Bloomex Reviews 

I would give zero stars if I could. I ordered flowers for a friend’s birthday, but on Sunday morning, the scheduled delivery date, I was told they would not arrive until Tuesday. They then called my friend directly to tell her about the delay, ruining the surprise.

It is now Tuesday, and the delivery has been postponed again until Wednesday. I have called and emailed customer service but received no meaningful assistance, and there is apparently no manager available to speak with.

This company missed the birthday, ruined the surprise, and failed to deliver on the revised date. I will never use this service again.

My birthday basket arrived 3 days after my birthday. They texted me a $20 off coupon which I deleted after I couldn’t find someone who wanted it.

My advice, make your own basket selecting preferred gourmet items and ship it early to your loved one.

I don't know what's going on - Bloomex used to be a reliable flower delivery service, but I have now had two deliveries not reach their destination, and Bloomex has refused to refund me, claiming they were delivered. I am a corporate client who has used them frequently for years, but no longer. They have lost me as a customer. Not that they seem to care.

N'avait plus les roses en stock. Ils ont remplacé par d'autres.
Je paie un extra pour que la livraison soit faites dans l'avant midi...
Arriver en apres midi...

I ordered a plant arrangement from Florist.ca aka bloomex, I ordered plants because my mom is allergic to flowers. They sent me an email message at 6:30 am that they were substituting the plants for a cheap floral bouquet. I contacted them and advised it was not acceptable due to the medical issue. They said it was on delivery but the delivery driver called me to confirm he had not delivered the flower bouquet and would return them to the warehouse. 10 calls to their customer service call Center and they just said they’d give me a refund and hang up on me without providing the credit card refund confirmation number then would change the story to offer a store credit which I declined. Or I could wait a couple weeks until they had plants in stock. Then they lied and said they could order plants from a different warehouse but it could take a week or two to deliver them by Purolator ?! These people are insane and not worth wasting your time the only way you can get a refund is to dispute the charges directly with your credit card (bank).

Unreliable business model. Ordered days in advance for a funeral, was late day of and said it was in transit. Never showed and no refunds. If paying by Visa, launch complaint via Visa and they will refund. business model is poorly executed. Would not recommend. If paid already, recover via Visa.

I received a delivery yesterday - August 5 - for my birthday. The arrangement was deplorable. for $50 I would have expected the EXACT picture of what should have been sent, instead, I got dead daisies and carnations. A $10 grocery store arrangement is 10 times better than what I got AND they have yet to respond any inquires regarding the state of the flowers.

Would NEVER recommend them to anyone

Thank you to Alex for assisting me with my gift to my MIL. She was over the moon with the basket of treats. From ordering to delivery it was seamless and enjoyable. I have used Bloomex for several years now and have sent gifts from Nfld to Alberta and never had a problem.

I had called Bloomex two days in advance to put in an order for birthday flowers using an existing store credit. On the day of the scheduled delivery delivery, I called and learned that the order was cancelled and the credit wasn’t used. Of course, I was beside myself because this was a surprise birthday delivery for a family member who had just moved out on her own. Luckily, when I spoke to David Johnson at Customer Service about the mishandling of my order, he went above and beyond to correct the situation. He realized I was frustrated, and that the situation was not handled properly when I placed the original order. He was professional, respectful, caring and considerate, and provided me with the finest service while also upgrading my order.
In the future, when placing a Bloomex order over the phone, make sure you receive an email with the order confirmation number as well as a follow up email with the paid receipt. Check for those emails before you get off the phone with the person with whom you placed the order.

Ordered flowers from England for my sisters birthday.Bad idea .Did not turn up on the day and just cast the blame on the courier no refund.Do not use absolutely useless

Would give zero stars if it was an option. Purchased and paid for a floral arrangement. To call what was delivered a floral arrangement is a joke. It looks like someone grabbed some mums out of a drugstore check out line. Disgraceful and they won't refund it unless the person who received the flowers (they were a gift) drives to the nearest warehouse to return them. unreal. Do not ever use them.

Des fleurs envoyé par poste Canada !!
Dans quel état vous croyez qu’elles sont arriver ? Ce n’est pas inscris sur le site , car clairement personne n’utiliserait leur service , les fleurs sont déshydraté et sec mais le pot est intacte 😃 .

First time, they didn't deliver the arrangement I ordered and missed delivery date on Friday(when they could have left the flowers at the door). When I called and told them to re-deliver with a new fresh arrangement(on the following Monday), they delivered the flowers and some were already dying.
Called again on Tuesday and they are now refunding my order. I have never had a great track record with Bloomex.
DO NOT RECOMMEND!👎

Just sent my friend flowers who had a baby. I used a different website florist.ca unaware they used a third party bloomex. The flowers that my friend got were EMBARRASSING. I am sick over this, I spent $80 on these flowers. They changed the color of the flowers, the size difference is insane, the roses were brown on the ends, the greenery was crumpled and wilted. I am so angry. I have already sent 5 emails to bloomex. So waiting for a reply. DO NOT USE THEM. 0/100.

Bloomex wasted my day, my Son's money, the life of this poor plant, the gas delivering the poor plant and the wages the Purolator driver earned. Do not order flowers for delivery through this company. Find a local flower shop near the recipient and order through them. Happy birthday to me

I would give this company zero stars if I could.

I ordered flowers for my son’s 30th birthday on Sunday, July 26, and specifically paid for delivery on July 27. The delivery date was the entire reason for placing the order. Birthdays happen on a specific day, and that’s when the flowers were supposed to arrive.

Instead, my son received a text message on July 27 asking him to select a delivery time for July 28. The flowers were never delivered on the date I paid for, and the company didn’t contact me to explain the delay or offer a solution. I had to reach out to them myself.

When I contacted customer service, I requested a refund because the company failed to provide the service I paid for. My request was denied, saying the flowers were en route (July 28th) and there was nothing they could do.

Delivering flowers a day late completely defeats the purpose of sending them for a birthday. The company failed to honor the delivery date they accepted and then refused to take responsibility when they didn’t fulfill their commitment.

I expected much better customer service and accountability. Unfortunately, my experience was extremely disappointing, and I will not be using this company again. I would strongly encourage others to think twice before trusting this company with flowers for an important occasion, because if the delivery date matters, there is no guarantee they will honor it.

Bouquet delivered after receding a text to call as problems with delivery (at this point, no delivery has been attempted as I was home). The number I called must have been for the delivery driver. Sounds like he was in the wrong city (a neighbouring one at least).
Hard to understand - background noise and heavily accented. Flowers delivered late afternoon Monday. They looked fine. Tuesday morning I noticed they looked a bit wilted - just the mini roses, the Lillie’s were still closed and the other small blue flower was fine. For a couple of days noticed the roses were now closed and completely limped over. Two lillies bloomed, but the remaining buds were closed and dehyrating - so will not bloom. I took pictures and finally sent an email on Sunday as I had given enough time to see if they’d come around. I was trying to be patient and give them a chance before complaining. Bloomex told me because I didn’t raise a concern within 24 hours of delivery, they can only offer me a $20 credit on a future order. How insulting! Based on the lack of quality, I’d probably never order from them again. And now with this extremely poor customer service - I WILL NEVER ORDER
FROM BLOOMEX AGAIN. A store credit for a future order is futile - I’m sure they know that.

J ai commandé des fleurs pour des funérailles 3-4 jours avant la date on m a assuré que ça serait livré le matin du service funéraire . À mon arrivée il n y avait rien de livré quand j ai téléphoné on m a dit que la commande n a jamais été préparé et ils étaient désolé. Il n ont pu envoyer aucune fleurs express.! Résultats! Rien pour représenter la famille! ses belles sœurs et beaux freres qui l aimait tant! J ai été remboursé mais je ne commanderai plus jamais la

Ordered flowers and a chocolate/wine package for Mother’s Day. Received a small bouquet and no chocolate or wine. Sent them a complaint the next morning and have since been offered a $20 dollar store credit and been told they only accept product complaints within 24hrs which I did. They essentially stole $170 from me.

Ordered flowers for my new granddaughter. I requested next day delivery. Got a confirmation on my order saying it would be delivered in a week. After several conversations, they told me their system made an error and they'd be there the next day. When I saw what they sent I was so embarrassed. I paid good money for what I could have picked myself. I got back in touch with them and was told "sorry you're disappointed "..that was it. Never again.