CAA South Central Ontario Reviews 

Being a 30 year customer having usually 2 to 3 cars insured at the same time along with CAA home insurance for the same amount of time. Only 2 claims, one of a camera stolen from a breakin and another were I was rear ended at a traffic light. I tried to get CAA to help by filling out a form concerning a LEGIT STUDENT EXEMPTION from ICBC in BC for my son so he can drive my car while in university in BC on Ontario plates and Ontario insurance (CAA).
First of all, the CAA staff didn't even believe me there is such an exemption, and after they realized there is, they didn't want to fill out the form and wanted to send their form which is ludicrous. They finally sent an email for me to attach the correct form, now they won't respond to me. I never swore or said anything disrespectful.
I just said that I want service which really is what I'm paying them $445 every month on auto and house insurance for. I keep emailing and no response, they have decided to ignore me. give it a couple of days and I'll go looking for another provider. Someone that actually cares and does service for the money you are paying them. Feeling rather pissed for sure.

Needed to get my motorcycle towed. They initially said it would be a 65 minute wait. At that time they texted me and said it would be another 25 minutes. At that point I got an automated call saying it would be another 15 minutes - so it was almost exactly 2 HOURS before they arrived. When the truck driver came I asked him to drop me off at my house (which was 20 minutes away and ON THE WAT to the dealership/. He said he would be putting the dealership into his GOS Ann’s whatever directions it gave was where he would dive and that only if my house was on that direction path would he take me. Meanwhile it was LITERALLY ONE kilometer further for him if he drippped me off first and then went to the dealership.
I am a single female and he left me 20 minutes away from home because he could not be bothered to drive 1 km. When I asked him about it he said you can take an Uber’. Wow. So my business premium membership that I have had for over 30 years obviously means nothing to this person. He was rude and simply did not care about my wellbeing.
It is just shocking given that tow truck drivers have done this in the past - as long as they aren’t going out do their way and this guy LITERALLY was only driving 1km further.
Meanwhile they have a ‘drive me home’ feature that you are also suppose to be able to use once a year outside of towing. But this person couldn’t be bothered.

I have a 16 year old daughter about to start driving and if this had happened to her I would be livid.

CAA Home Insurance Department is useless. I ended up purchasing insurance from my bank...and at a very low price. On renewal, I will also now be giving up my CAA auto insurance and CAA membership. Easier, cheaper and better customer service at the bank. Good-bye CAA!

Left hand does not speak to right. Towed my truck to wrong location after verifying 3 times the correct location. 5 hours on phone to get correct and still waiting for driver. I have been a member since 2016 and have never seen such incompetence in my life.

If I could give a zero star I would thos CAA lady who picked up the phone was very rude and tried rushing me off the phone, second bad experience with CAA

Lost my keys at the mall. Called CAA. They were there within an hour. Towed the car to a locksmith for me. Ali Mahammadi from Classic Towing was a gentleman and was very proficient and professional. Thank you CAA

All was well until the driver would not listen to a friend who came to assist me. My vehicle had been broken into with both door locks and ignition completely destroyed. The vehicle could not be placed in neutral and therefore it was locked in parked. My friend who has been a licensed mechanic for 40 years told the driver who was dragging the vehicle onto the flat bed to either remove the drive shaft or place the transmission in neutral manually from underneath. The driver just continued to drag my vehicle onto the flat bed. Then at the local garage he would not listen to the two mechanics there who were attempting to place the vehicle in neutral, he continued to release the vehicle while one mechanic was getting under the vehicle.

Awful experience.

I was stranded outside in the heat in thy middle of the gta from 11am to 5:30pm. I could not leave my car because of where it was parked. I waited 2 hours for them to send the WRONG truck. even though I confirmed with dispatch. After those 2 hours I was told "45 more minutes" for 4 more hours!!!!
What the hell am I paying for?? I had no food or water and no shade. Absolutely bullshit company who don't know what they're doing. I called so many times, always getting reassured that THIS TIME someone will be there soon. Absolutely the worst experience with any company I've ever had. Canceling my premium membership and encouraging others in my life to do so.

Terrible service!!! They left a 70 year old stranded in northern ontario. I will not renew my membership !!! Provided no help !! Very angry,still

We called for a tow during bad weather where I pulled off due to slippery roads and didn't feel safe to drive further to I called CAA to help get me and my car home. The guy was extremely rude, looked for every possible reason to deny me the tow and eventually said "we don't just move cars whenever people want". He would not send anyone. This left me stranded and having to pay for a tow truck to pick me and my car up. Never use this service, they take your money and treat you like you don't deserve their service.

I have paid my membership faithfully for years and they just told me I am not covered when parked beside the road!

I bought CAA Tenant Insurance 2025 July 9, and spoke to a human rep! a rarity today among online only options or struggles to speak to anyone via phone calls. Good rates, depends on what coverage you want, of course. I'm happy with basic. Also.. in Feb 2025 my car battery died when leaving Square One shopping centre in Msga, CAA was prompt sending a tow truck for an easy battery charge & with a fair option to buy new battery if wanted. Very happy with the service! & grateful for a functioning option.

I was about to leave midday, but my car in the garage would not start. I called CAA, I was told the response time would be 37 minutes. John the technician arrived in 15. He was quick, competent, and friendly. He diagnosed my issue as a nearly dead battery. Recommending replacement, with him or other venues. I decided to do it with him, and I am very pleased with the results. Thank you CAA and thank you John.

CUSTOMER SERVICE WAS NOT GOOD VERY BAD SERVICE AND I DONT RECOMMEND ANYONE TO THIS COMPANY. THEY HAD CUT MY SERVICE FOR NO REASON TOOK MY MONEY ALSO VERY POOR COMMUNICATION SKILLS. CAA WILL BE REPORTED.

Omid Shirin is the best, came in 10 mins, was very polite and helpful. He sure knows his job and his polite and good manners make him stand out.

CAA refused to tow me to the garage after I broke down on the side of the road because it was away from my place of residence. My truck is a colorado diesel, and they they refused to tow the truck to a diesel mechanic and only said they would only tow it to the closest garage that doesn't even work on diesel trucks. What a joke. I have the most premium plan they offered which states on the website saying you can tow 320kms and choose the place you can tow it to. But they plain out refused to tow the truck. Don't buy CAA as it's a waste of money and you will be paying the tow bill anyways

It seems as if this company doesn't understand customer service. I've never had to work so hard to get a company to take my money. Long call wait times. Hung up on more than once. If the line disconnects for some reason CALL ME BACK. No, instead I need to wait on hold AGAIN for at least 20 minutes. You had be verified, you know who I was and why I was calling.

Today update June 18 at 02:32 PM called CAA to bring my car from a workshop that the were not able to fix my car , the worse scenario I have never faced this time I was On the way to come by my car as they suggested to be by your Car other wise they are responsible to two your car , Iv tried andI was there after giving all the details about the car I noticed the Driver was starting to do some thing like unusual like investigation And asking question's and back and ford taking pictures from our ID 's all personnel and Confidential Document I was trying to be nice but I came close where in his Car seat he was sitting for 20 minutes asking what are you looking for I already submitted all the info And He acted rude told me wait I am confirming and I was in rush and asked him again he was acting like an Investigator officers I called CAA and Talk to one of CAA represented and explained the issue he was a nice guy just said it has been approved but that guy still was on the Phone and ignoring us and Finally blame us why You are laying? That was an insult ! And I-told him if you don't want to tow page some one else ! And he said OK I am taking your Car !I just Follow him with my car and when he got in my home address he unloaded my car on side of the Road and I was waiting for 15 minutes he was not moving and block our drive way and still on the phone finally i went and knock in his Window and asked him to move your truck which block completely a traffic at rush hours. Then he moved ! Had a some thing unexpected things this time I would suggest if CAA give them a brief ming spexciay this new people coming with their back home attitudes To orientated for being nice to CAA member would be apprecia

Called CAA for Jump boost. the driver came in time but could not open the car door. Then asked us to call the company back to request a car tow and lie that the Tow is free, then left. When we called back, we get different information and the customer service clerk is very rude, very unprofessional. We spend more than $ 157 for a frustrated night.

Brutal company to deal with.
You will spend 40mins to get a quote and THEN they ask for a letter from former insurer to validate that you were claims free lmao