ONLINE STORES Reviews 166

Easy ordering - good communication and delivered exactly on time - thanks

Communication via emails, templating and installation everything was very smooth and professional services provided.

Good price, good communication, delivery service was on time and helpful. I have used Bbk 4 times and every time it has been 100%.

Good price, fast delivery, great worktop and upstand. A very accommodating and professional company. I had an extremely good experience from ordering to delivery. Thank you very much.

Very prompt in product and delivery issues.solved ordered and delivered to an urgent job within 24 hours 👍 great

Promised to deliver by Christmas over call. Claimed that they reached to me for delivery while I have no missed calls and voicemail at the same day, and said this was their last delivery date of the year and need to deliver next year (but not the first business day!) I have already appointed my fitter before Christmas and they have no remedial actions at all!

4 Jan 2023: So we have received a message today it won’t be delivered today :) I asked my fitter to come and have to rearrange again and again!
OF COURSE, NO REMEDIAL ACTION AGAIN.

I was struggling to find the worktop I wanted at a good price but also a company that templated and fitted it too… BBK were extremely helpful and my experience with them from start to finish was second to none. Specifically I dealt with Lina Pakamorytė who was very knowledgeable about the products and helped me through every step of the process. Once I had decided on the worktop templating was arranged very quickly and and after that the delivery and installation was a very quick turn around… the customer service and overall service I cannot fault it, it was a very smooth transition from start to finish.

Best price I could find and attention to detail was very thorough during the sales process. I dealt with Lina on a number of occasions who was excellent.

Very pleased with our Work Tops, would definitely purchase with BBK-direct again.

Response times great staff helpful goods and delivery excellent for a change a company that goes that extra mile thank you

I had no issues, delivered when expected

Items in stock good communications quick delivery everything you need from a supplier perfect

Bought 200m square of vinyl flooring, great service from start to finish. This company can’t be beaten on price after I researched the best prices. Order arrived when stated and can’t fault quality. Special thanks to Kristen from Sales and Lynsey from logistics.5 star all round.

These 5 stars are for Kylie as her commitment to her customers is if the highest standard, and she is a credit to your business, from the first time I have had dealings with Kylie she helped me so much not only sorting out the issues from start to finish, but being such a support nothing was to much trouble and bless her she has had months of me phoning or emailing if I was concerned about different types of worktops and her knowledge of the products you have was amazing , if I could have given 100 stars to Kylie that still wouldn’t be enough i have been liasing with Kylie since 22 September to date.

Not only was BBK-Direct extremely competitive with prices (best value I could find) but the after-sales team were in constant dialogue regarding delivery, including delivering to a third party haulage company for me,

The communication and customer service has been top notch. I was given an explanation of why my original choice of flooring wasn't available. The alternative flooring suggestion has been brilliant. Delivery was smooth and timely. We are so happy with the finished product and the way it completes our living room. I will recommend BBK-Direct to friends and family and will not hesitate to purchase from you again.

Very good experience from placing the order to receiving the worktop within three days. Helpful staff who responded to questions very promptly.
I will be happy to order from you again.