This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... Toon meer
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Hi, I understand that my booking has been force-cancelled because the ticket could not be confirmed - Reservation number - CFSAU35245 Please confirm that the full amount of A$671.29 charg... Toon meer
Bedrijf heeft geantwoord
I⁰ had a wonderful experience with ANUJ (Rohan) as my travel agent. He was extremely patient in helping me find the right tickets at the best price. What stood out most was his genuinely customer-ce... Toon meer
Bedrijf heeft geantwoord
Anna was very patient, despite my frustration regarding changes & costs thst seemed OTT. Much of it, I did not understand which was very frustrating but Anna politely explained all aspects every st... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
920 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Jeff helped me with my booking
Jeff helped me with my booking cancellation, and he was super helpful. However, Salem tried to upsell me to a different ticket, and my ticket was neither confirmed nor refunded despite multiple follow-ups. All Salem wanted to do was upsell me to a different ticket at a higher price than available online. He kept giving me lame excuses and was not cancelling my ticket.
Overall, the experience was awful. However, Jeff was super helpful and professional.
5 stars for Jeff.
0 stars for cheapfly
30 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Muhammad,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that Jeff was super helpful in assisting you with your booking. We truly appreciate you recognizing his efforts and dedication to providing a smooth and positive customer experience.
We will be sure to share your lovely feedback with Jeff, as your appreciation is a great encouragement to our team.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
It’s was very good experience help me…
It’s was very good experience help me with my fight seat good
29 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that you had a very good experience with our service and that our team was able to assist you with your flight and seat arrangements. Your satisfaction is very important to us, and we are pleased that we could make your travel experience more convenient and comfortable.
Thank you for choosing CHEAPFLYSHOP. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Anna was extremely helpful in assisting…
Anna was extremely helpful in assisting me with my ticket. Initially i was extremely frustrated with the policy of the company however Anna handled my questions and frustration with grace and managed to get a full refund for my cancellation. I strongly recommend her if you want to deal with cheap fly as she will understand your concerns and goes above and beyond to help you. If there was anything positive i have got in this experience that was because of her and her calm and collaborative approach towards a customer. I am genuinely very grateful to her for making this experience positive to me helping me with the cancellation and getting the full refund. Thank you so much Anna! I do appreciate your assistance and if i have said anything wrong I do apologise.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Komal,
Thank you for taking the time to share such a thoughtful and detailed review of your experience.
We sincerely appreciate your honesty and are pleased to hear that, despite your initial frustration with the company’s cancellation policy, Anna was able to assist you with patience, understanding, and professionalism. We are especially glad that she was able to help resolve your concerns and successfully arrange a full refund for your cancellation.
Your kind words about Anna’s calm, collaborative approach and willingness to go above and beyond are truly appreciated. Providing reassurance and support during challenging travel situations is an important part of the service we strive to deliver, and it is wonderful to know that Anna made a meaningful difference to your experience.
We will certainly share your heartfelt appreciation with Anna. Feedback such as yours is a great recognition of her dedication and an encouragement to continue providing compassionate and customer-focused assistance.
Thank you once again for your understanding, recommendation, and kind words. We are grateful for the opportunity to assist you and hope to provide you with an even smoother experience in the future.
Best Regards,
Customer Support Department
Raul Brown has been a terrific support…
Raul Brown has been a terrific support and had lot of patience to hear us out and helped us above and beyond.
Thank you
Love Australia
29 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Rupika,
Thank you for your wonderful feedback and for taking the time to recognize Raul Brown’s exceptional service.
We are delighted to hear that Raul was patient, attentive, and went above and beyond to support you throughout your experience. Your kind words are a wonderful reflection of his dedication to understanding customer needs and providing thoughtful assistance.
We will be sure to share your appreciation with Raul, as recognition like yours is truly valued by him and our entire team.
Thank you for choosing CHEAPFLYSHOP, and greetings to Australia! We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Christopher bohn
Christopher bohn
was excellent and extremely helpful
29 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Debbie,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that Christopher Bohn provided you with excellent and extremely helpful service. We truly appreciate you recognizing his dedication and commitment to ensuring a positive customer experience.
We will be sure to share your wonderful feedback with Christopher, as your appreciation is a great encouragement to him and our entire team.
Thank you for choosing CHEAPFLYSHOP. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Dear Customer Service Team
Dear Customer Service Team, CHEAPFLYSHOP
I am extremely disappointed with the experience I had with my recent flight to Edmonton.
I had already booked and paid for my flight and went to the airport expecting to travel as planned. When I checked in, I was informed by the attendant that my flight had been cancelled. I was given no reasonable alternative that allowed me to continue my trip without significant additional expense.
As a result, I was forced to pay more than $1,500 out of pocket to obtain another flight. I was shocked and extremely frustrated that, despite having already paid for my original ticket, I was left in this situation at the airport.
This has been one of the worst travel experiences I have ever had. I feel that I was treated unfairly and left with a substantial and unexpected financial burden through no fault of my own.
I am requesting that you investigate this matter and reimburse me for the additional costs I incurred as a result of the cancellation. I would also like a clear explanation of why my flight was cancelled and what assistance or compensation I was entitled to at the time.
Please treat this as a formal complaint and provide me with a written response as soon as possible.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for contacting CHEAPFLYSHOP regarding your recent travel experience. We sincerely regret the inconvenience and frustration you have described.
We have reviewed the details provided in your complaint; however, we are currently unable to locate a reservation matching the information available to us.
To enable us to investigate the matter further and assist you appropriately, kindly provide your booking reference number (PNR), starting with “CFSAU”. Once we receive the correct booking reference, we will be able to locate your reservation and review the details of your booking, including the reported cancellation and any applicable assistance or reimbursement options.
We understand the seriousness of your concerns and appreciate your cooperation in providing the required information. We look forward to assisting you further once we receive the booking reference number.
Best Regards,
Customer Support Department
Christopher Bohn was a great help and…
Christopher Bohn was a great help and very quick at getting me what I needed. Very nice to deal with on the phone and very polite. Thank you so much for your work,
28 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Dilek,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Christopher Bohn was able to assist you promptly and efficiently with your requirements. It is especially pleasing to know that you found him polite, professional, and pleasant to deal with over the phone.
We truly appreciate you recognizing Christopher’s dedication and commitment to providing excellent customer service. We will be sure to share your kind words with him, as your appreciation is a great encouragement to our team.
Thank you for choosing CHEAPFLYSHOP and for your thoughtful feedback. We look forward to assisting you again with your future travel needs.
Best Regards,
Customer Support Department
They change your itinerary and you practically have to adjust to them
Jeff's customer service was excellent, friendly, empathetic and respectful. He does his best by working for hours on our reservation. But Cheapfly sells you the flights for a price and then we had to pay an extra 1000 dollars and adjust to their times. After comparing we review the reviews and the surprise is that this is how they always operate
27 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Jenny,
Thank you for taking the time to share your feedback. We are very pleased to hear that Jeff provided excellent customer service and that you found him friendly, empathetic, respectful, and dedicated throughout the reservation process. We truly appreciate you recognizing the time and effort he invested in assisting you.
We are, however, sorry to hear that your overall experience did not meet your expectations. We understand your frustration regarding the changes to your original flight arrangements and the additional cost of approximately $1,000. We recognize that unexpected changes and additional expenses can be particularly disappointing.
We also take your concerns regarding pricing, transparency, and the booking process very seriously. We aim to provide clear information and a positive experience for our customers, and we regret that you felt this was not the case.
Your feedback is valuable to us and will be shared with the relevant team for review. We sincerely appreciate your kind words about Jeff and apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a more seamless and satisfactory experience in the future.
Best Regards,
Customer Support Department
Good costumer service by Jeff but company did not provide what was originally bought from my side
Good costumer service provided by Jeff, he was very attentive and helped me through the whole process, he really did try his best to understand my enquires and provide good service in line to my expectations.
However, they way the company operates doesn’t show professionalism, as I didn’t end up getting the flights I wanted originally and had to change times and dates. Alongside having to pay almost another extra 1K$ to make these rearrangements.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Laura,
Thank you for taking the time to share your feedback. We are pleased to hear that Jeff provided attentive and supportive service throughout the process and made every effort to understand your requirements and assist you in line with your expectations.
At the same time, we sincerely regret that your overall experience did not meet the level of professionalism and service we strive to provide. We understand your disappointment regarding the changes to your original flight arrangements and the additional cost of almost $1,000. We appreciate that this was both inconvenient and frustrating.
Your feedback regarding the way the process was handled is important to us, and we will review the circumstances carefully to identify where we can improve our communication, transparency, and overall customer experience.
We truly appreciate your recognition of Jeff’s efforts and apologize for the difficulties you experienced. We hope to have the opportunity to provide you with a smoother and more professional experience in the future.
Best Regards,
Customer Support Department
Rahul helped me to make my airline…
Rahul helped me to make my airline booking easy and gave me some best price for to upgrade
27 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Satwik,
Thank you for taking the time to share your feedback. We are delighted to hear that Rahul made your airline booking process easy and convenient, and that he was able to provide you with competitive pricing for your upgrade.
We truly appreciate you recognizing Rahul’s efforts and will be sure to share your kind words with him. Thank you for choosing us, and we look forward to assisting you with your future travel plans.
Best Regards,
Customer Support Department
Scott made it Simple
Scott made it Simple, easy and reliable for ticketing.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Anil,
Thank you for sharing your positive feedback. We are delighted to hear that Scott made your ticketing experience simple, easy, and reliable.
We truly appreciate you taking the time to recognize his efforts. We will be sure to share your kind words with Scott and the team.
Thank you for choosing us, and we look forward to assisting you again with your future travel needs.
Best Regards,
Customer Support Department
Dean is very helpful with his dealings…
Dean is very helpful with his dealings with us. Accommodated us well.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Arleen,
Thank you for taking the time to share your positive feedback. We are delighted to hear that Dean was helpful, accommodating, and attentive throughout your experience with us.
We truly appreciate you recognizing his efforts and are pleased that he was able to assist you effectively. We will be sure to share your kind words with Dean and the team.
Thank you for choosing us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Riki,
Thank you for your wonderful feedback! We’re delighted to hear that Raul provided you with such a positive experience. We truly appreciate you taking the time to recognize his efforts, and we’ll be sure to share your kind words with him.
Thank you for choosing us, and we look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Scott was very helpful polite and…
Scott was very helpful polite and friendly. Scott helped me out as I had incorrectly booked my ticket, he gave me options to help with my booking. He clearly explained what he was doing throughout the call and ways that he could help. Thank you for all your help Scott if it wasn’t for you I would have been stuck at the airport.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Yvette,
Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear about your positive experience with Scott.
We are especially pleased to know that Scott was able to assist you with your booking issue, explain the available options clearly, and guide you through the process with professionalism, patience, and care. We understand how stressful it can be to discover an incorrect booking, particularly when you are travelling, and it is reassuring to know that Scott was able to provide the support you needed and help ensure that you were not left stranded at the airport.
Your kind words regarding Scott’s helpfulness, politeness, and friendly approach are greatly appreciated. We will certainly share your feedback with Scott and the wider team, as recognition like this means a great deal to our staff.
Thank you once again for choosing us and for placing your trust in our team. We wish you safe and pleasant travels and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Great service lady
Spoke with a lovely lady called Anna who was very understanding of my needs and did her job thoroughly i couldn't have had better service than I did with Anna well done Anna kind regards Murray Edwards
26 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Murray,
Thank you, Murray, for taking the time to share such wonderful feedback about your experience with Anna.
We are delighted to hear that Anna was understanding of your needs and provided you with thorough, attentive, and professional service. We truly appreciate your kind words and are pleased to know that you felt well supported throughout your interaction with her.
We will certainly make sure that Anna receives your feedback and recognition. Comments like yours are extremely valuable to our team and serve as a great encouragement to continue delivering the highest standard of customer service.
Thank you once again for choosing us and for recognizing Anna’s efforts. We sincerely appreciate your trust and look forward to assisting you again with your future travel arrangements.
Best Regards,
Customer Support Department
I have DEAN is very helpful to me to…
I have DEAN is very helpful to me to help me to solve the issue …Dean has willingly to spent few hours with patiently to find the any flights for me and he does very politely to explain the situation .
Thanks Dean I really happy with your FAST RESPONSE and LUCKY TO HAVE YOU TO SOLVE THE ISSUE
24 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Lanny,
Thank you for taking the time to share your wonderful feedback. We are truly delighted to hear about your positive experience with Dean.
We are especially pleased to know that Dean was able to assist you in resolving your issue and dedicated the necessary time and patience to explore the available flight options for you. We greatly appreciate your recognition of his polite communication, willingness to help, and commitment to finding a suitable solution.
Providing prompt, patient, and personalized assistance is extremely important to us, particularly when customers are facing difficulties with their travel arrangements. It is wonderful to hear that Dean’s fast response and dedicated support made a meaningful difference to your experience.
We will certainly share your kind words with Dean and recognize his efforts. Feedback such as yours is a great encouragement to our team and reinforces the importance of going the extra mile for our customers.
Thank you once again for choosing us and for taking the time to acknowledge Dean’s excellent service. We are grateful for your trust and look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
WARNING SCAM BAIT N SWITCH reviews are friends fruads customer reviews and…
WARNING SCAM MINUS 5 STARS numerous customer reviews are fake 5stars and one star complaint reports, Cheapflyshop appears to be a high-risk travel agency with a pattern of deceptive practices, regardless of the specific domain (.com, .co.uk, .ca) . While automated scam-detection tools sometimes give it a "medium" or "good" trust score, the experience of actual users tells a very different story .
⚠️ The Bait-and-Switch Strategy
· "Bait" with low prices: Advertises very cheap fares, but the final cost is often not transparent .
· "Switch" after payment: After booking, you'll get a call saying your original flight is unavailable at that price and you must pay hundreds more for a confirmed ticket .
· Refund traps: If you refuse the upsell, they may refuse a refund or charge a huge cancellation fee .
💸 Hidden Fees and "Promotional Fares"
A common tactic is selling tickets as "promotional fares" that don't include checked baggage . This hidden detail is often not disclosed during booking. You'll then be forced to pay an inflated fee for baggage or pay to upgrade, making your ticket far more expensive than booking directly .
📉 Company Red Flags
· Questionable practices: Many reviews say "e-tickets" are withheld for up to 48 hours, during which the company contacts you to demand more money .
· Fake reviews: Many positive reviews are considered fake and are vastly outnumbered by one-star horror stories .
· Company details: The company (Emeia Travel Mart Ltd) is registered to a residential address and uses free email accounts, which is unusual for a professional business .
⚖️ Final Verdict
I strongly recommend against using Cheapflyshop. The risk of being overcharged or losing money completely is very high . For peace of mind, it's better to book directly with airlines or through well-known, reputable travel sites.
I hope this detailed review helps you make a safe decision for your travel plans.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for taking the time to share your feedback. We understand that concerns relating to airfare pricing, ticket confirmation, payment processing, refunds, baggage, and communication can understandably cause frustration, and we take such feedback seriously.
We would, however, like to clarify the specific circumstances referred to in your feedback. Based on our records, your concern has already been reviewed and addressed by one of our available supervisors, Ali. Our records further confirm that the matter was subsequently resolved and that a full reversal of the amount paid was processed.
Importantly, the full amount was reversed to the same mode of payment used for the original transaction. Therefore, there is no intention on our part to retain any amount that was due to be returned to you in relation to the matter referenced in your review.
We also respectfully note that the broader statements contained in your feedback regarding alleged "bait-and-switch" practices, hidden charges, refund traps, withheld tickets, or other purported practices do not necessarily reflect the circumstances of your individual transaction. We believe it is important that any assessment of a particular customer experience be based on the actual booking records, communications, payment history, and resolution associated with that case.
Our objective is to address customer concerns based on the facts and the specific circumstances of each transaction. Where a customer raises an issue, we make reasonable efforts to review the matter, communicate with the customer, and provide an appropriate resolution in accordance with the applicable booking and payment circumstances.
In your particular case, our records indicate that the concern was already escalated to a supervisor and that the full amount had been reversed through the original payment method. We therefore encourage you to verify the refund against your original payment account and transaction records.
If, despite the above, you believe that the refund has not been received, that an amount remains outstanding, or that there is any other unresolved aspect of your individual case, we would be pleased to review it again. Please contact our support team directly at support@cheapflyshop.au, preferably providing your booking reference and relevant transaction details, so that our team can locate the records and assist you more effectively.
We appreciate that customers may have different experiences and that feedback is an important part of improving service. At the same time, we believe that concerns are best resolved through direct communication and verification of the relevant transaction records rather than assumptions about an individual case.
We remain committed to handling customer concerns professionally, reviewing matters on their individual merits, and providing appropriate assistance where an issue remains outstanding.
Best Regards,
Customer Support Department
Jeff my hero but ….Unhappy with the booking system as…
Unhappy with the booking system as flights were in process until someone called the next day to say one person in our booking was on standby and we would need to pay a lot more to upgrade to travel together it defeated the whole purpose of booking a cheap flight. After a few phone calls and emails my stress levels through the roof, Jeff came to the rescue with a full refund. Take my hat off to him he was very calm and considerate even tho I was irate. Know what your getting cause it’s not all it seems
25 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Natasha,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the stress, frustration, and inconvenience you experienced during the booking process. We understand how disappointing it must have been to learn that one passenger was placed on standby after you had made the booking with the expectation that your party would be able to travel together.
We regret that the booking experience did not meet your expectations and that you had to make several calls and send multiple emails to resolve the matter. We fully understand how frustrating this situation must have been, particularly when the purpose of your booking was to secure an affordable fare for your entire party.
We are pleased to hear that Jeff was able to assist you and arrange a full refund. We will certainly share your kind words regarding his calm, considerate, and professional approach with him and the relevant team. We are sure he will appreciate your recognition.
Your feedback regarding the booking process is important to us, and we will use it to help improve the clarity of our booking information and the overall customer experience.
Once again, we sincerely apologize for the difficulties you encountered and appreciate your patience and understanding.
Best Regards,
Customer Support Department
Warm & Friendly support
Hi,
I would like to thank Anuj for his excellent support. He helped create the SKY ID and also took care of the preferred meal request. His assistance was prompt, professional, and greatly appreciated.
Thanks again, Anuj, for the wonderful support!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Suresh,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear that Anuj provided you with excellent support and was able to assist you with creating your SKY ID and arranging your preferred meal request. We are pleased that his prompt, professional, and attentive assistance made your experience a positive one.
We will certainly share your kind words and appreciation with Anuj and the relevant team. Recognition such as yours is greatly valued and serves as wonderful encouragement for our team to continue delivering exceptional customer service.
Thank you once again for your kind feedback. We truly appreciate your trust and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Dean’s customer service 5 star, booking system 4 stars.
Dean’s customer service was 5 star. The booking system wasn’t and failed to confirm my paid fare.
I have to buy a more expensive ticket and on different airline, given a rating of 4 stars, overall.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your feedback and for recognizing Dean’s excellent customer service. We’re pleased to hear that you received five-star service from Dean.
We sincerely apologize for the issues you experienced with our booking system and for the inconvenience caused when your paid fare was not confirmed. We understand how frustrating it must have been to then purchase a more expensive ticket with another airline.
Your feedback is very important to us, and we will share your comments with the relevant team as we continue to improve the reliability of our booking process. We truly appreciate your overall four-star rating and hope to have the opportunity to provide you with a seamless five-star experience in the future.
Best Regards,
Customer Support Department
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