Borough 22 Doughnuts Reviews 

258
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 3 van de 5 sterren

Follow up on the below, hence increasing the review score: Delivery arrived late as the DPD driver signed off the parcel before expiring of the time slot, knowing will eventually deli... Toon meer

Beoordeeld met 3 van de 5 sterren

I used to order fried donuts mail order regularly. I used to heat them up in the oven and they were delicious! A crispy exterior and fluffy middle, just like real fried donuts. However recently... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased a box of jam doughnuts as a gift after buying and enjoying a few in store. Have to say they were delicious and the recipient enjoyed them. A quick refresh in the microwave made them very tas... Toon meer

Beoordeeld met 5 van de 5 sterren

Product is easy to order online. Regular email updates on processing of order etc. very pleased with the quality of the packaging (each donut had it's own compartment in the box). Product was fresh... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Donutwinkel
  2. ook in
  3. Bakkerij
  4. Glutenvrij restaurant
  5. Veganistisch restaurant

Geschreven door het bedrijf

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

258 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(258)

57 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

If you have been missing doughnuts these are the perfect gluten free sweet treat

I am always on the search for an exceptional gluten free sweet treat to have on my birthday so decided to try these when the ad popped up on my Instagram feed. I had long ago accepted doughnuts would have to be on the long list of products that have become a dim and distant memory since becoming gluten free.

The Strips and dips were my doughnuts of choice as back in the day I would normally just have the fried and sugared version. I loved the texture, taste and serving size. The dips were both good options to enhance the taste for those who like extra sweetness. They freeze well and the reheat instructions are spot on. I had planned to keep them to eat as a treat over a few weeks but feel I need to have one each day so I can use up the dips while they are still fresh, that's my excuse and I am sticking to it!

I am so glad that I have finally found the perfect treat and I look forward to ordering my next batch when my birthday rolls around in a few months time. In the mean time I am sending emails to all my gluten free buddies so they can share the joy too.

22 mei 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Tessa this is amazing to hear how much self restraint you have! 1 a day is really good going for the strips :) thank you very much for the feedback and we look forward to you sampling more of our range soon! Ryan

Beoordeeld met 5 van de 5 sterren

Best gluten free donuts

Because they're fried! The most gluten like me and my girlfriend have experienced, lightly chewy with a little crisp on the exterior. Great flavours too, the jam was our favourite, can't go wrong with a classic.

30 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks so much, Joshua! We are so happy they were loved!

Beoordeeld met 5 van de 5 sterren

OUT OF THIS WORLD GLUTEN FREE DELICIOUSNESS!!!

These doughnuts were nice and fresh when I received them and only needed a few seconds in the microwave to revive them fully. The flavour is out of this world and tasted like I remember a doughnut used to taste (all those many, many years ago) maybe even better! Yes, it's on the pricier side, but you get great value for what it is and you can tell each batch is made with love and care

10 mei 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you, Rachael! This is great to hear our reheating instructions were successful. We are working on the recipe to improve it so watch this space.

Beoordeeld met 5 van de 5 sterren

OMG these doughnuts are amazing

OMG these doughnuts are amazing! I have to be gluten free so haven't really had a doughnut in almost 15 years! I bought the cinnamon ring doughnuts. They are freezable so I don't have to worry about trying to eat 6 in one go but I think I actually could! I can't wait to try some of the other flavours/types.

25 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you so much, Melanie. Glad to hear they freeze well too.

Beoordeeld met 4 van de 5 sterren

A treat!

It is so good to be able to eat doughnuts when gluten intolerant! They tasted wonderful. I have frozen most, as they are an expensive treat. I hope they defrost and re-heat well. Ordering and delivery was problem free. Great to discover this product and will re-order for special occasions.

24 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks so much, Dee

Beoordeeld met 2 van de 5 sterren

Need to get your delivery system sorted…

Need to get your delivery system sorted out. I have had to have money returned or delays on orders from you many times Doesn't bode well for a successful business.

29 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks, Angela. We have been equally frustrated but are taking positive action which will be excellent news for you. We will send an email out once we've implemented things.

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing , the best doughnuts

29 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks, Emma!

Beoordeeld met 5 van de 5 sterren

Great doughnuts

These are great doughnuts! They were packaged really well with clear instructions how to reheat. The baked ones are quite cake like but very tasty. I will definitely seek out borough 22 when I'm next in London as I imagine they will taste even better fresh!
Thank you

25 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Yes, please do stop by. Come to our Saturday shop if you can.

Beoordeeld met 5 van de 5 sterren

Perfect for coeliacs

Perfect for coeliacs!
I got my ordered box yesterday, shipped quickly and arrived 2 days after my purchase.
I got the fried box and had the sugar ring one last night and have just devoured the raspberry jam one today!
Why does microwaving them and then rolling them in sugar work such magic?! Follow the instructions included in your box and you will not be disappointed!

Such a lovely treat and I have really missed doughnuts. It’s been nearly two years since my coeliac diagnosis and they are such a scrumptious treat! Looking forward to the chocolate one and last ring one I’ll save for a treat down the down the line!

I’ve just frozen one to give to my coeliac colleague on Wednesday and I will give her the strict microwave and sugar rolling instructions.

Very much worth the money.
Great product- needed to share my delight!

4 mei 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

This is an awesome review, Helen. Thank you so much! Great to hear the reheating process works but we are working on a recipe that doesn't require any of this.

Beoordeeld met 2 van de 5 sterren

We’ve bought from you a number of times…

We’ve bought from you a number of times but these items weren’t as good as previous. Very hard despite cooking them in the oven as instructed. Normally as I say really good gluten free option. They arrived part frozen still so not sure if that’s the reason.

25 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hey there, please drop us an email and we will look into this for you.

Beoordeeld met 5 van de 5 sterren

Pure delight

Love, Love, LOVE. I can’t tell you how long I’ve been searching for a decent gluten free doughnut. These really blew me away! Cant wait for the next occasion to purchase. Yum!

25 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

This is awesome. Thank you so much

Beoordeeld met 3 van de 5 sterren

Hi I was so looking forward to…

Hi I was so looking forward to receiving my doughnuts after spending £60
They were nothing like the pictures. Half the size and some were under cooked

24 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hey Andros, Please reach out to us via our contact us page and we'll discuss some options.

Beoordeeld met 1 van de 5 sterren

Really disappointed

Really disappointed and I hate to be the one to give a negative review. We were so excited to receive our doughnuts- there is me and my 2 children aged 9 & 5 who are all coeliac in our house. My children get so upset by not being able to eat doughnuts so I treated them to some Borough 22 doughnuts, they obviously chose the ones with the icing and decoration on top. When they arrived the smell coming from the box was amazing however when we opened them some the doughnuts were a a little deformed and there was icing all over the box- it didn't look like they'd been handled very well in transit which isn't Borough 22's fault. On tasting them they did taste good and tasted like how I remember a normal doughnut used to taste. However they were so unbelievable dry and stodgy which was so disappointing. There is instructions on how to reheat the doughnuts however having the ones with all the icing and toppings just isn't doable as they all melt! I really am gutted as I love this brand and everything they stand for.
Update: I have responded to the owners reply to this review twice and they have ignored me. Won't be purchasing or getting in touch again

25 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

We're really sorry, Jo. Please do get in touch with us via our Contact Us page and we'll look into some options for you.

Beoordeeld met 1 van de 5 sterren

chewy

The cinnamon doughnuts were chewy and I couldn’t taste any cinnamon.

19 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Ah Really sorry about that, Julie. If you can drop us a line we can look into this for you.

Beoordeeld met 5 van de 5 sterren

So good we've ordered more

My 13 yo daughter has multiple food allergies and coeliac disease. Finding lovely sweet treats is not easy however Borough 22 popped up on my Insta feed and I was intrigued. Suffice to say I've just ordered her a 2nd box. She's a very happy customer.

25 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

That is so awesome to hear, Dr!

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