Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
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I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do... Toon meer
Great stand-alone Apple Watch cellular plan for family member. Able to have a cellular watch with its own number without having to add it to an existing mobile phone plan. (But can still manage it thr... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,8
Goed
260 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Horrible Network, never could call my kids!
Service was not good had to change to other carrier since the watches were never connecting to the network and no call went through, 0 customer service to get money back since it was paid in full for 2 lines for 2 watches for a service that never worked.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Enrique,
We’re very sorry to hear about the difficulties you experienced with your service.
We’ve reached out via email to gather more information so that we can provide the necessary assistance and work toward resolving this issue.
Our goal is to make this right and ensure you get the support you need.
Thank you for your patience, and we hope to turn your experience around.
Kind regards,
The BetterRoaming Support Team
Astral Tagorda has been following up…
Astral Tagorda has been following up with my case and helped till it's sorted.
I appreciate her/his understanding and help.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jeanne,
Thank you so much for your kind words!
We’re really glad Astral could follow up and help get your case resolved. We’re always here and happy to help with anything you might need in the future.
Kind regards,
The BetterRoaming Support Team
Extremely easy to set up an inexpensive…
Extremely easy to set up an inexpensive cellular plan for my daughter (7) and coverage for her Apple Watch is fantastic too. Very rarely am I unable to contact her when I need to. These plans are a godsend when it comes to being able to keep tabs on my daughter via her Apple Watch, and the ability to stream music through the loudspeaker of the watch whilst she’s out riding her bike has turned out to be an unexpected major benefit - the Unlimited data is fantastic for this, limiting my worry of unexpected bills. When my one year plan comes to an end, I will 100% be renewing the plan.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ben,
Thank you so much for your detailed and thoughtful review!
We’re thrilled to see that setting up your BetterRoaming watch plan for your daughter’s Apple Watch was easy, and that coverage and connectivity have been reliable.
It’s great to know that you value having unlimited data, as it lets your daughter enjoy features like music streaming while giving you peace of mind about unexpected bills.
We truly appreciate your feedback and are delighted that you intend to renew your plan when the current one ends.
We’re always here to help and support you with anything you may need to ensure your experience continues to be seamless.
Kind regards,
The BetterRoaming Support Team
Super easy to setup
Super easy to setup, instructions given were spot on and everything went smoothly. Then it just worked, perfectly!
19 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ben,
Thanks so much for sharing your feedback!
We’re thrilled to know that everything went smoothly and that it worked perfectly right from the start. We aim to continue delivering great service and to remain your preferred choice.
Best regards,
The BetterRoaming Support Team
Needed a watch only cellular plan for…
Needed a watch only cellular plan for my son and this delivered. Easy to set up.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear John,
Thank you for sharing your experience!
We’re delighted to hear that our BetterRoaming Apple Watch plan meets your needs and was easy to set up for your son.
We truly appreciate your feedback and are always here should you need any assistance.
Kind regards,
The BetterRoaming Support Team
Was able to get cellular data on my…
Was able to get cellular data on my watch when it was not available from my provider.
26 november 2024
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Tammy,
Thank you for your feedback!
We’re happy to know that BetterRoaming provides a solution for your Apple Watch that your provider wasn’t able to offer.
We’re always here to assist and support you with anything you may need in the future.
Kind regards,
The BetterRoaming Support Team
Best Option for Apple Watch Family Setup feature
BetterRoaming has been an easy, seamless, and affordable way to allow our child to have cellular data on her Apple Watch without the need for her own iPhone.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Justin,
Thank you for your kind words!
We’re so glad to see that you value BetterRoaming as a simple and affordable solution for your child to have cellular data on her Apple Watch, and we’re always here for any assistance you may need.
Kind regards,
The BetterRoaming Support Team
Leider keine Verbindung auf Mauritius
Leider keine Verbindung auf Mauritius. Ich hoffe in Sri Lanka, Malaysia und Singapur funktioniert es.
UPDATE:
Auf Sri Lanka hatte man zwar Verbindung, aber es baute sich keine Seite auf.
In Malaysia und Singapur war die Verbindung und die Geschwindigkeit okay.
Insgesamt also teilweise durchwachsen, wobei die Probleme von der help line umgehend aufgenommen, aber nicht gelöst werden konnten
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Rainer,
Thank you for bringing your experience to our attention and giving us the opportunity to assist.
We’re sorry to hear about the issue with your BetterRoaming plan in Mauritius. We would like to investigate this further to understand why the service is not working as expected and provide all the necessary assistance to ensure it works smoothly at your next destinations.
To help us investigate the issue properly, please submit a support request via our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it along with the case number.
We’re here to support you and are committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Great for son's watch ..
Great for son's watch ... nice, affordable plan for a standalone product like my pre-teen's Apple Watch.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Junior,
Thank you for sharing your experience!
We’re happy to see that our plan works so well for your son’s Apple Watch and that you find it both practical and affordable. It’s great to know it’s helping keep things simple for your pre-teen.
We’re grateful for the time you took to share your feedback and are always here to assist whenever you need us.
Kind regards,
The BetterRoaming Support Team
Nice to have but not super reliable
We use this watch for my 10 year old when she’s around the neighborhood with friends. Unfortunately, I’d say it doesn’t receive calls or messages about a third of the time. Sometimes she receives messages hours later. It doesn’t seem to matter whether it’s connected to our home network or not. Restarting the watch doesn’t help.
26 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for sharing your feedback.
We’re glad to see that your daughter is enjoying her Apple Watch around the neighborhood, but we’re sorry to hear about the issues you’re experiencing with calls and messages.
This is certainly not the experience we want for our users. Connectivity can sometimes be affected by network coverage, watch settings, or software issues. We’d love to help troubleshoot this further to improve your experience with the Apple Watch plan.
To help us investigate the issue properly, please submit a support request via our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it along with the case number.
We’re here to support you and are committed to ensuring the best possible experience with your Apple Watch plan.
Best regards,
The BetterRoaming Support Team
It is the customer service that sets them apart
It was the customer service. And how proactive they were!
24 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Nerida,
Thank you so much for your kind words! We’re delighted to hear that our customer service and proactive approach made a difference for you.
We truly appreciate your feedback and are always here to assist whenever you need us.
Warm regards,
The BetterRoaming Support Team
An alternative to carrying a phone
This is a very good service for a person who has no cellular phone. Most of the applications— weather, stocks, heart, exercise— work well. In Australia, this is a “best of breed” offering. The pricing is fair.
23 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Thomas,
Thank you for taking the time to share your review!
We are truly delighted to see that our service performs so well for you and that you consider it “best of breed” in Australia, with pricing that you feel is fair and reasonable.
It’s great to know that our offerings continue to meet your expectations and providing real value.
Your feedback is greatly appreciated, and we’re always here to help with anything you may need.
Kind regards,
The BetterRoaming Support Team
Cheap and reliable
Cheap and reliable. Cannot fault after 3yrs on this service
23 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for your review!
We truly appreciate seeing that our service has continued to offer both affordability and reliability over the past three years. Your continued trust means a lot to us.
We’re here to ensure your experience stays just as smooth going forward.
Kind regards,
The BetterRoaming Support Team
Great stand-alone Apple Watch plan
Great stand-alone Apple Watch cellular plan for family member. Able to have a cellular watch with its own number without having to add it to an existing mobile phone plan. (But can still manage it through family sharing.) Ideal for parents wanting child or young adult to have a cellular Apple Watch.
23 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear RM,
Thank you so much for sharing this thoughtful review! We’re happy to hear that the Apple Watch plan is a great fit for your family.
If you ever need help with anything, we’re here for you!
Kind regards,
The BetterRoaming Support Team
Funktioniert einfach nicht
Funktioniert einfach nicht. Datenplan für Mauritius ist nicht nutzbar. Support meldet sich nicht. Meidet BetterRoaming. Extrem schlechter Service. Man zahlt und bekommt keine Leistung.
22 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Max,
Thank you for bringing your experience to our attention and giving us the opportunity to assist.
We’re sorry to hear about the issue with your BetterRoaming plan in Mauritius, and we sincerely apologise that you have not yet received support from our team.
We would like to investigate this further to understand why the service is not working as expected and provide all the necessary assistance.
From your comments, it seems that you have already submitted a support request. If so, please reply to our email with the email address you used to create the request, along with the case number provided.
We are committed to resolving this issue and ensuring you receive all the support you need.
Best regards,
The BetterRoaming Support Team
This service gives us peace of mind
This service gives us peace of mind! With aged parents and one that has Alzheimer’s it gives great peace of mind that we can share location services
22 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Melly,
Thank you so much for renewing your subscription and for sharing your kind words! We’re delighted to hear that our service gives you peace of mind and helps you stay connected with your loved ones.
We remain committed to providing the best experience possible and are always here if you need any assistance.
Warm regards,
The BetterRoaming Support Team
Made it possible for my daughter’s…
Made it possible for my daughter’s Apple Watch to have cellular. Great service!
1 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Chris,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with your daughter’s Apple Watch and that our support team was able to help.
We truly appreciate your support and are always here if you need any assistance.
Warm regards,
The BetterRoaming Support Team
Service drops out often
My daughter’s service is always dropping out. We can’t seem to contact her at key times using either the data or the mobile phone number. Suspect it’s because of the Vodafone network being substandard
20 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Scott,
Thank you for sharing your feedback.
We’re very sorry to hear that your daughter has been experiencing frequent service dropouts.
While Vodafone’s network performance can vary by location, we would really appreciate the opportunity to look into this further and check whether there is any troubleshooting we can do together to help improve your daughter’s experience.
To help us investigate the issue properly, please submit a support request via our Help Centre using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it along with the case number.
We’re here to support you and are committed to improving your experience.
Best regards,
The BetterRoaming Support Team
À fuir !!
À fuir !!! Je me retrouve à avoir été prélevée de 78€ alors que j’ai demandé une résiliation de mon forfait pour la montre de mon fils depuis des mois . J’ai bien reçu une réponse que mon forfait était clôturer et à ma grande surprise ce matin, vous me prenez 78€ ??? Est-ce normal ?? Et est-ce normal de ne pas pouvoir vous joindre ?? Je engager des poursuites. Car c’est du vole .
20 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Gaël,
Thank you for reaching out. We’re here to help, and we appreciate the opportunity to clarify this matter.
You mentioned that you were charged yesterday for your son’s Apple Watch subscription, even though you requested its cancellation a few months ago. We would like to look into this further to provide you with a clear explanation of what happened.
To help us do so, please submit a support request through our Help Center using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent by email, and include the email address you used and the case number.
We remain committed to full transparency and look forward to assisting you further with your enquiry.
Warm regards,
The BetterRoaming Support Team
No customer service replies
No customer service replies, terrible Data connection. The number no longer makes or receives calls.
Don't waste your time, and join one of the other main phone companies.
1 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you’re having difficulties making and receiving calls and that the support you've received so far has not met your expectations.
Please rest assured that we take your concerns seriously and are committed to resolving this as quickly as possible.
We understand from your message that you've already submitted a support request, but have not received a reply yet.
To help us move forward, we kindly ask you to respond to our recent email with the information we requested - specifically, the email address used to create your account and your case number.
This will allow us to investigate further and provide any troubleshooting steps that may help improve your experience.
We're here to support you, and if there's anything else you need in the meantime, please don’t hesitate to reach out.
Kindest regards,
BetterRoaming Support Team
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