A really good experience with this company. My Meaco dehumidifier was a lot cheaper than buying the same one from Amazon. Free next day delivery too. A smooth and easy transaction from start to fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Promptly received this time switch and thermostat. Easy to charge up and set. Test suggested this particular item is quite accurate on temperature. Too early to see if it controls our plinth heater -... Toon meer
Bedrijf heeft geantwoord
It was a replacement bulb for a HIB bathroom down light. We had to do a slight adjustment! The space at the top wasn’t quite big enough so my partner managed to increase the space. All is well and wor... Toon meer
Bedrijf heeft geantwoord
Next working day delivery and the parts arrived on time and complete. Very happy with the overall service, would recommend that others.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Big On Electricals
Geschreven door het bedrijf
We’re Big On Electricals. The One Stop Shop for Electricians, Trade & DIY enthusiasts
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for heating, cooling, ventilation, lighting products and accessories for your business or home, we have a great range and deals for you.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contactgegevens
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Verenigd Koninkrijk
- 0800 043 8975
- Sales@bigonelectricals.co.uk
- bigonelectricals.co.uk
4,5
Uitstekend
18K reviews
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Avoid
In my experience I highly recommend you avoid buying from this company. My order was damaged as such I was simply directed to the manufacture to resolve rather than them as the seller (in clear breach of the UK Consumer Rights Act) I am now having to spend my time either making a claim via my CC company or trying to resolve with the manufacture. I also recommend you read all the 1 star google reviews with similar experiences to my own, as I appear to not be alone!
1 juli 2026
Review zonder uitnodiging
Antwoord van Big On Electricals
Hi James,
We're sorry to read your review, as this certainly isn't the experience we want our customers to have. We've been unable to locate your order or any previous correspondence based on the information available, so we're unable to investigate the concerns you've raised.
If you could please get in touch with us with your order details, we'd be more than happy to look into this further and review what has happened. We appreciate you taking the time to leave your feedback and hope to have the opportunity to resolve this with you.
Kind Regards,
Jess
The five stars fall to Libbey who was…
The five stars fall to Libbey who was so helpful, friendly & professional is sorting my query.
27 juli 2026
Antwoord van Big On Electricals
Hi John,
Thank you for your wonderful feedback. We're delighted Libbey was able to help resolve your query, and we'll be sure to pass your kind words on to her. She'll be thrilled to know her friendly and professional service made such a positive impression ✨
Kind Regards,
Jess
Antwoord van Big On Electricals
Hi Graham,
We're delighted you found both our prices and delivery hard to beat! Thank you for taking the time to leave your feedback it really is appreciated 🚀
Kind Regards,
Jess
False promises!
Good prices but don’t count on them sending the order for next day delivery if you place the order before 6pm. My items were in stock, they just “forgot” to send mine and nearly cost me a job. Please don’t advertise a service if you can’t provide it.
23 juli 2026
Antwoord van Big On Electricals
Hi Andy,
We're sorry to read your review and understand how frustrating this must have been, especially as you were relying on the order for a job. After reviewing your order, we can see there was an unforeseen delay in processing, despite the item being in stock. Our team apologised at the time, and we've since raised this with our warehouse to help prevent it happening again.
While the vast majority of our next-day orders are dispatched as expected, our next-day delivery service is an aim rather than a guarantee. We appreciate your feedback and are sorry we let you down on this occasion.
Kind Regards,
Jess
All went to plan after ordering which…
All went to plan after ordering which was also straight forward. Thank you.
26 juli 2026
Antwoord van Big On Electricals
Hi Tony,
Thank you for your kind feedback. It's always rewarding to hear when an order goes smoothly from start to finish 💡
Kind Regards,
Jess
Abysmal service
Abysmal service, a £20 light fitting arrived at my house smashed. After 4-5 emails back and forth the company said they couldn’t replace or refund me due to them not knowing whether myself or the courier had done it. Do not buy from this company.
22 juli 2026
Antwoord van Big On Electricals
Hi George,
We're sorry to hear your light fitting arrived damaged. Having reviewed your order, we can see it was delivered on 10th June and the damage wasn't reported until 22nd June. As outlined in our delivery terms, we ask that any damage is reported within 24 hours so the courier can investigate while the relevant delivery information is still available.
Unfortunately, as the damage was reported outside of this timeframe, the courier was unable to accept the claim, which meant we were unable to offer a replacement or refund. We appreciate you taking the time to leave your feedback.
Kind Regards,
Jess
Next day delivery 👍
24 juli 2026
Antwoord van Big On Electricals
Hi Colin,
Thanks for your review! We're really pleased your order arrived the very next day. We appreciate you taking the time to share your feedback 🚚
Kind Regards,
Jess
Very unprofessional!
Very unprofessional!
Communication without presentation of the :
-address
-position
-Name,Surname
23 september 2025
Antwoord van Big On Electricals
Hi Andrey,
We're sorry to read your review. We always aim to provide a professional and helpful service, so we're disappointed to hear this was your impression. We were able to locate an order from around a year ago, but we can't see that you've contacted our customer service team regarding the concerns you've mentioned. We'd genuinely appreciate the opportunity to understand what happened, so please get in touch with us with a few more details, and we'll be happy to investigate this further.
Kind Regards,
Jess
Good interaction and parts delivered
Good interaction and parts delivered, however meant to be next day and they took 2 days. This may have been Royal Mails problem. I don't use suppliers that use Royal Mail as in my experience they are the worst of all carriers
21 juli 2026
Antwoord van Big On Electricals
Hi,
Thank you for your review. We're pleased to hear you were happy with the service and that your parts arrived safely. We're sorry the delivery took a little longer than expected. While it does sound like the delay may have occurred with Royal Mail, we understand how frustrating that can be when you're expecting next-day delivery. We appreciate you taking the time to share your feedback 👍
Kind Regards,
Jess
The Company Went The Extra Mile..
The fan I bought was a really good price. It was delivered free Next working day. When I was completing the purchase I allowed my iPad to auto fill as I started to type my email address and i didn’t notice that it hadn’t overwritten what I had typed. I only realised when i didn’t receive a confirmation email. I emailed the company and they not only amended my email for me straight away but also emailed me to let me know they had sorted it for me and that I wasn’t to worry and my order had gone through.I think they went the extra mile. The jtem arrived as expected, I was kept informed along the way and the fan was lovely quality. I like the good customer relationship in a company and I will certainly return if and when I need anything electrical.
23 juli 2026
Antwoord van Big On Electricals
Hi Lesley,
Thank you for such a thoughtful review. We're so pleased everything went smoothly with your order, and we're especially glad we were able to quickly resolve the email address issue and give you peace of mind that your order had gone through. It's lovely to hear you were kept informed throughout, your fan arrived as expected, and that you're happy with its quality. Your comments about our customer service really mean a lot to the team, so thank you for taking the time to share your experience ✨
Kind Regards,
Jess
Super fast delivery and as ordered
Super fast delivery and as ordered.
Will certainly use again.
19 juli 2026
Antwoord van Big On Electricals
Hi Dave,
Thank you for your review! We're pleased everything arrived quickly and was exactly as expected. It's great to know you had such a positive experience shopping with us 🚀
Kind Regards,
Jess
Good price and very fast delivery
22 juli 2026
Antwoord van Big On Electricals
Hi Ricardo,
Thanks for taking the time to leave a review. It's always nice to hear when customers are happy with both our prices and delivery service ⭐
Kind Regards,
Jess
Antwoord van Big On Electricals
Hi Colin,
Thank you for your kind review! We're really pleased to hear you found our team polite, knowledgeable and helpful. Your feedback means a lot, and we hope we can help you again in the future ⭐
Kind Regards,
Jess
Great price for the LED security light…
Great price for the LED security light i bought. Fast delivery Great communication Will definitely recommend and be using again.
19 juli 2026
Antwoord van Big On Electricals
Hi Shaun,
Thank you for your fantastic review! We're so pleased to hear you were happy with the price of your LED security light, as well as our communication and fast delivery. It means a lot to know you'd recommend us, and we look forward to serving you again in the future 💡
Kind Regards,
Jess
Very fast delivery
Very fast delivery, good company to deal with.
Great product, good price
22 juli 2026
Antwoord van Big On Electricals
Hi Michael,
Thank you for your lovely review! We're really pleased to hear you were happy with the fast delivery, great price and your overall experience with us. We truly appreciate your recommendation and hope to see you again soon 🚚
Kind Regards,
Jess
Antwoord van Big On Electricals
Hi John,
We're so pleased everything came together just as it should. From placing your order to receiving it, it's great to know you were happy with the service and the quality of your items 😊
Kind Regards,
Jess
Great company to use no problems at all
22 juli 2026
Antwoord van Big On Electricals
Hi James,
Knowing you had no problems at all is exactly what we like to hear. Thank you for your lovely feedback and for choosing to shop with us 🌟
Kind Regards,
Jess
Antwoord van Big On Electricals
Hi,
Exactly the kind of experience we aim to provide! We're delighted your order arrived so quickly and that you're happy with the product. Enjoy your purchase! 🚀
Kind Regards,
Jess
Arrived on time and all good.
20 juli 2026
Antwoord van Big On Electricals
Hi Colin,
That's exactly what we like to hear! We're delighted your order arrived on time and everything was just as expected. We hope to welcome you back again in the future 🚚
Kind Regards,
Jess
Great around experience!
Great lights, great quality and delivered promptly without fuss.
What's not to love?
Thoroughly recommend.
20 juli 2026
Antwoord van Big On Electricals
HI Paul,
What a lovely review to receive! It's fantastic to know you're pleased with the quality of the lights and that everything arrived promptly and hassle-free. Your recommendation means a great deal to the team thank you! 💡
Kind Regards,
Jess
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