CAA South Central Ontario Reviews 

The driver Karhish was very nice and helpful. He was there within 10 minutes, was very professional. I needed a tow, and he put me at ease immediately. I highly recommend CAA insurance for roadside assistance.

Contacted them for insurance and after the broker heard my license history he told me CAA insurance would be way too expensive for me and transferred me to their "partner agency" (a sketchy operation called MyCarInsurance).

I know that I haven't had my license for very long and that I'd be paying a fair bit, and I was willing to pay it for coverage from a (seemingly) reputable company, but the broker couldn't wait to be rid of me and transferred me out before even giving me a quote. I wish I'd got his name but he didn't even give me that.

Worst company ever I have been paying for premium for years and have never claimed any tows or anything and first time I need them to tow my car home from storage they say they won’t do it, they said they don’t tow cars home from storage. What a load of crap you guys suck!

Booked a hotel room through CAA. It was advertised as trusted and 4 *. The actual room was dirty with a yellow caution tape, wobbly toilet etc. CAA refused to help in resolution. Needless to say, we were not able to stay in the room, and returned the keys with in 30 min of check in. I cannot trust the CAA and their ratings of the hotel rooms any more, and now knowing that they do not support you after the booking, more reason not to ever use them and their recommendations. Totally disappointed in CAA.

CAA has now figured out another Scam way to Market their useless services. Now they mail propaganda to your address without authorization. The only way to Stop it is apparently to call them and get off their mailing list? Another useless company is Canada Post that allows companies to send anyone unsolicited junk mail.

During the ICE storm. My vehicle was totalled due to a huge branch destroying it. I was devastated. However from start to finish CAA had taken amazing care of me, the process was smooth and professionally handled. I highly recommend CAA Car insurance.

They have customer care that very rude not professional his name is Martin .

Canadian Automobile Association is a very NEGATIVE & WORST home insurance people I called once. The male broker was rude, impatient & short-temper. Then he said a quote would be emailed to me shortly, nothing received. I called CAA again the next day, after an annoying verifying interrogation process, a female said she would email me the quote to me again. I checked & still NOTHING!! I do not have the luxury of having home internet & has to walk 1 hour to use a very time restrictive public pc to access this quote. I called & requested a call back. A female called me back 2 hours after, hang up on me after I explained briefly to her that 2 times I failed getting this email quotation from CAA.

THANK YOU FOR YOUR SUBSTANDARD CUSTOMER SERVICE, VERY NEGATIVE PHONE EXPERIENCE AND YOUR TOTAL FAILURE TO PERFORM SUCH A STRAIGHTFORWARD AND SIMPLE TASK AS TO EMAILING OUT AN INSURANCE QUOTE

I’d like to extend my heartfelt thanks to Adel Mirage, my claims adjuster at CAA Home Insurance, for his exceptional support during my recent water damage claim.

Adel was patient, professional, and incredibly responsive throughout the entire process. He took the time to clearly explain my options, answer my questions, and guide me every step of the way. His calm and understanding approach made a potentially stressful situation feel manageable.

Most importantly, my claim was handled and approved in a timely manner, thanks to Adel’s efficiency and dedication. I truly felt supported and valued as a client.

I’m very grateful for his help — he’s a credit to the CAA team, and I wouldn’t hesitate to recommend him to anyone needing assistance during a home insurance claim.

I waited five hours for a tire change. I live in Montreal so waa told to complain to my branch in Quebec. Only to be told that Quebec has nothing to do with Ontario because each chaptet is independent of the other. Isn't tge name CANADIAN Automobile? I was so frustrated I cancelled my membership and got the Canadian Tire plan for way less money.

Waiting over 2 hours for a tire change and still not even having a driver en route after originally being told a driver will be there in 40 minutes. Called CAA line twice; my call got dropped and I had to go back into the phone queue and wait again. Still no guarantee of an arrival time. Had to call a local company and pay out of pocket. Was told by CAA operator after calling back to cancel to file a receipt, not counting on the likely hood of being reimbursed given the poor service. And I have a plus membership clearly means nothing.

I have been a customer of CAA since 1984. I currently have 2 cars insured and travel insurance for the year with CAA North East location. I need RV insurance. I called. I pressed this button and I pressed that button. I finally get a "we have a higher than normal call volume" please press 1 if you would like a call back. I agreed twice to do this. Someone calls. After getting a quote to add to my cars the agent tells me he needs more pictures. I said I would take them and if he could call me back when he got them that would be great. He tells me that he can't do that. He said that I have to call and wait another 10 mij7tes of terrible music and pressing buttons and THEN they'll call back. What? Did you just tell me, after 2 calls already, several insurances, to call you AGAIN? So that you can call me back? Do you see how backwards that is? Let me say that again. I call you back, wait and press buttons to be told you have a higher than normal call volume and do I want a call back? Press 1. I will be shopping around for another insurer. I will gladly pay more to someone more if I need to. When I insured my cars 1 month ago your agent told me that my son had an at fault accident. When I said he was incorrect he essentially called me a lier. I HAVE NEVER and neither has my son been in an at fault accident. I spent hours on the phone to find out it was a clerical error at UNIFUNDS end. But don't you do me any favour by doing some footwork. Clean records. I'm only a customer for 41 years. I haven't even received an apology from the agent who thinks I was covering something up. In this day and age?

I’ve been a member of CAA roadside for many many years as well as my parents for many many years. I had a warranty issue with my transmission and CAA pretty much told me that I had to be in danger for them to tow it. So now I’m going to try to drive the truck and put myself in great danger so that they will tow it.

VERY BAD SERVICE GIVEN TO ME BY CAA TOWING CANADA,THEY CHEAT PEOPLE & I AM ONE OF THEM MY CAR NEEDS TOWING THEIR CUSTOMER SERVICE SAID DUE TO BAD WEATHER I CAN NOT GET TOW SERVICE , THEY SUGESTED TO USE 3RD PARTY TOW AND SEND INVOICE,WHICH I DID & NOW THEY DENIED MY reimbursement AMOUNT.INSTEAD THEY ARE VERY RACIST,HARRASING PEOPLE , STAFF IS NOT AT ALL HELP FULL

CAA practice of looking at driving records for 25 YEARS is just RIDICULOUS. My actual price spiked up by 26% for an accident that happened 24.5 years ago.
It's time to re-evaluate your policies CAA, the savings a customer gets is MINIMAL and NOT enough to make a significant financial difference.

been a CAA member with roadside , 2 autos covered as well as condo and have been for many years
Over the course of the last 3 months I had to call for a tow 3 times and each time was a nightmare . You grow old waiting for service that’s how bad it is.
I always had great things to say about CAA but after all this I probably won’t be .
Very sad with this service

I am very satisfied with the service that I received from HAMILTON CAA on Thursday February 27, 2025. I was broken down in Hamilton West End. While it took a little while for the truck to come, the operator was very professional and loaded my disabled car onto the flatbed truck and took it to my home. I was able to contact a garage that could service me on Saturday. CAA picked up my car again within the hour of me calling and took it to the Car Repair Shop on Hamilton Center. The driver was efficient and worked with the mechanic when dropping off my vehicle. I am more than satisfied. I have been a member of CAA for more than 30 years.

Long time CAA member for home and auto bundle package. I was on the phone with an agent regarding our policy when she began asking questions regarding information updates (mileage and use etc.) When I happened to mention that we had recently opened a business, her attitude changed and began berating me for the fact that CAA does not insure vehicles for commercial use and I need to immediately find another company as my vehicle insurance will be cancelled in 14 days! No "thank you for your membership" just a flat out attitude like I had committed a crime. We'll, I thought what a slap in face from a so called reputable company. She should have been more helpful than blameful. Well, guess what, I cancelled our home policy and got a CHEAPER policy through a local broker. CAA needs to hire more qualified customer service agents with canadian values.

CAA Travel insurance is reasonably priced, until you need to complete a claim. They request documents that are unheard of and when you submit the documents, 3 months later they are again asking for the same type of document. I will not purchase travel insurance from CAA again. I have learned my lesson that the claim process is unbelievably long.

CAA was very timely (arrived in about 12 minutes instead of the 80 (yikes!) I'd been told to expect). I was in Ancaster so the CAA tow truck was from the Hamilton area. Jordan was so pleasant and equally competent. He was able to free my van from the huge curb which hadn't been clearly marked and was partially snow covered. He even checked the undercarriage for any apparent damage, which, thankfully seemed to be alright. Thank you, CAA & Jordan!