BetterRoaming Reviews 260

Basically the watch using Betterroaming just wotn take calls more than half the time. Getting customer service is a joke. 2 days in between emails. you get for safety for a child BUT you cant ring them on it even when connected to strong home wifi. Not good enough, but since they have no competitors they don't even need to lift their game

Bought for use in northern India, but unfortunately only had coverage in big cities. A fellow traveller had Saily and had coverage everywhere. Response time customer service good, but the tips didn't help as the problem was lack of signal. They did offer a refund, but that missed the point as esim is something you want to set up before arrival. Have since removed and will try one that has good reviews next time. I got this one via my bank, but have since seen the reviews and certainly wouldn't recommend for India.

Internet not working.
I got 2 GB of traffic to use in Italy but it simply does not work. I checked all my phone setting (Google pixel 8) and there is nothing blocking it. I see the eSIM as perfectly functional, connected to either 4G or 5G but internet doesn't work. Actually for whatever reason I see that a few dozen MB have been used. Waste of money and time. Stay away from this scam. Should be illegal.

Just purchased two better roaming plans for my twins Apple Watches today and so far it's working great! Was able to call and message when out of the house and the quality of the connection was great! Was originally told only Vodafone, O2 and EE provided the e sims which would work with the watches however so glad I found this.....so much cheaper than the others and so far so good......

Leider keinen Empfang beim Kind auf der Apple Watch. Kind war ständig unerreichbar. Sehr ärgerlich

I bought 2 plans for my daughters Apple Watches SE GPS + Cellular, one watch worked fine, but the other one didn't send SMS. They recommended me to uninstall and reinstall the plan, I did so, and then I couldn't reinstall the plan anymore. I've been sending emails for almost 2 months, and they haven't solved the issue yet. I even contacted Apple which sent me a brand-new replacement watch.
The issue is still unsolved. This has been super frustrating.
It's a shame that BetterRoaming is the only Family Share provider for Australia.

The only solution for kids Apple Watch, but next to no reception in or around school most of the time. Now the eSIM has vanished off the watch, with 8 months remaining on the plan, and it can’t be readded in any way. Have tried transferring it to another device and back but it refuses to go onto any device. I have a support ticket 02418316 but it immediately sent an auto reply that it needs more info or will be closed in 2 days, without stating what info they even need and why what I provided wasn’t enough.

contrate un plan anual el 14 de marzo 2025 para el apple watch de mi hijo y me cobraron los 39 euros correspondiente al plan anual; el dia 21 de marzo ( despues de los 7 dias de prueba gratuitos ) me vuelven a cobrar otros 39 euros en mi tarjeta, ante mi sorpresa... se suponia que el plan anual para españa son 39 euros anuales , no 78 euros... espero que me devuelvan el dinero que se me cobro de mas..
24/03/25 actualizacion!! Despues de mi mensaje a la compañia ellos me han respondido y no me han cobrado los 39€ de mas que me habian cargado en la tarjeta. El servicio sigue yendo bien en el apple watch!!! No tengo ningun problema

Terrible service. Have been waiting almost for a month just to activate the service on my kids watch. Defeats the purpose of buying a watch for kid safety.

The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do answer their support case emails. At first they provide generic answers, but eventually they escalate to a technician of required. Hint for anyone struggling to setup mobile/cellular as the option is greyed out - switch off mobile/cellular on your own phone first.

Terrible customer service. My card expired and my son's Apple Watch was just cut off with no warning - it took ages and a lot of chasing emails to reactivate it.

Easy to use Application

I had a watch plan with Truphone and was not notified that my service was being switched over to Betta Roaming. Since then, I’ve been unable to access my Truphone account to sort out payment issues, and they have been no help in getting me access. They’ve informed me that the number has now been terminated, and despite my attempts to resolve this, they’ve been unresponsive. They don’t answer calls, and their email responses are incredibly slow. When they do reply, it’s just the same generic message with no real assistance. The service has been absolutely terrible, and I am extremely disappointed with their lack of support. I would strongly advise against wasting your time with them.

Terrible service! I have emailed you now 3 times over the last 3 weeks about the fact I’ve paid the $99 for a service that doesn’t work & I cannot use however still no response. Not good enough better roaming I should not have to keep following this up… not happy!

Signed up for service for my son on February 6th, 2025. When we received the activation message, the number provisioned for my son's cellular plan is for Atlanta, GA instead of my town which is near Philadelphia, PA. I've submitted 3 ticket requests to their support portal (2 immediately when I received the activation email and 1 today) and I haven't received a confirmation email about the support requests or a response to my inquiry. If I don't hear back today, I'm submitting a cancellation request.

UPDATE: After sending additional support requests via their online form, I heard back from them today. They told me that the phone #s are generated automatically by the system and they can't offer customized number (I never asked for a customized number). I replied saying that I was concerned the system thought we were based in Atlanta and asked if they could reset the phone number and have the system generate one for our area. We'll see what they say.

UPDATE #2: I cancelled my original plan and signed up for a new one hoping that the number would be based on my location. Unfortunately, numbers are randomly generated and not based on subscriber location. That's lame.

Anyway, tried to provision the plan on my son's watch and although it's installed, there's no cellular
connection. Currently waiting on support to reply in regards to this.

After 7 weeks of back and forth. I'm done!.
Case #02380567.
Synopsis: When purchasing a subscription for an Apple watch roaming plan, the payment was processed, but an 'activation error appeared on screen', later confirmed by 'technical support team' as a system error.
Key Issues:
1) It takes three days for email address "support'at'betterroaming.com" to respond.
2) each time Support team responds, its a different person, and the problem needs to be re-described.
3) promises made to fix their technical issues are not fulfilled.
4) promises to reply to 'follow up and respond' are not fulfilled.
5) Australian complaints department (+61861863635) conveniently redirect calls to voicemail. messages are never responded to.
6) A refund was issued, after which, the instructions given to me to 'try again', failed. "You already have an active plan in this device's EID. Or we are activating a plan for this device's EID, at the moment it's not possible to activate another."
7) No further responses to emails were received and requests to call my mobile were ignored.

Update 18Feb25. A disingenuous response from BetterRoaming. An email and voicemail received (from UK number) in response to my trust pilot review confirming their failure, and another empty promise made to fix the issue… two weeks later and no response or rectification.

Entered a family plan, paid $99 and two days later it was terminated with no explanation. My child was unable to use his iwatch to contact us at a time when we were expecting/relying on it. Contacted better roaming by email to request plan is reinstalled. Received a response 5 days later and was advised to enter a new plan and pay a further $99. Very reluctant to use this service due to lack of customer service and likelihood it will happen again.

Support ticket in for over a week and no support, what good is a service if I cant get help when I need it.
New watch and I've transferred new number in my account as required and service is still not across over a week later.

Does your help desk actually ever answer the phone? I have left massages for a call back multiple times, and nobody ever calls me. I have similar connection issues as to those expressed here and it is extremely frustrating. I have been on your webpage, have followed all the instructions, however, it just does not connect. Is it you, Vodafone or Apple? Something is not working.

Hello, I need to cancel my plan with you, as I no longer need it. I've already deleted the Esim. I contacted you through the support page yesterday, and I've had no reply from you. You've taken money from my bank account £41.00 today which I don't understand as I've deleted the Esim, and I want to cancel my plan with you. Can you contact me please, thank you. Can I have my money back.