BrightHR Canada Reviews 

Very professional. Thank you for help.

We had an exceptional experience with the new information about getting affiliated with the program. It was a very informative discussion that did serve in a very positive way.

I have dealt with Erica Sano several times over the years and she has been an invaluable support to our two businesses that utilize the Bright HR platform. So much so that when I call the hotline, I’m hoping that I get her and if not, I have no problems about requesting her service. She is extremely knowledgable and able to explain how to resolve complicated issues in a way that is easy to understand and so helpful. When you’re dealing with close to 100 employees, having sound advice when navigating complex issues that come along with the platform is priceless.

Emil took the time to help me get set up some new employees that I was having a few problems with. He was an excelletn teach and so patient with me

Tyson was pleasant, knowledgeable and explained the process well.

Always super helpful with everything, and genuinely a pleasure to deal with every time. Special shout out to Brandon, who goes above and beyond!

A warm welcome!

Jackie was my first full interaction with BrightHR and our training session was fantastic. She was patient, thorough, and took the time to answer all of my questions.

The tool itself seems intuitive, but Jackie made it feel like I'd been using it for years already! I hope every interaction with the BrightHR team is this great.

Great introduction to Bright, fast and efficient.

BrightHR Refused to Cancel Just Two Hours After I Signed Up

I signed up for BrightHR and approximately two hours later realized that my existing bookkeeping software subscription already included the functionality I needed.

I contacted BrightHR almost immediately and explained the situation. I made it very clear that I had discovered I already had the service I needed elsewhere and that there was no realistic possibility that I would ever use BrightHR.

Despite contacting them only about two hours after signing up, they refused to cancel the agreement and expected me to remain committed to a 60-month contract.

What I found particularly frustrating was the complete lack of flexibility or reasonable customer service. I wasn't trying to cancel months later after using the service. I contacted them within hours of signing up, before I had any meaningful use of the product.

I also attempted to escalate the issue and asked to speak with someone higher up who might have the authority to review the situation. They refused to provide me with the name or contact information of anyone above them who I could speak with.

I understand that businesses have contracts and terms, but there is also such a thing as reasonable customer service. Expecting a customer to continue paying for years for a service they notified you within approximately two hours that they would never use is, in my opinion, extremely unreasonable.

UPDATE: After posting this review, BrightHR’s Head of Service contacted me with what they described as a “mutually beneficial solution.” Their proposal was to reduce my five-year contract to two years and provide a larger discount — on the condition that I remove this review. Think about that. Rather than simply allowing a customer who tried to cancel almost immediately to walk away, their solution was still to require two years of payments and tie the concession to removing my negative review. I find that absolutely astonishing. I’m sharing this update so prospective customers can see exactly how BrightHR chose to handle the situation and make their own judgment.

Thank you Tyson for your help. It was an easy experience overall with quick fast and easy communication. I was in search of the proper link to use regarding login information for updated info regarding my account with peninsula. Help was provided in a respectful efficient and timely manner.

Tyson was very accommodating when I couldn’t figure out stuff on my computer. He’s very patient. Tyson is very good at explaining each part of HR that we were in which I really appreciate and looking forward to our next meeting to go over more things thanks Tyson very pleasant experience.

I called with half a dozen specific questions about employment contracts. She clearly answered every question with patience and offered suggestions.

The BrightHR technical support team is extremely helpful and responsive. They resolve issues promptly and always provide clear guidance. Whenever new features are introduced, they take the time to explain them and walk us through how to use and navigate the system effectively. Their excellent support makes using the platform easy and efficient.

Jackie was fantastic! On my end, there was a technological set back and she was more than happy to pivot and did not let the change affect her demo. She was easy to understand, personable and extremely knowledgeable on the material. She allowed me to ask my questions with no judgment as they may have been such simple solutions. I would definitely recommend Jackie and the team at BrightHR to other users.

Jackie was crystal clear in her explanations and directions of how to navigate the Bright HR platform. She was patient and ready to answer any and all questions I had.

Eleanor helped me learn and understand the platform very knowledgeable and helpful staff

The onboarding of BrightSafe was made much less taunting by the support of Tyson and his walk-with-you through the platform. He was clear, non-judgemental (for us who are not tech savvy), and extremely knowledgeable. Kudos!!

Tyson was very knowledgeable on the Bright Safe platform.

Tyson was knowledgable and pleasant. We accomplished what we set out to do.