Borough 22 Doughnuts Reviews 

257
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 3 van de 5 sterren

Follow up on the below, hence increasing the review score: Delivery arrived late as the DPD driver signed off the parcel before expiring of the time slot, knowing will eventually deli... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased a box of jam doughnuts as a gift after buying and enjoying a few in store. Have to say they were delicious and the recipient enjoyed them. A quick refresh in the microwave made them very tas... Toon meer

Beoordeeld met 3 van de 5 sterren

I used to order fried donuts mail order regularly. I used to heat them up in the oven and they were delicious! A crispy exterior and fluffy middle, just like real fried donuts. However recently... Toon meer

Beoordeeld met 5 van de 5 sterren

Product is easy to order online. Regular email updates on processing of order etc. very pleased with the quality of the packaging (each donut had it's own compartment in the box). Product was fresh... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Donutwinkel
  2. ook in
  3. Bakkerij
  4. Glutenvrij restaurant
  5. Veganistisch restaurant

Geschreven door het bedrijf

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

257 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(257)

57 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

These donuts are amazing

These donuts are amazing! I still can’t believe they are gluten free! The taste, the texture and the flavours are out of this world. I have celiac disease and haven’t been able to enjoy a donut since 2008! Thank you to Borough22 for creating these. Fast delivery so I will be buying on a regular basis and letting everyone know about them!

1 oktober 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

This is so amazing to hear. We are smashing the brief to make the worlds best GF vegan doughnut. Thanks so much for the feedback

Beoordeeld met 1 van de 5 sterren

really disappointing

really disappointing, these are no better than any other gf donut i have previously tried, dense and dry. maybe the fried ones are nice when eaten fresh but the home delivered donuts are no good. you need to heat them up but even then they are dense and still dry, also the ones with topping on obviously the toppings are going to melt during re heating so these are really not good. at £37 for a box of 6 delivered, its so so bad. They seem to have good reviews so maybe their quality is not consistent

27 september 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you for your feedback. We’re genuinely sorry to hear that our doughnuts didn’t meet your expectations. We understand how frustrating it can be when a product doesn't live up to the experience you hoped for, and we sincerely apologize for the disappointment caused.

We strive to ensure our doughnuts are enjoyed at their best, and while fresh donuts are often the ideal experience, we do recommend reheating them as instructed to help restore their softness. We also acknowledge that the texture may vary slightly depending on the delivery process, and we’re constantly working to improve this for our customers.

Your comments about the toppings melting during reheating are also valid, and we’ll look into better packaging and reheating instructions to address this.

We truly appreciate your feedback, as it helps us improve. If you'd like to discuss your experience further, please feel free to reach out to our customer service team—we’d love the opportunity to make things right.

Thank you again for sharing your thoughts.

Beoordeeld met 5 van de 5 sterren

It's been over 10 years since I had a…

It's been over 10 years since I had a doughnut, oh my god, Borough 22 have managed to make something that took me right back. So delicious!!

8 september 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Mission accomplished. Thanks so much!

Beoordeeld met 5 van de 5 sterren

Thank you!

Wonderful gift for my 19 year old son with coeliac. He’s never had a donut…until now.
He followed the instructions and froze a lot of them and defrosted when he wanted one. Perfect.

8 september 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you so much, so glad the re-heating instructions worked for you and your son!

Beoordeeld met 5 van de 5 sterren

Donuts are simply delicious but…

Donuts are simply delicious but delivery was poor. They arrived squished and messy. A bit of a shame really.

1 september 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

We have been researching alternative couriers for the past week so hope to be able to offer alternatives shortly.

Beoordeeld met 5 van de 5 sterren

The most delicious doughnuts !

The most delicious doughnuts !! They had sold out and Ryan kindly made me a last minute batch for a birthday celebration that evening . He delivered them right on time and everyone loved them . Highly recommend for anyone who can’t eat gluten - the dough was spectacular ! Thank you team x

19 augustus 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you so much, Alice. So glad we could accommodate this for you!

Beoordeeld met 5 van de 5 sterren

Best gluten free doughnuts that taste like they aren’t gluten free

I’ve been gluten free for 4 years now, after having 16 years of my life being able to eat gluten the hardest part has been knowing what things tasted like before. I’ve always missed some of the familiar favourites that you take for granted until you can no longer have them. I tried Borough22’s doughnuts yesterday and OMG they were absolutely delicious. I haven’t found anything as close to the gluten containing alternative in the past 4 years, so these were like heaven to me. I would 100% recommend to anyone (gluten free or not), I had the sugared ring and the chocolate filled fried doughnuts and would strongly recommend both of these but the chocolate filled one was my favourite.

18 augustus 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

This is so good to hear. thank you so much!

Beoordeeld met 2 van de 5 sterren

Dry and disappointing…

I’ve been following Borough22 for a while and decided to purchase 4 donuts from Selfridges food hall as a treat for myself and my daughter as we are both gluten intolerant. The donuts were extremely dry and disappointing. At nearly £17 for 4 I won’t be repeating this experience. Such a shame.

19 augustus 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hey Sharon, that is disappointing to hear! We have taken this up with our buyer in store.

Beoordeeld met 5 van de 5 sterren

Best gluten free donuts I have ever had…

Best gluten free donuts I have ever had after years as a coeliac. Not sure how they have managed to get the same consistency as regular donuts!

15 augustus 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Alchemy. And lots of very bad trials, lol!

Beoordeeld met 5 van de 5 sterren

Above and Beyond!

There was an issue with my order and I was able to contact Ryan, who went above and beyond to rectify it. You saved the day, Ryan, thank you!!
I would recommend they change delivery companies though!!

28 juli 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

We are looking at different ways to get our doughnuts out as best as possible. Thanks for the feedback and allowing us to fix things for you

Beoordeeld met 5 van de 5 sterren

Exceptional

Exceptional fresh. Nearly exceptional when reheated per instructions. The summer box is a great mix of flavors.

28 juli 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you so much, Tamma.

Beoordeeld met 5 van de 5 sterren

Real Gluten Free donut joy!

Real Gluten Free donut joy!
I want to say a massive thanks to Mathilde who gave me a bunch of help with my order, what an absolute superstar. We’re looking forward to ordering a lot more from Borough 22.

7 augustus 2024
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Mathilde is brilliant! We love her so much!

Beoordeeld met 1 van de 5 sterren

Doughnuts very dry and when delivered…

Doughnuts very dry and when delivered left the wrong side up even though instructions on box this way up

29 juli 2024
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hey Mylo, we're really sorry to hear about your experience. Please reach out to our customer services team so we can investigate.

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