I love the fact that my orders arrrive on time, if not early. I appreciate being contacted if an item isn’t immediately available, which is rarely. I then am offered an alternative, like getting two 0... Toon meer
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Lees wat reviewers zeggen
Heaven was awesome to speak with. She kept me updated concerning my order . She also called the distributor to find out what was happening with their brand. I was satisfied every step of the way and i... Toon meer
We have ordered some products from beauty store Depot since January 26, and payment via credit card almost instantly. Called the company in mid of February (3 weeks later after ordered placed) someo... Toon meer
I've always had a good experience ordering from Beauty Store Depot. This time, I placed my order on Feb. 16th, my credit card was charged. Today is March 15th and it still hasn't been shipped. T... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Our Story Founded in 2005 with over 20 years experience in the beauty retail market and the intention of offering beauty gurus a place where they can find expert advice on the products they love most while getting the best price online. With education, product knowledge, and personalized customer service as the top of the list of our ideals, beautystoredepot has positioned itself as a worldwide leader in online beauty retailers. What Makes Us Different? Superior customer service with a personalized approach - you're not just another customer, you're our customer. Lowest price on all 4000+ products - 120% Low Price Guarantee Education for our customers - we want you to make the right choice, and we can help Most respected and trusted brands available - we only offer the best for our customers We believe that through the years we have not lost sight of our original commitment and continue to pursue excellence and your satisfaction. We are glad you found us and we are here if you need us. Contact us anytime with questions about products, what will work best for you, or just talk about beauty products and our experiences. Happy Shopping!
Contactgegevens
5446 HWY 290 Ste 309, 78735, Austin
- 5124959457
- customerservice@beautystoredepot.com
- beautystoredepot.com
2,9
Gemiddeld
3K reviews
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Ordered weeks ago & still have not…
Ordered weeks ago & still have not received my order. No communication at all. Ready to cancel -
31 januari 2023
I never received my order.
21 februari 2023
I ordered my products January 23 of…
I ordered my products January 23 of this year. My credit card was charged on the 24th of January. Here it is… February 21 and I STILL have not received my products!!! I have called and left messages several times. No one answers the phone and no one calls back! I have reported this company! Do NOT order from them!
21 februari 2023
Outstanding Customer Service!
28 januari 2023
Wonderful products and prices
Wonderful products and prices. Orders are received quickly.
18 februari 2023
I have never received my order
I have never received my order, conformation # 2301617 placed 1/20/23
18 februari 2023
Normally very quick shipping
Normally very quick shipping, but so far my order has been "awaiting fulfillment" for almost a month. I called them after about a week of not seeing any progress, and they told me that they were moving and shipping would be delayed by two weeks. When I ordered, there was no mention of these delays on their website (unless you happen to dig into the shipping policy link buried way down at the bottom of the page, but honestly who does that in the normal course of placing an order, especially with a company that you've done business with many times over the years). As of now, that additional two week window has come and gone with still no update to my order. But, at least they now have a banner notification on the website mentioning the delays. Who knows if/when this order will actually ship. I've had to order from another source in the meantime. Maybe I'll have to find a more reliable source for future orders also.
28 januari 2023
Ordered product on January 13th haven't…
Ordered product on January 13th haven't received it to date(February 16th). I called the company number 2x on different days and only get voice-mail. I leave a message both times and no one returns your calls. This is my 1st time ordering from this company and for sure my last!!! I would like a refund please at this point.
16 februari 2023
Review zonder uitnodiging
I never received my product
I never received my product. No return calls and only voicemail. No live person. Do not trust them.
18 januari 2023
I never received my order
24 januari 2023
Still haven’t received product that I…
Still haven’t received product that I ordered 1 month ago.
17 januari 2023
Please notify us if the supply us not available
If the product is not available at the time, the supplier should have notified the customer of the delay before complaining and requesting a delay update.
This is my second complain about the shipping delay. I canceled the order for refund. The refund process takes forever and yet waiting for refund
20 januari 2023
No delivery
No delivery. Still waiting a month later.
No follow up on the company's part. I'm having to do the inquiries. Extremely poor service in every way.
15 januari 2023
I was shipped the wrong product
I was shipped the wrong product! My order has been on backorder for 2 weeks with no updates from their customer service dept. They used to have an amazing customer service not sure what has happened as of recent
18 januari 2023
Never got the product
16 januari 2023
It took over 20 days to even get my…
It took over 20 days to even get my product!!!! Never again.
8 februari 2023
Never received product
I ordered a product and received no confirmation email and the product never arrived, it’s been 3 weeks so far and still nothing. Disappointing
22 januari 2023
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