Charter Vanlines Reviews 

Charter Vanlines they sucked me in and kept raising the price on me. Espeicailly on the pick up day. They also lied and assure me that my stuff will stay on the truck and not be loaded and unloaded. First they gave me an estimate that was super low over the phone as I walked through the house over the phone telling the man what I had. I called them back after the contract and said I don't think this is right. I walked room to room withpacked boxes, estimating boxes, drawers with clothes, furniture, and I sent pictures of my packed art. They raised the price about 750.00 and said that was good. The a few days before the pickup, they made me take two hrs with them, recounting boxes etc and they raised the price again about another $800.00. On moving day, the mover says I need to pay them $2000. more or they won't move me. A snow storm of the century was coming the next evening. I bluffed them and told them I could easily rent a truck and drive on my own and then I ran upstairs to cry. I came down and told them I would give the another $1,000.00 or the moving was off. The man finally agreed after 2 hours. Of course, I thought my stuff might be gone forever, because I no longer trusted these people. They had obvioously unloaded and loaded my stuff a few times. The man wo delivered my stuff was angry and had only one helper who he picked up off the street. It was a long tiring day. I later found out I was missing my designer table legs, made fo steel worth about $1,100 and were not replaceable. After six months, I designed some and got my handy man to build me some for $900.00 They broke a few other items and offered me $36.00 total. In the past movers sent a person to myself who paid me money or fixed the items theirselves. I felt the table legs were sold for their steel or their beauty. Anyways after about 30 or more calls to both them and the insurance company, they went from $36. to $100.00 to $230.00, definitely not covering my duress. When I finally signed the agreement, it said Trnasit Moving Systems will send me a check and I should get it in three weeks. Three in and half months later, I have now called Transit Moving systems and CIS because I still have not received the $230.00 check. I will probably be suing all three of these companies. Charter Vanlines, Is a broker for other movers, so you don't know who is moving you. I will only go with a mover who comes to my home and estimates, and agrees to stick by it, and is the moving company and not a broker. So please don't use Transit Vanlines either.

Just wanted to write a glowing review for Charter Vanlines and his team. I had a complex move including a piano on another floor. They took care of everything with professionalism and efficiency. Moving is super stressful but the crew made it easier and I appreciate that greatly. Highly recommended as they were great.

Exceeded my expectations from beginning to start. The crew was amazing, efficient, courteous and totally on top of things. They made my entire moving experience incredibly easy and absolutely stress-free. The movers were quick, friendly and hardworking. My storage unit was perfectly packed and I feel confident about the safety of my stored items. Definitely recommend.

The best movers. This is our third time working with Charter Van lines. They are so amazing. The crew was great, all three times. They were super quick and efficient, very courteous of your home and office space. The movers kept checking in with use to ensure all of your items were properly labeled and would be placed in the rooms we wanted. Definitely use them you will not be disappointed.

My girlfriend and I had a very great experience with team. I was really glad to use their service. They deliver all my boxes carefully without damaging anything. It took 2 hours to pack the 2 bed room apartment. I was pleased with their speed. I had definitely use them again. M was very detailed in explaining the process.

We had a great time with these guys. They showed up on time, started doing their job. They were well instructed by Mike. he was leading them and managing the guys very well. He made sure everything goes well and well according to the plan. These guys are very hardworking. I will use them again in future if needed.

I have been using their service from last 4 years and they never disappoint in any department. Moving, customer service, packing, unboxing. They are master of everything they do. You should call them if you want quality service for move of any kind either short or long.

I used them and they were amazing throughout the moving process. Punctuality, professionalism, humbleness are their qualities. They provide great quality service in very reasonable price. I had to move quickly so I hired them on a short notice but if you are looking to hire them, make sure you book them before time. I am really happy with the service. I will be using them again.

We used this moving company for the first time and they were great! Charter Vanlines and his team members were quick and efficient, calling promptly right before the delivery window and getting the whole job done in an hour. Great service and cost!! Will call clean-cut moving again!

DO NOT USE THIS COMPANY!!! They share a quote with you and later give you 4 times the original price they gave you! I tried to cancel via writing and phobe after reading their reviews within 24 hours. I spoke with my husband, thinking they were Van Lines (a very reputable Company we used for a job relocation), I tried to cancel. They reduced the price and BEGGED us to stay with them and the price will not changed. When they are sued for this bait and switch - they will be out of business. They kept my $400 deposit and lied to my Bank stating I never put anything in writing. That was a LIE. Please, please do not use this company!!!! It’s not worth it.

Literally the worst moving company I've EVER dealt with. They say they are not a broker - they are. I was shoved off to some company called MoveOn. When they showed up the day of my move, I was told I had DOUBLE the price of what they quoted me over the phone. DOUBLE! To the tune of over $10,000 to move a four bedroom home. I ended up having to fire sale some of my furniture to get it down to $7,000. I filled out an inventory form and then had a follow up phone call, and they still estimated wrong.
During the transit time, I called and emailed 3 times for a status and got no response.
Fast forward to 14 DAYS later - my stuff finally shows up at my new house. Everything was shoved in boxes with absolutely no logic or organization. Instead of protecting fragile items with paper or bubble wrap, they were "protected" with my CLOTHES, TOWELS, and BED LINENS. Or, not protected at all - resulting in numerous broken items including 2 lamps, wall art, dishes, and pictures.
Perhaps the most egregious - they rolled my king size mattress up like a burrito and taped it that way to move it. When it was unrolled it was completely ruined. It was a coil/spring mattress, NOT a foam mattress.

The absolute worst. Stay away.

If you are planning your move and are considering using Charter Van Lines, there are a few things you should know.

1. They are ONLY a brokerage company and are not the ones delivering your stuff.

2. They will give you a low quote to get your deposit and when you get your call to confirm your shipment the price will double. We were quoted 2200 for our move which included 35 boxes. We removed the boxes completely and our order still increased by 150 dollars. Why, because they did not record the measurements of the furniture correctly.

3. They assure us that our furniture would be there with in 5 -10 days. However when we called to see when it would be delivered after the 5 days were up, we were informed that they had 35 business days to deliver our stuff.

They say they are a 5 star company but they are not.

Do not use this company. You've been warned.

This is the worst moving company ever. Daniel is a lier. He is going to be very nice at the beginning. As soon as he took ur money. U never going to hear back from him. The worst, they don't have a truck. They will send some Spanish liers to steal ur stuff. They took my bed frame. Please stay away from this company. Do not deal with Daniel. Don't deal with Daniel. He is a lier lier lier ....

Two days later I received a call from Daniel Stevens. The representative explained he had more experience than my particular salesman Mark Ryan and that he wanted to talk to me to find out why I changed my mind. Again I simply reported we were no longer moving and did not need their services any longer. He refused to accept this as an answer and continued to ask me the "real reason" we were cancelling. He quickly became more and more agitated and became quite unprofessional. He told me I was a liar and that as I'm from Utah I must be Mormon and certainly Morman's aren't permitted to lie. He questioned my moral character then said "I hope you're going to church tomorrow" and hung up. As it was not clear from this conversation that the refund would be processed I sent two follow up emails and called. No response to the emails but when I called, after a brief hold, was told the refund was being processed and that I would receive a confirmation email. That was 4 days ago and still nothing.

While all my things arrive in tact the experience was horrible. I needed my stuff to arrive on a certain date and at no point did they tell us that it could take up to a week for my stuff to arrive PAST the date we had originally said I needed the stuff to arrive. Customer service representatives were mean and bitchy when I called to talk to them which I did several times during the whole process. While it was in the contact that we signed at no point in the process or during the numerous conversations did they mention that in some cases it could take UP TO 20 DAYS for my stuff to arrive due to the distance. I am not faulting them for what is in the contract but I would have been able to plan better if they had just been upfront at the beginning about that the time period I wanted was unreasonable. They left a lot of things unmentioned and then got mean and snippy when I asked about why these things where not mentioned beforehand. I would not use them again and I would suggest you don't either.

NOT UNLIKE OTHER REVIEWS, IF I COULD GIVE A NEGATIVE RATING I WOULD. THEY GET YOU ON THE LINE AND FORCE YOU TO GIVE A DEPOSIT OR YOU’LL “LOSE THE DEAL”. THE CONTRACT GIVES YOU 7 BUSINESS DAYS TO CANCEL...THEY DO NOT HONOR. I HAVE NEVER FELT COMPELLED TO LEAVE A NEGATIVE REVIEW BEFORE, BUT THE CONVERSATION, RUDENESS, LAUGHTER AND OVER-ALL LACK OF PROFESSIONALISM THAT I EXPERIENCED WHEN I CALLED TO STATE I WAS PROCEEDING WITH MY CANCELLATION IS APPALLING. I WILL FIGHT THIS TO THE FULLEST EXTENT AVAILABLE BY LAW. TODAY IS APRIL 18TH, MY MOVE WAS ORIGINALLY SCHEDULED FOR THE 26TH AND MOVED TO THE 30TH, WITH WRITTEN CONFIRMATION BY ME AND THEY ARE TELLING ME THAT I’M NOT WITHIN THE TIME FRAME PERMISSIBLE TO CANCEL. FOR THIS COMPANY IT IS ABOUT COLLECTING AND RETAINING DEPOSITS AS OPPOSED TO CUSTOMER SERVICE!

$15,189.56 charged to move less than 900 miles
Charter sold to Arrow Moving and Storage
Arrow double charged us cubic feet : extra $7000.00
doubled charged gasoline quote: extra $700.00
Charter charged: FOR THE ESTIMATE: $1975.00
Loaders showed up in Enterprise Rental Truck
Packed one load, told us they were going to a hub and
reloading it into our reserved semi (per Charter)
Reality...…….Arrow put it in storage and sold it to a 3rd. trucking
company
Loaded second load and we were told our semi was full. Couldn't
load any more. Had to give lots of our possessions away
Rented U Haul.....cost of truck, gas, hotel etc. . not included in
$15,189.56
Cost to replace items loaders REFUSED TO PACK not included in
the $15,189.56
Got a call (new home) " yah...…….I have your stuff"
Driver was alone? Said he was going to Home Depot for helpers
We told him closest Home Depot was 2 hrs. away (Oregon coast)
Driver went into Ray's Grocery store, hired 2 kids on their bicycles.
Started unloading.......it got dark, and started raining
But....they were able to use their cell phone lights :)
Next am Driver showed up, unpacked the rest of our load into a
metal building on our property.
Told my husband," you have an SUV, you can move
everything into the house yourself!" $15,189.56
Driver just left...…..told us he hated his boss and his job !

Arrow told us " well, we didn't charge you for the items he didn't load" (Aren't we lucky?)

At least they didn't use the mattress for a loading ramp like they did with the 89 yo ladies!....
Oh, that's right we don't have a mattress because THEY REFUSE TO LOAD THAT!

I recently had the opportunity to move out of state for an amazing new job! Trying to find a reliable mover to take my items across the country for me was such a hassle and i was tired of all the calls i was receiving. Then Daniel with charter van lines called me and I am so happy i picked up his call. His help took away all the stresses i had with my move and now that everything's delivered and been placed in my new home i couldn't be happier with my experience with this great company!

Due to my past traumas moving i was skeptical with trying it again, but i worked with a great representative before our move named josh and he helped up have an amazing experience. everything was delivered promptly within the delivery frame they promised.

Horrible service..Do not recomend. Company need to be honest to their Customers and not lying saying staff will be delivered from 1- 7 days and it took 3 weeks, one day for us to get our staff delivered.. Some staff broken and boxes falling apart after being in a warehouse in Chicago for 3 weeks.On top we got over charges of additional 2000.00 at pick up..
Please do your research on all Moving Companies to avoid the hassle I had to go thru for 3 weeks