Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
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Lees wat reviewers zeggen
I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do... Toon meer
Great stand-alone Apple Watch cellular plan for family member. Able to have a cellular watch with its own number without having to add it to an existing mobile phone plan. (But can still manage it thr... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,8
Goed
260 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Update - 22 Nov 2025
Update - 22 Nov 2025
I have been contacted by Astral at BetterRoaming, and she has been excellent.
My overpayments have now been refunded and her service has been excellent.
I cancelled my plan 3 years ago, and they are continuing to bill me.
I regularly contact them, and they tell me it's taken care of, and it happens every time.
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE.
17 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Dave,
Thank you for bringing this matter to our attention.
We understand the frustration caused by our mistake and apologise for the inconvenience it has caused you. We appreciate the chance to address this matter and make things right.
As confirmed by our service manager in a recent communication with you, your refund is currently being processed, and we will continue to monitor this case through to its completion.
Your experience is very important to us, and we are taking all necessary steps to prevent similar issues in the future. We are committed to turning your experience with our service into a positive one.
Kind regards,
The BetterRoaming Support Team
Kept charging me after I’d cancelled…
Kept charging me after I’d cancelled the service, and when I raised it they would only give me 50% back.
Edit - this has now been resolved, only after I left a review
1 oktober 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ruth,
Thank you for sharing your feedback.
We were able to locate your support request and confirm that you have already received a 50% refund.
After carefully reviewing your case, we sent you an email today with a response regarding the remaining refund. We apologise for any delay or misunderstanding that may have occurred and appreciate your patience.
If there’s anything else you’d like to discuss, please feel free to reply directly to that email.
We’re here to support you and are committed to ensuring the best possible experience.
Warm regards,
The BetterRoaming Support Team
“I tried using BetterRoaming and…
“I tried using BetterRoaming and unfortunately had a really poor experience. They charged me, but the service never actually worked, and I couldn’t find a customer service number to get help. Just a heads-up for anyone else considering it.
It’s a waste of money and time
11 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for reaching out.
We’re truly sorry to hear that your recent experience with our service has not met your expectations. We’d like the opportunity to make things right and assist you in troubleshooting any issues you’ve encountered, so we can help ensure a smoother experience moving forward.
To contact our Support Team, the easiest way is through our Help Center, which you can access anytime at www.betterroaming.com/support
Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.”
To help us investigate your issue in detail and provide the best possible assistance, we kindly ask that you submit a support request using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent asking for additional information. Be sure to include the email address you used to create your request and your case number so we can follow up promptly.
We’re dedicated to supporting you and ensuring a much better experience going forward.
Warm regards,
The BetterRoaming Support Team
Constant reception issues
Constant reception issues. Call only connect perhaps 5% of the time. No way to contact any form of customer support - you have to lodge an email ticket
7 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Adrian,
Thank you for reaching out and taking the time to share your feedback.
We’re sorry to hear you’ve been experiencing call reception issues. We completely understand how inconvenient this can be, and it’s not the level of service we aim to provide.
Regarding the options to contact our Support Team, we realise it can be difficult when these aren’t immediately obvious, and we appreciate your thoughts on this subject.
To clarify this matter, the easiest way to contact our Support Team is through the Help Center. Customers can access it anytime from our main support page at www.betterroaming.com/support
Simply by scrolling to the bottom of the page, where there is a blue banner labelled “Contact Support.”
To help us investigate your call reception issues in detail and provide the best possible assistance, we kindly ask that you submit a support request using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent asking for additional information, including the email address used to create your request, along with your case number, so we can follow up promptly.
We’re dedicated to supporting you and ensuring a better experience moving forward.
Warm regards,
The BetterRoaming Support Team
Ich wollte für mein Kind auch eine…
Ich wollte für mein Kind auch eine E-SIM auf der Apple Watch einrichten. Nach Befolgung aller Einrichtungsanweisungen passierte nichts, nur das Geld wurde abgebucht, obwohl gerade eine 7-tägige Gratis-Testaktion läuft. Auch in meinem Kabinet wird nichts angezeigt. Mir ist auch nicht klar, wie ich die SIM-Karte abmelde. Ich werde eine Rückerstattung über meine Bank beantragen.
20 oktober 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Evgeny,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’re experiencing with the setup of your child’s Apple Watch. We'd like to look into this further and assist with any troubleshooting that may help improve your experience.
To get started, we kindly ask that you submit a support request through our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent via email, including the email address used to create the request and the case number.
Regarding the 7-day free trial period, we’d like to clarify that the payment for the Apple Watch trial is held as a pre-authorisation on your account. This hold is initiated at the time of plan activation. If the plan is cancelled, the pre-authorised amount is automatically released and typically appears in your account within 5 to 10 business days, depending on your bank or payment provider’s processing times.
We remain committed to resolving this matter and hope to restore your confidence in our service.
Kindest regards,
BetterRoaming Support Team
Extremely disappointed with their…
Extremely disappointed with their service and product. They don't deserve 1 star!! Signed up for one year upfront for my child apple iwatch se and it doesn't even work. My recommendation is not sign up for 1yr, try month by month so you are happy. Look elsewhere
12 oktober 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Wayne,
We appreciate you bringing your concerns to our attention and giving us the opportunity to assist.
We’re sorry to hear about your disappointment with your child’s Apple Watch yearly plan. We’d like to investigate this further to understand why the service is not working as expected.
To assist us, please submit a support request through our Help Centre using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, please reply to our email with the email address you used to create the request, along with the case number provided.
We’re committed to resolving this issue and making sure you have all the support you need.
Best regards,
The BetterRoaming Support Team
Why was my account charged during my…
Why was my account charged during my free trial period?
1 oktober 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Min Li,
Thank you for reaching out. We’re happy to assist you and appreciate the opportunity to clarify this matter.
You mentioned a charge that occurred during your free trial period. It appears you may have purchased an Apple Watch plan and are now seeking clarification regarding this potential charge during the trial.
We would like to look into this further and provide you with a clear explanation. To help us do so, please submit a support request via our Help Centre using this link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it and the case number.
We remain committed to full transparency and look forward to assisting you further with your enquiry.
Warm regards,
The BetterRoaming Support Team
impossible de mettre l'eSim sur une applewatchSE3
J'ai acheté l'apple watch SE3 pour l'anniversaire de ma fille avec pour but de pouvoir communiquer avec elle quand elle est dans son autre famille, mais le forfait de BetterRoaming n'est pas compatible en France avec visiblement sans aucune visibilité sur une future compatibilité, j'attend mon remboursement mais je suis extremement deçu etant donné que c'est le seul fournisseur possible en France pour ce type de forfait et certifié par Apple (on se demande comment)
20 september 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Max,
Thank you for sharing your feedback and experience. We appreciate the opportunity to address your concerns.
We're truly sorry to hear about the difficulties you've encountered with the Apple Watch subscription for your daughter. Unfortunately, her current Apple Watch model is not yet supported by our service, which means we’re unable to provide full functionality at this time.
Please rest assured that we’re actively working to expand device compatibility. Once support for this model becomes available, this will be reflected in the disclaimer on our website here: https://www.betterroaming.com/watches/apple-watch-family/ (located just above the “Select Plan” option).
You mentioned that you're awaiting a refund. To help us locate your support request, please reply to our message on Trustpilot with your support reference number and the email address you used to contact us. This will allow us to find your case quickly and follow up directly.
We sincerely apologise for any inconvenience this may have caused and look forward to offering our service for this Apple Watch model in France in the near future.
Warm regards,
The BetterRoaming Support Team
Don't get the apple watch for your kid
Don't bother with the apple watch if this is the only option for connectivity. We are in Sydney metro, service connectivity is not great! GPS rarely updates until end of day (too late by then) rendering it completely useless. Messages always have delays between send and receiving - also making it useless. Not happy with any component of this service. Save your money, get the phone instead, or get another watch. Also had a payment taken out the following year which i was positive i had cancelled (even checked it 2 times to make sure) only to have it go through anyway. Am going through cancellation and request for the refund as we speak.
UPDATE: Refund is currently pending to be processed shortly, but it was an easy process to complete and staff were easy to deal with too.
23 september 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ramona,
Thank you for contacting us.
We value your feedback and the opportunity to address your concerns.
We're sorry to hear that you're experiencing difficulties with your Apple Watch. We’d like to look into this further to see if we can assist with any troubleshooting steps that might improve your experience, as well as gather more information regarding the recurring payment you mentioned.
To get started, we kindly ask you to submit a support request through our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
We’re committed to resolving this matter and are here for any additional support you may need.
Kindest regards,
BetterRoaming Support Team
Very disappointing
Bought my daughter an Apple Watch for her Birthday. I thought it would be a click-go process with the suggests from JBHiFi staff. Back home, registered an account and filled a form but after that nothing made through like blocked out the door way. I could never pay successfully. Searched around for contact, email is the only methodology but still didn’t resolve the issue. Left question mark still. It has been a month already. Here I am, I guess this is the only way to contact Betterroaming.
17 juli 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear He Gao,
Thank you for sharing your feedback.
We’re really sorry to hear about the difficulties you’ve had with the Apple Watch subscription for your daughter. We understand how frustrating this must be, especially when you're not receiving the support you expected. That’s certainly not the experience we want any of our customers to have.
We also apologise that it wasn’t easy to get in touch with us. We know that email isn't always the most convenient way to reach out, so here’s a direct link to our Help Center, where customers can easily submit a request: https://support.jira.1global.com/helpcenter/BetterRoaming/portal/4
For your convenience, this link is also available on our main support page: www.betterroaming.com/support – simply scroll to the end of the page, where you’ll see a blue banner labelled "Contact Support."
To help us look into the issue properly and get it resolved for you, please reply to our message on Trustpilot with your support request reference number and the email address you used to contact us. This will allow us to locate your case quickly and follow up with you directly.
We're here to support you and are committed to improving your experience.
Warm regards,
The BetterRoaming Support Team
I have never written a review before
I have never written a review before. But had to for this. Better Roaming has been a complete disappointment. It’s the only service provider for Kids Apple Watch to have it functioning without a phone. I would recommend not getting the Apple Watch to avoid having to liase with Better Roaming. You pay, yet the service won’t get connected. I am still emailing them trying to get a connection for the service. I have begged them. They send emails that don’t provide a solution that actual fixes the problem. I am still waiting for help. Better Roaming… I AM BEGGING YOU TO HELP ME AND FIX THE PRODUCT I HAVE PAID FOR. PLEASE.
14 augustus 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear JR,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you’re having difficulties with your Apple Watch plan and that the support you've received so far has not met your expectations.
Please rest assured that we take your concerns seriously and are committed to resolving this as quickly as possible.
We understand from your message that you've already submitted a support request. To help us move forward, we kindly ask you to respond to our recent email with the information we requested - specifically, the email address used to create your account and your case number. This will allow us to investigate further and provide any troubleshooting steps that may help improve your experience.
We're here to support you, and if there's anything else you need in the meantime, please don’t hesitate to reach out.
Kindest regards,
BetterRoaming Support Team
Für AppleWatch nicht kompatibel
Auch wir haben ein Abo für die AppleWatch abgeschlossen um eine Erreichbarkeit für die Kinder sicherzustellen.
Die Uhr funktioniert mit dem Vertrag nicht, der Support ist telefonisch nicht zu erreichen und auf Sprachnachrichten reagiert ebenfalls keiner.
4 augustus 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Sebastian,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you're experiencing issues with your Apple Watch plan. We understand how important it is to stay connected with your children, and we regret that reaching support has been challenging.
We’d like to investigate this further and assist with any troubleshooting that might help improve your experience.
To get started, please submit a support request through our Help Center using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it and the case number.
We’re here to help and are available should you need any further assistance.
Kindest regards,
BetterRoaming Support Team
Poor coverage on kids Apple Watch
Using betterroaming for my daughter’s Apple Watch. She doesn’t have an iPhone so the watch stands alone. Whilst it’s easy to sign up and get working the reception is terrible. We live on the outer suburbs of Melbourne and it will often not have 4G reception - which defeats the purpose of it and hinders our ability to send messages to and from the phone. If you live in a capital city’s inner suburbs you’d probably have no issue but outside that might be best to try another carrier. I believe betterroaming uses Vodafone. Not sure how apple can recommend only this carrier? I notice they bury in their sign up / website that they use the less reliable Vodafone network.
19 juli 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Paul,
Thank you for taking the time to share your feedback.
We're sorry to hear about the issue you're experiencing with your daughter's Apple Watch. We understand that the watch is being used without an iPhone and that mobile coverage in the outer suburbs of Melbourne can be limited, particularly with 4G reception.
We’d like to look into this further and see if we can assist with any troubleshooting that might help improve the experience.
To get started, we kindly ask you to submit a support request through our Help Center at the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
We're here to help and remain at your disposal for any further assistance you may need.
Kindest regards,
BetterRoaming Support Team
Preventing cancellation to trap a customer
My daughter’s 2023 Watch plan with Truphone has been changed to a plan with this company. I’ve tried to cancel the annual plan before it’s automatically renewed. They’ve supplied a form to do this that doesn’t work, won’t reply to messages and are trying to make exiting an unwanted contract as difficult as possible. This company is not reliable or trustworthy.
8 juli 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear MB,
Thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you've encountered while trying to cancel your Apple Watch plan. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
To assist you, we've sent you an additional request information through Trustpilot. We will require your name and email address to start the process, and we'll also open a support request on your behalf so you get notified over email with our updates.
We will also thoroughly investigate the matter and find ways to prevent it from happening in the future.
Thank you for your patience.
Kind Regards,
BetterRoaming Support Team
roczny abonament bez połączeń głosowych
Niestety ale, po zakupie już drugiego rocznego abonamentu (esim) do apple watcha dziecka przestały działać rozmowy przychodzące i wychodzące (po 4 miesiącach od odnowienia abonamentu). Support twierdzi że moja lokalizacja nie obsługuje rozmów 3G więc nie będzie rozmów w ogóle. Sugerują używać rozmów po WiFi, które są przecież niezależne od abonamentu. Jest to jawne oszustwo. Prowadzę rozmowę z supportem w sprawie zwrotu za abonament. Niestety osoby odpowiedzialne za support nie ułatwiają tego doświadczenia.
Jeśli nie dostanę zwrotu chociaż połowicznego, sprawa zostanie zgłoszona do UOKIKu i na policję za oszystwo.
Przez poprzedni rok usługa działała super a teraz się całkowicie zepsuła. Szkoda. Nie polecam
____________________
Unfortunately, after purchasing a second annual subscription (eSIM) for my child’s Apple Watch, incoming and outgoing calls stopped working (four months after renewing the subscription). Support claims that my location does not support 3G calls, so there will be no calls at all. They suggest using WiFi calls, which are completely independent of the subscription. This is outright fraud.
I am currently in discussions with support regarding a refund for the subscription. Unfortunately, the people responsible for support are making this experience very difficult.
If I don’t receive at least a partial refund, the matter will be reported to the Office of Competition and Consumer Protection (UOKiK) and to the police for fraud.
During the previous year, the service worked perfectly, but now it’s completely broken. A shame. I do not recommend it.
4 juli 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Radek,
Thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you experienced with your child's Apple Watch not being able to make or receive calls. We understand how frustrating this must have been.
We did recently encounter an issue with voice call services in Poland, which may have been the cause of the problem. The good news is that this has now been resolved, and service has resumed as normal.
We hope everything is now working correctly with your Apple Watch. If you're still experiencing any issues, please respond to our request for further information sent via Trustpilot.
To assist you promptly, we kindly ask that you provide the reference number of your support request and the email address used to create it.
We're here to help and happy to support you with anything else you may need.
Kindest regards,
BetterRoaming Support Team
These individuals are a scam
These individuals are a scam. I subscribed for one year but never received a connection for calls or texts. Only the 7-day free trial worked. After that, there was zero connection. It was a total waste of time and money. I will be suing this company.
24 oktober 2024
Review zonder uitnodiging
Absolutely disgusting service!!
Absolutely disgusting service!!! You’re not a company you thrive of pretending to provide a service that does not work!!! And happily take people money!! Shit show, no contact number to call, never respond to emails.
F**ing JOKE!!!! Apple is just as bad for advising that it’s a great network!!!!
11 juni 2025
Review zonder uitnodiging
I bought a data plan from BetterRoaming…
I bought a data plan from BetterRoaming for my trip to Peru. Everything seemed fine until I got there, the data plan was supposed to activate automatically upon my arrival in Peru. However, once I landed, I received an email from them confirming the activation of this plan but I had no internet! I wrote to them and initially received a reply that I did not have any active data plan for Peru, then I received another email asking me for certain data that I did not have and to do certain settings that were already done anyway. In any case, during the entire period I did not benefit from the internet that I had paid for. I am attaching some of the correspondence with them as proof.
8 mei 2025
Review zonder uitnodiging
Avoid this company
Complete rip off and joke of an company
I've been charged for 2 offshore packages and received no esim, now onto my second day emailing back and forward.
Avoid just a con
17 mei 2025
Review zonder uitnodiging
Apple Watch nie erreichbar.
Haben für die Erreichbarkeit unseres Sohnes eine Apple Watch angeschafft und über den Betreiber ein Jahresabo angeschafft. Leider war die Erreichbarkeit unter 10% in der Dauer des Abos, sodass es unzumutbar ist, solch ein Produkt überhaupt noch am Markt anzubieten.
18 mei 2025
Review zonder uitnodiging
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