BMW USA Reviews 

This has happened with my BMW X5 also. Windshield is very sensitive to the smallest pebbles. I have had the X5 2024 and the 2025. It has been the same. We have other cars and this has not happened as much. They are less expensive. I believe that it is a flaw that the X5 has. My daughter commented, it would be bad if uou were in a real accident. She meant very damaging for me as a passenger. This is concerning.

I WILL NEVER BUY ANOTHER BMW
So, I had work done to my BMW 5 series a few months ago it cost about $1100 to repair coolant system! So, on 10/17/25 my husband took my car in to see why coolant light was on to top off. He advised it would cost $4600.00 for all the repairs! Then the salesman that we normally deal with offered my husband a loaner vehicle to see if he liked it with the hopes that we would buy it a 2026 X3 and i would have to decide to get this one or fix my 5 series! so we go back and forth with the NEGOTIATING and i decide i can't afford a $750-$1100 note then i-SO I CALL THE DEALERSHIP TODAY TO TELL THEM THAT I CAN'T AFFORD THIS NEW X3 AND I AM ON MY WAY TO PICK UP MY CAR(5SERIES BMW) SO SUDDENLY THE SALEMAN PATRICK AT WALKER BMW TEXT ME BACK ADVISING THAT HE IS NOT IN THE OFFICE YET, SO I CALL BMW SERVICE MANAGER KENDELL TO ASK THEM TO HAVE MY VEHICLE OUT IN FRONT BECAUSE I AM ON MY WAY TO PICK IT UP! HE SAID WELL I DONT THINK ITS READY YET AND I TOLD HIM WHY NOT B/C I HAD NO IDEA THAT THEY STARTED ANY WORK ON IT BC I NEVER GOT A SERVICE REPAIR ORDER ON MY EMAIL!! SO KENDALL TELLS ME WELL YOUR HUSBAND TOLD US TO FIX IT AND I ADVISED HIM THAT MY HUSBAND DOES NOT OWN THAT CAR-ITS IN MY NAME ONLY AND I NEVER AUTHORIZED IT YET B/C REMEMBER I WAS IN THE PROCESS OF GETTING THEIR NEW 2026 X3! SO I TOLD KENDALL AGAIN I KNOW THEY HAD NOT STARTED ANYWAORK ON IT YET B/C MY SERIVE ORDER WAS NEVER DONE B/C I WOULD HAVE GOTTEN IT ON MY EMAIL-SO KENDALL SAID HE DID NOT MY AUTHORIZATION B/C HE HAD GOTTEN MY HUSBANDS APPROVAL-ANYWAY KENDALL ADVISED THAT THEY SPENT ABOUT 14 HOURS ON REPAIRING MY CAR SAND I NEEDED A OIL CHANGE -SO THE COST WOULD BE $3600 AND I TOLD HIM I CAN NOT PAY THAT B/C AGAIN I KNOW THEY DID NOT DO ANY WORK ON MY CAR SO WHY WOULD I PAY $3600 AND HE SAID HE COULD CUT IT IN HALF FOR ME AND GO TO $1800.00 AND I COULD PICK UP MY CAR AROUND 3-4:00PM TODAY BUT I WILL HAVE TO PAY $1800 PLUS OIL CHANGE SO BASICALLY I WOULD HAVE TO PAY OVER $2000! THEY WERE UPSET B/C I DECIDED THAT I COULD NOT AFFORD THE X3 AT THIS TIME AND B/C I TOLD THEM I WAS COMING TO GET MY CAR AND I MAY FIX IT AT A LATER DATE WHEN I GOT MY FUNDS TOGETHER!!
I HAVE HAD 3 BMW'S AT THE SAME DEALERSHIP-WALKER BMW-ALEXANDRIA, LA. AND I HAVE HAD SO MANY PROBLEMS BUT I FEEL LIKE ITS JUST TOO MUCH TO HAVE TO DEAL WITH FOR ANYBODY-ITS TOO STRESSFUL FOR ME. BUT I WILL NEVER BUY ANOTHER BMW AGAIN FROM WALKER BMW, IF THIS IS THE KIND OF GAMES THAT YOU PLAY WITH PEOPLE LIVES AND HARD-EARNED MONEY, YOU WILL NEVER GET A CHANCE TO DO IT TO ME AGAIN AND HOPEFULLY NO ONE ELSE!!
***NOTE***
AND I WAS TOLD THAT A TICKET OR REPAIR ORDER ALWAYS HAS TO BE DONE BEFORE THE REPAIRS BEGIN!! MY CONTACT INFORMATION IS
318-359-5520 J. CORNER

If I could give zero stars I would. Website is horrible. Never works. If it does it states if you bought a new vehicle it will take 14 days to appear. I just want to at my bike off and be done with it

BMW using SOY based wire insulation?? Well, the mice love it..very tasty and it has already cost me over $2000 in BMW repair bills. DON'T leave your beamer outside..or risk the mad mouse attack...BMW..get rid of the SOY and go back to real wire insulation...you're killing us.

Received a letter in the mail regarding the year and model of my car. Stating that the ELW ET breathing pipe 10Y120M had been failing on these cars. The letter stated that if I had recently repaired this issue that they would reimburse me if I could send them an itemized invoice with part numbers. I was happy because just two months prior I did make this repair and it cost $1700 to fix. The letter stated that if the repair was done at a third party auto repair they would still honor it as long as I sent the itemized invoice. After getting and sending everything they asked for over mail and email they never responded and I was not reimbursed. I even called in and confirmed with a rep that they did received my claim rep said it was waiting to be reviewed by them. 3 months later nothing. HUGE waste of time.

I purchased a 2022 BMW X7 40i in 2024 with around 50K miles. I made the mistake of not purchasing the extended warranty that was offered when I purchased the vehicle. Within 2 months, my check engine light was coming on and coat me 800 to repair a part in the emission system that is part of the vapor recovery system. 6 months in I was out another 2,000 for thrust arm bushings. Next month, I experience a weird grabbing sensation with the x-drive, so had the fluid replaced, which is not a recommended service. It seemed to help for a little while but kept getting worse. Now the 3rd row seat stopped working. I was told $3400 to replace the entire frame - that was ridiculous, so I opted to only have 1 passenger in the 3rd row. Final straw - little wrench icon comes on occasionally and tells me there is a possible drive train issue - see dealer. I get the feeling this is just some kind of program to get me to come back to the dealer and spend more money. I resisted that urge to go back to the dealer and traded this bug-ridden car in for a reliable Honda Pilot. I will never step foot in another BMW again. Now that I have read all the reviews that I should have read BEFORE buying the X7, I see why I had all of the trouble. It seems these things are simply over-engineered and have way too many issues once out of factory warranty. I purchased this thinking I was getting a solid piece of German engineering that would last me 10 years. Instead, I found it to be poorly made and requiring a constant flow of money to keep it going. Not what I expected for a 90,000 car.

Took my 2024 BMW 8 Series in for standard service and had a very disappointing experience. They tried to upsell my wife $1,000 for unnecessary services (AC cleaning, coolant flush, and fuel injection cleaning) that are not part of BMW’s official maintenance schedule. When I called to question this, I was told we have the “lowest plan” (though a higher plan wouldn’t cover these either) and that declining the services could risk engine coverage if the car fails — which feels like scare tactics.

On top of that, my wife picked up the car with low tire pressure and was argued with instead of helped. When I called back, the service advisor hung up on me and later claimed I was “upset from the beginning,” which was not true — I was simply asking why my wife was pressured to pay $1,000 for routine service.

Overall, the experience felt more like extortion and upselling than BMW-level customer care.

I’ve leased BMWs for close to 30 years. I love the cars, have never had any issues with the BMW service center in Portchester NY. But….. their website?? BMWUSA in an inconsistent and unreliable website that glitches, crashes, and in fact I was in the middle of “Build Your Own” X6 M, and I couldn’t get past the wheels- it froze, said OOPS, said forbidden. I’m busy, everyone is busy. I build my new cars online, save the build, ask area dealers to quote it, and I buy it. If I can’t build it, I can’t buy it. I don’t go to dealerships and browse or test drive. I already know what I want from experience. My current lease is about up. Maybe it’s Audi time. I’m disgusted with the sub par BMWUSA website, it’s old news, they should’ve fixed it by now.

My 2018 bmw X X line had a water pump leak and turbo line leak as well- it’s only about 61000 miles and barely drive it. Very disappointed from the quality of the today’s BMW products- I called BMW USA customer service and they refused to provide cover the cost for the repair or even provide a discount - BMW owners pay more money with the perception of better quality and experience- poor quality and poor judgement from BMW USA to stay behind their mission statement and the quality of their products! Very disappointed!

I am extremely disappointed with BMW. My sunroof has literally shrunk, which caused water to leak into my vehicle. When I took it to BMW, instead of acknowledging what is clearly a defect, they told me there was nothing they could do and that I would have to pay out of pocket for the repair.

This is absolutely unacceptable for a brand that claims to be “luxury.” A sunroof should not shrink and leak, and a company like BMW should stand by their product instead of leaving loyal customers with expensive problems that are not their fault.

I expected much better quality and accountability from BMW. Unfortunately, I will never recommend this brand to anyone.

BMW refused to fix my sunroof which exploded without any external influence. It is a wide spread problem with these cars and they refuse to do anything about it. Useless cars, useless customer service. Avoid at all costs!

I’ve always heard great things about BMWs, so I decided to give the brand a try. Unfortunately, this has been an extremely disappointing experience. At only 80,000 miles, the turbocharger failed — a major component that should easily last well beyond 100,000 miles. All scheduled maintenance and services have been done at the dealership, so there’s no excuse for this kind of premature failure.
Despite it clearly being a manufacturing issue, BMW USA refuses to offer any support simply because the vehicle is past 50,000 miles. This is unacceptable for a brand that markets itself on quality and performance.
BMW needs to take more responsibility for the longevity of their vehicles. I expected better — this was my first BMW and will definitely be my last. I urge others to think twice before purchasing, especially if you’re expecting reliability and customer support.

This is a horrible company. They treat their customers disgracefully. I have had far better experiences buying discount products and this is supposed to be a luxury car company. I have now had so many serious difficulties dealing with the people who work in all departments. The amount of employees who lie and avoid all accountability is staggering! Avoid this company at all costs! Must be run by psychopaths!

I own a 2012 BMW 650i, which recently experienced failure of the auxiliary water pump and fuel pump—issues that are the subject of multiple NHTSA recalls and an ongoing class action lawsuit (Beauge v. BMW, Case No. 5:25-cv-00051) involving fire hazards and stalling risk.

Despite my vehicle exhibiting the same dangerous symptoms described in the recall notices and class action filings, BMW has refused to provide any assistance or coverage, citing that my VIN is excluded. This appears to be a strategic move to limit liability rather than address a known systemic problem affecting over 700,000 vehicles.

I escalated the issue through their Customer Relationship Center and spoke with a representative named Jasmine. The response was dismissive and unsatisfactory. I was told that because my car is “too old,” they would not take any responsibility—even though NHTSA safety recall law covers up to 15 years from the vehicle’s manufacturing date for safety-related defects.

I have filed a formal complaint with the Colorado Attorney General’s Office and NHTSA, and I’m monitoring the lawsuit to determine whether additional VINs may be included in any future settlement.

What’s even more concerning is that public Google reviews for local dealerships citing similar issues seem to have disappeared or been hidden—further reinforcing concerns about reputation management over transparency.

As a long-time admirer of the BMW brand, I’m deeply disappointed in how this matter has been handled. I expected more integrity and accountability from a premium manufacturer.

We own a BMW X7 that is still under warranty with less than 25,000 miles on it. During a recent road trip from Washington to Kalispell, Montana, the coolant pump suddenly failed and started leaking. This was not only inconvenient but also incredibly disappointing for a so-called "luxury" vehicle that hasn't even reached 25K miles.

We were fortunate enough to find a local mechanic in this remote town who had the time and expertise to help us. He diagnosed the issue quickly, ordered the parts overnight, and had the car repaired within two days—all while we were stranded away from home. Frankly, his professionalism and urgency far exceeded anything we've ever experienced at a BMW dealership.

The most outrageous part? BMW service centers and BMW USA both flat-out refused to reimburse the cost, even though this is clearly a premature failure of a critical engine component that should have been fully covered under warranty. Their lack of accountability and unwillingness to stand behind their product is appalling.

For a vehicle of this price and reputation, this experience has been a complete letdown. We expected quality, reliability, and world-class support. Instead, we got expensive repairs, poor customer service, and zero responsibility from BMW. We will be rethinking any future purchases from this brand.

purchased a 2025 BMW M3 Competition from Beverly Hills BMW on 04/16/2025, expecting premium quality and elite customer service. What I got was a complete nightmare from Day 1.

First, the vehicle was delivered dirty, with swirl marks in the paint, a stain on the windshield, and poorly done detailing. Still, I gave them the benefit of the doubt. But once I reached 700 miles, my brakes began screeching, grinding, and squeaking after extended driving—an obvious defect, especially on a brand-new performance vehicle.

When I called for service, I was told I couldn’t be seen until break-in service was due, and the earliest available appointment with a loaner was three to four weeks out. I waited, showed up on 05/29, and was ignored for over 10 minutes by staff. I had to chase someone down just to get checked in. My advisor, Paul, was completely dismissive—cutting me off, telling me brake noise is “normal,” and suggesting I take it up with BMW directly. He admitted BMW has bought back M cars for this same issue, yet insisted nothing would be done.

Their inspection was a joke. I received a generic video of a tech visually looking at my brakes without removing the wheels or even road testing the car, even after I insisted on a proper diagnostic. When I complained, I was told I’d be charged $100/day if I didn’t return the loaner—so I had no choice but to pick up the vehicle without a solution.

I then went to BMW of Monrovia on 06/02/2025, where I was treated more respectfully. My advisor, Ken, had the shop foreman test drive the car with me. He confirmed the brake noise—but again said it was “normal.” I requested they fully inspect the brakes, but was once again told there was “no issue.” Ken submitted a warranty claim for the windshield stain—but BMW denied it, calling it “outside influence” and pushed responsibility back to the original dealership.

Out of options, I called BMW Customer Relations. The rep dismissed me, saying they can’t control dealer behavior. Only after pressing hard did I receive a callback from Sean, who was polite and promised to investigate. That was five days ago—I’ve heard nothing since. My car is still at the dealership, no loaner, and I’m paying out of pocket for transportation while BMW avoids responsibility.

This was supposed to be a dream car. Instead, it’s turned into a stressful, expensive, and infuriating ordeal. I no longer trust BMW as a brand. For a $90K+ performance car, the build quality, service standards, and customer support have been appalling. Do yourself a favor—buy from a brand that actually stands behind its vehicles and its customers.

I'm currently shopping for a car and found it impossible to search on this website for two weeks now. I've used Edmunds site as my primary resource, but wanted to stay with BMW because I owned that brand early on. Wish someone from their IT would get the site working properly, otherwise, they're gonna lose a lot of customers.

I have no problem with BMW. USA., but with the dealership - MELBOURNE BMW at 1432 S. Harbor City Blvd, 32901 in Florida., there service is totally horrible and I spent a whole day calling for the service rep- Chris, who never had the decency or class to return any of my calls....he fits in perfectly with this low class dealership. Any way not to waste any more of my time on these sub par individuals, DO NOT DO BUSINESS WITH THESE PEOPLE!!!!...STEER FAR AWAY !!!

Want to be clear that in the past Sewell BMW was great service provider. However our last visit for service left me bewildered and in disbelief. In short the front grill shutter system failed Our X7 is extraordinary low miles but is out of warranty. This issue has been wide spread on multiple models and BMW in their typical fashion extended the warranty on the component to 10 years and 100k miles, but not on the X7, so I asks for good will support. Sewell would not even try and quoted me approximately $1700 to repair it, so I called BMW customer support directly and received great feedback and response in that they agreed it was something they could support but needed to confer with Sewell for confirmation of the failure. To my surprise BMW came back to me today telling me that they could not support with good will because Sewell stated “the failure was not a failed component but was caused by something foreign causing the shutters to jam and not operate. I expressed my disappointment to BMW pointing out, that if that was the case why did Sewell want to charge me $1700 to replace a failed component. The gentleman actually agreed but said he could not help unless the dealers diagnoses indicated the component failed. Needless to say we won’t be using Sewell any longer based on there seems to be a genuine ethics issue. We love the BMW product but will also reconsider that also. If they don’t better monitor the ethical behavior of their distribution network….how do you receive good service. Feeling a little stuck as we have 3 BMW’s!!

Update:

Today, I had a constructive conversation with Garrett from Sewell, and I want to share the outcome. Garrett approached our discussion with the utmost respect, humility, and genuine concern, which allowed us to gain a much clearer understanding of the situation.

It turns out that the information I received from BMW USA and shared earlier in this post was inaccurate and misleading. Contrary to what I was initially told, Sewell did not act unethically or mislead me in any way. The explanation provided by BMW for the lack of support—citing an external cause for the shutters jamming—was, unfortunately, false. I’m relieved to know that Sewell acted with integrity throughout this process.

However, I am disappointed that the manufacturer chose to deflect responsibility and place blame on the dealer’s service department instead of being transparent about the issue. As it turns out, some of the information BMW shared with Sewell was only partially accurate.

After our conversation, Garrett, now having the full picture, requested another opportunity to seek support from BMW, though I neither requested nor expect further assistance. Regardless of the outcome—whether support is granted or not—I now feel restored confidence and trust in Sewell BMW.

Thank you, Garrett, for your professionalism and dedication!

My 2021 BMW X5 M Comp has a front-end issue that BMW has no solution for. There are many other models that have the same issue. The issue is the performance tire that is recommended for the car will make loud popping noises in cooler weather when the wheel is turned to a medium or hard angle at low speeds. It is very loud inside the car and can be heard outside as well. It is quite disturbing and embarrassing if your friends or colleagues happen to be in the car with you or close when you drive away. They say you need all season tires to eliminate the issue, but in the case of my car, there isn't a full set of all season tires made that will fit the car. So, if you were to do this, you would have to have mismatched tires. I am amazed that BMW has designed a car that will do this and won't come up with a solution for the owners that have already purchased it. My word to anyone thinking about buying a BMW performance vehicle, think about something else. When the company won't stand behind their high-end product and design a solution for a design flaw, then that is a company you don't want to do business with. I wish it were not true as I have had 4 BMW's, but this will be my last one.