Fantastic! Super fast delivery - ordered online (UK) and received the product (from Italy) less than 48 hours later. Well-packaged Great price - with sale and first order ‘welcome dis... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ho avuto un’esperienza davvero molto positiva con il servizio clienti di Biffi Boutique. La ragazza che se ne occupa è stata estremamente gentile, professionale e soprattutto subito disponibile ad ai... Toon meer
Bedrijf heeft geantwoord
Ho dovuto restituire un capo poiche' la taglia non era quella giusta per me. Ho ricevuto un' assistenza davvero eccezionale: comunicazioni immediate, e massima disponibilità. Inizialmente ero un po'... Toon meer
Bedrijf heeft geantwoord
I ordered an expensive coat and all was good until it got held in customs coming into the UK. Absolutely no help from customer services by web chat or email. I must have been mailed them over 20 tim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Biffi Boutiques was founded in the second half of the ‘60s by the two sisters Rosy and Adele Biffi, who established the first two clothing boutiques in Milan. Thanks to their talent and their eye for fashion, the two sisters contributed significantly in consolidating the international prestige of the name Biffi, as well as reinforcing the success and evolution of the company through the constant contribution of other family members and external expert collaborators. Today, the Biffi Group consists of five stores (Biffi Boutiques, Banner, and Biffi B-Contemporary in Milan, and Biffi Boutiques in Bergamo) and the e-commerce channel Biffi.com. From the inception till today, the Biffi family believed in and brought into the boutiques various names of young creatives and designers, names that represent the style of luxury contemporary fashion today.
Contactgegevens
Milano, Italië
- biffi.com
4,2
Goed
98 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They cancelled my orders they are…
They cancelled my orders they are weird!!!
They should fix their website!!!!!
18 mei 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear A&A,
we apologize for the inconvenience you have encountered. We hope the issue was correctly fixed by our team in the best possible way.
Thank you for your kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
Quick delivery and great quality…
Quick delivery and great quality product I can recommend Biffi 100%!
29 april 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Katarzyna,
thank you for your purchase with BIFFI Boutiques, it is a pleasure for us to have you as one of our special clients.
We are very happy to know about your experience with us!
We hope to see you soon!
Thank you for the kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
Poor customer service
Order #7000003977
Ordered a fendi bag with express delivery (2 days). Didn’t show up after 4 days, so emailed and enquired. They cancelled the order and issued a refund with no explanation.
28 april 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Leah,
we apologize for the inconvenience you have encountered. We hope the issue was correctly fixed by our team in the best possible way.
Thank you for your kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
Consiglio
Acquisto spesso sul loro e commerce
Mi trovo benissimo
Packaging curato, assistenza clienti disponibile
Spedizione tracciata. Prodotti conformi
Grazie
25 april 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Gentile Alessia,
grazie per il suo acquisto con BIFFI Boutiques, è un piacere per noi averla tra i nostri clienti speciali.
Siamo davvero felici di sapere della sua esperienza d'acquisto con noi!
Speriamo di rivederla presto!
Grazie per la cortese attenzione.
Rimaniamo a sua completa disposizione.
BIFFI Boutiques Customer Care
Ayant renvoyant les articles car la…
Ayant renvoyé les articles car la taille ne convenait pas, j'attends maintenant depuis 2 mois le remboursement, aucune réponse du SAV, bref site à fuir totalement...
Ce n'est pourtant pas compliqué de rembourser dans les délais prévus
5 april 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Emilie,
we apologize for the inconvenience you have encountered and for the delay for the refund. We hope the issue was correctly fixed by our team in the best possible way.
Thank you for your kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
BIG MISTAKE ordering from them
BIG MISTAKE ordering from them, won't be doing it again
1 maart 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Customer, thank you for your feedback. Please contact our Customer Care via chat or via mail at support@biffi.com. We are sure we will find a solution in line with your needs
Ho acquistato una scarpa numero 38 e mi…
Ho acquistato una scarpa numero 38 e mi è arrivato un 37, ho fatto il reso e ordinato un'altra volta la stessa scarpa, e mi è stata spedita per la seconda volta una scarpa numero 37 invece che 38. ora dovrei fare un secondo reso ed un terzo ordine per avere (se è vero) la scarpa giusta, ordinata due settimane fa. nel mentre i soldi pagati per i primi arriveranno, se tutto va bene, tra 14 giorni. IO NON HO PAROLE
28 februari 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Gentile cliente, siamo molto dispiaciuti dell'accaduto. La invitiamo a mettersi in contatto con il nostro Customer Care via chat o tramite la mail support@biffi.com per una sicura risoluzione del disguido. La ringraziamo della pazienza e le auguriamo una buona giornata
I ordered from BIFFI GIVENCHY GIV1…
I ordered from BIFFI GIVENCHY GIV1 PATENT RUNNER SNEAKER unique. I am very happy. I ordered them on 10.02, they arrived on 14.02. Thank you. Minko
14 februari 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Minko,
thank you for your purchase with BIFFI Boutiques, it is a pleasure for us to have you as one of our special clients.
We are very happy to know about your experience with us!
We hope to see you soon!
Thank you for the kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
I am really impressed with the Biffi
I am really impressed with the Biffi! First, my designer shoes were really competitively priced and second, which I find more important these days, the arrived in record speed from Italy (2days) beautifully packed and protected!!! Can highly recommend and will definitely shop again.
Thank you Biffi!
27 januari 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Lana,
thank you for your purchase with BIFFI Boutiques, it is a pleasure for us to have you as one of our special clients.
We are very happy to know about your experience with us!
We hope to see you soon!
Thank you for the kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
Sito sconsigliato
Ho acquistato un cappello della Ralph Lauren, pagato oltre 80 euro. Una volta arrivato non corrispondeva alle foto e a dirla tutta sembrava proprio tarocco.
14 januari 2022
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Buonasera Alessandro, siamo molto dispiaciuti per questo malinteso probabilmente dovuto ad un nostro errore nella spedizione del prodotto. La invitiamo a contattare il nostro Customer Care e siamo sicuri di riuscire a trovare la miglior soluzione alle sue esigenze. La ringraziamo della pazienza e della fiducia accordata. A presto
Tutto ok
Ci sono stati un po’ di disguidi con il reso perchè avevo sbagliato numero ma l’articolo è stato spedito subito ed era ok. Infatti ho comprato un altro numero sempre da loro.
13 december 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Buongiorno Guglielmo, ti ringraziamo per il tuo commento. Il reso per gli acquisti effettuati dopo il 24/11 è esteso al 31 gennaio 2022. Trovi già l'etichetta di reso all'interno del pacco del tuo ordine e/o puoi contattare il nostro Customer Care per qualsiasi informazione a support@biffi.com oppure tramite chat dalle 9 alle 18. Siamo sicure di riuscire a soddisfare ogni tua esigenza. Buona giornata!
Great customer service and speedy…
Great customer service and speedy delivery to GB!!!! Highly recommend this shop!
6 december 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Carry,
thank you for your purchase with BIFFI Boutiques, it is a pleasure for us to have you as one of our special clients.
We are very happy to know about your experience with us!
We hope to see you soon!
Thank you for the kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
I ordered an expensive coat and all was…
I ordered an expensive coat and all was good until it got held in customs coming into the UK. Absolutely no help from customer services by web chat or email. I must have been mailed them over 20 times asking them to sort it out and got no help what so ever. In the end I tracked it down in customs and sorted it out myself after three weeks of total frustration.
No apology, no discount for late delivery, nothing…
Don’t bother shopping here find somewhere else.
26 november 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Sean, we are really sorry for this bad experience. Please contact our customer care at support@biffi.com and we are sure to find a solution that suits your needs.
We apologize again for what happened hoping to have you again as our customer.
Thank you for your patience.
Ho acquistato un paio di scarpe Hogan…
Ho acquistato un paio di scarpe Hogan da uomo..
Arrivate difettate ...la destra con un buco su un lato ...la sinistra con molti evidenti graffi....faccio il reso ...pacco arrivato nella loro sede ...ma rimborso nulla ...mi rispondono che ci vogliono 14 gg ...il perché non si capisce ...si tengono i soldi ingiustificatamente ...dopo aver cercato di vendermi un prodotto difettato in modo evidente e palese....apro contestazione paypal...deluso da un comportamento non da venditore serio...diffidate
23 november 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Salve Demetrio, siamo molto dispiaciute che non sia rimasto soddisfatto del servizio e ci scusiamo nuovamente del disservizio, generato probabilmente dal periodo molto intenso. Prendiamo le sue critiche con grande attenzione e la preghiamo di contattarci per ulteriori dettagli relativi al suo reso. Confidando possa riporre in noi nuovamente fiducia, le auguriamo una buona giornata.
All good!
Brilliant, great price and authentic product. Won’t get Stone island clothes for this cheap anywhere, definitely recommend.
1 november 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Raj,
thank you for your purchase with BIFFI Boutiques, it is a pleasure for us to have you as one of our special clients.
We are very happy to know about your experience with us!
We hope to see you soon!
Thank you for the kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
pick up from ups center
great site but the way addresses get processed by their system are not compatible with American delivery companies. choose the pick up option, don't get it delivered to ur address.
28 oktober 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Nat,
thank you for your purchase with BIFFI Boutiques, it is a pleasure for us to have you as one of our special clients.
We are very happy to know about your experience with us!
We kindly remind you that our costumer care support is always available from Monday to Friday.
We hope to see you soon!
Thank you for the kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
Esperienza pessima
Sul sito c’è scritto tempi di spedizione 2/3 giorni, non vengono rispettati. Esperienza pessima
8 oktober 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Salve Luca, la ringraziamo della recensione e siamo molto dispiaciuti della sua esperienza. Ci scusiamo per l'inconveniente e le chiediamo di mettersi in contatto con il nostro Servizio Clienti per aiutarci a comprendere meglio la problematica e poterle fornire sempre un miglior servizio. Le auguriamo una buona giornata. biffi.com Customer Care
Super fast, amazing quality, new favourite online store
Wow! Wow! Wow! Firstly 15% off as a new customer for a lambs wool Stone Island jumper, it is stunning on my hubby! The fastest delivery I have ever known from outside the UK, it only took 2 days from the store in Italy. Very impressed with the quality of the goods and speed of the delivery. Amazing all round. With 3 lads in my house, who like their brands I will definitely be back.
Many thanks Biffi
23 september 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Diana,
thank you for your purchase with BIFFI Boutiques, it is a pleasure for us to have you as one of our special clients.
We are very happy to know about your experience with us!
We hope to see you soon!
Thank you for the kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
Ordered from the website and nothing…
Ordered from the website and nothing been shipped been over a week since my purchase paid for UPS 3-5 working days and no customer phone call support.
5 september 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Suleman Ali,
our Customer Care will contact you today for updates on your order.
For further information you can contact us at: support@biffi.com or live chat on biffi.com.
We will certainly find the solution that best suits your needs.
Thank you for your patience,
biffi.com Customer Care
Don’t hesitate - fantastic customer service
Thank you to other Trust Pilot users for reassuring me about this site. I ordered only yesterday and my goods are on their way. I want to let people know how great my experience has been in 24 hours. I ordered a handbag and got 15% off and free shipping which made it much cheaper than Selfridges. Due to my own fault I had to contact Biffi as I had typed my email address wrong. I emailed and they replied within a few hours saying that they couldn’t change it but attached all the details of the tracking so I knew that my bag was on its way. I then panicked as I thought I would have to pay customs duty as it was coming from Italy. Checked and Giorgia in customer service replied straight away confirming that Biffi are a DDP so cover all costs. This is great as usually VAT is payable at 20% if over £135 in the UK. I will update this review if there is any issue with my delivery but I have to say that the service so far has been superb and I would highly recommend Biffi for anything designer (especially if out of stock in the UK). Exceptional customer service and very polite.
27 augustus 2021
Review zonder uitnodiging
Antwoord van Biffi Boutiques
Dear Michelle,
thank you for your purchase with BIFFI Boutiques, it is a pleasure for us to have you as one of our special clients.
We are very happy to know about your experience with us!
We hope to see you soon!
Thank you for the kind attention.
We always remain at your disposal for further information and requests.
BIFFI Boutique Customer Care Team
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