Checkbook IO is allowing someone to fraudulently connect to my bank account and said they won't be able to help me until I know the scammers email address.... The fraudster didn't share that informati... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Lin... Toon meer
Bedrijf heeft geantwoord
Cannot reach customer service. No answers to chat; every time I've phoned, I get voicemail. Also, after they receive $$ from my employer, they hold it for several days before passing to me. Not... Toon meer
Bedrijf heeft geantwoord
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contactgegevens
Verenigde Staten
- checkbook.io
3,2
Gemiddeld
194 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I encountered a payment issue but
I encountered a payment issue but, the staff was very prompt in responding and took care of it right away, 5 stars.
20 april 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Brittany,
My name is Eden and I'm a member of the Support team. Thank you for the amazing review! We are happy to hear that your issue was resolved quickly.
If you have any other questions, please reach out again at support@checkbook.io.
Best regards,
Eden.
Problem resolved very quickly.
22 april 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Richard,
My name is Eden and I'm a member of the Support team. Thank you for the amazing review! We are so happy that you got your problem resolved quickly. That's the way we like it.
If you have any other questions, please reach out to us at support@checkbook.io.
Best regards,
Eden.
Fast resolution to my issue
Fast resolution to my issue of not being able to accept checks.
23 april 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Gio,
My name is Eden and I'm a member of the Support team. Thank you for your great review! We are happy to hear that your issue was resolved quickly.
If you have any other questions, please reach out to us at support@checkbook.io.
Thank you.
Best regards,
Eden.
Very helpful
23 april 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Monroe,
My name is Eden and I'm a member of the Support team. Thank you for the great feedback! I'm happy that our team assisted you quickly and resolved your issue.
If you have any questions, please contact us at support@checkbook.io.
Best regards,
Eden.
I've had several vendors needing…
I've had several vendors needing assistance with payments due to errors on their part. Checkbook.io has been very responsive and very quick in resolving the issues both for the payee and the payor.
23 april 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Lisa,
my name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you got all the necessary help and information you needed.
If we can assist you with anything else, please contact us at support@checkbook.io.
Best regards,
Eden.
Find something more efficient
I'd go into detail however simply put, use another transacting system. I still haven't received payment and my bank doesn't have anything pending. You're better off sending crypto. I'm curious to see if I get a response to this quicker than the support online seeing as the phones are never answered. I have the phone records and emails to prove it. If by some miracle I receive payment today or in the next few days I'll update this post to payment received and give credit to this company but as of current, no check has been deposited.
16 april 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Ervin,
My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. I looked into this and I see that you have contacted us 3 times but didn't provide any additional detail about the issue and so our team members have closed the tickets.
I see that you are waiting for a payment. We do have this payment in our system and it is currently on hold by our processing bank as they need additional information. We have already contacted the sender for more information who should have reached out to you yesterday. Once we receive information from the sender, our processing bank will be able to release the payment.
If you have any other question on this, do contact us at support@checkbook.io and please make sure to provide us as much detail as possible so we can start investigating.
Regards,
Eden.
Horrible setup. Do not waste your time with them !
Would dare not recommend to any serious business. I think the website is run by people doing a part time job. It takes weeks to get anything resolved if it would ever be resolved. I found this a cheap way to send invoices but i've never even been able to send any invoices as the only payment for less then $5 i sent once counted as all my monthly limit. Its such a bad experience with these guys.
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The fact that they only reply once a day if they ever reply to your request is the most horrible experience any one should face with a business.
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Note that its been 5 days and they have still not replied to fix the complaint.
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I've had to request my account be deleted as they have not responded after weeks. Not worth your time. Do not signup !
16 maart 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Tyrone,
My name is Eden and I'm a member of the Support team. Thank you for your feedback. You submitted a limit increase request to Checkbook on 4/1/2025. We contacted you on 4/3/2025 informing you what was needed in order to be able to approve your limit increase request. You have provided us with different documents on 4/4/2025.
We understand the frustration with the process, but ultimately this process is done for yours and Checkbook's protection. Once you provide us the requested documents we will be happy to review them again along with your limit increase request.
If you have any questions or if we can do anything for you please let us know.
Best regards,
Eden.
I had awesome customer service
I had awesome customer service ! Quick and helpful def recommended
4 april 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Matthew,
My name is Eden and I'm a member of the Support team. Thank you for your feedback and your review! We are happy that you had a great experience with Checkbook and your issue was resolved quickly.
If you have any other questions or if we can assist you in any other way, please let us know at support@checkbook.io.
Best regards,
Eden.
Representatives were very professional…
Representatives were very professional and responded in a timely manner. However, the funds were not very timely.
27 maart 2025
Review zonder uitnodiging
Antwoord van Checkbook
HI Pat,
thank you for your feedback and your review! We are happy that you had a great experience with Checkbook and your issue was resolved quickly.
If you have any other questions or if we can assist you in any other way, please let us know at support@checkbook.io.
Best regards,
Eden.
Cannot Verify Checks
Horrible experience they cannot verify the checks they have made with citi bank due to this citi bank has my funds on hold they are advising checkbook to reclaim the funds but they refuse so my money is stuck due to suspicious of fraud way to go checkbook
Maybe hire someone to answer the verification phone
23 maart 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Chris,
Thank you for your feedback. We have received your many requests and we have called your bank multiple times to verify this check with them. We do not have your funds.
If Citi Bank is not releasing your funds, please contact them directly as this is not within our control anymore. We have processed the payment as we were instructed and have even verified it with your bank.
If you have any further questions, please contact us and open 1 ticket and we will get back to you and assist you.
Best regards,
Eden.
I had some questions this being my…
I had some questions this being my first time to use this product and the customer service was very good and helpful.
17 maart 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Dawn,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great feedback. We are happy that your issue was resolved quickly.
If you have any other questions, please do not hesitate to contact us at support@checkbook.io.
Best regards,
Eden.
Terrible product and terrible Support
The support is beyond terrible. It is only email, they do have chat on their website, but nobody answers. It can takes weeks to get any response and the responses read like they are answering someone else's questions. The product is not customer friendly and definitely not business friendly. I would not recommend it to anyone.
4 februari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Chris,
my name is Eden and I'm a member of the Support team. Thank you for sharing your experience and feedback with us. I apologize for the delays in responses. Many times our team needs to investigate internally and it can take time.
If you have any other questions, please contact us anytime at support@checkbook.io.
Best regards,
Eden.
Response is terrible
Response is terrible. U can not talk to a person. U get emails asking the same questions I have already answered. They tell u keep looking for the email with link to deposit, I never received email. They said will pass on to someone else, who will ask n say the some thing. I have been getting check since 2020. But in Jan for the past 2 or 3 years the deposit email stop coming. I chat n email with them asking them to fix the problem, And i keep asking. It is now Feb 28, I am still asking for checks/money from Jan.
27 februari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hello Ms. Tyson,
Thank you for sharing your feedback here. You have been sent 378 payments through Checkbook over the past 3+ years, and unfortunately your email address bounces back emails that are sent on a consistent basis. We have asked you to please ask your payment sender to use an alternative email address with a more consistent domain that will not encounter these rejections. Checkbook sends hundreds of thousands of emails each month and we do not have a user that has the same level of undeliverability as we do with your email. A new, updated email address will go far for your payment receiving experience. If you ever have any questions or if we can do anything for you we will be here to assist you at support@checkbook.io
Warm regards,
John Corotis
Concerns about an electronic deposit
I had concerns about an electronic deposit of a check related to a lawsuit settlement. I reached out for help, and Giovanni took my information and escalated my question. Rose responded a week later with some needed information and, with that information, I was able to confirm the deposit. I apologized for adding to the confusion, and Rose very graciously responded. I appreciate the attention I got from Rose and Giovanni, and thank them for resolving my concerns.
25 februari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi there
thank you for the great feedback. We are happy that your issue was resolved quickly.
If you have any other questions, please do not hesitate to contact us at support@checkbook.io.
Best regards,
Eden.
I was having frustrating issues getting…
I was having frustrating issues getting the payment to my account. Then
Bianca Cayetano reached out and eventually solved my problem. She is absolutely professional.
20 februari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Clarence,
thank you for the great feedback. We are happy that your issue was resolved quickly.
If you have any other questions, please do not hesitate to contact us at support@checkbook.io.
Best regards,
Eden.
Top Notch Support
Ronan quickly and accurately correct an issue I was having. Couldn't have asked for anything Better
19 februari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Thank you, Scott! We appreciate the kind words, and thank you for working with Checkbook.
Warm regards,
John Corotis
Checkbook.io is a TERRIBLE Business!!
Checkbook.io is a TERRIBLE Business!! It is so unfortunate that they are integrated in Doorloop's Software. Knowing myself, I never would go out of my way to write a review but i'm so dissatisfied with their service and professionalism. Communication is the arch of a good business and they show little to none. From their support chat in app to their email support.checkbook.io. Needing to request a limit increase, i've submitted multiple Bank Statements and Photos of myself holding an I'd. I started my account back in December and we are now coming to the end of February. They've manage to tell me this month that my bank statements address doesn't match my business address. With do details on how to fix this, I responded with my Bank Statements are my home address where my account was set up and Business address is my Office location. As of now I'm not sure what to do next, and honestly this has put a halt to my business. After speaking with Doorloop's service reps they are not happy with Checkbooks services either.
18 februari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hello Brent,
You submitted a limit increase request to Checkbook on 2/3/2025 at 3:37 pm pst. We contacted you on 2/4/2025 at 6:34 am pst informing you why we were unable to verify your account and what was needed in order to be able to verify your business and approve your limit increase request.
We communicated with you until 2/10/2025 where you ultimately did not respond back to Checkbook. On 2/18/2025 you made the needed adjustments and contacted Checkbook at 7:33 am pst asking for a review. At 10:16 am pst this review was created.
We did provide details on what was needed for your account to be verified. You accomplished this today on 2/18/2025, notified Checkbook, and we subsequently approved your limit increase request.
We understand the frustration with not having access to your account, but ultimately this process is done for yours and Checkbook's protection. Once you completed the request and notified Checkbook we were able to proceed.
If you have any questions or if we can do anything for you please let us know.
Warm regards,
Antwoord van Checkbook
Hi Richard,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. We're happy that you enjoy using our services.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
Checkbook.io has been a huge…
Checkbook.io has been a huge disappointment. They NEVER get back to you. I am about to cancel my property management software because of Checkbook. There is no common sense. How do you limit an outgoing payment to 2k per day when the rent collected was over 5k?!! Unfortunately my software integrates with Checkbook to make payments. So far customer NO service. It is 2/7 and I have been trying to resolve this issue since the third week in Jan. So bad!
7 februari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Mia,
Thank you for your feedback. The default sending limit is $2,000 / day. If you wish to increase these limits, you are able to do so through the dashboard by submitting a request there with the amounts that you need for your business.
If you have any other questions on this or would like to know about the status of your limit increase request, email us at support@checkbook.io.
Best regards,
Eden.
A payments company that has no humans to speak with?
How can you trust or rely upon a financial services / payments company that 1) has no phone number to speak with actual humans (their 1-800 number is a message that directs you to EMAIL someone)... and 2) requires you to wait 3 HOURS! just to text CHAT with someone on the web. And I'm supposed to trust them to save my bank account number?
2 februari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hello Brian,
Thank you for sharing your feedback here. We are here to assist you, we just need to know the email address that your payment was sent to, or any details about your payment. Please send an email to support@checkbook.io with this information and we will be able to assist you.
Warm regards,
John Corotis
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