BNS Property Services Reviews 

Paul came in to stick some carpet tiles down for us, he was very efficient and tidy.

Had the misfortune of being a leaseholder in a block where freehold instructs BNS to manage property. Management fees increased YOY from £1323 in 2018 to £2483 in 2025 despite receiving consistently poor / non-existent service. Seem to have staff retention issues meaning property managers come and go without handovers given so simple issues take years to progress. We’ve had 5 different property managers in last year alone.
Years long delays in producing accounts and ongoing issues around clarity and transparency in the accounts provided. Years to investigate and resolve simple repairs. Years of unpaid communal electricity bills, unpaid ground rent to freehold. Will provide quotes for contractors that are thousands of pounds more than quotes we receive when we independently instruct the works - whether that be cleaners, decorators, builders. We no longer use their contractors and seek our own as a result.
It’s a sham operator who charge thousands for a service they’re not set up to provide. It’s a disgrace, I don’t know how the directors sleep at nights AVOID AT ALL COSTS.

Sadly, this is a truly horrible experience. They just do not provide information, are impossible to deal with. This has created a significant amount of stress for me. Requires me to send multiple formal letters, it has been like this for years. I really do not understand, they just keep demanding more money and no service. This will not be a surprise to them as I have said this in many many emails.

A large tree branch broke off and went through garage roof.
Paul was sent out to deal with it, which he did in a very efficient manner. He explained what the issues are, left everything neat and tidy, and ensured health and safety issues were addressed. A very pleasant & friendly chap.

This is without a doubt the worst business I have ever had the misfortune of working with. Their service is negligence and after years of mismanaging our property with Property Managers that were pointless we have moved our business to a Property Manager who has done more in two weeks than BNS have done in over two years. Our block is now in serious decline. Examples of negligence:
Property managers continually changing with no handover notes. An inability to even add a 'This person is on holiday/left the company on any e-mails
A portal that is left with no management, our front door was left open for days. Faulty lights were left on for days
No calls returned after numerous reminders
Company accounts not kept in order meaning we had no idea how much money we had for major works
Cleaning left filthy for months without BNS noticing resulting in the need for a deep clean

My landlord and I have been chasing BNS for years to address the mould problem in my flat, but progress has been painfully slow. It feels as though we’re going round in circles, with them repeatedly suggesting quick fixes rather than a permanent solution.

Recently, Paul was assigned to stain-block and paint my kitchen - one of these temporary measures. I can’t fault Paul at all; he was fantastic. He explained exactly what he’d been instructed to do and carried out the work to a very high standard. He went out of his way to carefully protect my belongings and ensured there was as little disruption as possible. He also took great care to clean up thoroughly afterwards, leaving my kitchen spotless. Paul gets a 5 star review, but the company gets a 1.

Paul was very efficient and tidy when fitting a door for the gas meter in our office

Paul was great, I had no idea he was coming but he did a great job. He repaired and painted the kitchen wall after some damage done by damp. Very conscientious and very pleasant and friendly.

Lydia was extremely helpful in getting a claim sorted for my flat's garage after a theft attempt, which resulted in a replacement garage door being needed. BNS manages the estate, and some decisions are overseen by the directors. Initially, the directors rejected my claim, stating it was not the estate’s responsibility. However, thanks to Lydia’s proactivity, she researched my case and confirmed it was covered and successfully got the claim approved with the insurers. Really appreciate her support and dedication!

Paul and Josh came to decorate my son's bedroom, bathroom, and toilet. It was an absolute pleasure having them do the work! The job was completed to the highest standard—I couldn’t be happier with the results.

They truly went above and beyond. I would highly recommend them to anyone!

I had expected there to be more mess during the process, but I was pleasantly surprised—my home was left spotless at the end of each day. A really professional and tidy job all around :)
So pleased :) Thank you!! :)

Awful company. Mismanaged the Airpoint property in Bristol, didn't submit financial records for three years, made a total mess of the building and then stole £700 of my management fees. Avoid at all costs. Currently pursuing them through the ombudsman service.

This management property company is poor to the point of being incompetent. Communication and customer care is shocking. They have very high staff turnover which highlights an underlying issue. Be very cautious of dealing with this organisation.

Jake and Sam worked hard at tidying up from a pipe leak in my dining room and kitchen They lay down a new lino, put in some new skirting and did paintwork which looks great and better now than it did before I would have given five stars but there was lack of communication by bns at the start which delayed the work by a day but the guys where friendly and their work was very satisfactory

I don’t even want to give this company 1 star. We have unfortunately had a terrible experience using BNS’ “services”. They charge astronomical prices and tell you it’s standard. We have been trying to leave them but they will not communicate with us. They haven’t sent us a final invoice so we can close our account. We’ve been waiting for this for months. They are keeping us hanging on for reasons I am unsure. I have tried calling / emailing them several times and no one gets back to me. Please do not use this company. We are so disappointed with how we’re being treated - mostly just ignored!

Tommy did a great job repairing and repainting my flat after a leak. He repainted the cupboards, doors, and hallway and made sure everything matched perfectly. He worked quickly, efficiently and the place looks fantastic. I’m really happy with how it turned out and really appreciate his work!

Tim and Paul done a good job replacing the step outside my conservatory and replacing kitchen floor tiles in my kitchen. They worked well together. They showed me how they were going to do the job. I think both enjoyed doing the repairs

Met with Tommy today for him to drop off a dehumidifier to my flat after a leak. He was so friendly and helpful it was a breath of fresh air.

I raised a ticket with BNS (Lydia Patel) to look at a tree that is leaning over due to the high winds recently. If it was to come down it would cause damage to my property and potentially cause an accident if a car was driving past/ pedestrians. It took BNS several days to let me know that a neighbour would 'cut it down'. Not sure why I pay a fee if they can't resolve it professionally and correctly. Since then, i have messaged several times to ask for the insurance details, qualifications and licence of the individual cutting the trees down but BNS are now ignoring me. I have asked for management contact details but no luck! I have even stated that i will be contacting the housing ombudsman but they still wont respond to me. I am heavily pregnant and they are causing me so much stress!

We had a four day slot and Tommy was absolutely: amazing with his mannerism, polite by knocking before entering, communicating when he’ll go for his break or the work completed, work seamless and didn’t interrupt or disturb anyone. He worked meticulously and was tidy. True professional Tommy.

BNS. Did an Insurance repair to our bathroom floor on removal of the existing floor tiles the workman highlighted that the joist underneath the bath was the incorrect width subsequently he contacted his office as this was unsafe a team from the office arrived to check they confirmed that it was unsafe and needed to be replaced the Insurance company agreed for this to be replaced the works was carried out and done to a good standard