Borough 22 Doughnuts Reviews 

257
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 3 van de 5 sterren

Follow up on the below, hence increasing the review score: Delivery arrived late as the DPD driver signed off the parcel before expiring of the time slot, knowing will eventually deli... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased a box of jam doughnuts as a gift after buying and enjoying a few in store. Have to say they were delicious and the recipient enjoyed them. A quick refresh in the microwave made them very tas... Toon meer

Beoordeeld met 3 van de 5 sterren

I used to order fried donuts mail order regularly. I used to heat them up in the oven and they were delicious! A crispy exterior and fluffy middle, just like real fried donuts. However recently... Toon meer

Beoordeeld met 5 van de 5 sterren

Product is easy to order online. Regular email updates on processing of order etc. very pleased with the quality of the packaging (each donut had it's own compartment in the box). Product was fresh... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Donutwinkel
  2. ook in
  3. Bakkerij
  4. Glutenvrij restaurant
  5. Veganistisch restaurant

Geschreven door het bedrijf

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

257 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(257)

57 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Just brought my 2nd box of Doughnuts

Just brought my 2nd box of Doughnuts, they are so good now I don't have to miss out when hubby eats his doughnuts

17 juli 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

YES! That's awesome. WOuld love to know what the hubby thinks of them too.

Beoordeeld met 4 van de 5 sterren

Fantastic doughnuts

Fantastic doughnuts! The price of the doughnuts is a bit steep, but for a payday treat they are more than worth it! The taste and texture are just like 'normal' doughnuts, you would never guess they were gluten free

1 juli 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

That's awesome to hear, Beth! We worked hard on that recipe and are so happy it all paid off!

Beoordeeld met 5 van de 5 sterren

Best. Doughnut. Ever!

Easy to order, delivered on time, well packaged. Now the boring bits are said......WOW! It had been 21 ywars since i had a doughnut, a proper doughnut and after trying a doughnut at the allergy and free from show I just simply had to have more! I was concerned they wouldn't be as nice when not as fresh. But, they come with reheating/refreshing instructions and wow! Divine, delicious, delectable, delightful!
Thank you Ryan for developing this recipe and working so hard to perfect it so us gluten free folk could enjoy doughnuts again. Worth every penny!

27 juni 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

You are so welcome! You are exactly the reason we exist.

Beoordeeld met 5 van de 5 sterren

Highly recommend!

I like that I could pick the delivery date. These doughnuts are delicious! As with most gluten-free foods, don't expect them to taste exactly like regular doughnuts. They're different but delicious, and I think just as good if not better. They can be frozen for storage and easily warmed up for consumption. A little expensive but worth it for an occasional sweet treat. Highly recommend!

25 juni 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you so much, Carolle.

Beoordeeld met 4 van de 5 sterren

Very nice products.

Very nice products.
I ordered more
My son liked them too.
A bit pricy.
The website/ordering process was frustrating and complicated. I had some issues both times I ordered.

24 juni 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks for the feedback Jen - Are you able to explain what exactly you found frustrating and we can try to address it.

Beoordeeld met 5 van de 5 sterren

Pure magic! GF donuts that finally taste like the real thing

I went to Borough 22’s Notting Hill pop up recently (having never been before and being desperate for a GF donut after 11 years without one) and WOW! I couldn’t believe how good they were. I’ve tried a few donut alternatives and all of them were so dry and caky but these couldn’t be any different to those! I had a jam filled sugar donut and it tasted exactly how I remembered from childhood. So many Coeliac’s will understand how hard getting the texture of any GF baked goods are, so how they’ve managed to make a chewy and fluffy donut that actually tastes like the real thing feels like magic to me. Such a joyful experience, I will absolutely be back!

30 juni 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you so much for this. This is exactly the experience we strive for and we are so happy that you loved it.

Beoordeeld met 5 van de 5 sterren

Delicious - microwave before eating for best taste

I bought a batch of their fried doughnuts at the allergy free from show (raspberry jam filled, original glazed, choc sprinkles) and they were delicious.

I'd recommend microwaving them for about 10 seconds before eating, so that they are soft and moist.

23 juni 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Feel bad writing this, but very dry, dense donuts

I feel really bad writing this review because I love any business attempting to create gluten free products, but considering the price I felt an honest opinion was worth sharing for others.
I ordered the 'Baked Best of box' as a birthday treat for myself, considering all the awards and positive reviews I was expecting good things although tried to keep my excitement realistic (as we know what gf products can be like).
However, in all honesty I was really disappointed.. the dough of the donut was not good at all, it pains me to say, but possibly the worst I've ever had. The donuts were really hard, really dense and really dry.
I've been gf for ten years so am used to an element of dry dense bread/dough etc so tried to 'power through' thinking maybe I was being fussy, but I tried them all and they were all SO stodgy and dry, almost tasted stale, I got no enjoyment from eating and so ended up throwing the box of half eaten donuts out.
Have given 2 stars because I can't fault the delivery and the icing/toppings were pretty tasty! Really disappointed and a bit confused by the good reviews, maybe the fried donuts are better?

19 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very dry and hard to get down

I went to the Allergy and Free From show yesterday and was really excited about trying a doughnut from Borough 22 as I've seen all the insta posts on them and heard good things. After queueing for a half hour, I got a vanilla glazed donought and ate it at home. I got them in the afternoon and was expecting a fresh batch (given they had them delivered straight from their shop). The first bite was really disappointing, very dense, dry and stodgy dough, difficult to get down, and the middle looked as if it hadn't been fully cooked through. I was very disappointed, not worth the £5. I understand it's difficult to make gf products, but I just don't get all the hype around this place if this is the standard to expect

22 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great doughnuts

I ordered these as part of a birthday celebration and loved them. We even ended up freezing some and they tasted good too. Looking forward to buying them again in the future. They also feel a lot more filling than a normal doughnut (from what I remember), so you definitely get your moneys worth!

30 mei 2024
Beoordeeld met 2 van de 5 sterren

Dense, poorly delivered

Just been at the Allergy and Free From show London and was super exited to see donuts (like probably all GF people at the evet was)
However when I got the donut It was hard. The friendly staff said they are better eaten once they have defrosted (confused why you would sell the product frozen as now it limits the customer at the event to be able to re freeze of they didn't live near)

Unfortunately even defrosted the custard donut was dense, chewy and hard to digest.

22 juni 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Donuts very very solid

Donuts very very solid. Reheated according to instructions, the outside was perfect fatty, sugary coating, the jam was delicious real raspberry jam. But I couldn’t really swallow the dough, it was so solid

30 mei 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Franni we are sorry to hear about this are you able to email us hello@borough22doughnuts.com where we can resolve this for you. Regards, Ryan

Beoordeeld met 3 van de 5 sterren

Good try

I'm sorry to only give three stars, I hadn't had a doughnut in almost 14 years and was so looking forward to that lovely soft sugary treat. I completely understand how difficult it can be to make things gluten free but I found the texture of the doughnuts really heavy and chewy even after reheating according to your instructions. The flavour was nice and I think if had them freshly cooked they might be better but they just weren't the treat I was looking forward to.

28 mei 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Kim thank you for your feedback we will take this into consideration and continue to improve our delivery options so that our doughnuts can get to you in the freshest way possible, regards Ryan

Beoordeeld met 1 van de 5 sterren

Awful, never again.

Awful. I tried to contact Borough 22 on the day I received the doughnuts I bought, in the hope I just got a bad batch. Unfortunately after reaching out via email and social media I was ignored. The doughnuts I received were stale, dense and soggy at the bottom. Like 6 out of date frozen thawed doughnuts left out in the sun. A £34 birthday present for a little girl just diagnosed with Coeliac disease. I couldn’t be more dissatisfied.

28 mei 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Mike, Thanks for the feedback. I've flagged this with customer services and someone will be in touch shortly to resolve this for you.

Beoordeeld met 1 van de 5 sterren

The donuts were stale from the moment…

The donuts were stale from the moment of arrival. I expected a lot and was very disappointed. Even with heating them up, they were just so hard.

28 mei 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Melissa could you please email me directly hello@borough22doughnuts.com
So we can get a resolution for you, Ryan

Beoordeeld met 5 van de 5 sterren

Great to have GF doughnuts

It was great to have gluten free doughnuts but I had to freeze some since I couldn't eat them all myself by the use by date (well I could have but that would have been greedy 😜).

I chose the baked one but I think I'll try the more traditional ones next time.

28 mei 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Anne, thank you for your review and we are thrilled to hear that you enjoyed our baked doughnuts, come and visit us again soon for a taste of our fried! Regards, Ryan

Beoordeeld met 2 van de 5 sterren

They were okay

They were okay. I ordered for a weekend delivery but apparently too late in the day so they delayed the order. Would suggest the site get updated to prevent that. When they arrived they seemed almost stale already…

29 april 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Stephen would you be able to email us directly hello@borough22doughnuts.com so we can resolve your issue over on email. we have had some issues with our deliveries in the last fortnight and are constantly trying to improve how we can deliver our doughnuts to our customers in the freshest state, regards Ryan

Beoordeeld met 5 van de 5 sterren

If you have been missing doughnuts these are the perfect gluten free sweet treat

I am always on the search for an exceptional gluten free sweet treat to have on my birthday so decided to try these when the ad popped up on my Instagram feed. I had long ago accepted doughnuts would have to be on the long list of products that have become a dim and distant memory since becoming gluten free.

The Strips and dips were my doughnuts of choice as back in the day I would normally just have the fried and sugared version. I loved the texture, taste and serving size. The dips were both good options to enhance the taste for those who like extra sweetness. They freeze well and the reheat instructions are spot on. I had planned to keep them to eat as a treat over a few weeks but feel I need to have one each day so I can use up the dips while they are still fresh, that's my excuse and I am sticking to it!

I am so glad that I have finally found the perfect treat and I look forward to ordering my next batch when my birthday rolls around in a few months time. In the mean time I am sending emails to all my gluten free buddies so they can share the joy too.

22 mei 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Tessa this is amazing to hear how much self restraint you have! 1 a day is really good going for the strips :) thank you very much for the feedback and we look forward to you sampling more of our range soon! Ryan

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