Benham & Reeves Reviews 

Awesome and professional service by Benham & Reeves. Jammie Li is very professional and delivers great service. Overall, we are very happy with B/R team. Keep up the good work.

B/R has been a great property manager for us. They communicate extremely well and go above and beyond our expectations. Highly recommend to any property owner, professional representation through and through.

I had a very positive experience with Benham & Reeves during my recent move. Both Sarah and Veronica were incredibly helpful and professional throughout the entire tenancy process. We worked really well together, and they made everything go very smoothly. I appreciate their quick responses and excellent support. Highly recommended!

Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.

He was professional, helpful, and responsive from start to finish

Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!

Very good services for helping me find the perfect place to rent within my budget. Dele is very efficient and professional, tried his best to get a good price. After move in, the management service is also excellent. Zhou Wang responses to all my repairing requests without any delay.

Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.

The Estate Agent team, Roman and Tommy helped successfully sell our 2 bedroom apartment in Kew Bridge and were excellent in communication and decision making all the way through the process, which was made more complicated by the residential development going through a freehold transfer project during the same period. Very patient and exercising good judgement throughout, we very much appreciated input and support of the Benham and Reeves team.

Abbas Efir was absolutely excellent as Property Management Administrator. He could not have been more helpful and efficient at all times. Shali Motachande as Lettings Negotiator was also terrific. The missing star is because of my unfortunate experience with the Property Manager responsible for making the inventory checkout and deposit nightmarish last year. She knows who she is and I do hope she improves!

The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!

I have just moved into my new home a few weeks ago, and had a very good experience with the Woolwich team. Dinesh is very professional, always helpful and we had seamless communication. Bell is very lovely, always supportive and go extra mile for me. They are excellent and both deserve 10 stars!!!

I thought paying a higher fee to an agency which has an office in Singapore will be easier to manage a London poperty since I am based in Singapore. It ended up an expensive exercise.

Their Singapore office has no control over the London office. It is just an expensive mailbox. The agent assigned to manage my london property used expensive contractor and he said he will not check prices elsewhere. The fee was deducted from my rent and there is no detail description of work or repair carried out. The Singapore office merely said thing is expensive in London?? Until now I still do not know what I have been paying for!

Another recent case was I was told that the washing machine needs to be replaced. Knowing the working standard of the agent assigned to my property, I took the time and effort to search for a LG washing machine online. I explicitly asked him to check with the tenant if the machine meet their requirement. I am an overseas landlord, I have never visited the property or seen the old machine. He said he checked and proceeded to make the purchase. Then, the Singapore office informed that the tenant needs one with drying element, meaning a washer and dryer! Now they expect me to pay more to get another one including additional delivery fee.

I took up both issues with their Singapore office. It is coming to a week now, nothing happen.

This is the service standard of BENHAM & REEVES. Beware!

This is a reply to Benham & Reeves:

1) I never agree to the expensive aircon fee. I have asked for breakdown. Your George asked that I approached his contractor directly. Until now there is no reply from his contractor. Until now I have no idea what I am paying for. George ever use aircon? In Singapore, we call Mitsubishi service centre hotline or sometime ask AI to understand the problem. It seems it is just the tenant does not know how to use the remote control.

2) There is no confusion over the washing machine. George was first day at work? You never train him? I have sent him the detail listing with the seller's contact. If there is anything he was unsure, he just have to ask. He know anything about washing machine and dryer? How long he has been managing properties? I am in fact paying you and yet work for him for free. I have to search for the products, show him the details and contact, pass him a discount code. I would probably make purchases myself if I were in London. I have to worry that he will make mistake, I have to remind him to check and confirm with the tenant before buying. Yet he still made a mess. Why you want to sort thing out now? The problem was informed to me week ago and your office simply kept saying the machine need to be replaced and expect me to pay for everything again. I protested and nothing happen until I post the truth on this platform. If you are sincere in insorting things out, you could have done that long ago instead of just sitting on it thinking what an overseas landlord can do to protest the bullying.

3) You will remember the central heating saga. Your office was closed for holiday and there must be some recorded instruction asking my tenant to call in your contractor directly. Your contractor happily made a trip to my apartment to tell my tenant that it was central heating they could not do anything. Then they charged me a working holiday fee for making the trip and parking. Brilliant !

There are other old stuff I can tell. As I do not get a reasonable response from your office and it seems no one is looking after my tenant, I tried to post a feedback on your website. Surprisingly my post can never get pass the check. Now I wonder those 5 stars rating and reviews on your website are real posting?

In any case, if you think I am not tell the truth, you are welcome to take me to the court.

This is absolutely outrageous.

Now your agents are messaging me privately on WhatsApp asking me to delete my review because they will lose their incentives. Do you job Roland no need message me pls

I know about the fake reviews you are getting people to write. I have lived here for 18 months and I have photos, messages and emails proving everything I said is true. I also know several neighbours who have had exactly the same terrible experience with your agency.

And Christopher Nicola keeps twisting the facts and putting pressure on me, even knowing about my health situation. He is lying about how many times I was contacted about the ac. He is trying to make it fix now when at night we have in London 11-13 degrees , per day 21 . NOT WHEN WAS IT HEATWAVES AND MY AC WAS NOT WORKING SINCE MAY AND I COULD NOT SLEEP TILL 4 am

And now one week is trying to arrange ac to be fixed after 4 months this problem exists
Fridge doesn’t work , hob cheap quality etc
I wish I could attach videos and pics so EVERYONE CAN WITNESS

I can’t even save food because fridge is not working !

How can this ever be possible nightmare agency
NEVER DEAL WITH THEM !!!

Both Nick and Thomas took personal interest in the sale of my house.
They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit.
Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion.
I have no hesitation in recommending them
Great service

I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me.

What I appreciate most is that they are very responsible and thorough in handling matters, and they always keep me well informed. I can trust them to take care of my property properly, which gives me great peace of mind.

We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.

The worst in the world renting experience
Christopher Nicola is the most unprofessional agent ever imaginable
Issues are never resolved addressed . When he does it takes him MONTHS organising everything

From day 1 I have moved I had list of issues not of my responsibility : washing machine , fan extractor dishwasher coffee machine list is ongoing
When it’s been fixed the worst possible quality cheap Chinese replacement
My cotton towels linen all ruined
Very bad management
He needs to be removed I have never seen such atrocious attitude
Luckily I had positive experience with DEXTERS so I know what I am talking about
And I received ALWAYS MY DEPOSIT IN FULL

I am of the humble opinion that your staff have no customer skills and lack professional manners in handling clients. They appears to be rude and bookish as opposed to find solutions to assist clients. There is more to it, which I intend to place on social medias and would probably considering not to renew my contract with your firm

Great experience working with Rahim Velji during the recent process of renting our flat. He highlighted certain areas in the flat that needed refurbishment or improvement, if done, would lead quickly in finding a good tenant. We took his advice and the needful was done. Rahim and his team, as indicated, then were quickly able to find a suitable tenancy.
Overall, we find Rahim courteous, helpful and with positive attitude in resolving any matter that we may be facing related to our properties.
We are very happy with our long association with B&R through our dealings with people like Rahim and the overall team in B&R.