Kylie made our experience great today at Bracknell branch. She is very competent when dealing with children who want to try contact lenses. She was innovative in exploring techniques for teaching my... Toon meer
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Thank you to all the staff at Barnsley Boots opticians for the care & attention given to my elderly mum. She was very apprehensive but everyone made her feel totally at ease & well looked after. She e... Toon meer
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Went to Yardley, Birmingham, Boots Opticians and was seen by the Optometrist Sabrina for the second time. She advised me to see her after 6 months or before if my condition worsens. Sabrina is going t... Toon meer
Bedrijf heeft geantwoord
Unprofessional staff. They misspelled my address and contact details, and I waited a very long time for my glasses without being notified when they were ready, even though I needed them urgently for w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
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11K reviews
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Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received good, quick, and professional service during your visit. It’s wonderful to know that the team were able to assist you efficiently while providing a positive experience. We truly appreciate your kind words.
A really excellent experience at Boots…
A really excellent experience at Boots Opticians in Horsham. Everyone was very friendly, welcoming and professional throughout.
Katie Warren, the optometrist, was excellent. She was extremely thorough, gave very clear advice and was reassuring throughout the examination. I felt that everything was explained properly and that she took the time to make sure I understood the results and the options available.
The members of staff who helped me choose and order my new glasses were equally impressive. They were very diligent and took great care to make sure that everything was absolutely right, rather than rushing the process.
Overall, a very, very good experience. I would highly recommend Boots Opticians Horsham and would definitely use them again.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Horsham store provided such a friendly, welcoming, and professional service throughout your visit.
It’s wonderful to know that Katie Warren carried out such a thorough examination, explaining everything clearly and ensuring you felt reassured and well informed about your results and options. We’re also pleased to hear that the team who helped you choose and order your new glasses took the time to make sure everything was exactly right and never rushed the process.
We truly appreciate your recommendation and kind words, and we’re delighted that you had such an excellent experience.
Unrushed and thorough.
As usual, my recent experience with the Optometrist was exceptional. It is never rushed and is always thorough. I chose my frames before my eye test and have always been happy with my experience. Now waiting for my new specs to arrive.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you continue to receive such exceptional care from the optometrist. It’s wonderful to know that your eye examinations are always thorough, unhurried, and reassuring. We’re also pleased that choosing your frames was a positive experience and that you consistently leave satisfied with the service you receive. We truly appreciate your kind words and hope you enjoy your new glasses when they arrive.
Very good service in the penzance…
Very good service in the penzance branch. From mark sarah and anita
17 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Mark, Sarah, and Anita at our Penzance store provided such very good service during your visit. It’s wonderful to know that the team helped make your experience a positive one. We truly appreciate your kind words.
Customer service at Canary Wharf…
Customer service at Canary Wharf opticians is high level
especially Victoria.She was very helpfully to my granddaughter to choice the glass frame.Very Thanks
16 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Victoria at our Canary Wharf store provided such high levels of customer service and was so helpful in assisting your granddaughter with choosing her glasses frames. It’s wonderful to know that her support made the experience a positive one. We truly appreciate your kind words.
What a excellent service from the team
What a excellent service from the team, alison, sarah and optician habibah. Make me feel at easy. A very well done.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alison, Sarah, and Habibah provided such excellent service during your visit. It’s wonderful to know that they made you feel at ease and well looked after throughout your appointment. We truly appreciate your kind words.
The team is friendly, kind and takes eyesight seriously
The team as a whole is friendly, kind and takes eyesight seriously. They invest their time in you to ensure you get what you need, and are incredibly patient. I trust that they are thorough and that if I have any issues with my eyesight, new contacts or new glasses at any time, that they will be there to help.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were friendly, kind, and patient throughout your visits. It’s wonderful to know that you feel they take your eye health seriously, invest time in understanding your needs, and provide care you can trust. We truly appreciate your confidence in the team and your kind words.
Very professional service for both…
Very professional service for both contact lens and eye test. Very detailed explanation of all the findings.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such professional service during both your contact lens appointment and eye test. It’s wonderful to know that everything was explained in detail and that you felt well informed about your results and eye health. We truly appreciate your kind words.
Fidan was superb
Fidan was superb, nice knowledgeable and very patient. She gave us an understandable if the varifocals levels of quality and how they work. 6 stars
15 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Fidan provided such knowledgeable, patient, and helpful service during your visit. It’s wonderful to know that she explained the different varifocal lens options clearly and helped you understand how they work. We truly appreciate your kind words and your 6-star recommendation!
Boots eye test was great
I arrived on time and was greeted well. I waited only a few minutes before I was taken to have the initial tests. These went quickly and very well. The male assistant was professional, careful, knowledgable and courteous. I then waited a very short time for the optometrist. The lady who tested me was friendly, helpful, skilled and talked me through everything. She answered my questions and offered good advice. After the eye test, I finished the next tests quickly and efficiently. At the end, the female assistant offered to adjust my glasses because they were hurting me. She did this, now the glasses are fitting well. I was offered further advice and asked if she could help more.
I asked for the names of the ladies that I saw, because I want to thank them very much, but unfortunately I forgot their names. Please pass on my thanks to all those who served me. I always go to Boots to get my eye tests, and honestly this is the best appointment I have ever had, because it went perfectly. Thank you Boots.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that your visit went so smoothly from start to finish, with minimal waiting times and professional, courteous service throughout. It’s wonderful to know that the team took the time to explain everything clearly, answer your questions, and ensure you felt comfortable and well looked after. We’re especially pleased that your glasses were adjusted to improve their fit and comfort. Your kind words mean a great deal, and we’re thrilled to hear that this was the best appointment you’ve had with us. Thank you for your continued loyalty to Boots Opticians.
Great service and understanding
Great staff professional to the highest standard
13 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team provided such professional service to the highest standard during your visit. It’s wonderful to know that their expertise and care made such a positive impression. We truly appreciate your kind words.
Felt pushed
I came in with my mother to boots Boston , she is unable to speak English , she had an eye test at at specsavers , but wanted to find frames she really liked, we explained this , a lady who on meeting seemed lovely but seemed to lose interested as we where taking a while , she mentioned her upcoming wedding and we enjoyed that chat , then on sitting down looked at the time and ,, seemed to want to rush after we mentioned being on benifits , my mother could see the ladies disinterest, and felt upset , we got the glasses , spent more than wanted , the small brunette lady , made our experience at boots Boston terrible
1 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear that your mother was disappointed with her experience during your visit. We appreciate the concerns you've raised regarding the service provided and how she felt during the process of choosing her glasses. We're sorry to learn that the experience did not meet your expectations and thank you for bringing this matter to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Lichfield boots opticians where…
Lichfield boots opticians were amazing, very helpful and a great laugh. They treated the kids amazingly. Mand and Joe massive shout out to two people who actaully take pride in their work and making people smile.
15 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Lichfield store provided such amazing service and made the experience so enjoyable for you and your children. It’s wonderful to know that Mand and Joe were so helpful, friendly, and great with the kids, helping to make everyone smile. We truly appreciate your kind words and will be sure to share your praise with them.
Boots optician’s in Christchurch.
On my recent visit to Boots opticians in Christchurch I was welcomed in a very friendly manner almost like being a family member. The staff were excellent at reducing any fears that I may have had and I was certainly put at total ease very quickly.i was then introduced to Namrata Narsi the lady that would carry out my eye test,wow what a professional lady each step was fully explained to me in a way that I fully understood, The care and way I was treated was absolutely fantastic, If any person reading this review is due an eye test then you will not do any better than visiting this branch and in particular Namrata then believe me you will not find anyone better anywhere. A really brilliant experience was had by me.
9 juli 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Christchurch store made you feel so welcome and helped put you completely at ease from the moment you arrived. It’s especially wonderful to know that Namrata Narsi provided such professional and caring service, taking the time to explain each step of the eye test clearly and ensuring you felt comfortable and informed throughout. We truly appreciate your recommendation and kind words, and we’re thrilled that you had such a positive experience with the team.
Boots Hanley opticians
Boots Hanley opticians
Great service today from initial tests when we arrived, through to Catherine who helped me pick my glasses.
Excellent service would recommend to all
15 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received great service throughout your visit to our Hanley store, from the initial tests right through to choosing your new glasses. It’s wonderful to know that Catherine provided such helpful support and made the experience a positive one. We truly appreciate your recommendation and kind words.
La mejor
Fui porque había perdido un tornillo de mis gafas de sol. Oshanna me atendió muy amable. Fue súper atenta. Recomendable 💯
13 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Oshanna provided such friendly, attentive, and helpful service when you visited with your sunglasses. It’s wonderful to know that she was able to assist you and make your experience such a positive one. We truly appreciate your recommendation and kind words.
Avoid Lancaster Boots Opticians
Avoid Lancaster Boots Opticians, they don’t tell you when eye tests or contact lense checks are due and then withhold contact lenses that have been paid for. Totally incompetent and inefficient
15 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the concerns you've raised regarding communication about your eye care appointments and contact lens checks. We appreciate the frustration this situation has caused and thank you for bringing it to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
korran humphreys was really good would…
korran humphreys was really good would really recommendation the service was good would go back again Manchester boots
3 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Korran Humphreys provided such good service during your visit to our Manchester store. It’s wonderful to know that you were pleased with the care you received and would happily return again. We truly appreciate your recommendation and kind words.
Boots Opticians ELY, Cambridgeshire
Visited Boots Opticians in Ely to look at getting some prescription sunglasses.
Nina was extremely friendly, helpful and polite. She was knowledgeable about the products and gave me great advice on the style of glasses that suited me.
Great customer service 👏
15 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Nina at our Ely store provided such friendly, helpful, and professional service while helping you choose prescription sunglasses. It’s wonderful to know that her product knowledge and advice helped you find a style that suited you well. We truly appreciate your kind words.
All went well
14 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that all went well during your visit. We truly appreciate your kind words and are pleased that you had a positive experience.
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