CAA South Central Ontario Reviews 

I spoke with a CAA rep who said I should download the app on my device in order to have a digital card. Have you tried downloading using your mobile device? First of all, when you sign up, it needs to verify your email address..as soon as you go into your email, the CAA registration site goes back to the start where you need to reenter in the membership #, your last name and email address. Then when you finally figure out you need to use a computer to access your email for the code, it then asks to verify your mobile #, which when using the same phone as you are registering for the app, it throws you back to the beginning of the registration. So now you have to use a separate phone to receive the phone code. Not an easy mobile app for installation :(

I put in a claim 4 months ago and to date nothing has been done....ive been calling the adjuster for 4 weeks ow and not a single response. We are now contacting the FRSA and courts. Stay away from these scammers....they also tried to deny my claim stating it was comprehensive and not collision when i got into the accident.

well, I have had very excellent service when I needed a tow within town. However, when I decided to UPGRADE my membership online, things went horribly wrong. They deleted all online accounts at some point so when I called, the weirdo CSA told me I had to re-join (online). When I attempted to do that, I encountered a red banner which read:
--
Our records indicate that the information entered, already exists in the system. Please call 1-866-472-6416 for assistance.

-- Well, shoot, that's what I ALREADY TRIED TO DO!

Frustrating experience. I do NOT recommend this company. Since there are zero other options, I will have to jump through all of their hoops and hope that I get the membership level that I need ... I am not optimistic. From an administrative standpoint, this is a crap company. Just saying.

I had to have my vehicle towed and the driver Abolfazl Pishgar was very respectful and meticulous and very understanding I wish all CAA drivers will be like him. He is awesome 👏

service has gone downhill fast, battery booster team came and left without checking battery, then says he is going to follow up, and no call, left waiting in the dust with my dead battery.

They offered me a quote of $730 for a new Tiguan. I have a full G license, a clean record, no fines, and have been driving in Canada for several years. This is a simply outrageous price!

An Iranian man came to tow my car . He asked if I had a spare tire, and I said yes. Then he told me to take it out "fast" and asked me to grab the toolbox from his truck. He said, “Bring the toolbox,” in a tone that sounded more like a command than a request. Honestly, he came across as pretty arrogant.

deserve no reviews. Tried to obtain house and car insurance. Agent told me I need an esc certificate bc of aluminum wiring in the home. People, you cannot obtain this certificate UNTIL you own the home. So after hours on the phone and this incompetent agent knew full well, after hiring an electrician, he would not offer this certificate until we owned the home and CAA would not give us coverage. Suggested we get insurance through another company and then we could move over to them at another time. I WOULDNT BUY PET INSURANCE THROUGH CAA. INCOMPETENCE AT ITS HIGHEST. One agent tried to tell me she didn’t deserve to listen to my complaints bc it wasn’t her fault, and after telling her it was her job, bc one cannot ever speak to the same agent ever again. It’s whoever answers the phone. What an outfit. Legalized mafia Bonnie Rennie

If I could give it 0 stars I would . Their customer service is absolutely horrible . My daughter in law is stranded in London with a flat tire . We are out of the city and are unable to be there I spoke to a representative who told me they can make a one time exception and then decided that they are not going to . The supervisor Anthony was worse than the customer service representative. He was condescending and rude and didn’t assist anyone and basically told me sorry it’s your problem and we can’t help you , Absolutely ridiculous to leave a girl stranded alone and refusing to help!!!

Bought insurance through CAA- they never intended to pay the claim. Dragged it out and was unable to communicate with them and they never answered emails or communicated even after escalation. No customer service.

My wife and I have been members for over 20 years. Today we actually had to use CAA, and request a tow. I tried calling and could not reach a human, but it sent me a link to click to confirm my location. The link showed a completely wrong city, and I was out in the country (not sure of address). Could not find an address, could not reach anyone at CAA. Tried in stalling the CAA app, but it requires a password reset, which pops up a browser window to send me a code by text, and when I switch to view the code the browser automatically closes. Just going around in circles for half an hour! Finally went walking for 20 minutes and came upon a small garage with a tow truck. I just paid them to tow my car. What a disaster. Why have I been paying CAA for years when I can't even get a tow when I need it!

I had car trouble and had to wait for the service coming during morning and wait time is 85 mins for the person to come to my house and booster the battery which take 5 mins run 3 hours late for work. They need improve speed service in the location of Cambridge

Arrives and driver wants cash says supervisor will call me to verify and doesn't call, called into CAA and the female representative was apologetic but the male one was so rude and said there was no supervisor, still haven't returned my call and given me the money back ir put it towards another membership.

Vehicle SB Towing form Dorchester shows up with no CAA markings and refuses to tow and says a van or any vehicle with a black plate is against policy. More likely its 4:40 and want to get home vs the hour tow out of town. Worst customer service follow up. Thankfully new cars come with their own roadside. CAA usefulness is done. Yellow Pages has more value

waited for almost an hour just for the Indian CAA person to cancel my roadside request and asked to talk privately where we would pay him to tow the car??? like is that even allowed for them?? and when we told him he was finessing us he started cursing at us telling us to call another tow truck LOL

I had to wait in the hot sun over 2 1/2 hours for a tow. I live outside of Hamilton but they have tow trucks coming from all over the region. It could be coming from Toronto or London or anywhere so not local. I had my fob die on me which disabled my engine and the windows in my car were glitchy so would roll down randomly. The driver would not allow my chihauhau to drive in the cab with me and insisted he stay in the car although twice while we were driving the windows rolled down where he could have jumped out on the highway. I thought he was going to die. Uncaring driver. Just a horrific experience overall and felt totally traumatized.

My son was in a serious accident, called CAA to have his truck towed and when the tow truck approached the scene the driver said he could not help remove his truck from the scene, he was not equipped with the right truck and left. The police told my son the vehicle needs to be moved ASAP or it will be impounded, another tow truck happened to be In the area and helped my son with no issues. After receiving a $500 invoice for the tow we ended up calling CAA to put in a complaint of the poor service. We have been dealing with CAA on the phone and decided to cancel the my son’s subscriptions. Have been a member from 2007 and paying for 3 memberships and this was the poor service we received. Still waiting for a manager to contact me back on this matter 2 months later. Very unfortunate that this company likes to take our money but does not give you the service when needed. Staff on the phone very rude and short fused. They all seem to understand the situation but do nothing about it.

Be forewarned that behnam katouzian is the worst tow truck driver we have ever dealt with. He has no regard for the rules of the road and safety. We are shocked that CAA allows him to service clients and let alone be on the road. Rude, aggressive and condescending with NO respect for other drivers.

My car died today in the driveway just as I got home to unload groceries, for the second time this year. While disappointed both times, each time I had a great experience with the person on the phone who arranged my service and the two driver who showed up. Today it was Ehsan. Just like the driver earlier in the year, both were kind, funny and easy to talk to. Let's be honest, it's not the best day when your car dies around dinner time of a very long day. So a friendly face to take care of things is great and appreciated. Plus this time he dropped my car at my mechanic which was fantastic. Thanks so much Ehsan. Keep shining your light.

Today, I experienced a very disappointing service from CAA.

First, I was unable to start my car, so a technician came and assessed the situation. He told me the vehicle needed to be towed for repair, and I waited for the tow truck. When the tow truck driver arrived, he repeatedly insisted that my car had no fuel and did not need towing, even though I told him I had just filled 50 litres the night before. He refused to believe me and didn’t attempt to start the car.

Eventually, he said he could tow it within 10 kilometers, but then asked for my documents. I showed everything I had, and although my insurance had expired by a month, I explained my husband was sending the updated version, and I also contacted my insurer to confirm the renewal. The driver said it was okay, so I told my company I’d return shortly.

However, just as my updated insurance arrived and I went to show him, he had already left without notifying me. I was shocked and frustrated. I had already waited a long time for the technician and then for the tow truck, only to be treated dismissively. He clearly prioritized another job and made excuses to avoid helping me.

This is not the level of service I expect from CAA. I hope this issue is taken seriously and steps are taken to ensure better customer care in the future.