Borough 22 Doughnuts Reviews 

257
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 3 van de 5 sterren

Follow up on the below, hence increasing the review score: Delivery arrived late as the DPD driver signed off the parcel before expiring of the time slot, knowing will eventually deli... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchased a box of jam doughnuts as a gift after buying and enjoying a few in store. Have to say they were delicious and the recipient enjoyed them. A quick refresh in the microwave made them very tas... Toon meer

Beoordeeld met 3 van de 5 sterren

I used to order fried donuts mail order regularly. I used to heat them up in the oven and they were delicious! A crispy exterior and fluffy middle, just like real fried donuts. However recently... Toon meer

Beoordeeld met 5 van de 5 sterren

Product is easy to order online. Regular email updates on processing of order etc. very pleased with the quality of the packaging (each donut had it's own compartment in the box). Product was fresh... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Donutwinkel
  2. ook in
  3. Bakkerij
  4. Glutenvrij restaurant
  5. Veganistisch restaurant

Geschreven door het bedrijf

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

257 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,0

Alle reviews

(257)

57 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

From Delivery Drama to Delicious Delight

I ordered YumYums as a celebration gift for my gluten-intolerant girlfriend, marking an important milestone. The anticipation was high, but fate clearly had a sense of humour. The delivery was taken in by our neighbour’s cleaner, who, with the best of intentions, had no idea the neighbours were away on holiday for three whole days. By the time the package resurfaced, the YumYums were tragically beyond saving.

Enter Maya at Borough 22, who could not have been more gracious. After hearing the tale, she arranged for a brand-new box to be sent out the very next day. Talk about turning despair into delight.

When the fresh batch arrived, Borough 22 truly saved the day. The look on my girlfriend’s face after that first bite said it all, not only were they worth the wait, but the flavour was simply sensational. They became the sweetest possible centrepiece for her milestone celebration.

If anyone is on the fence, trust me, one bite and you’ll wonder why you waited.

1 oktober 2025
Beoordeeld met 5 van de 5 sterren

What an incredible product.

What an incredible product.
Since being diagnosed coeliac I have desperately missed doughnuts and Borough 22 has brought them back into my life!
Delivery was efficient and the product arrived with instructions showing how to look after them - it’s very very easy!

24 september 2025
Beoordeeld met 5 van de 5 sterren

Excellent doughnut

This was my second purchase, after buying Yumyums first time around.
The doughnuts e so tasty that I’ve just eaten the last of these delicious doughnuts

24 september 2025
Beoordeeld met 5 van de 5 sterren

Very happy with giftcard

Very happy with giftcard. Process could have been smoother but all worked out. 😂 was sent to my spam folder not to the recipients email. Also the food is amazing 😻

29 augustus 2025
Beoordeeld met 5 van de 5 sterren

Tasted like real doughnuts which I have…

Tasted like real doughnuts which I have missed for 3 years! Particularly enjoyed the custard filled doughnuts. I ordered delivery to the Midlands whilst visiting family as I live in Ireland so I could try these. I plan to purchase the baked ones when next over.

28 augustus 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you so much for the feedback!!

Beoordeeld met 2 van de 5 sterren

Feedback

I sent a message to say we were disappointed as most of the icing was on the paper and 2 doughnuts were upside down. Read but not replied. They had been expensive and, unfortunately, I will not be ordering again.

Still awaiting a reply: 14 September 2025.

28 augustus 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks Joanne, we haven’t seen anything in the inbox but I will get customer services to follow up with you.

Beoordeeld met 1 van de 5 sterren

Ordered online but not good

Ordered these doughnuts for my wife who is gluten intolerant and wanted some plain gluten free doughnuts. They arrived on time but were dry and fairly solid. We warmed them up like the instructions said and the texture wasn't any different. My daughter took one bite and spit it out saying it like biting into laytex. Maybe they are better fresh out the fryer but we won't be ordering them again.

2 september 2025
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks for the feedback and apologies for your order. Please reach out to us directly so we can look into this for you.

Beoordeeld met 1 van de 5 sterren

Yum yums tasted stale ,I was told by…

Yum yums tasted stale ,I was told by the company this could be to do with …. Having worked in the bakery previously the only thing I can think is that the dough was over rolled. The dough is fragile especially as we use a special blend of gluten free flours and it’s possible that this batch was over rolled and that would have made them denser and possibly feel more stale. Had to bin them as they were so dry, unfortunately I was just told the above ,no refund or no fresh yum yums it’s a shame really as first batch I had were spot on.

27 augustus 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Our apologies Jon, We have indeed processed a refund for you which should hit your account in a couple of days if not immediately.

Beoordeeld met 1 van de 5 sterren

They arrived s day late and left…

They arrived s day late and left upright outside in the street.
Parcels and post ususlly buzzed into the building.

So actual doughnuts not tasted as had to be binned.

A refund was issued

26 augustus 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks for the feedback. We have tabled this with our courier Account Manager.

Beoordeeld met 5 van de 5 sterren

Oh my!

Oh my! They are so yummy!!

29 juli 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you so much!

Beoordeeld met 3 van de 5 sterren

I’ve ordered yum yums cos I’m gluten…

I’ve ordered yum yums cos I’m gluten free intolerant. When I got them, they were already slightly on the drier side, but tasty. The next day when I wanted to have it with my coffee they were super hard and very dry. I still had it but took lots of coffee sipping and chewing. They are tasty, but not worth the money. I appreciate that gluten free dough is more delicate, but I have 2 left in there that won’t get eaten as they very hard. They also arrived in a box only, not in another bag like some other products that prevented them from drying out.

8 augustus 2025
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks for the honest review. We will take on board the comments to try and improve the delivery service.

Beoordeeld met 2 van de 5 sterren

Very expensive smashed doughnuts!

Second time ordering, give a second chance but….
Presentation on delivery was a desgrace ! All smashed !
Won’t complain
Won’t order again

30 juli 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

We are so sorry to hear about your delivery. We will take this up with our courier as we pay extra for a fresh and fragile service. We will reach out to you with some options

Beoordeeld met 1 van de 5 sterren

My much anticipated delivery was never…

My much anticipated delivery was never sent, much less received.
Disappointed!

29 juli 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Francesca,

We’re really sorry your much-anticipated delivery didn’t make it to you — we totally understand how disappointing that must have been. To give context, the courier failed to collect your order, which meant it was never dispatched.

As soon as we became aware of the issue, we issued a full refund , but we completely understand that doesn’t make up for the let-down.

We’d love for you to give us another try I. The future.

Beoordeeld met 3 van de 5 sterren

Don't buy the cake variety. Very poor

Ordered the cake and fried best of boxed. The fried ones were good. What I remember a doughnut tasting like. It's been over 20 years since I had one. The cake ones on the other hand were disgusting! The cake fell apart probably due to the ridiculous amount of icing on top of them. No one needs an inch of icing! They tasted absolutely vile as well. Stick to what you're good at borough 22! Cake ain't your thang. Also incredible expensive. But most things gluten free are a rip off.

28 juli 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thanks for the feedback!

Beoordeeld met 1 van de 5 sterren

I'm not sure if the doughnuts suffered…

I'm not sure if the doughnuts suffered greatly at the hands of DHL or not. I was very excited to order (and ultimately eat) the doughnuts I had contemplated ordering for a long time. They arrived by DHL after 7pm, I imagine therefore they had been in a van for the entire day. Box was squished on one side but had done it's job still protecting it's precious contents. On opening the box I was not wowed, all 6 doughnuts were not glossy or sugary, they were wrinkly brown and unimpressive to look at. Then I picked one up.....solid! I was unable to break a piece without some serious strength. Not defeated I followed the instructions to reheat, this made very little difference. I can't explain the texture....solid maybe, rubbery maybe. I was and remain disappointed.

28 juli 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Jo,

Thank you so much for taking the time to share your feedback, though I’m truly sorry to hear that your experience with our doughnuts was so disappointing. We completely understand how much you were looking forward to them, and how frustrating it must have been to receive them in a condition that didn’t meet expectations.

It sounds like the extended time in DHL’s van and the box being squashed may have impacted both the freshness and appearance, which is certainly not the standard we want you to receive. Our doughnuts should be soft, light, and a treat to enjoy — never solid or rubbery.

We’ll be raising this with DHL to ensure parcels are handled and delivered with more care, but we’d also like to make this right for you. Please could you drop us an email at with your order number so we can arrange either a replacement or a refund?

Beoordeeld met 5 van de 5 sterren

Doughnuts

These doughnuts are delicious and tasty and gluten free for my grandson

28 juli 2025
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

This makes us so happy, thank you!

Beoordeeld met 5 van de 5 sterren

Great gluten free doughnuts

Great gluten free doughnuts!
Do they have the same texture as doughnuts with gluten? No. But are the fried doughnuts the closest thing I’ve had in over 12 years? Yes!
The fried doughnuts do need warming up if you’ve had them delivered and I think the filled ones are a bit softer, just because they’ve got the filling in them, but they are still really good.
I will say that I ordered the fried doughnuts when they very first came out and I think they were better and a little bit softer then but I don’t know how anyone who’s celiac can hate on these! A whole company trying to make products we can eat!

25 juli 2025
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Thank you so much!

Beoordeeld met 1 van de 5 sterren

Terrible

Ordered a box online, spent £36 for doughnuts that look nothing like the picture and were incredibly dense and very dry. I actually couldn’t believe how bad they were, basically inedible and extremely disappointing for the cost

18 juli 2025
Review zonder uitnodiging
Logo Borough 22 Doughnuts

Antwoord van Borough 22 Doughnuts

Hi Hannah, Can you share some more infromation with customer services so we can look into this please.

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