Friendly staff. Saw me on time. My optician Tiffany was very thorough and explained everything to me. When it came to choosing frames they agreed to use my existing frames which were originally from B... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I always receive 100% excellent care and service at Boots Opticians. Juliette, who has been there for years, is simply wonderful. Eddie, my new optician, was fantastic today. Thank you both. I would n... Toon meer
Bedrijf heeft geantwoord
Boots Middlebrooke in Horwich don’t communicate with their customers, yet they still take your money ! Being told I could exchange my unopened contacts as my prescription had changed plus I don’t wear... Toon meer
Bedrijf heeft geantwoord
A great service from everyone at Boots opticians in New Milton. Thorough eye exam from Matt, pre and post exam checks by Jasmin and Lucy and amazing help and patience from Cassidy who spent so much ti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Uitstekend
10K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My experience at Boots Opticians Middlebrook.
My experience at Boots Opticians Middlebrook was very positive.
My Optometrist Alpa was very thorough, accommodating and professional.
Lucas was very endearing, amusing and helpful when dealing with my purchase and Heidi ensured that my new spectacles were a perfect fit.
The whole team were happy to help and made me feel like a valued client.
7 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Alpa provided such thorough and professional care during your visit to our Middlebrook store. It’s also wonderful to know that Lucas and Heidi made your experience enjoyable and ensured your glasses were a perfect fit. We truly appreciate your kind words about the whole team and are so pleased you felt valued throughout your visit.
Excellent service
Ease of booking,Professional,friendly,knowledgeable staff.Good communication .
20 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that booking was easy and that the team provided such professional, friendly, and knowledgeable service with clear communication throughout. We truly appreciate your kind words.
Excellent Service
Excellent service, staff a credit to the company, would recommend to anyone.
21 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service and that the team made such a positive impression. Your recommendation means a great deal to us. We truly appreciate your kind words.
efficient service all went well
21 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re pleased to hear that you experienced efficient service and that everything went smoothly. We truly appreciate your kind words.
Excellent service all round.
20 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service all round. We truly appreciate your kind words.
Just want to mention Roney at Winton
Just want to mention Roney at Winton
Bournemouth. Such a helpful young man who made a very helpful and speedy repair to my favourite old glasses.
Many thanks to him!
21 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re delighted to hear that Roney was able to repair your glasses so quickly and provide such helpful service at our Winton Bournemouth store. We truly appreciate your kind words.
The staff were all friendly
The staff were all friendly, helpful and found something going on with my eyes.
This was at Boots Opticians, Winton, Bournemouth.
I dealt with Sarah, Roney and Viola
21 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sarah, Roney, and Viola were friendly and helpful during your visit to our Winton Bournemouth store, and that the team were able to support you with your eye care. We truly appreciate your kind words.
Appointment for elderly mother with…
Appointment for elderly mother with dementia. From first contact with staff through the examination and after care absolutely outstanding service. Beth was particularly patient and understanding. Excellent experience, thank you 👍
21 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team provided such outstanding care for your mother, and that Beth was especially patient and understanding throughout. We truly appreciate your kind words.
Professional and excellent customer service
Although Boots opticians in the Trafford Centre were short staffed today, the lady who greeted me apologised for the wait and was very helpful. Unfortunately the optometrist did not introduce himself and the consultation felt rushed. The dispenser, Zainab was professional, enthusiastic and gave excellent customer service.
21 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re sorry to hear that your consultation felt rushed and that the optometrist did not introduce themselves, as this isn’t the standard of care we aim to provide. However, we're pleased that the team member who greeted you was helpful despite the busy conditions, and that Zainab delivered such professional and enthusiastic service.
Poor Experience
The contact lens optician at the Warrington store (Suzanne Smith I think her name is) was fantastic, but the rest of the experience was extremely poor.
So many errors made, lenses not received multiple times when they should be so I couldn’t continue the contact lens trial on 3 occasions out of 3, optician asks them to call me when the lenses come in but they don’t, therefore causing further delays and frustration, no answer on the phone when you call, when you do get through they say call back later and put the phone down on you. I ask for a quote for glasses and the person I spoke to couldn’t understand a word I was saying (I think he’s called Patrick) and I kept having to repeat myself, then he got it completely wrong as he clearly didn’t know how to quote for a pair of simple prescription glasses. Another member of staff overheard and came over to correct the totally wrong price he quoted, at which point I walked out.
Staff (not the optician) constantly trying to get me to join the contact lens reward scheme, despite me clearly saying no multiple times and telling them it has the lowest score on Trustpilot that I have ever seen because there are so many issues with it and so many angry customers! Score of 1.3!
Apart from the contact lens optician who was outstanding, professional, friendly, polite and gave very clear guidance, the rest of it is sheer incompetence!
I walked a few doors down into Vision Express and received a very professional service and quote for prescription glasses.
Up your game Boots!
20 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience with us. We’re pleased to hear about the excellent care you received from the optician, but sorry to hear about the repeated issues with your contact lens orders, communication, and overall service, and how frustrating this has been. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Excellent
Boots Opticians in Andover are excellent. They are also friendly, extremely helpful and I thoroughly recommend them.
20 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found our Andover store to be friendly, extremely helpful, and providing excellent service. Your recommendation means a great deal to us—we truly appreciate your kind words.
Very professional service
Very professional service. Able to answer queries and have a huge selection of frames. Didn’t have to wait long until my glasses were ready to pick up. Always helpful if glasses need adjusting at any time.
Been coming here for years and will continue to do so.
20 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear you received very professional, helpful service and were able to choose from a great range of frames. It’s wonderful to know your glasses were ready quickly and that the team continue to support you whenever adjustments are needed. We truly appreciate your loyalty.
Excellent service and very thorough.
19 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent and thorough service. We truly appreciate your kind words.
Great service
19 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear you received great service, we truly appreciate your kind words.
Very satisfied
Elena, Namanata and Ellie gave an excellent service today @the Christchurch branch . Namanata listened carefully to all my symptoms and her examination was very thorough.
Both Elena and Ellie were also excellent in helping me to select and to fit me for new glasses. Thank you
20 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Namanata provided such thorough and attentive care, and that Elena and Ellie were so helpful in supporting you with your new glasses. We truly appreciate your kind words for the Christchurch team.
Excellent service at Boots
Tom Densham is always very helpful and thorough. He takes time to explain everything in a clear way which is easy to understand. All the staff were very pleasant and welcoming.
19 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Tom Densham provided such thorough and helpful care, taking the time to explain everything clearly. It’s also great to know the whole team were welcoming and pleasant. We truly appreciate your kind words.
Staff were very helpful and showed…
Staff were very helpful and showed patience explaining what was to happen and when selecting the right pair of glasses. Vanessa was very patient and Kieran was very helpful helping my daughter choose the glasses that suited her the most. The staff member who initially saw my daughter for the first eye check was also very helpful explaining what was happening.
19 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Vanessa and Kieran provided such patient and helpful support when choosing glasses for your daughter, and that the team clearly explained each stage of the process. We truly appreciate your kind words.
Just spent total of 5 hours travelling…
Just spent total of 5 hours travelling plus cost of parking, fuel, and train fares to be told they would not undertake my eye test, due to not confirming I would pay for the test if my eye sight had not deteriorated since my last appointment a year ago. It seems unbelievable my file was marked as a 2 year review with out me being told. At the time of booking I was not made aware of this. It was confirmed this was the rules of the NHS, I’m retired and finding all these hidden charges outrageous.
I could not afford the risk of be liable for a £30.
20 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience with us. We’re sorry to hear about the circumstances surrounding your appointment, including the lack of clarity at the time of booking and the inconvenience caused by your journey. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Overall service, and my opticians (kaajal pandits) helpfulness. 5 stars *****
Corby, Northants.
verall service
18 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear you received 5‑star service at our Corby store and that Kaajal was so helpful during your visit. We truly appreciate your kind words.
Berwick Eyecare
Berwick Eyecare
The professional service from the optician and staff.
Kind, helpful, friendly and efficient.
Thank you Mohammed, Donna and Caitlyn
29 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Mohammed, Donna, and Caitlyn provided such kind, friendly, and efficient professional service. We truly appreciate your kind words.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.