This is a review of Scott not the company! The company cheapfly is a scam! Scott was extremely helpful despite the company he works for. We are elderly and hearing impaired so he was very patient... Toon meer
Bedrijf heeft geantwoord
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Hi, I understand that my booking has been force-cancelled because the ticket could not be confirmed - Reservation number - CFSAU35245 Please confirm that the full amount of A$671.29 charg... Toon meer
Bedrijf heeft geantwoord
I⁰ had a wonderful experience with ANUJ (Rohan) as my travel agent. He was extremely patient in helping me find the right tickets at the best price. What stood out most was his genuinely customer-ce... Toon meer
Bedrijf heeft geantwoord
Anna was very patient, despite my frustration regarding changes & costs thst seemed OTT. Much of it, I did not understand which was very frustrating but Anna politely explained all aspects every st... Toon meer
Bedrijf heeft geantwoord
4,2
Goed
920 reviews
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Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Never buy from this company
Never buy from this company. Even 1* they dont worth it but unfortunatelly I can not remove it. As the other negative 1* review saying here is 100% as it is in the company. Scam. They selling you ticket that they do not have. They do not inform you when you buying that it is restricted as promotional and you will be on waiting list. They do not issue you e tickets and telling urgently to call them. All advicers we talked exeptionally no proffesional, they talk over you explaining that they are helping but at the end they refuse to issue refund saying it is restricted and also you need to wait just before the flight if you want get this promotion price confirmed. Otherwise if you want confirmed e ticket they will tell pay un reasonable prices that you anyway can buy without them in direct airlines page. They absolute scammers. It is very un helpful and not posdible to deal witj them they start hanging up on you and no solution. They create for you problem that will waste your time and money and nerves. Never buy.
9 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Dziuginta,
Dear Customer,
Thank you for sharing your feedback. We sincerely regret to learn that your experience with CheapFlyShop has left you feeling frustrated and dissatisfied. We understand your concerns regarding the fare conditions, ticket confirmation process, communication with our representatives, and your request for a refund.
We would like to clarify that the promotional fares displayed on our website are highly discounted and restricted fares, and their availability is subject to live airline and consolidator inventory. Such fares are not guaranteed until the airline or consolidator successfully confirms and issues the ticket. Accordingly, a payment or booking request does not, by itself, constitute confirmation of an issued airline ticket.
Where a selected promotional fare cannot be immediately confirmed, our travel experts are required to contact the customer to explain the situation and discuss the available options. Depending on the live inventory, customers may either proceed with an available alternative fare, subject to their authorization, or request cancellation where applicable. We do not intend to create inconvenience or uncertainty for our customers, and we regret if the process was not communicated to you clearly.
We also take your comments regarding the conduct and professionalism of our representatives very seriously. Our objective is always to provide clear, respectful, and transparent assistance, and we will review the concerns raised in your feedback with the relevant team.
We respectfully disagree with the characterization of our service as a scam. Our fares are based on available airline and consolidator inventory, and the applicable fare rules and restrictions are presented as part of the booking process. We appreciate that a fare that cannot ultimately be confirmed at the initially displayed price can be frustrating, but this can occur due to the highly dynamic nature of airline inventory and promotional fares.
That said, we are genuinely sorry that your experience did not meet your expectations. We value customer feedback as it helps us identify areas where our communication and service can be improved.
If you would like us to review your specific booking and address any outstanding concern, please contact our customer support team with your booking reference so that the matter can be reviewed based on the actual booking history and actions taken.
Best Regards,
Customer Support Department
Justin was helpful and professional.
Justin was helpful and professional.
8 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Katherine,
Thank you for your kind feedback! We’re delighted to hear that Justin was helpful and professional throughout your experience. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Thankfully to Emily(Sonali) to help me…
Thankfully to Emily(Sonali) to help me with checking,Boarding.and Book seats Really appreciate 🙏🏽
8 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Harpreet,
Thank you so much for your wonderful feedback! We’re delighted to hear that Emily (Sonali) was able to assist you with your check-in, boarding, and seat selection. We truly appreciate you taking the time to recognize her efforts. We’ll be sure to share your kind words with Emily and the team. We look forward to assisting you again on your future travels!
Best Regards,
Customer Support Department
Good communication from Scott
Good communication from Scott, great understanding too my questions and needs
Thank you Scott
8 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Maria,
Thank you for your kind feedback! We’re delighted to hear that Scott communicated clearly and took the time to understand your questions and needs. We truly appreciate you recognizing his efforts and will be sure to share your wonderful feedback with Scott. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Scott was very well spoken and very…
Scott was very well spoken and very helpful and polite. Scott Has a very good phone manor .
8 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Rose,
Thank you for your wonderful feedback! We’re delighted to hear that Scott was polite, helpful, and professional throughout your interaction. It’s especially great to know that you appreciated his communication and phone manner. We truly value your kind words and will be sure to share your feedback with Scott. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Amir,
Thank you for your fantastic feedback! We’re delighted to hear that you had a great experience and were pleased with our service. Your kind words mean a lot to us and motivate our team to continue providing excellent customer service. We truly appreciate your support and look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Emily was so helpful today
Emily was so helpful today, check in was quick and simple and all information was greatly received. Many thanks for such an easy experience.
7 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that Emily made your check-in quick, simple, and hassle-free, and that you found the information provided helpful. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Emily. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
It was great experience with scott
It was great experience with scott, he was very help full person. Well mannered . Good good
7 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Kamaldeep,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with Scott and found him helpful, well-mannered, and professional. We truly appreciate you taking the time to share your kind words, and we’ll be sure to pass your appreciation on to Scott. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Hi would like to leave a review that…
Hi would like to leave a review that this company is telling me they sent me an email that i dont have in inbox or deleted items so i dont know where it went now they told me they cancelled my flight plus if you book make sure it includes baggage as the cheap fares dont include it and it expensive to buy it. one very angry customer
7 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear David,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and inconvenience you experienced.
We understand how concerning it can be when you are unable to locate an important email, particularly when it relates to the cancellation of your flight. We also understand your concerns regarding baggage charges and appreciate you bringing this to our attention. Baggage allowances and associated fees can vary depending on the fare and airline, and we always encourage customers to review the fare conditions and baggage inclusions before completing a booking.
We’re sorry that your experience did not meet your expectations. Your feedback is important to us, and we will use it to review how we communicate booking and cancellation information and how clearly baggage conditions are presented. We appreciate you bringing these concerns to our attention.
Best Regards,
Customer Support Department
Chris was helpful and professional…
Chris was helpful and professional throughout the process, and I have no complaints about his personal service.
However, my experience with Cheapflyshop overall was very frustrating. I found and purchased a flight ticket online because it was advertised at a very cheap price. After making the payment, I was contacted and told that the fare was a promotional offer and that I would need to wait around five weeks for confirmation.
As I was booking flights for my parents, I needed confirmed tickets so they could plan their travel schedule in advance. I was then offered the option of paying additional money to obtain a confirmed ticket.
This left me feeling trapped because I had already paid for the original booking, and getting my money back did not seem like a straightforward option. From a customer’s perspective, being shown a cheap fare online and then being asked to pay more after purchasing it is extremely frustrating and can feel misleading.
I understand that these conditions may be mentioned in the company’s terms and conditions, but most customers don’t expect that a ticket advertised and purchased online may not actually be confirmed for several weeks.
It may be an effective marketing strategy for the company, but from a customer’s point of view, it can feel like a trap.
My advice: If you want certainty and less stress, I would recommend booking directly through the airline’s website, even if it costs a little more. At least you know exactly what you are paying for and have a confirmed booking.
Chris himself was good, but unfortunately the overall experience with the company has left me disappointed. If you don’t want the headache of dealing with additional charges or uncertainty after paying for a ticket, I would recommend being very careful and considering other options.
6 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Hiren,
Thank you for taking the time to share your detailed feedback and for recognising Chris’s helpfulness and professionalism. We’re pleased to hear that his personal service was positive throughout the process.
We’re genuinely sorry to hear about the frustration and disappointment you experienced with the overall booking process. We fully understand your concerns, particularly given that you were arranging travel for your parents and needed certainty and confirmed tickets to plan their journey well in advance.
Thank you for raising your concerns with us. We take your feedback regarding the promotional fare, confirmation timeframe, additional fare options, and overall communication very seriously. We understand how this experience may have caused uncertainty and frustration, and we apologise for any inconvenience caused.
One of our available supervisors is currently reviewing your booking record and the details surrounding your experience. We will carefully assess the matter and do our best to assist you with the best possible resolution regarding the concerns you have raised.
We appreciate your patience while we complete our review, and we will ensure that your feedback is given the appropriate attention. Thank you once again for bringing this matter to our attention and for acknowledging Chris’s efforts.
Best Regards,
Customer Support Department
Raul Brown was super helpful in…
Raul Brown was super helpful in changing flights and making it possible.
6 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Dean,
Thank you for your wonderful feedback! We’re delighted to hear that Raul was able to assist you with changing your flights and make the process as smooth and convenient as possible.
We truly appreciate you taking the time to share your experience. Your kind words mean a lot to our team, and we look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
I have great experience with Iloena
I have great experience with Iloena. She updated me with gate number changes which is most important to me so I won' t miss my flight. She is very knowledgeable and helpful. Ilona is very patient and a good listener and will explain every thing to the best of her knowledge
6 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Venas,
Thank you so much for sharing your wonderful feedback. We’re delighted to hear that you had such a positive experience with Ilona.
Keeping our customers informed about important updates, such as gate changes, is a key part of providing a smooth and stress-free travel experience. We’re pleased to know that Ilona’s knowledge, patience, and attentive approach made a difference and helped give you peace of mind.
We truly appreciate your kind words and recognition of Ilona’s efforts. We’ll be sure to share your feedback with her and the team. Thank you once again for choosing us, and we look forward to assisting you with your future travel plans.
Best Regards,
Customer Support Department
Great customer service Justin help me…
Great customer service Justin help me out and sorted my flights 😀
5 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Neil,
Thank you for your fantastic feedback! We’re delighted to hear that you received great customer service from Justin and that he was able to assist you in sorting out your flights.
We truly appreciate you taking the time to share your experience and recognise Justin’s efforts. We’ll be sure to pass your kind words on to him and the team.
Thank you once again for choosing us. We look forward to assisting you with your future travel plans! 😊
Best Regards,
Customer Support Department
Very friendly and informative
Very friendly and informative
5 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Anagha,
Thank you for your kind feedback! We’re delighted to hear that you found our service friendly and informative.
We truly appreciate you taking the time to share your experience. Providing helpful, professional, and welcoming service is very important to us, and your feedback is greatly appreciated.
Thank you once again for choosing us. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Anna William Very helpful she help me…
Anna William Very helpful she help me cancel my flight n full refund
Really appreciate
5 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear that Anna was able to assist you with cancelling your flight and arranging your full refund.
We truly appreciate you taking the time to share your experience and recognize Anna’s helpfulness and support. We’ll be sure to pass your kind words on to her and the team.
Thank you once again for choosing us. We look forward to assisting you with your future travel needs.
Best Regards,
Customer Support Department
very happy with Marks help plus Christafer
very happy with Marks help. good employee
5 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Paul,
Thank you for your kind feedback! We’re delighted to hear that you were very happy with Mark’s assistance.
We truly appreciate you taking the time to recognise his helpfulness and dedication. We’ll be sure to share your positive comments with Mark and the wider team.
Thank you once again for choosing us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Antwoord van Cheapflyshop
Dear Anthony,
Thank you for your kind feedback! We’re delighted to hear that Emily was very helpful and provided you with excellent service.
We truly appreciate you taking the time to share your experience and recognise Emily’s efforts. We’ll be sure to pass your lovely comments on to her and the team.
Thank you once again for choosing us. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Great service
Great service! Very helpful. Scott was helpful and followed up.
4 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Phoebe,
Thank you for your wonderful feedback! We’re delighted to hear that you received great service from Scott and that his helpfulness and follow-up made a positive difference to your experience.
We truly appreciate you taking the time to recognise Scott’s efforts. We’ll be sure to share your kind words with him and the team.
Thank you once again for choosing us. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Marc was very experienced and helpful
4 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Martin,
Thank you for your kind feedback! We’re delighted to hear that Marc’s experience and helpful approach made a positive difference to your experience.
We truly appreciate you taking the time to recognise Marc’s efforts. We’ll be sure to share your lovely comments with him and the team.
Thank you once again for choosing us. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
DO NOT USE
Booked flights for 3 passengers, only confirmed a seat for one passenger on the booking, other two passengers had to go on a waitlist for up to 4 weeks, requested refund, advised I would receive an email in 30 minutes, still waiting for an email 5 hours later and two further phone calls. Do not book, advised I booked a promo fare which assuming was in the fine print - why take our money if you do not have the seats allocated
3 september 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Kerri,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustration and inconvenience you experienced with your booking and refund request.
We understand how disappointing it must have been to book flights for three passengers, only to discover that confirmed seats were not immediately available for all passengers. We also appreciate how concerning it can be when payment has been taken and the booking status does not meet your expectations. We sincerely apologies for any lack of clarity or inconvenience caused during this process.
The booking appears to have been made on a promotional fare, where seat availability is subject to confirmation by the airline. In such circumstances, a booking request can be processed while confirmation for individual passengers remains pending or waitlisted. We appreciate that this distinction may not have been sufficiently clear, and we understand your concerns regarding why payment was processed before all seats were confirmed.
We also acknowledge your comments regarding the refund and the expected email confirmation. We understand that being advised to expect an update within 30 minutes and still waiting several hours later, despite making additional calls, would understandably be frustrating. This is not the level of communication or service we aim to provide.
Further, according to our records, we can confirm that the booking has now been successfully cancelled and the full refund has been processed. We hope this provides some reassurance and brings the matter to a satisfactory conclusion.
We sincerely value your feedback, and we will use it to improve the clarity of our promotional fare information and the way we communicate booking and refund timeframes.
Thank you again for bringing this matter to our attention, and we apologies once more for the inconvenience caused.
Best Regards,
Customer Support Department
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