This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... Toon meer
Bedrijf heeft geantwoord
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Hi, I understand that my booking has been force-cancelled because the ticket could not be confirmed - Reservation number - CFSAU35245 Please confirm that the full amount of A$671.29 charg... Toon meer
Bedrijf heeft geantwoord
I⁰ had a wonderful experience with ANUJ (Rohan) as my travel agent. He was extremely patient in helping me find the right tickets at the best price. What stood out most was his genuinely customer-ce... Toon meer
Bedrijf heeft geantwoord
Anna was very patient, despite my frustration regarding changes & costs thst seemed OTT. Much of it, I did not understand which was very frustrating but Anna politely explained all aspects every st... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
920 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Fast response and outstanding support
Fast response and outstanding support. Thank you, Scott, for being so supportive and for going above and beyond to try to secure a seat on the requested flight. Truly appreciated. Now im waiting for my ETicket to come through 😆
22 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Noma,
Thank you for your wonderful feedback. We’re delighted to hear that Scott provided you with fast, outstanding support and went above and beyond to assist you with securing a seat on your requested flight.
We truly appreciate your recognition of Scott’s dedication and commitment to providing excellent customer service. We hope your e-ticket reaches you shortly and that the rest of your travel experience is smooth and enjoyable.
Thank you for choosing our services, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Emily was excellent in her providing…
Emily was excellent in her providing information and completing the boarding.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Kamaran,
Thank you for your kind feedback. We’re delighted to hear that Emily provided you with excellent service and was clear and helpful in providing the information you needed while completing your boarding.
We will be sure to share your appreciation with Emily, as recognition of her efforts is greatly valued. Thank you for choosing our services, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
sent email had a query about flights…
sent email had a query about flights ,had a phone call from Emily very polite and answered all my question and followed, up with a email ,thank you EMILY FORE YOUR GOOD SERVICE
REGARDS V J BROWN
21 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear VJ Brown,
Thank you, V J Brown, for taking the time to share your wonderful feedback.
We’re delighted to hear that Emily provided you with such polite, helpful, and professional service. It’s especially pleasing to know that she took the time to answer all your questions during the call and followed up with an email to ensure everything was clearly addressed.
We will certainly share your kind words with Emily, as recognition like this is greatly appreciated. Thank you for choosing our services, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
My ticket was handed by Anna
My ticket was handed by Anna , everything was super easy to get done , helped me a lot while I ran into problems , did it very calmly , thanks very much good place to book a flight . Reasonable prices
21 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Gimsara,
Thank you for your wonderful feedback and for taking the time to share your experience.
We’re delighted to hear that Anna made the ticketing process easy and provided you with helpful, calm, and professional assistance when you encountered difficulties. We’re especially pleased that she was able to make the experience smooth and stress-free for you.
We will be sure to share your kind words with Anna, as your recognition means a great deal to our team. Thank you for choosing us for your flight booking, and we’re glad you found our prices reasonable.
We look forward to assisting you again on your future travels!
Best Regards,
Customer Support Department
I booked my flight with cheapflyshop
I booked my flight with cheapflyshop. Emily guided me through out the whole time and made sure all my details and information was correct. She was very helpful and kind.
I would recommend to book with cheapflyshop.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Hamza,
Thank you for your wonderful feedback and for recommending CheapFlyShop.
We’re delighted to hear that Emily guided you throughout the entire booking process and carefully ensured that all your details and information were correct. It’s wonderful to know that her helpful, kind, and attentive service made your experience a positive one.
We will be sure to share your kind words with Emily, as recognition like this means a great deal to our team.
Thank you for choosing CheapFlyShop. We truly appreciate your trust and recommendation and look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
I'm happy that Dean was very helpful to…
I'm happy that Dean was very helpful to assist me with the changes of my booking for my Round trip from Brisbane to Manila and back to Brisbane hopefully in the future thing's has to be easier.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Michael,
Thank you for taking the time to share your feedback. We’re pleased to hear that Dean was very helpful in assisting you with the changes to your round-trip booking from Brisbane to Manila and back.
We truly appreciate your patience and understanding, and we’re glad Dean was able to support you throughout the process. We also value your feedback regarding making future booking changes easier and will continue working to improve our service and customer experience.
We’ll be sure to share your kind words with Dean. Thank you for choosing our services, and we wish you a smooth and enjoyable journey!
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your positive feedback. We’re delighted to know that you were satisfied with our service and had a smooth experience.
We truly appreciate you taking the time to share your feedback. Your support means a lot to us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Boarding Card
It was one less thing to do at the airport.
Emily explained and reassured me as to why she rang me. This was a nice but unusual service from my experience.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Madonna,
Thank you for taking the time to share your positive feedback. We’re delighted to hear that Emily provided you with such thoughtful and reassuring service.
We’re pleased that her call helped make your airport experience easier by taking one less thing off your plate. It’s wonderful to know that Emily clearly explained the reason for her call and made you feel reassured throughout the process.
We will certainly share your kind words with Emily. Thank you for recognizing her efforts, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Emiley is very helpful today
Emiley is very helpful today. Good customer service.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Menonkrishna,
Thank you for taking the time to share your feedback. We’re delighted to hear that Emily was very helpful and provided you with excellent customer service today.
We truly appreciate your kind words and will be sure to share your recognition with Emily. Feedback like yours is a wonderful encouragement to our team and reinforces our commitment to providing friendly and helpful service.
Thank you for choosing our services, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
I had a great helpful service here
I had a great helpful service here. Jenny was friendly, easy to understand and was very helpful. I was very happy with the result.
Thank you for help Jenny.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Sophie,
Thank you for your kind feedback. We are delighted to hear that Jenny provided friendly, clear, and helpful assistance throughout your experience.
We truly appreciate your positive comments and will be pleased to share your recognition with Jenny and the team. Thank you for choosing our service.
Best Regards,
Customer Support Department
Thanks to Jeff at the cheapflyshop we…
Thanks to Jeff at the cheapflyshop we are on our way for a holiday.
Great work Jeff and thecheapflyshop.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Todd,
Thank you for your kind feedback. We are delighted to hear that Jeff was able to assist you and help make your travel arrangements a smooth experience.
We truly appreciate your recognition of Jeff and the CheapFlyShop team. We wish you a wonderful holiday and safe travels!
Best Regards,
Customer Support Department
Scott was really helpful throughout the…
Scott was really helpful throughout the whole process, we really tried to get my flight but unfortunately it was not confirmed and he was really punctual in getting me a refund.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for sharing your feedback. We are pleased to hear that Scott was helpful and supportive throughout the process. We understand that, unfortunately, the flight could not be confirmed, and we are glad that the refund was handled promptly.
We truly appreciate your kind words and will be sure to share your feedback with Scott and the team.
Best Regards,
Customer Support Department
Emily is very nice she really help me…
Emily is very nice she really help me to know every thing
18 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Loverose,
Thank you for your kind feedback. We are pleased to hear that Emily was friendly, helpful, and able to clearly explain everything to you.
We truly appreciate your recognition and will be happy to share your feedback with Emily and the team.
Best Regards,
Customer Support Department
Thanks to Javed
Javed was a great to help me over the phone .
18 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Showhana,
Thank you for your kind feedback. We are pleased to hear that Javed was able to assist you effectively over the phone.
We truly appreciate your recognition and will be happy to share your feedback with Javed and the team.
Best Regards,
Customer Support Department
Rohan is an excellent officer
Rohan, is an excellent customer service officer. He helped me in my difficult situation. I really appreciate his service.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Peter,
Thank you for your kind feedback. We are pleased to hear that Rohan provided excellent customer service and was able to assist you during a difficult situation.
We truly appreciate your recognition of his efforts and will be happy to share your feedback with Rohan and the team.
Best Regards,
Customer Support Department
I thanks to Emily she is Such a…
I thanks to Emily she is Such a wonderful lady to help thanks
16 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Murtafa,
Thank you for your kind feedback. We are delighted to hear that Emily was helpful and provided you with excellent assistance.
We truly appreciate your recognition of her efforts and will be happy to share your kind words with Emily and the team.
Best Regards,
Customer Support Department
Scott was great vey informative and…
Scott was great vey informative and patient. We needed to upgrade and Scott provided me with few options to choose from. We finally finalised the booking and Scott stayed on the line with me all that time until all was confirmed.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Rania,
Thank you for your kind feedback. We are delighted to hear that Scott provided informative, patient, and attentive assistance throughout the upgrade process.
We are pleased that he was able to present suitable options and support you until your booking was successfully confirmed. We truly appreciate your recognition and will be happy to share your feedback with Scott and the team.
Best Regards,
Customer Support Department
Emily was great very informative and…
Emily was great very informative and very polite.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Ounce,
Thank you for your kind feedback. We are pleased to hear that Emily was informative, polite, and provided you with a positive customer service experience.
We truly appreciate your recognition of her efforts and will be happy to share your feedback with Emily and the team.
Best Regards,
Customer Support Department
Excellent Service by Emily
Excellent Service by Emily . Really appreciate it .
15 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Gursharan,
Thank you for your kind feedback. We are delighted to hear that Emily provided you with excellent service.
We truly appreciate your recognition and will be pleased to share your kind words with Emily and the team.
Best Regards,
Customer Support Department
Worst travel company I have ever dealt…
Worst travel company I have ever dealt with. Bought my tickets online after they wanted to charge me more money to issue my tickets. Worst experience ever. Don’t recommend anyone to buy tickets from them .
15 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Karen,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations and apologise for the frustration caused.
We understand your concern regarding the additional amount discussed during the booking process. Our fares are subject to airline availability and may change until the booking is confirmed and the tickets are successfully issued. If the originally selected fare is no longer available, our team may provide alternative options based on the live inventory available at that time.
We also appreciate your feedback regarding the communication and service received. We take your concerns seriously and are committed to reviewing such matters to ensure that fare conditions, availability, and any applicable fare differences are communicated as clearly as possible.
Further, a supervisor from our Feedback Department is currently reviewing your case. We will contact you once the review is completed and provide you with the best possible resolution.
We appreciate your patience and the opportunity to review your concerns.
Best Regards,
Customer Support Department
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