BMW USA Reviews 

BMW USA Customer Relation Department is the worst I have ever seen. They will not assist in anything, they are rude, keep interrupting and dismissive. i have owned 12 BMW vehicles over the years. Never again

I had only problems with BMW as a company (and frankly, with their vehicle too, but that's a different story).
BMW USA is totally incapable of managing their dealerships, resulting in inability to address any problems consumers have at dealerships.
1) New car registration took the local dealership in NC over 2 months to complete, resulting in me getting a suspension notification from the DMV of NC saying I can't drive the car until it's registered. BMW USA refused to help in any way.
2) Another dealer that was buying my car two years later, took forever to close my leasing account (in NC only dealerships can do that, consumers are not able to send payments to leasing companies directly). The dealer simply won't send the odometer reading to BMW USA for currently over 3 weeks, and BMW USA refused to help in any way again.

DO NOT BUY BMW, they can't manage their dealerships.

NEVER BUY A NEW BMW
I think everyone should be aware that under no circumstances should anyone consider buying a NEW BMW from any dealer.
I purchased a new 2022 at sticker about a year ago
It is an M8 XI Convertible..The sales manager at Bob Smith touted the resale value as one of the major selling points.
THE CAR HAD A STICKER OF $120,000.00. I recently decided that i would swap it for a competition coupe since we hardly ever use ca with the top down.
The best i could get for trade in from the dealer was $75,000. I tried other venues and was offered a few thousand more. The car is black with cream interior...2200 miles and like new.
I FIND IT OUTRAGEOUS THAT THE THE CAR HAS TAKEN A 40% WHIPPING IN ONE YEAR.
i SHOULD ADD THAT THE CAR IS VERY NICE BUT go buy a used one or prepare for a beating....................

Don’t ever ever order replacement keys from these scammers! I called to order a replacement key and they said the key is shipped with 24 hours after payment. I didn’t want to drive to the dealership, so I thought this would be more convenient. After making the payment of $300, they send an email stating the key is on back order for 25 days. I asked why this wasn’t checked before payment was received and they claimed they could refund me and someone will call me sometime next week. Unbelievable! Total waste of time! God knows when I will get the refund.

BMW X5 2018
Very costly maintenance
Spent almost 25% of the car's value on repairs and maintenance in 4 years
I don't recommend BMW to anyone

We bought BMX X 5 2022 model in May 2022. My wife routinely parks in two car garage. Two days back when she was trying to park at a slow speed but the vehicle accelerated and damaged the side and rear of the parked vehicle and front of BMU was damaged as well. Obviously, the front collision alert sensor and brake did not work. I reported it to BMU but no response. Never buy BMW again

Worst car-buying experience ever. If they have Zero star that would be fair on rating this dealership. Starting from salesmen, through managers, even higher admin positions, all work to pay their mortgages, not really enjoying what they are doing. Here’s just a hint of what happened to when I bought my BMW X6 2022 couple weeks ago, you can tell, it was total scam. Randy the salesman never sent me an invoice or VIN-specific warranty for the ceramic coating service. I visited local shop in oklahoma where I live, and the owner confirmed that my brand new car has no ceramic coating, and the dealership charged me 1200 $ was total scam. Total mess.
I am a physician, and I always have to change cars every few years, this was my first BMW, and worst car-buying experience whatsoever. Trang, one of the managers at that dealership is also extremely rude, unresponsive, and barely available to support the salesman Randy! Lack of professionalism, unreliable communication, and distrust are the main features of this dealership. Rauf Bilal or I may mis-spelled the name, he also is one of the managers at that dealership, when questioned, seemed like unaware of what’s going on in that dealership, and never showed any sincerity when dealing with customers. Please stay away from this mess. I am not sure if all BMW dealership have same attitude, but this should always be ranked the worst for sure. Never again.

My 2009 BMW 335 Xi 2 door coupe has been a huge disappointment and a Lemon. I have put more money into this piece of than the original sticker price!! I will never buy a BMW again. BMW = Break My Wallet. Bring More Wrenches!! Ultimate driving machine my ass !!

We bought BMX X 5 2022 model in May 2022. My wife routinely parks in two car garage. Two days back when she was trying to park at a slow speed but the vehicle accelerated and damaged the side and rear of the parked vehicle and front of BMU was damaged as well. Obviously, the front collision alert sensor and brake did not work. I reported it to BMU but no response. Never buy BMW again.

Tried to order an i4M50 from Janelli at Herb Chambers BMW of Boston. She wouldn’t call me back. She made an appt to have a “conference call” at 5:30 that evening with me when I could order the car, but she never called. I tried multiple times over a few days. It was really disappointing for me because I was on vacation and I missed out on several family events to make sure I was available when Janelli finally called, but she never did. I emailed the manager—no reply. Never thought it would be so difficult to give away $80k. My wife was happy to wait the nine months for the i4M50 she really wanted. Instead, we bought a Tesla.

The prices are obviously a little steep since you're doing through the dealer but the end result is you guarantee the parts are top german quality not the no name rubbish that gets passed around at small shops very responsible guy.

BMW car on fire. Beware!
After driving 20 km near Bilbao, our five year old bmw X1 started pouring smoke, with no prior notice. Then fire broke out. We were lucky enough to escape, my wife, her 87 year old mother, and our dog.
We informed bmw-munich (customer dep) the car was just burnt steel, and asked for some help. The car had all its servicing done at bmw oficial points in Spain. It was an automatic, 150 HP diesel engine, four wheel drive.
BMW sent an engineer to analise the remains.
It was a faulty EGR ? particle filter? Turbo ?
Four months later bmw sent a polite letter, saying they had found no origin for the fire.
Not a cent to buy a new car.

You expect a better treatment from a premium firm like bmw, but it has been a very disapointing experience.

BMW USA is literally the absolute worst customer service I’ve ever seen in my life. I bought a brand new 2022 S1000rr with cash and before the bike even got 2000 miles the transmission teeth broke in the bike. The bike has been in the shop for over two months, and BMW has constantly lied saying they will replace it, or give me my money back. With months on end nothing has changed, the only thing they have done is offered to reimburse me on a car rental that equals $45 a day. There is not one place I can find that will rent a car for that price lol. Absolutely despicable.

I specifically have been working with a guy name Mark Pechko, Who refuses to return my calls, went on a vacation during this whole incident and the person he referred me to while he was absent also did not answer their phone or return any of my calls, and who has absolutely been no help whatsoever. I have asked numerous amount of times to have my case transferred to somebody else, or talk to higher-ups yet they refuse to do for me.

Bought a brand new car from them. They would not stand by their product. Got rid of it ASAP and will never buy another car of theirs.

I purchased a Pre-Owned "Certified" BMW from Crevier in S. CA. I guess their 167 pt inspection didn't catch the motor mount issues. I had to bring the car back the next day 40 miles each way, drop it off, travel the 80 miles roundtrip to pick it back up after the motor mounts were replaced. Less than a year later I had to replace my brakes, I guess they were not replaced when I purchased the "certified" car. My car has been in the shop 3 times this month for A/C issues and the engine coolant that exploded out of the bottom of my car and left me stranded for 3 hours waiting for a tow, two days after my car was just repaired. BMW tells me I need engine mounts again a year later for $3,300 WOW, every year I need to replace these and BMW won't cover anything after 1 year??? This 2017 530I has been a NIGHTMARE. I will NEVER, EVER buy another BMW. The car is pretty, sexy, expensive but can't stay on the road. If you make a car and it doesn't run it should not cost a fortune, a $30k Toyota is a much smarter purchase. BUYER BEWARE, these cars need daily maintenance and BMW USA does not stand behind their product... HELLO LEXUS!!!!!

It saddens me to have to write this review however, I truly do not know what to do. In October 2021, I bought a brand new 2022 M4 from Rallye BMW Westbury. In November of 2021 the car was in an accident and needed to be fixed. I towed the car back to BMW Rallye Westbury and have not seen the car since then. It has almost been 7 months that my car is awaiting parts to be fixed. I was emailed that the parts would be in anytime between then and January and being that the whole world went nuts I have tried to be patient but to be the owner of a brand new 8 month old vehicle that is rapidly depreciating and to be in a $30 a day rent-a-car while still paying for a high monthly insurance for the vehicle that is not being utilized, is simply sad. I only got updates when I hunt them down, to be lied to consistently, that in 2 weeks they will have the part, for 7 months is simply unforgivable for a dealership of a premium brand or any brand for that matter. I trusted Rallye Westbury and bought the car outright to get treated as if its my fault and its not their problem. Shame on You BMW for putting your customers through this and handling it as you have been..

Excellent website for ordering car parts. Quick shipping too.

When you purchase a luxury brand you expect a certain level of client relationship unfortunately this is not what I have come across with #WideWorldBMW in Spring Valley New York. As this was my second time leasing a car the first time with #ParkAvenueBMW in Paramus New Jersey The two experiences were completely Different. #ParkAveBMW gave me excellent client relationship services I even got a little gift bag when I picked up my car which included a T-shirt a keychain and a couple other little things as I drove off into the sunset. With #WideWorldBMW in Spring Valley when I drove off the car after waiting a few hours barely a good bye. A few days later I realized my front License plate was missing. I contacted my salesman back-and-forth quite often trying To locate the plate which they couldn’t find. I visited the show room So many times that I wanted a chair whenever I came in they had me waiting back-and-forth for hours trying to locate the plate.I made appointments every time and at one point I came in for my scheduled appointment and had to wait due to another later appointment who came in early was taken before me and left me waiting an hour. I was told that they couldn’t find the plate so I had to do all the running around to get new plates which took out a big chunk out of another day besides going back-and-forth to the show room.I also had to file a police report! in addition to that they couldnt install the plate because the plate trim was not available. I had to wait for another one to be delivered to the show room which took 2 MONTHS. The most irritating part was NO follow-up all this time. I was constantly reaching out. Even though this seemed like a minor situation it was very aggravating mostly due to the fact I was initiating the contact. As someone with experience in sales/design in a luxury brand, this is not how clients are treated. When the installation took place the least they could’ve done was a small gift to apologize for the inconvenience. I also had to fight for the reimbursement of payment for the new license plates as I put out the money for their mistake they didn’t want to pay me back! Not happy with the service at all.

Why do BMW USA have to use spam and email unverified email addresses. Is it because their cars are substandard?