I regularly charge within Romiley at the BeEV station due to the home charger taking a long time. Plus I have a 21 plate Nissan. BeEV still do the CHAdeMO chargers which can be rare to find especiall... Toon meer
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Great charging experience with be.EV. The app is very easy to use, clear and concise, with an excellent UI and overall user experience. Finding a charger, starting a charge and keeping track of ev... Toon meer
Bedrijf heeft geantwoord
Locked my cable in the charger and very bad rude customer service took 2 x £25 pre-pay takes 5 days return could be 14 Days before I get my cable back So cable left at machine at my risk despite... Toon meer
Bedrijf heeft geantwoord
Be.EV is my default charger. Great value compared to other suppliers. My local charging station in Liverpool always available and reliable and I visited the Manchester Oasis last weekend which is what... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're on a mission to help every driver love every electric journey. Be.EV is the UK's second highest-rated rapid and ultra-rapid medium charging network, as voted for by Zapmap drivers themselves, with more than 2,500 charging bays across the country and plenty more on the way. We build ultra-rapid charging hubs in places that make sense. Where you live. Where you shop. Where you stop for a coffee. We believe charging should fit naturally into everyday life, not take you out of it. Everything starts with listening to drivers. They told us they wanted reliable chargers, clean and spacious bays, fair pricing, an app that works, and a team that genuinely listens. So that's exactly what we're building. Every piece of feedback helps shape what we do next. We're proud to deliver 99% network reliability, but our focus goes beyond charging bays. We're here to create an effortless charging experience; making public charging simple, convenient and dependable whenever and wherever drivers need it. Founded in 2019, we're proud to be majority owned by Octopus Energy Generation, one of Europe's largest renewable energy investors. As more drivers make the switch to electric, we're building a network designed around people, powered by renewable energy and shaped by the customers who use it every day.
Contactgegevens
Verenigd Koninkrijk
- 0800 917 3208
- support@be-ev.co.uk
- be-ev.co.uk
4,0
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227 reviews
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Heeft 77% van zijn negatieve reviews beantwoord
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We have have had our energy with Octopus with no issues.
We have have had our energy with Octopus for a few years also our car charger. Absolutely great on both counts. Never any issues. Everything such as bills very straight forward. User friendly call handlers. 109% service.
15 september 2026
Antwoord van Be.EV
We're so happy to hear you've had such a consistently positive experience with our energy and car charger services. We truly appreciate your kind words about our straightforward billing and helpful team! Hope to see you charging with us again soon⚡
I have had a number of issues with the…
I have had a number of issues with the app not connecting with the charger and not disconnecting. The advert that pops up when you load the app is annoying and you can't start selecting a charger until it disappears. That said the phone service is good to get issues sorted. Having the app package will only allow one vehicle to be charged at one time too.
17 september 2026
Antwoord van Be.EV
Hi Richard, thanks for taking the time to leave us a review.
We're sorry to hear that you haven't had positive experiences regarding our app and will pass on this feedback to the correct team, which will help us know what to focus on in our future app updates.
If you have any other specific issues that you wish to share with us, feedback is always welcome at feedback@be-ev.co.uk.
Thanks,
Team Be.EV
I was glad to see that you have fixed…
I was glad to see that you have fixed all of the changes I like to feel that you can then all Safe and working
17 september 2026
Antwoord van Be.EV
We're so glad to hear that you feel safe and that our recent changes have met your expectations. Your positive feedback is truly appreciated!
It was quite a slow charge today…
It was quite a slow charge today compared to other visits. I’m guessing it was due to quite a lot of people charging at once. Also, there’s quite a lot of confusion at this site on which parking bay belongs to which charger. Someone tried to stop my charge because the car next to them had used the wrong charger. Not sure in how to make this clearer but it’s definitely an issue that I’ve encountered more than once here
15 september 2026
Antwoord van Be.EV
Hi Scott, thanks for flagging this for us.
Our aim is to make charging as hassle-free as possible for our customers, so this is disappointing to hear.
If possible, it would be greatly appreciated for you to send over some extra information regarding your experience (e.g. location, specific chargers etc.) to feedback@be-ev.co.uk. A member of our team will be in touch and will pass on your concerns to the right team to make sure we fix this issue.
We look forward to hearing from you,
Team Be.EV
I have been using BE.EV FF for six…
I have been using BE.EV for six months now and have not encountered any problems , the East Prescott Road location is clean and tidy 🙂
17 september 2026
Antwoord van Be.EV
We're so happy to hear about your positive experience with us over the past six months! We appreciate you highlighting the cleanliness of our East Prescott Road location and look forward to seeing you charging there again soon!
Antwoord van Be.EV
We appreciate your feedback and are glad we could provide what you needed, precisely when and where it was required!
Excellent charges fast and really good…
Excellent charges fast and really good value if you pay subscription every month highly recommend.
15 september 2026
Antwoord van Be.EV
We are so happy to hear that you're charging fast at our sites and find our chargers are great value. We appreciate your recommendation!
Being new to EVs and not having off…
Being new to EVs and not having off street parking I was a bit worried about how I was going toncharge on the public network, luckily we have Be. Ev site local and I can not recommend them enough, buybthe subscription for lower p per kWh and away you go... 100% recommend them
15 september 2026
Antwoord van Be.EV
We're so glad to hear we could make your transition to EV ownership smoother, especially with public charging! We appreciate your kind words and recommendation.
Be.EV is great value for money
Be.EV is great value for money. The subscriptions they have for cheaper charging are amazing and saves you a good amount of money. The chargers are very quick. I only use the Be.EV chargers now
15 september 2026
Antwoord van Be.EV
We're so happy to hear you find our subscriptions offer great value and our chargers are quick! Thank you for your wonderful feedback.
Antwoord van Be.EV
We're so happy to hear you appreciate our initiative and its affordability. Thank you for your kind words!
Love the ease of charging at chadderton
15 september 2026
Antwoord van Be.EV
We're so glad to hear you found the charging process at Chadderton easy! We appreciate your positive feedback.
all chargers are down (out of service)…
all chargers are down (out of service) in tunbridge wells. both locations.
asked for an update and got a reply that said nothing. was just dismissed without answers to my questions. why are they down. when can i expect them to be back on available?
just paid £13.99 monthly subscription and i cannot use any of the chargers in tunbridge wells where i live….
15 september 2026
Antwoord van Be.EV
Hi, thanks for taking the time to write a review and notify us of this incident.
We have gotten in touch regarding the details of the two closed sites in Tunbridge Wells and have also fully refunded your Flexi subscription for this month.
We hope that we have amended for any inconvenience caused, and that once the sites are back up and running, we see you charging with us again.
Thanks,
Team Be.EV
No hassle you just drive up Plug and…
No hassle you just drive up Plug and tap your RF ID card.
starts charging it’s that easy.
15 september 2026
Antwoord van Be.EV
We're happy to hear that our charging process was so easy and hassle-free for you. We appreciate your positive feedback!
Always perfect
15 september 2026
Antwoord van Be.EV
Hi, thanks for taking the time to leave us a positive review!
Great network of charging stations
Great network of charging stations. And great subscription. I have no home charging since I got EV, and I've been charging with Be.EV since with no interruptions.
15 september 2026
Antwoord van Be.EV
We're so glad our network and subscription have made your EV charging experience seamless. We appreciate your positive feedback!
Great rates when you have flexi plan.
17 september 2026
Antwoord van Be.EV
We are so pleased to hear that our flexi plan is working out well for you and providing great value. We appreciate your positive feedback!
Antwoord van Be.EV
Hi Umar, thanks for leaving us a great review!
When they are working they are 5 star…
When they are working they are 5 star but any problem it’s a nightmare customer services are useless I tried to charge 3 times but everytime i paid in the app the machines rebooted so I was £75 down customer services said they would get somebody to ring me I waited 20 mins then left still not rang me that was about 2 weeks ago and I have the subscription aswell
15 september 2026
Antwoord van Be.EV
Hi Anthony,
We're sorry to hear about this experience. That’s certainly not the level of service we aim to provide, and we understand how frustrating this must have been.
Please send us an email at feedback@be-ev.co.uk with some more details regarding your charge (location, date, time etc.). We'll look into the charging attempts, refund status, and lack of follow-up and make sure this issue is resolved.
We look forward to hearing from you,
Team Be.EV
Cheaper than most
It works and it’s a cheaper option when you don’t have the luxury of home charging
15 september 2026
Antwoord van Be.EV
We're happy to hear that our solution provides a convenient and affordable option for your charging needs.
Just so easy
17 september 2026
Antwoord van Be.EV
Thanks for taking the time to leave us a review. We're glad to hear that you find charging with us easy. Hope to see you charging with us again soon!
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