This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I⁰ had a wonderful experience with ANUJ (Rohan) as my travel agent. He was extremely patient in helping me find the right tickets at the best price. What stood out most was his genuinely customer-ce... Toon meer
Bedrijf heeft geantwoord
Hi, I understand that my booking has been force-cancelled because the ticket could not be confirmed - Reservation number - CFSAU35245 Please confirm that the full amount of A$671.29 charg... Toon meer
Bedrijf heeft geantwoord
Anna was very patient, despite my frustration regarding changes & costs thst seemed OTT. Much of it, I did not understand which was very frustrating but Anna politely explained all aspects every st... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
922 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Worst travel company I have ever dealt…
Worst travel company I have ever dealt with. Bought my tickets online after they wanted to charge me more money to issue my tickets. Worst experience ever. Don’t recommend anyone to buy tickets from them .
15 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Karen,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations and apologise for the frustration caused.
We understand your concern regarding the additional amount discussed during the booking process. Our fares are subject to airline availability and may change until the booking is confirmed and the tickets are successfully issued. If the originally selected fare is no longer available, our team may provide alternative options based on the live inventory available at that time.
We also appreciate your feedback regarding the communication and service received. We take your concerns seriously and are committed to reviewing such matters to ensure that fare conditions, availability, and any applicable fare differences are communicated as clearly as possible.
Further, a supervisor from our Feedback Department is currently reviewing your case. We will contact you once the review is completed and provide you with the best possible resolution.
We appreciate your patience and the opportunity to review your concerns.
Best Regards,
Customer Support Department
Samer is good at handling customer…
Samer is good at handling customer services
15 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Kelvin,
Thank you for your kind feedback. We are pleased to hear that you had a positive experience with Samer and appreciated his customer service. We will be sure to share your recognition with him and the team.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Nice phone call
The phone call with the advisor was really good, sorted out an issue and was nice and friendly. Emily was really helpful.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Adil,
Thank you for your kind feedback. We are pleased to hear that Emily was able to resolve your issue efficiently and provided a friendly and helpful service during the call.
We truly appreciate you taking the time to share your experience and will be happy to pass your recognition on to Emily. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Good customer service
I have very good experience with Emily. She did very good customer sevice. Thank you so much for your help Emily😍
13 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Matheepan,
Thank you for your wonderful feedback. We are delighted to hear that you had a positive experience with Emily and were satisfied with the customer service she provided.
We will be sure to share your kind words and appreciation with Emily. Thank you for choosing us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
The amazing guy Scott is really good…
The amazing guy Scott is really good and give all information correctly. Supportive.
Good customer service.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Ram,
Thank you for your wonderful feedback. We are delighted to hear that Scott provided you with accurate information, was supportive, and delivered excellent customer service.
We truly appreciate you taking the time to share your experience and will be pleased to pass your kind words on to Scott.
Best Regards,
Customer Support Department
Scammers.....don't fall for it.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Jane,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience has left you with this impression.
We take comments of this nature seriously and understand the importance of providing customers with clear information regarding fares, ticketing, baggage allowances, booking conditions, and any applicable charges. Our intention is always to ensure that customers receive accurate information and appropriate assistance throughout the booking process.
We regret any confusion, frustration, or inconvenience you may have experienced. We would appreciate the opportunity to review the specific circumstances of your booking and address any concerns you may have.
Please contact our Customer Support team with your booking details so that we can review the matter and provide appropriate clarification and assistance.
We value customer feedback and appreciate you bringing your concerns to our attention.
Best Regards,
Customer Support Department
Real good helped me out Raul brown
10 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that Raul Brown was able to assist you effectively and provide you with a good experience.
We truly appreciate you taking the time to share your feedback and will be happy to pass your kind words on to Raul.
Best Regards,
Customer Support Department
Anna was great
Anna was great, she responded to my email for flight changes and rang me straight away. She obtained an exception for flight changes and made sure I was happy and comfortable with the new flights. Anna was a pleasure to deal with and her service for me was excellent.
Dean Brickell
10 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Dean,
Thank you, Dean, for your excellent feedback.
We are delighted to hear that Anna was able to assist you promptly with your flight changes, obtain an exception, and ensure you were comfortable with the new itinerary.
We truly appreciate your kind words and will be pleased to share your feedback with Anna. Thank you for choosing CheapFlyShop, and we look forward to assisting you again.
Best Regards,
Customer Support Department
The experience war really great
The experience war really great, the crew solved all the problems and with great explanation by scott
10 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Karampreet,
Thank you for your positive feedback. We are delighted to hear that you had a great experience and that Scott was able to resolve your concerns while providing clear and helpful explanations.
We truly appreciate you taking the time to share your experience and will be pleased to pass your kind words on to Scott.
Best Regards,
Customer Support Department
Check in with Sonali was great!
9 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you had a great experience with Sonali during your check-in.
We truly appreciate you taking the time to share your positive experience and will be sure to pass your compliments on to Sonali.
Best Regards,
Customer Support Department
Raul B
Raul B, gave us great customer service and resolved a ticketing problem we had and made sure my elderly mother had short layovers that she could manage.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Sosina,
Thank you for your wonderful feedback. We are pleased to hear that Raul B. provided excellent customer service, resolved the ticketing issue, and took your elderly mother’s travel needs into consideration when arranging manageable layovers.
We truly appreciate you sharing your experience and will be happy to pass your kind words on to Raul.
Best Regards,
Customer Support Department
Emily (Sonali Pathak) was good with the…
Emily (Sonali Pathak) was good with the process of check in and she explains all the things very nicely.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Samvidhan,
Thank you for your positive feedback. We are delighted to hear that Emily (Sonali Pathak) assisted you smoothly with the check-in process and explained everything clearly.
We truly appreciate you taking the time to share your experience and will be pleased to pass your kind words on to Emily.
Best Regards,
Customer Support Department
Raul Brown made the experience the best…
Raul Brown made the experience the best it could be
9 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Matt,
Thank you for your kind feedback. We are delighted to hear that Raul Brown made your experience as positive as possible.
We truly appreciate you taking the time to share your feedback and will be pleased to pass your kind words on to Raul.
Best Regards,
Customer Support Department
Very good at her job(Emily)
9 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Fev,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with Emily’s service and found her to be very professional and efficient.
We will be happy to share your kind words with Emily.
Best Regards,
Customer Support Department
She helped me a lot in seat…
She helped me a lot in seat selection.thanks for window seats Emily
8 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Karthik,
Thank you for your kind feedback. We are pleased to hear that Emily was able to assist you with your seat selection and arrange your preferred window seats.
We truly appreciate you taking the time to share your experience and will be happy to pass your kind words on to Emily.
Best Regards,
Customer Support Department
The agent I spoke which is Raul Brown
The agent I spoke which is Raul Brown. Really appreciate his help. Was able to assist me. Thank you.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Tiffany,
Thank you for your positive feedback. We are pleased to hear that Raul Brown was able to assist you and provide the support you needed.
We truly appreciate you taking the time to share your experience and will be happy to pass your kind words on to Raul.
Best Regards,
Customer Support Department
Thanks for the support us book a flight…
Thanks for the support us book a flight ticket and after serving. Emili help to us and her service is great. Highly appreciate.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Ishara,
Thank you for your kind feedback. We are delighted to hear that Emily provided excellent support throughout your booking process and after-sales service.
We truly appreciate your kind words and will be pleased to share your feedback with Emily. Thank you for choosing CheapFlyShop.
Best Regards,
Customer Support Department
They are bait and switch scam
Do not trust the cheap prices shown on this site. They use a classic bait-and-switch scam to trap you.First, they lure you in with cheap prices. Once you pay, instead of issuing your actual tickets, they send an email claiming your booking will be finalized in 48 hours.Next, their agents call you. They will aggressively tell you that your ticket does not include any luggage at all—not even a basic cabin bag or personal item. They won't let you speak on the phone, they talk over you, and they actually blame you for booking the ticket. They then try to force you into buying a much longer, more inconvenient flight at a significantly higher cost.If you refuse and ask for your money back, you will face a massive struggle just to get a refund.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Surender,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.
We understand your concerns regarding the fare, ticket confirmation process, baggage allowance, and the communication you received from our team. We take such feedback seriously, particularly regarding the clarity of fare conditions and the way information is communicated.
Our fares are subject to availability and the applicable airline and fare rules, including baggage, ticketing, and cancellation conditions. However, we acknowledge the importance of ensuring these details are clearly explained throughout the booking process.
We appreciate you bringing your concerns to our attention. Your feedback will be shared with the relevant team for review and improvement of our customer service processes.
Best Regards,
Customer Support Department
Scott was great with customer service
Scott was great with customer service. Helping me get what I needed. He was good at explaining what I needed to know and easing the pains of booking flights with the insanely high costs of baggage. Instead of having to pay, he helped me pay for much cheaper with baggage included with my ticket.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Gabriel,
Thank you for your wonderful feedback. We are delighted to hear that Scott provided excellent customer service and was able to assist you with your booking and baggage requirements.
It is great to know that he clearly explained the available options and helped you find a more suitable fare with baggage included.
We truly appreciate you taking the time to share your experience and will be pleased to pass your kind words on to Scott.
Best Regards,
Customer Support Department
It was wonderful working with Scott
It was wonderful working with Scott
He was very patient with me. Looking forward working with him again
6 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for sharing your wonderful feedback! We're delighted to hear that you had such a positive experience working with Scott. His patience and dedication are truly appreciated, and we'll be sure to share your kind words with him. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
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