Beards Reviews 

For context, I purchased a mail order watch online.

Enquired end of business day Saturday, noticed that they were closed on Sundays but still managed to get through via email and even managed to make my purchase. Communication with Nigel was excellent, responses were quick yet courteous, all questions were answered.

The package came next working day, RM Special Delivery, tracking provided. It was securely packaged, the watch box itself was nicely gift wrapped with a personal handwritten note.

One can shop with confidence. I would come here again, I would recommend to friends and family. Thanks again Nigel, and Beards! :)

Fantastic Service…..I’ll be honest, I’d not heard of Beards until I made my recent purchase, the store came as a recommendation from a family member from down South. I was initially sceptical as I always use the mainstream stores such as Goldsmiths, however the service I received was fantastic despite it all being done online. Initial technical problems with payment were resolved by the friendly Nigel through the online live chat function. The watch was ordered and delivered all the way to Liverpool within 24 hours. The personal hand written note from Nigel that was received with the watch was a great touch. I highly recommend the store purely on their service, (the Breitling watch was fantastic too!). Will definitely be using them again.

Bought a necklace and earrings for my wife's 50th. They didn't suit her so we were offered and exchange but she couldn't find something she liked. The store then suggested that their designers could make something and we settled on a nice idea. Weeks passed and we hadn't heard from them so my wife went to the shop in Cheltenham and was told she would get something by the end of the week. Again nothing. I sent an email regarding it and we were sent what looked like a photo of something taken from a catalogue and £225 more expensive than what I had originally bought. I asked for my money back but was told that this wasn't company policy. I was offered a small discount and a promise that they would do something else for us. I accepted this and again we waited. For weeks. Again my wife went to the shop and again was told something would be ready soon. More weeks passed. Eventually I sent another email asking for my money back and finally they agreed to refund me in full. Six months since my wife's birthday. Awful experience.

What a great experience...
Bought a watch online and arranged to collect it from the Cheltenham store.
From the moment I walked through the door, to the moment I left, I was made to feel very welcome.
The staff were all very polite, friendly and knowledgeable.
Oh yes...and the watch was superb :)

Fantastic communication and service from start to finish Sophie knows her stuff and can explain everything well

Delighted with the service and on time delivery

Great service, received quick and friendly reply to email and watch was delivered quickly. Would recommend.

Item ordered was not in stock but Nigel on ecomms team was really helpful in contacting manufacturer when I raised online request.

Ordered and item received within a week with regular communication keeping me updated.

Fantastic family service! Very personal customer service was excellent

Great customer service.
Replied to emails out of hours.
Brilliant will purchase from Beards again.

Fast service, excellent customer service.

Excellent service as always.
Had the pleasure to deal with them on two separate occasions and received amazing service both times. Highly recommended and my go to Jeweller for quality items.

Superb service - very concerned about mail ordering a high value watch but as soon as I clicked “purchase” - the communications and after-sale service was absolutely quality. From asking for measurements to make sure the watch was correctly fitted, through to setting excellent expectation on delivery times (which were exceeded)

It didn’t go unnoticed that some of the communication was over the weekend and out of typical office hours

Superb service Beards - thank you so much

Bought a watch online as could get discount through my employer. I never usually leave reviews, however the service from Nigel was fantastic & communication excellent. It felt like a personal service you expect face to face rather than just the usual anonymous online purchase. Would definitely use again & highly recommend

I would’ve loved to have been able to buy my best friend a present from here for her 50th Birthday...as friends when we were growing up my maiden name was Beards.
I made contact via email and spoke to someone on the phone to request some product ideas as the earrings I chose were out of stock. I think the ceiling spending I wanted of £150.00 maybe put them off...I have heard nothing back.
Very poor customer service I am afraid

Excellent product and click and collect went perfectly. Thank you

Exceptional service. Information provided by the sales person was clear and concise. Goods were despatched same day and received next day.

Great service. Placed order on a Thursday and item arrived for the Saturday. Great communication from Beards employee ( Nigel) , kept up to date with my delivery via email

Excellent service from start to finish, very happy Beards