Checkbook IO is allowing someone to fraudulently connect to my bank account and said they won't be able to help me until I know the scammers email address.... The fraudster didn't share that informati... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Lin... Toon meer
Bedrijf heeft geantwoord
Cannot reach customer service. No answers to chat; every time I've phoned, I get voicemail. Also, after they receive $$ from my employer, they hold it for several days before passing to me. Not... Toon meer
Bedrijf heeft geantwoord
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contactgegevens
Verenigde Staten
- checkbook.io
3,2
Gemiddeld
194 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great system
Great system, direct transfer to your bank account without any charges, way better than Paypal that charges fees.
27 januari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi there,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. We're happy that you enjoy using our services.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
This company is fraudulent and a scam
This company is fraudulent and a scam, and they do not answer the phone. I received two checks through email from America PAC for the Elon Musk petition referral program. Checkbook.io sent the checks.
I deposited the checks via mobile deposit and my bank flagged the checks and shut my account down saying the checks were fraudulent. When I tried to dispute this matter and explained that they are not fraud, Wells Fargo told me they require verification from Checkbook.io to prove the checks were legitimate. I sent over 30 detailed emails as well as attempted to call them. When you call them, it says “no support agents are available. Leave your number and email and someone will get back to you” and nobody ever calls you.
All I needed them to do was call from a verified phone number and tell my bank the checks were legitimate. They couldn’t even do that.
What financial business does not operate using the phone? It makes no sense.
When I finally do get an email back, it isn’t helpful at all, and my support inquiry is closed and marked completed.
My bank is closing my account on 2/4/25 if I can’t get the checks verified by then. My funds are being held by bank, and I will have to have my long awaited checks recalled and then re-issued if I can’t get this done.
24 januari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hello,
The United States of America Inc. sent Mr. Richter two checks through Checkbook. Mr. Richter deposited his checks into his bank account and he reported that his bank initially did not accept the checks. Mr. Richter then endorsed the checks to his girlfriend and reattempted to mobile deposit them. Mr. Richter’s bank then put a freeze on his bank account and communicated to him they were closing his account and would be sending him a cashier’s check for the funds in his account. Checkbook does not know what other activity has occurred on Mr. Richter’s bank account that would cause his bank to be suspicious of his account.
Mr. Richter initially contacted Checkbook on January 21, 2025 at 3:38 pm pst and Checkbook’s initial response was on January 22, 2025 at 10:53 am. We have been in communication with Mr. Richter since then. Checkbook has also called Mr. Richter’s bank at his request and verified the checks which allowed Mr. Richter to proceed with possibly reinstating his account.
The claims from Mr. Richter that Checkbook has not communicated with him are untrue. At this time these two checks have successfully settled and Mr. Richter’s bank has the funds which they will release to him as they proceed with the verification process. I have personally emailed with Mr. Richter to discuss this situation and resolution. If there is anything else we can do to assist please do not hesitate to let us know at support@checkbook.io
Warm regards,
John Corotis
Find another system
System is not intuitive, payments take ages to validate and support is non-existent.
30 januari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Jonathan,
Thank you for taking the time to share your feedback here. I see that you have multiple tickets with our support team and that all of our team members have been responding to your questions promptly and all of your concerns have been resolved.
If you ever have any other questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at support@checkbook.io and we will be here to assist you.
Best regards,
Eden.
Giovani replied within 20 minutes of an…
Giovani replied within 20 minutes of an email inquiry. Impressed!
21 januari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Kevin,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. It's great to hear that our team was able to assist you quickly and effectively!
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
Ach electronic payment submitted to…
Ach electronic payment submitted to known bank account from approved bank account
Sent as a snail mail paper check and took over 7 days.
Tried multiple days/times to get help through chat - nothing but endless loop of chat bot responses no matter what I typed.
Tried to call and just got instructions for how to send an email.
The ACH was SUPPOSED to take 2 days, but took 7. Bill was late. Late fee incurred. Nothing I could do since I was stuck in the "processing" Loop
20 januari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Allison,
Thank you for taking time to share your feedback with us. Standard ACH takes 4 business days to process. Your payment was created Wednesday, January 15th and started processing that evening. Since Monday, January 20th was a bank holiday due to Martin Luther King Jr. day, your funds will deposit on 1/22/25.
If you have any other questions or if we can do anything for you, please email us at support@checkbook.io and we'll be happy to assist you further.
Best regards,
Eden.
Absolute Worst Customer Service
Absolute worst Customer Service. It took them a week to respond to a question I had submitted through their chat box after selecting to speak to a live agent. A couple of weeks later I had another question and it has yet to be answered. The only reason we have not dropped them is because it is integrated with another software program we use. We may have to drop both soon if this doesn't improve.
Update on 1-27-2025 - The support message I sent on 1-9-2025 & again on 1-10-2025 still has not been answered or even acknowledged. The automated chat says:
"We're offline. Check back later or leave your email to be notified when an agent responds."
I left my email then the chat says: "You'll get an email when an agent replies to your request"
I have not had a response as of today 1-27-2025.
8 januari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Dear Juan,
Thank you for taking the time to share your feedback here.
We also appreciate your patience while we corresponded. I apologize for the delay you have experienced.
If you ever have any questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at support@checkbook.io and we will be here to assist you.
Warm regards,
Eden.
It took me no less than 10 emails…
It took me no less than 10 emails back-and-forth, with unclear instruction provided to get resolution. The dashboard is very unclear on how to self service any action. The fact that there is no 800 number to call is very frustrating. The only bright spot was that my helpful emails were responded to very quickly. I would not recommend this service.
7 januari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Dear Amy,
Thank you for taking the time to share your feedback here.
We also appreciate your patience while we corresponded. I apologize for the delay you have experienced.
If you ever have any questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at support@checkbook.io and we will be here to assist you.
Warm regards,
Eden.
Checkbook quickly took charge
Checkbook quickly took charge, when I had a problem with a deposit. In no time another payment was issued and went directly into my account!
Thank you, Checkbook for being a reliable, dependable company!!!
3 januari 2025
Review zonder uitnodiging
Antwoord van Checkbook
Hi Melissa,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. It's great to hear that our team was able to assist you quickly and effectively!
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
Completely inadequate support service!
Completely inadequate support service!
If you do not want to lose your clients, nerves and time then do not think about using this service!
I’m waiting for the answer already 10th day!
mind you
23 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Dear Lilian,
Thank you for taking the time to share your feedback here.
We also appreciate your patience while we corresponded during the verification process. It is important that we complete the verification process entirely in order to ensure Checkbook’s and your financial safety. Unfortunately we were unable to successfully complete the verification process for you so your account will remain disabled for this time.
If you ever have any questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at support@checkbook.io and we will be here to assist you.
Warm regards,
Eden.
Help with payment
Due to an error on my part, I was unable to receive payment for Notary Services I provided in December 2024. The support team provided several options, all of which I did. I am still waiting for a new payment but the Checkbook support team did a thorough job of helping me. The typically responded within 24 hours of each of my emails.
30 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Pelvia,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. It's great to hear that our team was able to assist you quickly and effectively!
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
Provided easy, responsive resolution
Provided easy, responsive solution to my inquiry. Bianca was able to answer my questions and provide me with the guidance I needed.
31 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Reamie,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. We are happy that your problem was resolved quickly and effectively.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
I keyed in my banking information wrong…
I keyed in my banking information wrong and everyone here helped me get all of it straightened out. Excellent customer service. Thank you again.
31 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Sherri,
My name is Eden and I'm a member of the Customer Support team. Thank you for taking the time to write a review. We are happy that everything was resolved promptly.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Hi Thanks to Ronan
Hi, thanks to Ronan for providing me with the information I needed. It turns out I need to call my sender. Happy holidays, everyone!
31 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Amiel,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. It's great that all was resolved quickly.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
Issue settled
I have had an issue for awhile about getting mileage reimbursement from my old job. I have been back and forth between checkbook and the company and not much came from it at first. Finally it got resolved and I got my money after 6 months of waiting. Rose was very helpful, patient and kind with my situation and frustrations that I had. I do appreciate it finally getting settled and that I was lucky to get people who knew what to do. Thank yall so much!
10 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Kaitlyn,
My name is Eden and I'm a member of the Customer Support team. Thank you for your great review. We are happy to hear that your issue was resolved.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Just had a great experience with Hannah…
Just had a great experience with Hannah and her colleagues assisting us with a small “glitch” that we had to overcome. All is good now, so I can truly say their assistance was greatly appreciated!
27 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Peter,
My name is Eden and I'm a member of the Customer Support team. Thank you for taking the time to write a review. We are happy to hear that everything was resolved promptly.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Prompt Service to an Inquiry
I was responded to promptly about my concerns on the steps to transfer my e-check. My Internet was spotty, so not all of the pages were loading properly, and I had to wait until the connection was better to complete the process. The ACH deposit was successful afterward.
17 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Lorri,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. We are happy to hear that all was resolved promptly.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
If I had known this is the type of…
If I had known this is the type of company your are running I would stay a million miles away. I activated my account and verified my bank and sent my payment not only have you suspended my account you also never process the transaction. Getting help for you is a crazy wait time. Now my landlord is acting up because the money did not show in her account this morning. Listen to me Delete my account and all information that you have for me. I no longer wish to use your service. I give your service 0 out of 100. Your customers service is crap and your company is carp as well. I advise everybody to stay far from a company like this. Don’t trust these people with your money. I will never send my bank statement or my identification to a company like your never.
18 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Dear Mary Perez,
Thank you for taking the time to share your feedback here.
We also appreciate your patience while we corresponded during the verification process. It is important that we complete the verification process entirely in order to ensure Checkbook’s and your financial safety.
Ultimately you were not willing to share the documentation needed to complete the verification process, which is why your transaction was unable to process.
If you ever have any questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at support@checkbook.io and we will be here to assist you.
Warm regards,
John Corotis
Director of Customer Support at Checkbook
Their good with helping solve problems
Their good with helping solve problems
2 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Nicole,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. We are happy to hear that all was resolved quickly.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
I was helped by Hannah De Guzman and…
I was helped by Hannah De Guzman and she did absolutely everything to help me out and took her time reaching out to me. I really appreciated the customer service.
5 december 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Vera,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. It was a pleasure that we were able to assist you.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Great customer service
Great customer service! Bianca is a superstar!
20 november 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi there,
My name is Eden and I'm a member of the Customer Support team. Thank you for taking the time and write a review! It was a pleasure to assist you.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
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