My mother wanted to sort out her funeral plan but was unsure what she really wanted, the lady who arranged everything was very good and helpful, We was very pleased with how much is actually taken... Toon meer
Bedrijf heeft geantwoord
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Everything was conducted in a friendly and instructive way, no pressure, just a normal chat about a very personal subject. It needed to be sorted now we can get on with our lives and enjoy it
Bedrijf heeft geantwoord
We contacted the Co-op as family had always used them, but mostly because we felt they were trustworthy to arrange the funeral we wanted. It was all arranged over the phone. Everything went smoothly a... Toon meer
Bedrijf heeft geantwoord
Very thoughtful young woman who talked us through the various options and answered questions thoroughly. Costs were explained clearly. As a result, we had no qualms in purchasing our funeral plans... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Central Co-op Funeral Plans, part of the OurCoop family, and we’re authorised and regulated by the Financial Conduct Authority to sell a range of fully guaranteed prepaid funeral plans. OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We’re here to help 24/7, 365 days a year.
Contactgegevens
Queen Street, WS13 6QD, Lichfield, Verenigd Koninkrijk
- 01543 421378
- sales@funeralplanning.coop
- centralcoopfuneralplans.co.uk
4,9
Uitstekend
298 reviews
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Good customer service from initial call…
Good customer service from initial call to make appointment, greeting at reception at appointment and conducting the business of making funeral plans with Jayne Hudson.
18 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for taking the time to share your experience. It’s wonderful to hear that you felt well supported from your first call through to your appointment, and that our reception team and Jayne provided such helpful service throughout. We’re glad the process of arranging your funeral plans felt smooth and well handled. Your feedback means a great deal to us.
Take care,
Central Co-op Funeral Plans
Everything fine
Everything fine. Customer advisors excellent,
Explained things really well.
It was just difficult living in market Harborough that it is just a subsidiary office and I found it difficult to make the payment. Not a criticism just what it is today.
1 juni 2026
Antwoord van Central Co-op Funeral Plans
Thank you for sharing your experience with us. It’s lovely to hear that our Colleague supported you well and explained everything clearly. We appreciate you mentioning the difficulty around making the payment. Your feedback is really helpful as we continue to improve how we support members in different locations. Thank you again for your kind words.
Take care,
Central Co-op Funeral Plans
The sales assistant was very polite and…
The sales assistant was very polite and informative.
13 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your kind review. We’re so pleased to hear that our sales assistant was both polite and informative during your visit. Your feedback is truly appreciated.
Take care,
Central Co-op Funeral Plans
Antwoord van Central Co-op Funeral Plans
Thank you for your kind review. We’re so pleased to hear that you found the service professional and that Mathew was able to support you with helpful advice and guidance. Your feedback means a great deal to us.
Take care,
Central Co-op Funeral Plans
Simple & easy funeral planning.
I found the experience of choosing the funeral plan easier than I expected.
The advisor “Jayne” very helpful and although I was a bit confused as to what to expect but I was put at ease with the adviser and was pleased that she was very patient & explained everything that I needed to know.
Overall I am extremely happy and satisfied with the service that I received.
6 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for sharing your experience. We’re so pleased to hear that choosing your funeral plan felt easier than expected, and that Jayne was able to guide you with patience and clear explanations. It’s wonderful to know you felt at ease throughout the appointment. We’re delighted you’re extremely happy with the service you received.
Take care,
Central Co-op Funeral Plans
Antwoord van Central Co-op Funeral Plans
Thank you for your kind review. It’s great to hear that you found our communication clear and the information helpful. We really appreciate you taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
Very friendly and honest people
Very friendly and honest people, explain everything in detail, excellent service.
9 juni 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your lovely review. It’s wonderful to hear that you found our team friendly and honest, and that everything was explained clearly and in detail. We’re delighted you felt the service was excellent.
Take care,
Central Co-op Funeral Plans
She was knowledgeable and courteous.
13 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your kind review. We’re so pleased to hear that she was both knowledgeable and courteous during your appointment. Your feedback is truly appreciated.
Take care,
Central Co-op Funeral Plans
Complete satisfaction.
We were very happy with the way everything went. Made us feel at ease from the moment we walked through the door. We already made our mind up what we wanted defore we got there. So the lady talked us through all the detail's, she was very polite and understanding. The lady put us both at ease. Staff were very polite. We would recommend the Co Op.
18 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for sharing your experience. We’re so pleased to hear that everything went well and that you felt at ease from the moment you arrived. It’s wonderful to know the advisor talked you through all the details with such politeness and understanding. We’re delighted you felt supported throughout, and we truly appreciate your recommendation.
Take care,
Central Co-op Funeral Plans
Not an unhappy experience
We were dealt with young lady called Roisin she was so pleasant with us couldn’t have had anyone nicer , made everything so easy because we did a plan for both our funerals we weren’t upset about anything.
26 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for sharing your experience. We’re so pleased to hear that Roisin looked after you so well and made everything feel easy and comfortable. It’s lovely to know you couldn’t have asked for anyone nicer to guide you through arranging both plans. Your feedback means a great deal to us.
Take care,
Central Co-op Funeral Plans
Everything was great friendly staff
Everything was great friendly staff
Professional understanding excellent
Highly recommended
9 juni 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your lovely review. It’s wonderful to hear that you found our staff friendly, professional and understanding throughout. We’re delighted you felt the service was excellent, and we really appreciate your recommendation.
Take care,
Central Co-op Funeral Plans
Furnnal plan
Very helpfull explained in detail and all questions I ask they answer with reassurance ,the paper work turned up with in the time frame they said it was all detail so we could understand everything also if we had any questions we where reassured we could call back or if we wonted to change thing we could very helpful thankyou
6 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for taking the time to share your experience. It’s wonderful to hear that everything was explained in detail and that all your questions were answered with reassurance. We’re also pleased the paperwork arrived within the timeframe promised and was clear to understand. Knowing you felt able to call back or make changes if needed is exactly the confidence we hope to give. Thank you again for your kind feedback.
Take care,
Central Co-op Funeral Plans
Antwoord van Central Co-op Funeral Plans
Thank you for your kind review. It’s great to hear that you found our staff helpful and the pricing easy to understand. We really appreciate you taking the time to share your experience.
Take care,
Central Co-op Funeral Plans
Excellent service in every way when…
Excellent service in every way when myself and my mum visited the Kettering branch to arrange my mum’s funeral plan . Thank you very much . Would highly recommend.
19 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that you and your mum received such excellent service when arranging her funeral plan at the Kettering branch. Knowing the experience was supportive, clear and reassuring means a great deal, and your recommendation is truly appreciated by the team.
Take care,
Central Co-op Funeral Plans
Very nice person who talk to us not a…
Very nice person who talk to us not a very nice thing to do but you know when we walked down that door that’s it all done our children are not going to go through any of it push for the fact we’re getting today’s prices and not only 20 years time
18 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your review. It’s really heartening to hear how well you were supported during your funeral planning appointment. Even though it’s not an easy conversation to have, knowing that the person you spoke with made it feel manageable, and even reassuring, truly matters. It’s wonderful that you left feeling everything was taken care of, and that your children won’t have to face those decisions in the future. Securing today’s prices is an important part of that peace of mind, and your feedback shows just how clearly and thoughtfully this was explained.
Take care,
Central Co-op Funeral Plans
Wonderful service
My sister & I booked & prepaid for a funeral plan in advance for our mother who is currently in residential home. The service we received was exemplary, friendly, professional & considerate. Would highly recommend coop. This was at the Pakefield branch.,very happy with everything. This made a very somber subject a very pleasant one. Thank you Emily
20 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear how well you and your sister were supported when arranging your mother’s prepaid funeral plan. Knowing the service was exemplary, friendly, professional and considerate is exactly the experience we want families to feel, especially when discussing something so sensitive. Your recommendation means a great deal to us.
Take care,
Central Co-op Funeral Plans
From my initial enquiry to my face to…
From my initial enquiry to my face to face meeting everything was explained thoroughly in terms that i understood
I have recommended to other friends after the service i received
8 juni 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your review. It’s great to hear that everything was explained clearly from your very first enquiry through to your face‑to‑face appointment. Feeling informed and supported in terms that make sense is so important, and your feedback shows just how well you were looked after. We really appreciate you recommending us to others, that means a lot to us.
Take care,
Central Co-op Funeral Plans
Antwoord van Central Co-op Funeral Plans
Thank you for your review. It’s wonderful to hear that Jayne looked after you with such kindness and consideration. Knowing that she made such a positive impression during an important moment will mean a great deal to her and the team.
Take care,
Central Co-op Funeral Plans
Job well done as I would have…
Job well done as I would have expected!! Matthew very helpful and thorough and explained the options to me clearly and concisely. All good,
5 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your review. We’re so pleased to hear that everything was handled just as you expected. Matthew will really appreciate your kind words, being helpful, thorough, and explaining all the options clearly is exactly the standard he strives for, and it’s great to know this came through so strongly. Thank you again for taking the time to share your feedback.
Take care,
Central Co-op Funeral Plans
everything was very easy to do.
The lady that did the plan was very pleasant and really good at her job, she explained every detail so that i fully understood what was involved,
13 mei 2026
Antwoord van Central Co-op Funeral Plans
Thank you for your review. It’s lovely to hear that she took the time to make sure the plan was the right one for you and that you fully understood your policy. Feeling confident and informed is so important, and your feedback shows just how carefully you were supported.
Take care,
Central Co-op Funeral Plans
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