I ordered an orthopaedic mattress on 13th September, but it took a month to arrive. The customer service was appalling. I explained that I had been forced to take time off work due to back problem... Toon meer
Bedrijf heeft geantwoord
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Well the quality speaks for itself self I can’t say enough about that Their communications with are so helpful. Ok took 3 weeks to get to me but what would you expect for free postage was delivered... Toon meer
Bedrijf heeft geantwoord
I had a great experience with Beds Divans the mattress arrived today by a very professional and nice bloke he delivered the mattress with care and helped my mum with it into the house. Very happy with... Toon meer
Bedrijf heeft geantwoord
Bought from ebay a double sized divan with two storage draws, headboard and mattress included. Superb quality at a pretty unbeatable price, was super pleased with the purchase end the delivery. Also t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BedsDivans is a UK-based mattress retailer committed to providing quality sleep products that combine comfort, support and value for money. We offer a carefully selected range of mattresses designed to meet a variety of comfort preferences, sleeping needs and budgets. Our collection includes pocket sprung, orthopaedic, memory foam and luxury pillow-top mattresses, available in a range of sizes to suit different bedroom requirements. Whether customers are looking for everyday comfort, enhanced support or a more luxurious sleeping experience, our aim is to help them find a mattress that suits their individual needs. At BedsDivans, we believe that quality sleep should be accessible without compromising on value. We focus on offering a diverse product selection, clear product information and a straightforward shopping experience, helping customers make informed decisions when choosing their mattress. We understand that purchasing a mattress online requires confidence in both the product and the service behind it. We therefore aim to provide transparent information about our products, delivery arrangements and customer policies, alongside support to help customers with any questions or concerns relating to their order. We offer free delivery across our eligible UK mainland delivery areas, with standard delivery typically taking 7–14 working days. Depending on the delivery location and courier arrangements, delivery may occasionally take up to 21 working days. Customers receive delivery confirmation directly from the courier once their order has been booked in. Our commitment is to provide customers with quality mattresses, competitive value and a professional service from the point of purchase through to delivery. We continually strive to improve our products, communication and overall customer experience. **BedsDivans – Quality Mattresses for Comfort, Support and Better Sleep.**
Contactgegevens
UNIT 8A STAG INDUSTRIAL ESTATE, WV14 7HZ, BILSTON, Verenigde Staten
- 01902 405535
- info@bedsdivans.co.uk
- bedsdivans.co.uk
3,6
Gemiddeld
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great service and good value for money…
Great service and good value for money A1
22 september 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your positive feedback!
Great value for money I brought the bed…
Great value for money I brought the bed for my daughter she happy with it just a shame the driver couldn't help her up to first floor with it
23 augustus 2024
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Great company who go out of their way to please …
I had a problem with a mattress and they went way out of their way to help.
They replaced the mattress that I had a problem with and collected and replaced it. It arrived damaged and they replaced it yet again and collected the damaged one. Now I have a superb mattress and can't recommend them more! Superb service and great mattresses!!
19 september 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Definitely recommend
The bed for the price is excellent, and easy to put together, gorgeous colour with easy sliding drawers, no issues at all, will definitely buy a bed from them again, totally recommended
17 september 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Lovely bed let you know when being…
Lovely bed let you know when being delivered very friendly and the beds and mattresses are good quality
5 september 2024
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Quick delivery was contacted day…
Quick delivery was contacted day before bed was delivered excellent price would deffo use again
10 september 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Wow great bed
Wow, lovely bed & colour great seller, courier was courteous & respectful to our property
10 september 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Lovely quality bed !!
Lovely quality bed !!! And great delivery service 👌 many thanks
25 augustus 2024
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Happy with the quality of the base and…
Happy with the quality of the base and mattress. I have ordered another for my kids.
25 augustus 2024
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Great service
Great service, great price, great product, cannot fault BedsDivans
28 augustus 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
My order arrived much earlier than…
My order arrived much earlier than expected. The bed is lovely and very easy to assemble. I recommend this company 100%
2 september 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Cancelled order with no explanation or…
Cancelled order with no explanation or email from company
14 augustus 2024
Antwoord van BedsDivans
Thanks for feedback,
We regret to inform you that your order FS2314 has been cancelled in accordance under our shipping/delivery terms, unfortunately your address is out of our scope for free delivery. -We sent you an email within 72 hours of the order being placed.
Your order has been fully refunded.
Lack of Communication
Purchased a bed, 1 week passed without any notification for tracking it. I emailed enquiring about it, to then get a refund email as apparently they don't deliver to where I live. Shouldn't be accepting payment if that's the case
14 augustus 2024
Antwoord van BedsDivans
Thanks for feedback,
We regret to inform you that your order has been cancelled in accordance under our shipping/delivery terms, unfortunately your address is out of our scope for free delivery. We sent you an email within 72 hours of the order being placed.
Your order has been fully refunded.
Great nights sleep …
Great transaction easy to deal with,bed was lovely I bought this as a gift for my granddaughter and she is delighted with it .
The company provides an exceptional service providing a good quality product at an affordable price ,delivery time was very quick .I would be happy to recommend this company and will definitely use them in the future.
19 augustus 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Loving the bed.Can't wait to try it out…
Loving the bed.Can't wait to try it out once it's all put together.
22 augustus 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
High quality bed at a great price
Bed was delivered 2 days before estimated date given. Great communication and was able to track the delivery. Driver carried the bed upstairs for me. Well packaged easy to put together and attach headboard. Draws are deep and spacious and close shut.
21 augustus 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
REINFORCED DIVAN BED HEADBOARD 5FT KING
Purchase price of bed (no mattress) was reasonable. Was bought through eBay. Was easy & no problems with order. Delivered on time. Good communication from seller about delivery. Do recommend buying from this company.
14 augustus 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
Although it arrived 7 days later than…
Although it arrived 7 days later than expected it still only took 3 weeks. The base is great value and as good as anything that costs £500 very pleased all round
3 augustus 2024
Review zonder uitnodiging
Antwoord van BedsDivans
Thank you for your feedback, you are very welcome!
4 Drawer base divan, late delivery.
The bed. 4 drawer base divan is fine. However I wouldn't take them on their word, 3-5 or 5-7 working days. I waited over 2 weeks for delivery, then they came at 6:15 am.
Tracey
16 augustus 2024
Antwoord van BedsDivans
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