Very happy with my order from Carpets & More. There was almost a delay issue but they worked very hard to ensure i received my carpet on time and i can't fault the customer service and communication.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing company. First class service from ordering the carpets through to delivery. We have just had the carpets fitted in the h/s/l and 3 bedrooms, and could not be more delighted with the quality o... Toon meer
Bedrijf heeft geantwoord
Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Toon meer
Bedrijf heeft geantwoord
Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Gould House, M20 4ZE, Manchester, Verenigd Koninkrijk
- sales@carpetsandmore.co.uk
- carpetsandmore.co.uk
4,6
Uitstekend
204 reviews
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Don't trust delivery dates
The carpet itself and underlay is fine and the product is expected having seen samples elsewhere. The order process and delivery was not. When ordering, the website offers you a selection of delivery dates to choose from (great so far). Once product chosen and ordered and delivery date selected, you get an email from Carpets and More. This states someone will be in touch in approx. 2 weeks to discuss a delivery date, so effectively you have to disregard your delivery date and wait to be contacted (frustrating to say the least). After 1.5 weeks i emailed for a update and had no response (not great). I emailed again at just after 2 weeks and was told carpet would be available for delivery the coming Thursday or Friday. I chose Friday. Having waited in all Friday I got an email mid afternoon claiming they didn't have a large enough van available to make the delivery and it would be Monday afternoon. I had a fitter booked to fit the carpet first thing Monday so had to rearange fitting. Having not honoured 2 delivery dates, this was unnacceptable and caused unnecessary hassle for myself and family. On this basis I would not use Carpets and More again.
3 oktober 2022
Antwoord van Carpets And More
Thank you for your valuable feedback. We're really sorry you experienced delays with your delivery. We do state at checkout that selected dates can't always be guaranteed and that our team will be in touch to book in. Some carpets take slightly longer to arrive as they come from Belgium such as your carpet, so these delays aren't exclusive to ourselves but in fact with all retailers. We do try to further advise customers as you mentioned we emailed to advise the two week lead time on this product. We're terribly sorry to hear the delivery failed on the Friday, and for any inconvenience caused by this, this is the last we wish for our customers and we are continually taking steps to further improve the delivery service and strive for the most reliable service for our customers. We're glad your carpet and underlay arrived nonetheless and you're happy with it, we hope you enjoy your brand new flooring for many years to come and thank you for your valued business. If you'd be happy to use us again we would be happy to offer you free delivery on your next order.
Really easy to order and great service
14 september 2022
Quality carpet I order 22m2 quality wool carpet
I order 22m2 quality wool carpet. The price was the cheapest I could find and delivery was quick and efficient. Based on my personal experience, I recommend this supplier.
7 september 2022
Antwoord van Carpets And More
Many thanks for the lovely review - we're delighted you found the service efficient and that we saved you money, we look forward to welcoming you back!
I ordered 3 samples
I ordered 3 samples, picked one and ordered 36m2. The sales person Jason was very polite and helpful from order to delivery. Delivery was on time and the driver was again very helpful. The chosen carpet was perfect. The cost was very competitive. I would trade with you again and recommend your company without question. Happy customer DW
8 september 2022
Antwoord van Carpets And More
Thank you for the lovely review! We're delighted you're happy with your order, from the samples, the delivery and the finished product. Glad we could save you money too. We look forward to welcoming you back!
Could not have asked for better…
Could not have asked for better service. Akram replied to my enquiries and emails same day every time (even on a bank holiday) and sent samples to help us decide. The carpet was delivered quickly and on time and is of a great quality at about half the price of high-street shops. Brilliant! would definitely use again.
30 augustus 2022
Antwoord van Carpets And More
Thank you so much for the great review!
We're delighted you're happy with the service, product and that we were able to save you money on your order. If you need anything else please don't hesitate to get in touch and we're happy to be at your service!
Excellent!
Couldn't fault the service given by the guys. They went the extra mile to ensure everything was delivered as quickly as possible. Great customer service skills. Friendly, polite, you couldn't ask for more! Thanks Akram and Jason, keep up the good work.
22 augustus 2022
Antwoord van Carpets And More
Thanks so much for the great feedback! We're delighted you were happy with your purchase and the service received. We look forward to welcoming you back!
Thank you!
Thank you!
That’s twice I have used your company and both time the process has been brilliant. Thanks for your great customer service.
8 augustus 2022
Antwoord van Carpets And More
Thanks so much for your valued repeat business, we're delighted you were happy with the service on both occasions - we look forward to welcoming you back!
Everything about this carpet delivery…
Everything about this carpet delivery was superb apart from the initial ordering which is probably the worst I have ever experienced - you enter your name, address, payment details etc and the whole thing disappears and you're left looking at a blank screen - no order number or anything to say you've just paid, it's utter pants - a real shame because everything else was spot on, carpet was excellent as was the delivery driver. Please sort the front end out :)
17 juli 2022
Antwoord van Carpets And More
Thanks for the valuable feedback! We really appreciate it, and rest assured not falling on deaf ears - we've invested in a much more comprehensive and automated back end and front end of the website so our customers can enjoy a much more user friendly experience, instant order confirmation and many more impressive features! All to be released very soon.
We're delighted you were really happy with your purchase and service received, and from the delivery, thank you once again for your valued business, we look forward to welcoming you back!
Antwoord van Carpets And More
Thanks for the great review! Glad you are happy with the service, thank you once again for your valued business, we'd be happy to welcome you back!
Excellent customer service
Excellent customer service - on the phone and by email.
Carpet was held for us until we could receive delivery of it.
30 mei 2022
Antwoord van Carpets And More
Thanks for the great review, glad you were happy with the service, communication and your deliver! Looking forward to welcoming you back.
Great service and personable
26 mei 2022
Antwoord van Carpets And More
Thanks for the great review! Glad you're happy with the service, always happy to help.
Very impressed with the service…
Very impressed with the service received and delivery came on the date we arranged.
The driver was very helpful when unloading our carpets.
20 mei 2022
Antwoord van Carpets And More
Thanks for the great review! We're delighted to hear all went smoothly and you were happy with the delivery and the helpful driver. We look forward to welcoming you back!
Brilliant service from Jason
Brilliant service from Jason. Very polite & courteous both via email and over the phone. Carpets were delivered very promptly, and I was kept informed of the progress throughout. Also gave me a special price too :)
Would definitely recommend.
20 mei 2022
Antwoord van Carpets And More
Thank you for the lovely review, we've passed on your kind feedback to Jason. We're delighted you were happy with the communication, delivery and price! We look forward to welcoming you back!
Great service, until........
First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet description but maybe a reminder e mail emphasising this with invoice would be good. They sent the wrong door bar with the order but had no response from them re this. It was only a couple of quid and went and bought one elsewhere but just an acknowledgement from them would have been nice.
18 mei 2022
Review zonder uitnodiging
Antwoord van Carpets And More
Thanks so much for the valuable feedback, we do our best to communicate a one-man delivery service with our customers at as many opportunities as possible. Also thank you for letting us know re the door plates - we will get these refunded for you, glad you were able to sort. Thank you once again for your valuable business, if you need anything else please don't hesitate to get in touch!
All good! 👍
Great pre sales customer service, well priced and speedy straight forward delivery - defiantly use again. 👍
8 mei 2022
Antwoord van Carpets And More
Thanks for the lovely review, and your valued business!
We'd be happy to welcome you back should you need anything else.
We did have a problem but it was made…
We did have a problem but it was made good very quickly and the staff at Carpets and More were excellent and very helpful. I would not hesitate in buying a carpet from this company again.
12 april 2022
Antwoord van Carpets And More
Thank you for the valuable feedback! We're glad you are happy with the service and your order, glad we were able to sort any issues out for you and you'd be happy to use us again! We look forward to welcoming you back.
good service and customer care
11 april 2022
Antwoord van Carpets And More
Thanks for the great review! We're delighted you are happy with the service & customer care. We look forward to welcoming you back!
Very pleased with everything
Very pleased with everything - easy to order, delivery arrived when they said it would and within 2 weeks of my order, cheerful delivery chap and great proudct. We are really enjoying the new carpet.
9 april 2022
Antwoord van Carpets And More
Thanks for the great review! We're delighted you are happy with your purchase and the service received. We hope you enjoy your beautiful new flooring. Looking forward to welcoming you back!
Good customer service
Good customer service, quick replies and helpful throughout. Onto my third order with them would highly recommend
28 maart 2022
Antwoord van Carpets And More
Thank you so much for the lovely review and your valued business! We're delighted you are happy with your orders - and we look forward to welcoming you back!
Great service from ordering to receiving carpets
Ordered on line. Arrived on specified date. Driver very pleasant and helpful. No problems overall. Would recommend this company.
21 maart 2022
Antwoord van Carpets And More
Thank you for the great review! Glad you were happy with the service and you'd recommend us. We look forward to welcoming you back!
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