Canada Post Reviews 

To put it plainly, they suck. You pay $20 for express shipping and it takes them 2 days to process your parcel and another 3-7 days to deliver the parcel to your local post office where it takes another 2 days to process. This is the journey between point A and point B that is in actuality, a 12 hour drive even with 4 young children in the backseat. I've had my parcel make it to a post office an hour's drive away and still take 2 days to be delivered to my address. They need to be boycotted and face closure so their employees start working with a sense of urgency. This review is of Canada Post as a courier service, not of the local mail carriers whom are usually very nice and courteous.

I ordered things for Christmas. Either Canada Post lost my package or the delivery person stole it. It was clearly marked as delivered, but the package was nowhere to be found. Luckily, they investigated the matter and requested the refund from the merchant. It sucked that stuff I ordered for Christmas was gone. If it was really stolen by the deliver person, I hope he/she is disciplined or fired so no one else would be stolen from in the future.

What went wrong, and for how many decades ago? Simply, slackers… Beyond description, a disgrace that should be avoided like covid or worse… Have stopped doing business with anyone who mentions their name…can't delete or block any faster than a blink of an eye

I've already called in like 5 times to demand that my mail be left at my door and be sent to the stupid post office. You've got to wonder if they hire illiterate people! I even had a manager call me and confirm the demands. It was supposed to be a solved issue. But every time I get a package, it's sent to the post office! This is the worst service available. And they don't even follow up upon your request. Canada post couldn't care less about their clients! NEVER use Canada post if you have the option! Unless you like dealing with crap!

It was great because someone knew how a scam worked and after my parcel that was an item for sale had no payment. He returned it to me. 5 stars for the Saint John Post.

Worst worst worst worst worst service ever!!!!!!
My package is literally in my own city from last 4 days!!!!!
Why the heck would you not deliver when you have it right next to me
Literally less than 10 kilometers away

And yes I'm not gonna go and pickup
I paid money for that terrible service I want it on my doorstep otherwise what's the point on paying 8$ for delivery service????

It's been sitting in the exact same warehouse or whatever it is for last 4 days and it keeps on saying
"It'll arrive today between 9am - 1pm"
Hell no it won't from last 4 days it hasn't
Why would they even literally write that if you aren't even going to deliver????

Terrible service ever

Thieves at the dieppe sorting facility have stolen 5 marijuana packages from me on 5 DIFFERENT OCCASIONS. All they do is look for a parcel coming from BC in the dimensions they think is marijuana and take it home with zero consequences. All my stuff from China gets delivered no problem (go figure)..... They know what to look for and the company plays ignorant when you bring it to their attention "you realize it's a felony and our employees wouldn't do that". WRONG! It's only a felony if you get caught which will never happen because CP does jacks--- about customer complaints. Gets scanned at the facility and goes missing (5 TIMES!).... Doesn't take a genius to realize what's going on...

The following is Canada Post's own LAME EXCUSE for their DEPLORABLE & USELESS TRACKING "service":
"We track the delivery status of packages by scanning their barcodes. Typically, we scan a package when it’s FIRST MAILED and again when it goes OUT FOR DELIVERY. (!!!!) However, sometimes there may not be any new updates for several days after the package has departed or is in transit. When packages are processed through our delivery network, certain conditions will sometimes arise where we can’t display current or past tracking events. When the package reaches its destination, a final scan will provide delivery confirmation."
If all other shipping companies can provide package scans at various locations WHY is Canada Post unable to do the same? Their shipping system is just as automated, so where the hell are all the package scans that Canada Post KEEPS TO ITSELF and uses ONLY if the package is lost? Canada Post why are you so incompetent?

Piece of 💩 company, lazy incompetent people work for them. They never deliver to the door. I hate ordering from companies that use their currier system. I try to avoid them at all costs. I prefer Purolator or fed ex. I wish all online companies would avoid using Canada post they suck big hairy dirty nasty balls.

If I could give a zero
I would. Canada
Post wonders why no one send snail mail anymore it’s because they suck!!! I have a special needs son whom I cannot leave alone and they refuse to come upstairs to deliver a parcel - if I want my mail or parcel that required a signature I need to leave my son alone and this is a risk - they are lazy as they say they are not required to come upstairs . Every other carrier delivery person does this - I will no longer be shipping or mailing anything via them
I will pay a premium for other carriers !

At an outlet in Shoppers Drug Mart, the clerk allowed two men to cut in line and then served them because, apparently, she knew them as repeat customers.
Meanwhile, I had been waiting patiently in line for ten minutes, and at least three other people behind me had also been waiting to be served. She ignored us in favour of the interlopers.
When I calmly pointed out to the clerk that her conduct was unprofessional, she began to perform a series of absurd stunts to deflect the guilt of her mistake.
First, she lied and said she simply spoke to them; second, she insisted that she had a right to serve anyone she pleased (apparently, despite the line-up); and third, she told me that I could take my business elsewhere if I was going to be rude.
Clearly, this clerk had an inflated sense of her position and the importance of her authority.
I informed her that the specific outlet where she worked was holding my property and, therefore, I could not go elsewhere -- I had come to collect my property.
Eventually, I received my parcel.
Here's the larger context. I had a short window of opportunity to get my stuff before I had to return to work. Because of her shenanigans, I had to return to work without my parcel, and go back to the post office outlet later in the day, thus making two trips to the outlet.
When I returned a second time the clerk didn't apologize for her attitude, but dug in her heels -- that's when they exchange occured.
She actually thought she had the right to pick and choose who she served and when she served them. She also believed she could withhold a customers parcel if she felt like it! Who thinks and acts that way??
The clerk simply doesn't know how to do her job. She was unprofessional, discourteous, and ill-informed of her duties. She ignored several customers (and by doing so insulted them) while showing preferential treatment to other customers. Her behaviour and attitude were a disgrace to the corporation.

The Arnprior, On. office is the absolute worst. I had a postal employee aggressively put her hand in my face...I tried to have a conversation with a supervisor about it and she was not interested. She did not create a ticket number for the complaint, defended the employee cut my call short leaving me with no option but to call back. I escalated the complaint to the head office who were ok with the violent act...apparently, she was protecting the mail...ridiculous...I can't tell you how often I get other peoples mail in my postbox.

We were expecting a delivery today (M4A). How is it that there are three adults home to receive the above item only to be given an "unable to deliver "notice? No one knocked, and we have a working intercom that is closely monitored yet we did not receive a call to say it was here. If called, we go to the lobby or mail room (community mailboxes) to pick it up as we have done previously. On the notice it appears that we now must wait yet another day to retrieve it from the post office, spend bus/taxi fare getting there only to have to lug it back home after paying a delivery fee.
I am disgusted by the laziness and/or indifference of our mail person who didn't appear to even take the item off the truck. This has been a problem over the years, other than today it happened most recently in May when I contacted customer service via social media and was told to call a number which in the past has involved long wait times to get a canned answer. We get multiple deliveries from other companies every week, often daily, but Canada post has become such an issue to the point that, when possible, we avoid using companies that deliver with them. Our unit overlooks the parking lot, and we can see the driver unload the truck which we rarely see larger items get taken off. Through the years we've been out of pocket when we've taken time off or had to make arrangements to pick something up and it's becoming tiresome. In order to file an official complaint, we waste time on hold to receive a canned answer that does not seem to change things.

Went to the post office, not accepting parcels today due to system failure? NO advance notice of this issue.

The item I ordered was supposed to have been delivered on Tuesday the 18th. I was notified that the item was in my mailbox and it wasn’t there. I contacted the seller and they said that the item was handled by the post office and they were not responsible anymore. Contacted the post office and had a call back and have heard nothing since. The last item I received through the post office was torn open and the item removed and resealed and put in my mail box. No resolution was provided. Absolutely unacceptable and no one steps up to take responsibility or action to find the items. I’m out money and the items. I don’t trust them anymore to handle the products to be delivered. It’s a matter of passing the buck and no one cares. Packages go missing, delivered to wrong addresses or are stolen and no one is held accountable. NICE!!!

I presented at Canada Post desk, and no employee present. As per notice I was directed to press button until red dot appeared. The message said someone would be with me momentarily. Almost 15 min later with 4 people behind me in the line, and continual pushing of button, still no employee in sight. Another customer left the line up and went to see if she could find someone to assist us. Finally, a big old gal ambled in and said she had been on her break and the red dot button that sends signal was broken. No apologies what so ever, and no friendliness. Service was appalling! If I had not needed to mail a parcel so badly, I would have left. This employee should be spoken to about customer courtesy. The previous employee before her was always so apologetic and courteous, it is hard to believe this person actually replaced her.

Delivered 4 separate packages to the wrong address in one week.

The delivery took days to arrive and the support was not so responsive to attend to us

I post my passport from bracebridge to Ottawa and they have to return back in etobicoke after printout, but Canada post sent passport directly in etobicoke and when I contact them they mentioned It is due to mistake we are sorry for that..
Well no Idea why these people work after taking dr....
Worst service ever and charged 40 dollar.