This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... Toon meer
Bedrijf heeft geantwoord
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I⁰ had a wonderful experience with ANUJ (Rohan) as my travel agent. He was extremely patient in helping me find the right tickets at the best price. What stood out most was his genuinely customer-ce... Toon meer
Bedrijf heeft geantwoord
Hi, I understand that my booking has been force-cancelled because the ticket could not be confirmed - Reservation number - CFSAU35245 Please confirm that the full amount of A$671.29 charg... Toon meer
Bedrijf heeft geantwoord
Scott was helpful. Professional and calm. Helpful and better than representative yesterday we talk to who hung up on us. Scott was precise and offered options. Another good think Scott was not fakin... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
920 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I had a great experience with Jeff…
I had a great experience with Jeff while booking my flight. He was extremely helpful, professional, and patient throughout the entire process. Jeff provided excellent customer service, clearly explained all the available options, and helped me find a suitable flight at a good price.
His friendly and efficient approach made the booking process smooth and stress-free. I truly appreciate his assistance and would definitely recommend Jeff to anyone looking for reliable and professional service. Thank you, Jeff, for your outstanding support!
24 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Mudit,
Thank you for taking the time to share such a wonderful and detailed review.
We are delighted to hear that you had a great experience with Jeff and that he provided you with helpful, professional, and patient assistance throughout your booking process. It is particularly pleasing to know that he clearly explained the available options, helped you find a suitable flight at a good price, and made the overall experience smooth and stress-free.
Your recognition of Jeff’s friendly and efficient approach is truly appreciated. We will certainly share your kind words and recommendation with Jeff and the wider team.
Thank you for choosing CheapFlyShop and for placing your trust in our service. We wish you a safe and pleasant journey and look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
I reactive the tickets from Jeff
I reactive the tickets from Jeff
25 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Barakatullah,
Thank you for taking the time to share your feedback.
We are pleased to hear that Jeff assisted you with your tickets and that you received them successfully. We truly appreciate your kind feedback and will be sure to share your recognition with Jeff and the wider team.
Thank you for choosing CheapFlyShop. We wish you a safe and pleasant journey and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Rauol was great
Rauol was able to sort out my ticket fast. He spoke well and clear and was very nice E ven though my husband was vocal. A great experience and recommended.
25 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Diana,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Raul was able to resolve your ticketing matter promptly and that you found him clear, polite, and professional throughout the interaction. We understand that travel-related concerns can sometimes be stressful, and we are especially pleased that Raul remained patient and courteous while assisting you and your husband.
Your kind words and recommendation are greatly appreciated. We will certainly share your feedback with Raul and the wider team as recognition of his excellent customer service.
Thank you for choosing CheapFlyShop. We wish you a safe and pleasant journey and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Discovering my tickets were no longer…
Discovering my tickets were no longer available after paying in full was incredibly stressful, but Dean in customer service turned the whole situation around. He personally looked after my case, kept in regular communication, and made sure the cancellation and full refund were handled completely smoothly. Dean’s patience, professionalism, and genuine care made a huge difference. Thank you, Dean, for your outstanding support!
25 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Phillip,
Thank you for taking the time to share such detailed and thoughtful feedback.
We understand how stressful and disappointing it can be to learn that the originally requested flights are no longer available, particularly after payment has been made. We are therefore very pleased to hear that Dean was able to personally assist you, maintain regular communication, and ensure that the cancellation and refund process was handled smoothly.
It is wonderful to know that Dean’s patience, professionalism, and genuine commitment to assisting you helped turn a difficult situation into a more positive experience. We will certainly share your kind words with Dean and the wider team, as recognition of his efforts is greatly appreciated.
Thank you for your patience and understanding throughout the process, and for choosing CheapFlyShop. We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother travel experience in the future.
Best Regards,
Customer Support Department
Anna provided a beautiful Service
Anna provided a beautiful Service
23 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Maureen,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Anna provided you with excellent service and made your experience a positive one. We truly appreciate your kind words and will be sure to share your feedback with Anna and the wider team.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Nikunj,
Thank you for your wonderful feedback!
We are delighted to hear that Scott provided you with such a positive experience. Your kind words and appreciation mean a great deal to us, and we will be sure to share your feedback with Scott and the wider team.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Misleading information
Initially provided misleading information by advertising cheap flight rates, only to later offer rebooking options at significantly higher prices.
23 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Monika,
Thank you for sharing your feedback. We are sorry to learn that you felt the information provided regarding the fare and subsequent options was misleading.
As per the record, you were looking to hold one of our most discounted fares. These promotional fares are subject to live airline/consolidator seat availability and are not guaranteed until the reservation is successfully confirmed and the ticket has been issued. Airfares and seat inventory can change at any time, particularly where only limited seats are available.
In this instance, our system was unable to successfully confirm the requested reservation at the originally displayed fare. Accordingly, the booking could not be ticketed at that price. We then provided the available alternative options based on the live fares and seat availability at that time.
We would also like to clarify that, as the reservation could not be confirmed, the full amount was reversed back to the same mode of payment used for the transaction. No confirmed ticket was issued for the unavailable fare.
We understand that a change in fare can be frustrating, and we appreciate your understanding of the nature of highly discounted, availability-based fares. We remain committed to providing transparent information and the best available options based on live inventory.
Thank you for giving us the opportunity to clarify the circumstances.
Best Regards,
Customer Support Department
Zoya is kind and supportive ❤️🥹
24 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Waqas,
Thank you for sharing your lovely feedback! ❤️
We are delighted to hear that Zoya was kind, supportive, and able to assist you with your travel requirements. Your appreciation means a great deal to us, and we will certainly share your kind words with Zoya and the wider team.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Anuj
Anuj , is very helpful. It was great experience to talk to him, he was friendly and found me the best deal he could. Thank you so chuch for finding the best deal.
24 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Muskan,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Anuj was friendly, helpful, and able to assist you in finding the best available deal for your travel requirements. It is great to know that you had such a positive experience speaking with him.
We truly appreciate your kind words and will be sure to share your feedback with Anuj and the wider team. Your recognition of his efforts is greatly appreciated.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Eloina was patient
24 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Anezka,
Thank you for taking the time to share your feedback.
We are pleased to hear that Eloina was patient and provided you with attentive assistance. We truly appreciate you recognising her efforts and will be sure to share your kind words with Eloina and the wider team.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
We dealt with Scott who went above and…
We dealt with Scott who went above and beyond in assisting with our query and finalising all that needed to be done.
We would like to thank Scott for his professionalism and helpfulness and would highly recommend him for a job very well done.
23 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Brendan,
Thank you for taking the time to share such wonderful feedback.
We are delighted to hear that Scott went above and beyond to assist with your query and ensure everything that needed to be completed was handled properly. It is fantastic to know that his professionalism, dedication, and helpful approach made such a positive impression.
We sincerely appreciate your recommendation and your recognition of Scott’s efforts. We will be sure to share your kind words with Scott and the wider team.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Very helpful
I spoke to Scott today and he was so helpful with having alternative bookings for another flight as the one I had was not suitable for my needs ,he took me through the whole process on phone . He was very patience and willing to answer all my questions.
22 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Damaris,
Thank you very much for taking the time to share your positive feedback.
We are delighted to hear that Scott was able to assist you and make the process of arranging an alternative flight as smooth as possible. It is wonderful to know that he took the time to guide you through the options, answer your questions, and ensure you felt supported throughout the process.
We will be sure to share your kind words with Scott, as recognition of his patience, helpfulness, and dedication will be greatly appreciated.
Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you with your future travel arrangements.
Best Regards,
Customer Support Department
Giving customer wrong information…
Giving customer wrong information change flights worst customer services please don't book flights with cheapflyshop.
22 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Gagandeep,
Thank you for taking the time to share your feedback. We are sorry to learn that you were dissatisfied with your experience and understand your concerns regarding the information provided and the changes to your flight arrangements.
At CheapFlyShop, we take feedback of this nature seriously, as we aim to provide our customers with clear, accurate, and timely information throughout the booking and travel process. We would therefore appreciate the opportunity to review the specific circumstances of your booking and understand what may have led to your experience.
We kindly request that you contact our Customer Service or Feedback Department with your booking reference and relevant details. This will allow us to review the booking history, communication records, and actions taken by our team and provide you with an appropriate response based on the record.
We sincerely regret any inconvenience or frustration you may have experienced. Your feedback is important to us and will be reviewed carefully to help us maintain and improve our customer service standards.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Simon,
Thank you very much for your kind feedback.
We are delighted to hear that you found Emily helpful and that she was able to assist you with your requirements. We will be sure to share your positive feedback with Emily, as it is always encouraging for our team to know that their efforts are appreciated.
Thank you once again for choosing our service. We truly value your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Very friendly service by Eloina
22 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Tracey,
Thank you very much for your kind feedback.
We are delighted to hear that you found our service friendly and that Eloina was able to assist you. We will certainly share your positive feedback with her, as recognition like this is greatly appreciated by our team.
Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Fraudulent price advertisement
We purchased 3 tickets and when I called on the day about the issue of tickets, I was told we had no baggage. We are going for a holiday to Sri Lanka, how can we go without a bag of clothes.
All airlines do not issue any international flights without baggage. I requested to cancel my tickets 5 minutes after booking and I was told that it is non-refundable.
Why can't they refund?? If I had cancelled it, they would have sold the tickets to someone else, and someone would have occupied those 3 seats.
The customer service officer Chris was helpful, but I had to pay further $2594 to include 3 bags. This amount just to include a bag for each person became very expensive with the original tickets $3090 + $2594 for 3 bags. Two people in the group are not working (seniors) and to pay $2594 extra for bags was a shock.
There were other fares on other websites at the time of booking which was around $1566 per person with a 30kg checked in bag.
I will never recommend this website to anyone. DO NOT BOOK USING THIS SERVICE. Not even it is worth one star.
At the moment I am dealing with Fair Trading NSW, Airline Customer Advocate and Australian Federation of Travel Agents regarding this issue.
21 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Jacinta,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations, particularly regarding the baggage allowance, the additional cost involved, and your concerns about the cancellation and refund of the three tickets.
We understand your concerns regarding the additional $2,594 paid for baggage and appreciate that this was a significant unexpected expense, especially when travelling as a group. We also acknowledge your comments regarding the alternative fares you had seen elsewhere, including fares that you understood to include checked baggage.
We would also like to acknowledge your positive comments regarding Chris and are pleased to know that you found his assistance helpful.
Please be assured that we take the concerns raised in your review seriously. One of the available Supervisors from our Escalation Department is currently reviewing your case in detail, including the booking records, fare and baggage conditions, cancellation and refund terms, and the communications relating to your booking.
Our Supervisor will review the circumstances thoroughly and you will be assisted with the best possible resolution within the next 24–48 hours. We appreciate your patience and understanding while this review is being completed.
We have also noted your reference to the matters you have raised with Fair Trading NSW, the Airline Customer Advocate, and the Australian Federation of Travel Agents, and these concerns will be taken into consideration as part of our review.
We sincerely regret the frustration and inconvenience you have experienced and appreciate the opportunity to investigate the matter further.
Best Regards,
Customer Support Department
it helped us to organize our travel…
it helped us to organize our travel properly
21 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you very much for taking the time to share your feedback.
We are pleased to hear that our service helped you organise your travel plans properly and made the process easier for you. It is always our goal to provide a smooth and convenient experience for our customers.
We truly appreciate your kind feedback and thank you for choosing our service. We look forward to assisting you again with your future travel arrangements.
Best Regards,
Customer Support Department
Eloina dine greet job
21 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you very much for your kind feedback.
We are delighted to hear that Eloina did a great job assisting you. We truly appreciate you taking the time to recognise her efforts, and we will be sure to share your positive feedback with her.
Thank you once again for choosing our service. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Altona was very helpful
Altona was very helpful. Answered all my questions, checked us in for flights and helped me with our seats.
20 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Brenda,
Thank you very much for taking the time to share your wonderful feedback.
We are delighted to hear that Altona was so helpful and took the time to answer all your questions, assist with your check-in, and help arrange your seats. We are pleased to know that her support made your travel arrangements easier and more convenient.
We will certainly share your kind words with Altona, as recognition of her efforts will be greatly appreciated.
Thank you once again for choosing our service. We wish you a pleasant journey and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Eloina was very great
Eloina was very great, honestly did not expect the call, she made my life easy and thank you so much for the great service
18 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Lonky,
Thank you very much for your wonderful feedback.
We are delighted to hear that Eloina provided such a positive experience and made the process easier for you. It is especially pleasing to know that her proactive assistance and friendly approach made a meaningful difference.
We will certainly share your kind words with Eloina, as your appreciation will be a great encouragement to her.
Thank you once again for taking the time to share your experience and for choosing our service. We truly value your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
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