our only minor quibble is that the paperwork/receipts etc were a bit slow in reaching us (we had to ask for them) and we weren’t asked at the planning stage about accessories like a shower caddy or loo roll holder, which we bought and had fitted after the work was done. But this is minor. If you want a top professional job, carefully planned with mobility needs and access the priority, and executed quickly to the highest standards, we have no hesitation in recommending BMAS.

BMAS converted our bathroom into a wet room back in December 2020. The design and build was excellent and we were given a great deal of choice on materials e g. Wall panels, non slip flooring, vanity unit with heated mirror and sanitary ware. Since then we had a couple of issues - firstly the vanity unit appeared to suffer from some water damage, and more recently a basin tap siezed up. On both occasions John from BMAS arranged for the free replacement and fitting of the vanity unit, and more recently the free replacement and fitting of the basin tap. These issues arose outside of the normal warranty periods and my wife and I were absolutely thrilled with the aftersales customer service provided. Fantastic service BMAS👏

The whole experience was exceptional from start to finish and speedy (four weeks from start to finish). The bath was removed and replaced with a mobility shower. Nothing was too much trouble. In fact the fitter (Alex) went over and above his instructions to improve the end product. He worked tirelessly and tidily to complete the job. The designer (Steve) was very attentive to our needs ensuring all went smoothly. Consequently there would be no qualms about recommending 100% BMAS to anyone.