Beautystoredepot Reviews 

I placed this order on January 12. It is now February 6 and I have still not received my products. No word or update from the company I have no idea where we are in the shipping process.

I still did not get everything I ordered and they don’t return my calls. Nobody ever answers the phone so you just leave messages and they never call back. I really want my order

I have been making some orders a month ago and don’t have any answer !!! When are you going to go back in business? I love to shop with you, but this is taking to long !!! I hope you refund the amount of money they charged on my credit card

i do not have my order placed on 1/12 yet, i don't remember seeing an expected delivery date...

I spoke to a customer service representative from your company due to the fact that I paid for 2 items and you only shipped me one item and I was told I would receive the 2nd items within a week. It has been 2 weeks and did not receive the item!

Had to cancel the order because it wasn't filled in a timely fashion.

I ordered 3 weeks ago and it hasn’t even shipped. Left LM and no one has returned my call. Very disappointed.

On 1/12/23 I purchased (paid for) two Phyto shampoos and to date (2/2/23) do not have the product nor notification that product has been shipped. It has taken numerous phone calls and emails to happen on an explanation for delays I have been experiencing since October of 2022. “System upgrades” and “relocation” is what I have been told.

I do want to mention that at the time I ordered, I specifically asked if any of the product was on back order and was told no.

I have been a customer of Beauty Store Depot for more than a decade and have always made it a point to leave positive reviews and refer many a new customer to you. Sadly, I can no longer recommend BSD as a trustworthy company to do business with! I ask you, how in good conscience can you charge customers for product and take between three to four weeks to deliver product? This seems unethical. Further, where is the product I paid for?

I am sorry the supposed changes BSD implemented to improve customer service have left customers extremely DISSATISFIED!

I ordered 3 weeks ago and still have not received it!!!

No response to my email or to their website messenger asking where my order was. I finally called and Heaven said there was a big warehouse move and thing were delayed. I received no notice that this was happening so didn't have any knowledge of this. I asked for my credit card to be credited since I didn't know when I would get my order nor did she know either.

I have been using this product for many years. Love that I can consistently get a discount.

Late shipping and not sending all my purchased items due to non availability. Although the items were available while shopping.

I never received the product. Left a phone message with the order number to please call me back and that I did not receive the product. They never called back or reached out to me.

I have only received a partial and I did not receive any communication about a backorder or when the backorder will be shipping.

Heaven was awesome to speak with. She kept me updated concerning my order . She also called the distributor to find out what was happening with their brand. I was satisfied every step of the way and issue was resolved and because I was kept up to date , I wasn’t worried and I have used beauty store depot for quite awhile and will continue to place orders with them.

I ordered conditioner on January 6, it was in stock. When I didn't get it you sent me an e-mail saying you were doing inventory and you would send it out last week. I have yet to receive it. I did send you an e-mail yesterday's.

Product was ordered late December and has not even been posted yet.
I bought from Beautystore previously and had good experiences. However this time my money has been taken out of the account but I have been advised that as a result of changes to systems etc they can not tell me when the product will be posted to me. Very unsatisfactory.