Checkbook IO is allowing someone to fraudulently connect to my bank account and said they won't be able to help me until I know the scammers email address.... The fraudster didn't share that informati... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Lin... Toon meer
Bedrijf heeft geantwoord
Cannot reach customer service. No answers to chat; every time I've phoned, I get voicemail. Also, after they receive $$ from my employer, they hold it for several days before passing to me. Not... Toon meer
Bedrijf heeft geantwoord
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contactgegevens
Verenigde Staten
- checkbook.io
3,2
Gemiddeld
193 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I sent a message and received a quick…
I sent a message and received a quick response.
13 januari 2026
Review zonder uitnodiging
Antwoord van Checkbook
Hi Dionne,
My name is Eden from the Checkbook Support team. Thank you for the great feedback.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
I have written around 26 checks since…
I have written around 26 checks since 12/29/15 and recipients are complaining
They haven’t received their ACH. Some of the images are showing paid false or processing all three, but they haven’t received their money.. I contact Checkbook Support and I haven’t gotten any answer yet. I am worried. I wish I knew how to reach Bianca to help me.
29 december 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Ronald,
My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. We have notified all of our customers last week that we are currently experiencing delays in our ACH payments. I understand that this is frustrating and it is our priority to resolve the issue quickly.
Thank you for your understanding and patience. If you have any other questions on this, please contact us at support@checkbook.io and we'll be happy to assist you.
Best regards,
Eden.
I still don’t know what to say haven’t…
I still don’t know what to say haven’t use the service before but I’ll change it once it work good for me
3 januari 2026
Review zonder uitnodiging
Antwoord van Checkbook
Hi Melody,
My name is Eden and I'm a member of the Customer Support team. Since you have not used our service, let us know if you have a specific question, and we will guide you.
Contact us at support@checkbook.io and someone will assist you.
Best regards,
Eden.
Customer service was good!
15 december 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Saurav,
My name is Eden from the Checkbook Support team. Thank you for the great feedback.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Thanks so much!!
The payout from the company (that sends the into to Checkbook.ioO) was delayed, but once that was sorted out, the Checkbook.io folks were very responsive and prompt with their replies to my email; and they were able to fix any delays. They kept me up to date with the process very well, and were professional and pleasant to work with, throughout the process. Thanks so much!
10 december 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi there,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are happy to hear that your issue was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Too bad I can't give it a negative star…
Too bad I can't give it a negative star rating. There is NO redeeming quality about this company, in fact, I have absolutely no clue how it is still functioning?!
If you need assistance, good luck!
No follow-up from support, whatsoever.
It has been over 2 weeks and they have not approved my account or sent out my payments, after I have provided the requested documentation, multiple times... and mind you, this is AFTER they email my clients about their incoming payments... then not making the payments for over 2 weeks, making me and my company look like the incompetents, when it's this trash company. If you require verifications of any kind, they should be done at account setup, not after you notify clients of incoming payments.
AWFUL.
14 november 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Jayce,
My name is Eden and I'm a member of the Support team. I reviewed your case and I do see that our team has been responding to you. Apologies for any delays.
Thank you for submitting the documents we requested. Upon further review, unfortunately, at this time we are unable to reactivate your Checkbook account.
If you have any other questions on this, let us know and we'll be happy to assist you.
Best regards,
Eden.
I had a problem printing my check and…
I had a problem printing my check and reached out to, they contacted me immediately and resolved my problem! can't thank them enough
11 november 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Dennis,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are happy to hear that your issue was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
They charge me monthly for something I…
They charge me monthly for something I dont have! Extremely scummy company and not helpful at all! stay away from them.
11 november 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Max,
My name is Eden and I'm a member of the Support team. I have looked into this case but unfortunately, I wasn't able to locate any tickets or emails associated with your name.
Please reach out to us to support@chekbook.io and you can mention my name and I'll make sure we assist you promptly.
Best regards,
Eden.
Excelente atención
La atención, que nunca dejaron de responder. Para ser la primera vez confieso que tenia desconfianza pero siempre tuvieron una respuesta y lograron ayudarme a solventar la situación. Por lo que seguiremos trabajando juntos. Gracias!!!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Jose,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are happy to hear that your issue was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Great support
Received an immediate response when I contacted support and they were willing to help in any way they could.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Lawson,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are happy to hear that your issue was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Easy to use, has good support feature!
Setting up for receiving funds to my bank was straightforrward and quick, however, I had difficulty figuring out how to print a check...I could see the check details, it said the status was "unpaid", but I had no luck figuring out why I could not print it. Well, it turned out that my email address used for the payor company was wrong, so the email notification that allows you to use the print feature was not received. I contacted the payor company and icheckbook.io using their Support feature (I believe it was way at the bottom of the page) and got quick results!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Deborah,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are happy to hear that your issue was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Prompt customer service
I had some challenges with connecting direct deposit due to a name and email change, but the team connected with me very quickly and was able to guide me on how to resolve the issue promptly.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Katie,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are happy to hear that your issue was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Proxess time & email delivery
I am new to checkbook.io and had a question on the process times. My e-mail was responded to very timely and a problem with the delivery resolved immediately.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Nancy,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are glad to hear that your questions were responded to quickly and seamlessly.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Terrible Customer Support - USE A DIFFERENT PLATFORM!!!
I almost never take the time to write reviews, but my experience with this company has been so poor that I feel compelled as a small business owner to warn those who are considering the platform. They don't actually have a customer support solution - instead they will spin you around dozens of reps that never actually do anything to provide the help you need to use the platform. This is very concerning given the sensitive information that is shared. I'm going on 4+ weeks of still not getting anything from them...if you need a payments provider, please save yourself a never ending headache and use a different platform.
15 september 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Cameron,
My name is Eden and I'm a member of the Support team. I reviewed your case and I do see that our team has been responding to you in a timely manner. I understand you felt frustrated through this process.
Thank you for submitting the documents we requested. Upon further review, unfortunately, at this time we are unable to reactivate your Checkbook account.
If you have any other questions on this, let us know and we'll be happy to assist you.
Best regards,
Eden.
Ronan helped me out quick :)
8 oktober 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hello Jose,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are glad to hear that you are having a seamless experience receiving payments from our client through our platform.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Find a different platform!!
I know a few people that use checkbook for their business needs. I thought they were a good company so I have referred a couple of businesses lately. Never again!! Nothing but trouble! It was bad enough that the verification process took so long, but even once it was set up, and the first batch of payments were sent out, Checkbook decided to place holds on all of the payments, requesting additional documentation from the businesses owners. Even after all necessary documentation has been sent, weeks later, all payments are still pending and the businesses can’t access their accounts in order to cancel payments in order to reissue.
As soon as I’m finished with my startup, I definitely will not use Checkbook after seeing what they’re doing to my friends.
14 september 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Crystal,
My name is Eden and I'm a member of the Support team. I tried to review your case in more details but unfortunately, there are many tickets with the name Crystal.
I'm happy to review this situation. Please send us an email to support@checkbook.io and address it directly to me: Eden. Once i receive this, I'll get back to you as soon as possible.
Thank you.
Best regards,
Eden.
Terrible Experience Account Still Not Reactivated
I’ve been left stuck for almost 2–3 weeks now. They still haven’t reactivated my account. Every single document they asked for was provided the same day, yet there’s been no real progress or resolution. Their customer service is beyond terrible extremely unresponsive and unhelpful. All I get are vague replies saying ‘still under review’ with no clear answers or updates. This has been a frustrating and unacceptable experience.
17 september 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Vaverto,
My name is Eden and I'm a member of the Support team. I reviewed your case and I do see that our team has been responding to you in a timely manner.
Thank you for submitting the documents we requested. Upon further review, unfortunately, at this time we are unable to reactivate your Checkbook account.
If you have any other questions on this, let us know and we'll be happy to assist you.
Best regards,
Eden.
Fast and quick resolution provided.
They are quick on responding to my problems. Also they work with professionalism and great manners.
Amazing website and easy to use.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hello Charlie,
My name is Eden from the Checkbook Support team. Thank you for the great feedback. We are glad to hear that you are having a seamless experience receiving payments from our client through our platform.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Do not use this company
Do not use this company, they took the balance of my virtual Visa card ($350) and will not refund it, they must only have one customer service person somewhere in the world, her job is to string you along until you give up.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Gary,
My name is Eden and I'm a member of the Support team. I looked into this situation and I apologize for the inconvenience this has caused. We are actively working together with the sender of your payment in regards to refunding them for the VCC balances.
If you have any other questions on this, please reach out to support@checkbook.io and we are happy to provide you regular updates.
Best regards,
Eden.
why does it take so long to get my…
why does it take so long to get my account reenabled? The day when i sent a payment for 500.00 to someone who i have a contract with... im thinking everything is fine well its not.. after i sent the 500.00 my account was suspended. talkng aqbout checkbook protection then told me send my id and a picture of me holding my id and my account not even back up and running... then i got ask for my business website after i told rose i have a ein i have a business like what is this for? first was my id and me holding it, refusal of my ein and my article of incorpation and only asking for a webiste??????????? doesnt make sense... i emailedback my ss4 and my sos ca.goc business documentatuion now im still waiting for my account to be back up and running... this is so wrong! i dont recommend this company...
4 september 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Sydney,
My name is Eden and I am a member of the Support team. Thank you for your feedback. I reviewed your case and our team has already reinstated your Checkbook account.
We have also refunded the $500 payment to the source account.
If you wish to send payments as a business on Checkbook, please make sure that you fill out all required information on your profile, such as business name, tax ID, have a business bank account, etc. Once this is completed, let us know and we'll be happy to review your account again.
If you have any other questions on this, please email us at support@checkbook.io.
Best regards,
Eden.
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