Beautystoredepot Reviews 

I've been waiting a month for the remainder of my order. Customer service told me it was to ship out two weeks ago but the tracking number says it's still waiting for the package. I cannot get anyone to call or email me back. Customer service used to be so good but it is non-existent now and my credit card has been charged for products I have no idea where they are. I'm trying to get a refund so I can take my business elsewhere.

Ordered and paid on January 6, 2023.
TODAY IS JANUARY 27 AND PACKAGE HAS NOT SHIPPED!!!!!!

I only received part of my purchase. No explanation email or when the missing product be available and sent out. Ive called the company days ago, left a message and nobody replied. But they had no problem taking my payment for the two items ordered. Poor Customer Service!

I placed my order almost a month ago. I never received an order confirmation but they charged my credit card. I’ve tried emailing and calling customer service nobody responds. The shipping label was created but I can see that nothing has ever been picked up by the carrier. Run don’t walk this company is a scam. I will be contacting the charge with my credit card.

I never received the MOP Pear Gentle Shampoo. Please either send it, expedited, or give me a refund.

Thank you,

Robert Levi

Very communicative on my order so I knew what to expect!

I never received a shipping confirmation, tracking, or anything. I tried to contact the company by phone, E-mail and online chat. No one was answering. The amount was deducted from my bank account though. I called my bank to file a dispute. Then I thought I'll just call one more time. She answered, and was very nice. She said that they moved the warehouse and office. The computers were down for days, and they were still behind. This I totally understand. What I don't understand is why didn't they post something on their website? A simple "were growing for your convenience. Your shipment may take a bit longer" would have been nice. But nothing for weeks is unacceptable.

You haven’t shipped it yet! I bought it on the 4th and it was supposed to have 2-3day shipping . You were supposed to give me a email when you ship. Haven’t received s##t from you. If they had negative zero numbers you would deserve it.

Never received part of my order and cannot contact anyone. Still waiting for a refund or product since mid December.

Terrible service!! Unless you don't mind paying up front & then waiting endless weeks for your products, do NOT order from this company. First, they charge your credit card but don't send you an order confirmation. When you are finally able to get through to ask why it hasn't shipped, they'll tell you that they're very busy but your product will definitely ship next week. After waiting again, they say there's a slight backorder & it "should" ship in another couple of weeks or so. When you want to cancel & request a refund, well then there's more excuses for delaying that process also. I finally had to contact my bank to dispute that charge, in order for me to receive a refund.
There's absolutely no excuse for this type of business practices. Buy your products from Hans, instead. They shipped on the day of my order & I received it the next business day. It was very beautifully packed & it even cost less.

I ordered about 2 weeks ago and still have not received my order. I use these products daily: Dermalogica moisture cream and eye cream. I'm completely out of them and still waiting for my order. Please be more prompt or give me an idea of how long filling an order may take so that I can order ahead of time.

Delivery was fast but the dispenser didn't work properly and when I called no one called me back.. I emailed and someone sent a good message about how to prep the pump. The product is excellent.

You did not send my entire order and there is no receipt telling me what you charged me for and no explanation for what the problem is. You have not returned my calls. Order #2301085 placed on 01-02-23. The last order I placed was also not complete and again no response when I have tried to contact you. Unless I hear something from you I will go to a different source for my skin care products.

I have not received my order yet. Tracking number was created but never shipped, it's been 21 day since I made the order.

I ordered a product on or around December 31, but did not receive a confirmation. I didn’t think to check for one, as it was a busy weekend. My bank account was charged for the product I ordered but I have not received confirmation, product, or email. I’ve tried contacting the company, no reply from anyone. I’ve had to order the product from somewhere else, as I need it right away. I am very disappointed by this transaction. I’ve ordered before and have never had problems with any part of the process.

I have never received the products ordered on 12/31/2022; however, I was charged for them on the day I placed the order. I have contacted the company twice via email and have never received a response. I will try once more to contact via phone, but I am not hopeful of a resolution. I will never order from this company again.

Order was placed by me on Dec. 28, 2022. They sent me a tracking number which was printed on January 2, 2023, they never had the package picked up by carrier. I've emailed several times but as of now, January 18, 2023 it has yet to leave their store. I'm very disappointed.

Order No. 2300946 placed on 12/26/22. I have never received item. Tried to call 3 times, left 3 emails and tried the chat.

If not received or any answer back by January 20th I will have credit card cancel payment.