BMW USA Reviews 

My 2021 BMW X5 M Comp has a front-end issue that BMW has no solution for. There are many other models that have the same issue. The issue is the performance tire that is recommended for the car will make loud popping noises in cooler weather when the wheel is turned to a medium or hard angle at low speeds. It is very loud inside the car and can be heard outside as well. It is quite disturbing and embarrassing if your friends or colleagues happen to be in the car with you or close when you drive away. They say you need all season tires to eliminate the issue, but in the case of my car, there isn't a full set of all season tires made that will fit the car. So, if you were to do this, you would have to have mismatched tires. I am amazed that BMW has designed a car that will do this and won't come up with a solution for the owners that have already purchased it. My word to anyone thinking about buying a BMW performance vehicle, think about something else. When the company won't stand behind their high-end product and design a solution for a design flaw, then that is a company you don't want to do business with. I wish it were not true as I have had 4 BMW's, but this will be my last one.

I am incredibly in love with the cars that BMW makes. It's beautiful

Not bad. i think they are working to improve themselves in US

I own a BMW X3 and connected my iPhone to the MyBMW app and the app just stopped working all of a sudden. I contacted BMW Assist and they directed me to a local dealership. I made an appointment with a local dealership and they could not help me and directed me back to BMW Assist. I called BMW Assist once again and they asked me to submit an email which I did and now three days later, no response or solution. VERY BAD CUSTOMER SERVICE after paying soooo much money for a vehicle!

I purchased a 2025 BMW X7 Drive40i from this dealership on Aug 2024. I have only had the SUV a couple months when the Check Engine light came on this past Sunday Nov 17. Took it the dealership yesterday and a BMW Technician provided this report and video. A rodent chewed 2 wires that were surrounded by a plastic engine casing... Really. No evidence of any animal fur.
Explain how did the rodent get through the undercarriage? Why did this rodent choose this vehicle outside of the other 2 vehicles that were
under the carport. I will never buy another vehicle from this dealership. This is a poor representation of the BMW name. Plus they told me I needed to submit a claim with my insurance company for the repair.

Unhappy with BWW

I am normally happy with BMW service in the Durham NC location. I left the Raleigh location because I was unhappy with the customer service. I have a 2014 BMW 528I and my coolant light came on again for the second time in 3 years. So, I'm out of warranty. The first time my coolant expansion tank was leaking and in November 2024 my coolant light was coming on but the technician couldn't find anything wrong other than some erroneous errors. So now I have to pay again to replace the coolant expansion tank. It makes me wonder if I should purchase a BMW on my next purchase. I spoke to two managers and called the BMW office. I will say Josh was pleasant and helpful. I called the BMW 1800 number three times. The first time I was pushed to recall, the second time the lady disconnected the line after she heard my name, and the last lady was nice and said there was nothing she could do or anyone cause of the age of my vehicle and miles. I take care of my car. My upcoming services required are rear brakes and tires are basic services and I have to change the engine mounts for the first time. I will rethink what services I let BMW do.

BMWs are high performance. They are very technologically advanced, and can be complicated to understand and operate. The popular online Bimmerpost, a discussion site for BMW lovers, has hundreds of owners who post queries for other BMW lovers in hopes they will help them with their issues. BMW and its dealers brag about "Geniuses" -- unique among manufacturers -- who should be able to help, but they are not well trained. I received inept BMW Genius emails, and the local dealer Genius was a youngster obviously inept, just promoted from being a receptionist. Keep in mind: the more complicated the vehicle, the more staff training is required to improve customer satisfaction. Car auto reviewers universally give BMW praise with nary a complaint, an obvious warning buying into the slogan "ultimate driving machine." BMWs are not for ordinary drivers. You have to love a BMW to buy it, and spend time and money to understand and baby it.

New Mexico's Sandia BMW didn't know if a major feature was offered, so emailed BMW Genius who said it was available. Shared the reply with Sandia BMW. Ordered an $80,000 SUV. On delivery and purchase, Sandia BMW tried to find why feature didn't work ("Had to do more research."). Emailed BMW Genius again, another replied feature wasn't even available, so first Genius was incompetent. With only 80 miles driven and in less than two weeks, Sandia BMW offered to buy it back --- at a $24,000 loss. Complained to BMW and the owner of the dealership, Group 1 Automotive. Both walked away from any ethical responsibility. BMW, Sandia BMW, and its owner are not reputable. The Better Business Bureau rates BMW USA an “F” for not responding to nearly 100 recent complaints.

New Country service…poor experience…advisor couldn’t keep my issues straight, poor response caused my car to stay another day, verbal quote not honored but increased 10% when I showed. No managers responded to calls/emails.

On July 7th, I took my car to BMW located at 555 West 57th Street in New York for a recall. After a week, I had not received any updates about my car. I needed my car back because I had a family reunion to attend. On July 12th, 2024, I called the service department to request picking up my car and was willing to bring it back when the parts were available. They agreed to this arrangement. However, 10 minutes later, I received a call from BMW stating they couldn't locate my car and asked if I could check the locator. After checking, it turned out that my car was located on Orchard Street, not at BMW. I contacted the police and dealt with the necessary paperwork such as filing a report and checking security camera footage. Two weeks went by without any information on my car and the next steps. In the third week, I received an email with two proposals. They offered to provide me with a newer car (either 2025 or 2024) but I would have to undergo a credit check, make a down payment, and commit to a 3-year contract. This was incredibly frustrating considering that my car was initially left with BMW. Adding to the stress, I received a call from the DA's office informing me that BMW had requested them to contact me to testify regarding the case of my stolen car. I found this unacceptable and refused. I am planning to post complaints on various platforms as this situation is outrageous. As of today, July 31st, I still haven't heard back from BMW regarding my car and the stolen items inside it. I will be contacting my lawyers with the next step to sue!!

the worst customer service lack of communication
they make action on your account without notice or email please stay away from BMW

Wow! Do NOT use BMW Financial Services! LOAN SHARKS! They will screw you over! During COVID, they convinced me to "take advantage" of their "program" to defer 2 payments until the end of my loan. I didn't really need to do it, but they made it sound like it would not cost me anything extra. They DIDN'T TELL ME that EXTRA INTEREST would accrue every day on those 2 deferred payments. I'm just finding out now, 4 years later, that I owe hundreds of dollars in extra interest on their SCAM deferment "program!" I even called them and spoke with a supervisor, and they refused to make the situation right. Good job taking advantage of people's financial troubles during COVID, BMW. Very DECEPTIVE and DISHONEST business practices. What a SCAM!

I am a senior year student and my parents let me use the 2017 BMW i3 car for my school. It's an electric and gas engine car and it worked perfectly for me. I love the car and am planning to take it to college. All of a sudden the car is not working at my school.

My dad dropped into the BMW Wesley chapel service center. Initially they quoted $225 for diagnosis and they said $750 for diagnosis battery because the vehicle is not responding and they weren't able to find the exact root cause. This morning they called and quoted $15k for electric motor replacement. The car's worth is 12k but the estimate to fix it is 15k. Because they are not able to diagnose the issue and they suggest replacing the electric motor. We thought the high end cars would give more life but were totally disappointed and BMW failed in 6years. If the company is not able to produce the long lasting engine or motor they should not release these types of cars. They have to recall all BMW i3.

BMW broke my dreams and I will not suggest BMW for anyone in my lifetime.
BMW is just a status symbol not worth the money.
So don't buy BMW electric cars and lose your money.

Title: Extremely Disappointed with BMW Customer Service

I recently had the displeasure of dealing with BMW’s customer service, and the experience was nothing short of a nightmare. Despite raising a valid concern regarding the quality of the tires on my BMW vehicle, the response was not only dismissive but also reflected a complete lack of empathy.

Throughout the process, it became evident that BMW cares more about closing files than addressing genuine customer concerns. The final offer of a meager $400 off a new set of tires felt like a slap in the face, considering the premium price tag associated with their vehicles.

What’s more baffling is the false advertising surrounding their tire and wheel package. Despite investing in this supposed added protection, the response to wear and tear on tires with a mere 19,000 miles was shockingly indifferent.

It’s disheartening to realize that as a BMW customer, I am merely a number to them. The way they handled my issue makes it clear that the concept of customer satisfaction is nothing more than a marketing gimmick for BMW.

I had hoped for a resolution that reflected the luxury brand image they project, but instead, I was met with frustration and disappointment. Based on this appalling customer service experience, I’ve made the decision to steer clear of BMW in the future and explore alternatives that genuinely value their customers.

Save yourself the headache and look elsewhere for a luxury brand that prioritizes customer satisfaction over profit margins. BMW’s customer service is a letdown, and their handling of my concerns has left a lasting negative impression.

Disappointment doesn’t even begin to summarize my experience with the BMW dealership in Murray, Utah. The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted it over giving it to a customer that has already solidified the purchase.

This was a horrible customer experience as this was a car I’ve been on the hunt for over a year, not a cheap purchase. Not sure if they disregarded me because of my accent and thought they could shuffle this to an employee without hesitation but I’ve never had such a disappointing experience.

How can a company stop the transaction with a customer just because an employee wanted it?

First time I found my dream car and was willing to do anything to get it and was dismissed and set aside. Spent time and prepping financials for this purchase. I do regret every second spend with BMW and have been left with a horrible feeling and taste in my mouth. This company has no right to take pride on their customer service as they do not value their customer in the least bit.

I never knew disappointment until I had to take my car in for maintenance. When I got my car back all my dash lights came on within a mile. Brought the car back (maybe 5 minutes later) and they blamed me...... They sent me a video going over my vehicle.....BUT sir your video doesnt show any dash lights were on.... Well thats because it was before you worked on my car. The time stamp is for 8 minutes after I dropped my car off. Maintenance does not take 8mins or you would have had me stay there and wait for it.

Filed a complaint through Better Business Bureau about a defective part affecting my vehicle. BMW issued a recall on f10 models for the same problem. It’s been 2 weeks and they have not replied because they refuse to fix the problem. They know there’s factual info available to the public regarding the matter.

Only buy from this company if you are extremely rich. That way when your car blows up, you can just buy a new one

Another let down BMW owner. Bought a brand new 2023 i7 for the sticker price two months ago. So far its been in the shop for one of the two months I have owned it. Currently its in the shop for something they said was a quick fix. Almost two weeks into the repair I got a call stating that they dont know when the part will be in.... Are they still manufacturing this car? Of course! So why they wont sell the parts to the dealership makes not sense.

BMW USA customer service is straight TRASH! I’m in the process of trying to buyout my lease within the next two days ALL CASH but because BMW customer service is SO BAD I have decided not to. I swear when they interview these people to work there they make SURE they have poor customer service and then hire them.