this is my second time renting a COOL CABIN - the staff are extremely nice but the cabins cleanliness is NOT VERY GOOD. My suggestion is to establish a check list for items in each cabin/house to be c... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The cabin was clean and spacious. I think it would be better if you had the WiFi codes posted next to the TV, and some instructions about how to get just normal viewing and about how to access the p... Toon meer
The cabin was great. Very warm and inviting. The beds were very comfortable. The only issue we had was that the housekeeping could have dusted a little better. There were spiderwebs still on the light... Toon meer
My stay with Big Bear Cool Cabins was genuinely lovely. From the moment I arrived, the cabin felt warm, comfortable, and cared for — the kind of place where you can exhale and settle in. Booking w... Toon meer
Bedrijfsgegevens
Over Big Bear Cool Cabins
Geschreven door het bedrijf
Explore Vacation Rentals at Big Bear Cool Cabins —
Your Trusted Big Bear Lake Experience! Located in the heart of Big Bear Lake,
Big Bear Cool Cabins invites you to experience the best of
Southern California’s natural beauty year-round.
Lakefront Cabins at Big Bear Cool Cabins
Pet Friendly Cabins at Big Bear Cool Cabins
Hot Tub Cabins at Big Bear Cool Cabins
Discover the charm of cozy cabins, the thrill of the great outdoors, and the serenity of mountain living. Escape to Big Bear—where unforgettable memories await in every season. Choose from our diverse selection of cabin rentals—lakefront, near the slopes, or hiking trails—to find your perfect home away from home. Our pet friendly vacation cabin rentals ensure that even your furry family members can join in on the fun. We eagerly anticipate your visit and look forward to hosting you at Big Bear Cool Cabins!
Contactgegevens
586 Bonanza Trl, 92315, Big Bear Lake, Verenigde Staten
- 9098667374
- info@bigbearcoolcabins.com
- bigbearcoolcabins.com
4,5
Uitstekend
9K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Attentive and ready to assist with our…
Attentive and ready to assist with our need’s. The quick response was great.
22 juni 2026
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for your kind review! We’re so glad to hear our team was attentive and able to assist quickly when needed. We truly appreciate your feedback and hope to host you again soon!
Your staff was helpful and Bear Cave was a great escape.
Your staff was helpful when I could not figure out where the hot top lock key was. I enjoyed trying the Moonridge area and the Bear Cave Cabin. The cabin had everything I needed and was a relaxing escape
17 juni 2026
Antwoord van Big Bear Cool Cabins
Hi Donald!
Thank you for your kind review! We’re so glad to hear our staff was helpful and that you enjoyed staying at Bear Cave Cabin in the Moonridge area. It’s wonderful that the cabin had everything you needed and provided a relaxing escape. We hope to host you again soon!
Me encantó muy bonito muy seguro me…
Me encantó muy bonito muy seguro me gustó porque está cerrado para mis mascotas muy tranquilo muy bonito para relajar grasias me gustó y le doy 5 estrellas
18 juni 2026
Antwoord van Big Bear Cool Cabins
Hi Evelin!
Muchas gracias por su maravillosa reseña y por las 5 estrellas! Nos alegra mucho saber que disfrutó de su estancia, que se sintió seguro y que sus mascotas pudieron disfrutar del patio cercado. Nos encanta saber que encontró el lugar tranquilo y perfecto para relajarse. ¡Esperamos darle la bienvenida nuevamente muy pronto!
Can’t wait to come back!
Starting with the booking process to when we checked out, this was the easiest and best mini vacation we have taken! Everything was as pictured and everyone was great! Definitely worth it and we will be coming back.
21 juni 2026
Antwoord van Big Bear Cool Cabins
Hi Wendy!
Thank you so much for your wonderful review! We’re thrilled to hear that from booking to check-out, your mini vacation was easy, enjoyable, and lived up to your expectations. We're so glad everything was as pictured and that our team helped make your stay a great one. We truly appreciate your kind words and look forward to welcoming you back soon!
Big Bear Cool Cabins Company was overall great
Big Bear Cool Cabins Company was overall great with quick response and support.
12 juni 2026
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for your kind review! We’re so glad to hear you had a great experience with Big Bear Cool Cabins and appreciated our quick response and support. We truly appreciate your feedback and hope to host you again soon!
Cool Cabins review
Cool cabins is a great company they were attentive and had great customer service. We had an issue at our cabin and cool cabins made it easy for us to relocate, giving us one of their best cabins and another night as compensation that honestly talks about a company who cares about their customers not only on revenue I would recommend anyone who's trying to have a peaceful stay at big Bear Lake. This is where you book
7 juni 2026
Antwoord van Big Bear Cool Cabins
Hi Carlos!
Thank you so much for your incredibly kind review! We’re thrilled to hear our team was attentive and able to help turn a difficult situation into a positive experience. Providing great customer service and making sure our guests feel cared for is always our top priority.
We’re so glad you enjoyed the replacement cabin and appreciate your kind words and recommendation. Thank you for choosing Big Bear Cool Cabins—we look forward to welcoming you back for another peaceful stay!
The hideaway was beautiful
The hideaway was beautiful. I didn’t want to leave. I wish I could have stayed longer. My birthday was great.
9 juni 2026
Antwoord van Big Bear Cool Cabins
Hi Talisha!
Thank you for your wonderful review! We’re so glad you enjoyed The Hideaway and that it helped make your birthday special. It means a lot to hear you loved it so much you didn’t want to leave! We hope to welcome you back for a longer stay next time.
Fairytale Cabin
The cabin was cute, clean, perfectly stocked with toiletries and essentials. Great Parking for 2 vehicles. The Fire Pit , Jacuzzi and BBQ were easy to use. Beds were comfortable. We enjoyed the huge back yard with lots lighting and seating options. But our favorite was the fairytale fire place, so adorable. The birds that came to visit were beautiful. Very comfortable relaxing envienvironment the pictures do not do it justice. My only suggestion would be maybe a foot mat or slip free mat in the bathtub it was a bit slippery. The location to town and the lake was a convenient close drive . Definitely a home worth coming back to stay again.
1 juni 2026
Antwoord van Big Bear Cool Cabins
Hi Tina!
Thank you for your wonderful and detailed review! We're delighted to hear that you enjoyed so many aspects of your stay, from the comfortable beds and well-stocked amenities to the fire pit, jacuzzi, BBQ, and spacious backyard. It’s especially heartwarming to know that the fairytale fireplace was your favorite feature and that you enjoyed the beautiful birds and relaxing atmosphere. We love hearing that the cabin exceeded your expectations and that the photos didn't fully capture its charm!
We also appreciate your suggestion regarding a non-slip bath mat and will certainly take it into consideration as we continue to improve the guest experience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future!
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for your kind words! We're delighted to hear that you found our team friendly and helpful during your first stay. Making our guests feel welcome and ensuring they have a great experience is always our goal. We appreciate your feedback and look forward to welcoming you back for another stay in the future!
The Best Birthday I have ever had up in…
The Best Birthday I have ever had up in the mountains. The Second stay with you guys and wont be the last. Your Staff Rocks. Going to rent the same cabin next time. Thank you for making things easy for me and my family wont forget it.
1 juni 2026
Antwoord van Big Bear Cool Cabins
Hi Glenna!
Thank you so much for your incredibly kind review! We’re honored to have been part of such a special birthday and thrilled to hear it was your best one yet in the mountains. It means so much that this was your second stay with us, and we’re excited to welcome you back to the same cabin again!
Our team truly appreciates your kind words, and we’re so glad we could help make things easy for you and your family. We look forward to creating more great memories with you soon!
Wonderful place to make family memories…
Wonderful place to make family memories . Very satisfying place , close to everything and place.
26 mei 2026
Antwoord van Big Bear Cool Cabins
Hi Carmen!
Thank you for your kind review! We’re so glad you enjoyed the cabin and hope to host you again soon!
Great time at Big Bear Lake…
We had a great time at Big Bear Lake! The cabin was perfect, comfortable and relaxing! Cool cabins were excellent in communicating with us. We would come back to enjoy again!
26 mei 2026
Antwoord van Big Bear Cool Cabins
Hi G!
Thank you for your kind review! We’re so glad you enjoyed the cabin and hope to host you again soon!
Antwoord van Big Bear Cool Cabins
Hi Terry!
Thank you for your kind review! We hope to host you again soon!
this is my second time renting a COOL…
this is my second time renting a COOL CABIN - the staff are extremely nice but the cabins cleanliness is NOT VERY GOOD. My suggestion is to establish a check list for items in each cabin/house to be checked. in this case we were without some essential items for cooking such as pots n pans, baking dishes, etc. THE VACUMN DID NOT WORK, THE OUTSIDE AREA WAS EXTREMELY DIRTY, THE COUCH CHAIRS INSIDE WERE STUCK IN ONE POSITION, NO FIREPLACE ASHES BUCKET, NOT ENOUGH SILVERWARE, THERE WERE MANY THINGS JUST BASIC ITEMS MISSING.
31 mei 2026
Antwoord van Big Bear Cool Cabins
Hi James!
Thank you for your feedback and for choosing Big Bear Cool Cabins again. We truly appreciate your kind words about our staff, though we’re very sorry to hear the cleanliness and cabin preparation did not meet expectations this time.
We appreciate you bringing these concerns to our attention regarding the missing kitchen essentials, non-working vacuum, outdoor cleanliness, furniture, and missing fireplace items. Your suggestion for a more detailed checklist is appreciated, and we’ll be sharing your feedback with our housekeeping and maintenance teams for review.
We sincerely apologize for the inconvenience and appreciate you taking the time to let us know how we can improve.
Antwoord van Big Bear Cool Cabins
Hi Lenore!
Thank you for your kind review! We’re so glad you enjoyed the cabin and hope to host you again soon!
Big Bear Cool Cabins were friendly and accommodating
Big Bear Cool Cabins made our cabin stay an awesome and seemless experience for me and my family. They were courteous, kind, and quick to offer discounts and services to make for a better stay. The cabin we stayed in was clean and we'll prepped and the communication via text was fantastic and quick responses. I left something behind in my cabin too, they called and made sure it got back to me. Great experience!
22 mei 2026
Antwoord van Big Bear Cool Cabins
Hi Adam!
Thank you so much for your wonderful review! We’re thrilled to hear we could help make your family’s stay seamless and enjoyable. It’s great to know you appreciated the communication, cleanliness, and support from our team throughout your visit.
We’re especially glad we could help return your forgotten item—our goal is always to go above and beyond for our guests. Thank you again for your kind words, and we hope to welcome you back soon!
The cabin was very peaceful and cozy !
The cabin was very peaceful and cozy !! I really enjoyed my stay i didn’t want to leave ! And i was able to bring my puppy great trip would definitely recommend
26 mei 2026
Antwoord van Big Bear Cool Cabins
Hello,
Thank you for your wonderful review! We’re so glad you enjoyed the peaceful and cozy cabin and had such a great stay. It’s great to hear your puppy got to join the fun too! We truly appreciate your recommendation and hope to welcome you back again soon!
Great place to stay
Great place to stay, very clean and enjoyed my time with my family here.
26 mei 2026
Antwoord van Big Bear Cool Cabins
Hi Roberto!
Thank you for your kind review! We’re so glad you enjoyed your stay, found the home very clean, and had a great time with your family. We hope to host you again soon!
We've got a fantastic stay at Peregrine Chalet
The cabin Peregrine Chalet is fantastic with Big Bear Lake decoration, cute kitchen, very warm and welcoming living room. Every item in the cabin was thought out.
We've got 3 cozy bedrooms and 2 full bathrooms. For us 2 families it was pretty good.
The outside patio is cute and spacious with warming up jacuzzi and long table where we had a dinner at evening.
The cabin has a pretty spacious backyard where our dog can run and enjoy the stay as well :)
Overall we are very happy with time spent there and planning come back taking same cabin.
24 mei 2026
Antwoord van Big Bear Cool Cabins
Hi Tatiana!
Thank you so much for your wonderful and detailed review! We’re thrilled to hear you had such a pleasant stay at Peregrine Chalet and enjoyed the cozy atmosphere, thoughtful décor, and well-equipped kitchen.
It’s great to know you enjoyed the covered patio, relaxing jacuzzi, and fenced backyard for your dog to enjoy as well. We truly appreciate your kind words and are so happy the cabin helped make your trip special. We look forward to welcoming you back in the future!
Absolutely incredible experience
Absolutely incredible experience with Big Bear Cool Cabins! From the moment we arrived, the customer service was next level. They were kind enough to accommodate an early check-in, which made our whole weekend start off stress-free and perfect.
When we noticed the BBQ at the cabin wasn’t working, they didn’t just “look into it” — they went above and beyond and brought out a brand new BBQ almost immediately. That level of care and responsiveness is honestly rare these days.
The cabin itself was amazing, the atmosphere was perfect, and the entire weekend turned into one of the best family getaways we’ve had in a long time. And for a last-minute booking, you honestly could not beat the price either. The value we got for the experience was unbelievable.
You can truly tell they care about their guests and want people to have a great experience from start to finish. Highly recommend Big Bear Cool Cabins to anyone looking for an easy, relaxing, and well-managed mountain getaway. We’ll absolutely be booking with them again!
23 mei 2026
Antwoord van Big Bear Cool Cabins
Hi Curtis!
Thank you so much for your wonderful review! We’re thrilled to hear you had such a great experience and that our team could help make your stay stress-free. We’re glad we could quickly resolve the BBQ issue and that the cabin helped create such a memorable family getaway.
We truly appreciate your recommendation and look forward to hosting you again soon!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.