Checkbook IO is allowing someone to fraudulently connect to my bank account and said they won't be able to help me until I know the scammers email address.... The fraudster didn't share that informati... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Lin... Toon meer
Bedrijf heeft geantwoord
Cannot reach customer service. No answers to chat; every time I've phoned, I get voicemail. Also, after they receive $$ from my employer, they hold it for several days before passing to me. Not... Toon meer
Bedrijf heeft geantwoord
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contactgegevens
Verenigde Staten
- checkbook.io
3,2
Gemiddeld
194 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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so its been approximately over 1 month…
so its been approximately over 1 month and my account is not active even after verifying im a i legitmate business and have to pay vendors. I submitted all request documentation even show my business is state registered, ein, unsure why they needed my selfie and a id just as long no fraud occurs because thats highly senstiive information and whats messed up is i paid one vendor before i got suspended for valid reason. this is unacceptable.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Kimori,
My name is Eden and I'm a member of the Support team. I reviewed your case and I do see that our team has been responding to you in a timely manner.
Unfortunately, your Checkbook account doesn't have a business name, tax ID and many other required information that we need for a business to send payments. Once you have all this information, please send this to support@checkbook.io and we'll be happy to review your documents again.
I also see that you are a recipient (from the previous review 2 days ago in regards to the $500 payment). This payment was already refunded back to the sender and the sender was informed to reissue you the payment.
If you have any other questions on this, let us know and we'll be happy to assist you.
Best regards,
Eden.
Consultant
Ath Power continues to exceed my expectations. Each department is extremely proficient, professional, and provides comprehensive support to fulfill the mission at hand.
4 september 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hello Tanya,
My name is Candy from the Checkbook Support team. Thank you for the great feedback. We are glad to hear that you are having a seamless experience receiving payments from our client through our platform.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Candy M.
This company must be a scam because I’m…
This company must be a scam because I’m suppose to be paid by a company I was hired and after I accepted the payment these scamming company ended up suspending me and telling me to send my selfie and ID and my bank statement that shows my account and routing number!!!! like wtf PayPal doesn’t even do that!!!! IM OUT OF 500 I’m owed and this company holding my money without valid reason this is a serious violation of my hard earn funds!!! Then when I asked to tell me why my account is suspended why needed my funds because I’m the receiver of my money. I got told they can’t provide when they suppose to under FTC act and potential privacy and data protection violation by requesting my personal information which I provided already and my funds suppose to been deposited since Aug 14 it’s September I never got my money this is crazy I had to close my discover bank account because me providing my bank information to get paid and then suspended on the same day I’m suppose to get my money deposited is sickening!!!! Will be suing because this is a serious violation and I’m glad I see so many experiencing that what I went through !!!
No real company will ask for that like they can easily steal my identity and do whatever with it this is wrong!!
13 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Kim,
My name is Eden and I'm a member of the Support Team. I have investigated this situation thoroughly. I understand that this is a frustrating issue. I see that the funds have been refunded back to the sender already and we let the sender know to issue you the payment again.
If you have any other question on this, please let us know so we can assist you further.
Best regards,
Eden.
No Complaints
Legit, no Complaints! Support is responsive and helpful!
22 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hello Adam,
My name is Candy from the Checkbook support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Candy
Very prompt and courteous assistance!
22 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hello Adam,
My name is Candy from the Checkbook support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Candy
Do not use at all cost
Do not use at all cost. Horrendous support team that will talk to you like you're stupid. Fraudulent like behavior. Repeatedly funds will be held way longer than they should be held for. How is it responsible for funds to be stuck in progress for over a month?
21 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Mr. Wong,
Thank you for taking the time to share your feedback here.
My name is Eden and I'm a member of the Customer Support team. I investigated this situation and I saw that our team has worked with you to troubleshoot the situation and identified you were intending to work with our customer that utilizes Checkbook’s services. This customer has a specific use case with Checkbook where it is most appropriate for you to interact through the customer directly, rather than Checkbook as it is their software you are using.
We see that our customer has since sent you a direct response and has resolved the issue that you had with their software, not with Checkbook's services.
If you have any other questions on this, let us know and we'll be happy to assist you further.
Regards,
Eden.
My company is a vendor that recently…
My company is a vendor that recently received a payment from a Checkbook Inc Client. I had to reach out to support because we had a few questions. I was helped by Bianca Cayetano and she was so incredibly helpful and the response time was extremely quick. Thank you, Checkbook Inc!
12 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Kristin,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
I had doubts about getting my check…
I had doubts about getting my check direct deposited. I reached out to the customer service and got Ronan. He was a great help with helping my resolve my issue.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Todzah,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
I was able to get the situation figured…
I was able to get the situation figured out, and I hope it was actually fixed.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Jo,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Poor customer service. Will not work with customers that use this.
Received payment from one of our customers through checkbook.IO
Not very user-friendly
The customer support does not pick up their phone
The email response time is very slow
I will refuse to work with customers that pay through checkbook.io
There are better payment methods with better customer support
1 augustus 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Bogdan,
My name is Eden and I'm a member of the Support team. Thank you for your feedback.
I looked into this issue but unfortunately was not able to find a ticket under your name. Please email us at support@checkbook.io and reference my name and I'll be happy to assist you on any issues you may have.
Best regards,
Eden.
Antwoord van Checkbook
Hi Destiny,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved fast as well.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Do Not Use this company
Customer support is awful. I had a recurring payment of $2500 set up to pay a contractor of mine and then we terminated the recurring payment and it still processed a payment after the termination. First, customer support couldn't understand the issue I was having. Second, I am out $2500 and I can't get them to respond and help solve the problem. I have left repeated messages for them and they just won't pay attention to it. They won't talk to me on the phone so all I can do is email support or open a chat window online which they are slow to respond to. This has been going on for almost two months now and they haven't even begun to address the problem.
18 juli 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Mike,
My name is Eden and I'm a member of the Customer Support team. I reviewed your Checkbook account and I can confirm that there is no active recurring payments that we would be able to cancel.
If you have a payment that needs to be voided, please let us know the check number and amount and we'll be happy to assist you further.
If you have any other questions, contact us at support@checkbook.io.
Best regards,
Eden.
I’ve been waiting for my account to be…
I’ve been waiting for my account to be reactivated for quite some time now, and the delay has been frustrating. While the support team has responded to my queries, there’s been no real resolution or urgency. The process feels slow and disorganized, and I still don’t have access. I expected better service and faster turnaround. I hope Trustpilot improves their support system to provide more transparent and timely updates to users.
1 juli 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Gary,
My name is Eden and I'm a member of the Customer Support team. We regularly review accounts and this process is done for yours and Checkbook's protection. If your account is still not enabled, please contact us by email and we'll look into it right away.
If you have any other questions, contact us at support@checkbook.io.
Best regards,
Eden.
I received immediate and excellent…
I received immediate and excellent customer service from Bianca!! She promptly replied to my numerous emails about my situation. With her help, I was able to resolve my issue:-)
25 juni 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Naida,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved fast as well.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Antwoord van Checkbook
Hi AJ,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved fast as well.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Customer service is non existent
Customer service is non existent. I can’t use this virtual card ANYWHERE AT ALL. denied denied. Even walmart I want my money wyd
12 juni 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Johnny,
My name is Eden and I'm a member of the Support team. Thank you for your feedback.
I looked into your virtual card and I see that the funds that were loaded on it have been spent. I have not seen any declined transactions from Walmart. However, the transactions that were declined were to PayPal. Our support team has explained in the chat conversation that unfortunately, it's not possible to send funds to PayPal from a virtual card.
If you have any other questions in regards to your virtual card, please contact us at support@checkbook.io and we're happy to assist you further.
Best regards,
Eden.
Very helpful and patient
Roanne assisted me and was very helpful, kind, and quick with resolving my issue. It was solved within about 3 messages and a day or two. Thank you.
10 juni 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Nora,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved fast as well.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Communication was clear and quick yet…
Communication was clear and quick yet again. I'm so pleased with the entire transaction from A to Z. Quick and easy payment!
22 mei 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Michael,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and all was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Antwoord van Checkbook
Hi Corina,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and all was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Do not use this company
Do not use this company. Every time I have to be paid by them it is a process to get my funds. With them even confirming bank account and with this they are able to get deposited in and out of my account but when it comes to my check no go. Then instead of finding a way to paye they just suspend my account. Honestly if your a employer please pay threw someone else.
16 mei 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Tina,
Thank you for sharing your thoughts with us. We have successfully processed all of your payments that you have received since 2019.
The last payment you received in March 2025 failed due to R04 - Invalid account number used. You have received a payment failure notification email on this, which has also outlined the ways to resolve this so you can receive your funds.
Please check your email or contact the sender directly so they can reissue your payment. This is Checkbook, a payment processing company. We process payments, we don't issue them.
If you have any other questions in regards to your payments, please contact us at support@checkbook.io.
Best regards,
Eden.
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