Checkbook IO is allowing someone to fraudulently connect to my bank account and said they won't be able to help me until I know the scammers email address.... The fraudster didn't share that informati... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Lin... Toon meer
Bedrijf heeft geantwoord
Cannot reach customer service. No answers to chat; every time I've phoned, I get voicemail. Also, after they receive $$ from my employer, they hold it for several days before passing to me. Not... Toon meer
Bedrijf heeft geantwoord
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contactgegevens
Verenigde Staten
- checkbook.io
3,2
Gemiddeld
194 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great Services
6 november 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Alexandru,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review and for being a loyal customer! We appreciate that you are happy with our services as we take pride in serving our customers.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Customer Service is Nonexistent. They are disorganized.
I created an account to switch to this service from Quickbooks and tried to send out payments to my team on October 14th. Instead of the system saying they need more documentation, it allowed me to send out payments. The team messaged me saying they hadn’t received their payments. I tried to log in and it said my account was disabled. I then gave them all the information they asked for. I followed up a few days later. They asked for the same information for the second time that I had already provided. I asked them to cancel the payments so I could at least pay my team. They asked me more questions but did not give me an eta on when I could expect the account to be active again. They also didn’t cancel like I asked. I’ve asked them nearly everyday for help and they have continued to ignore my requests for cancellation and take 2-4 days to get back to me. It is now the first of November and I still have not been able to pay my team. The lack of customer service and support for this system is really concerning and frustrating.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hello customer,
My name is John Corotis and I am the Head of Support at Checkbook. Thank you for taking the time to share your feedback.
Anytime a Checkbook account is disabled it is done so for your protection as well as Checkbook's. It is important that we verify the activity on Checkbook as legitimate. If you plan to send payments through Checkbook it is recommended to submit a limit increase request. We will request the contact information through this review so we can reach out to you to ensure everything has been handled appropriately.
If you have any questions or if we can ever do anything for you please do not hesitate to contact us at support@checkbook.io
Warm regards,
Couldn’t access the check they provided…
Couldn’t access the check they provided information on how to do so I got it and everything is fine thank you
29 oktober 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Johna,
My name is Eden and I'm a member of the Customer Support team. Thank you so much for your review! We're happy that your question has been answered quickly and you received your funds.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
I sent $72 about 4 weeks ago to another…
I sent $72 about 4 weeks ago to another checking account. I have not received it yet. All they seem to do is make excuses. It's on hold or stuck in process or was sent to the wrong account. I am tired of the run-around. I requested a physical check, or an immediate deposit resolution. Seems like Customer Service is non-existent. I requested resolution and close my account. Scam!
5 oktober 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Edward,
My name is Eden and I'm a member of the Customer Support team. I have looked into this and I see that our team has been working on this diligently and in a timely manner. Currently, we are waiting for a couple of documents from you so we can process this payment. Please get back to us, you are welcome to address it to me. Once we receive the documents, I'll make sure to process this quickly.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Missing payment found.
I could not find a payment that supposedly went to my account. The number that I could see at the the time did not look familiar, infact I had a comply different number. I kept going back and forth with Hannah who informed me I was the person who could see the account number through the app. I finally figured out how to get the account number and bank. Anyway, long story short, the deposit was there and the account was correct. I had to apologize due to my own error. Thank you for your support.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Cheryl,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review! It's great that your issue was resolved by our team quickly and efficiently.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Slower payments than an old school check
I received a payment from a vendor via Checkbook.io. 7 days later and I am still waiting for the payment to hit my account. A paper check would have been faster and more convenient. I could have just used my bank's app to deposit the check and the funds would have been credited to my account in seconds. Checkbook.io is more of a problem than a solution.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hello David,
My name is John Corotis and I am the Head of Support at Checkbook. Thank you for taking the time to share your feedback.
I see your payment credited to your bank account earlier today, which means you will see your funds in your bank account by tomorrow. The other payment option your payment sender made available was to have a check mailed. Before you chose to deposit your payment via ACH we show the date you should see your funds (by October 16, 2024) and it is also shown on your payment recipient page located in your payment email.
Ultimately payment senders have control over the payment options used. ACH will take 4 business days, but there are instant payment options available as well.
If you have any questions or if we can ever do anything for you please do not hesitate to contact us at support@checkbook.io
Warm regards,
Horrible customer service and errors in the system
Horrible customer service. My funds were never deposited into my bank account and I've tried to contact the support team for help and no one is helping me figure out what happened and now I'm being ignored. The fact that you can't even call to speak to someone directly on the phone already is a huge red flag. Hopefully my situation gets resolved and I receive my money but as of right now, I am not impressed at all with this service.
23 september 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hello Peter,
We appreciate you sharing this review. We strive to provide an exceptional payment processing experience. We apologize for the delay that occurred here. f we can do anything for you or if you have any questions please do not hesitate to reach out to us at support@checkbook.io
Warm regards,
Genna T.
There is no one you can talk to, customer service sucks
I have an account with checkbook.io, I run a property management company and send the owners their monthly rent payment through checkbook, but the recipients haven't received their money. It has been 3 days that I have been trying to contact customer service and no one has been able to help me out, there is no customer service phone number I can call. Everything is through the chat room and no one has replied to me for 3 days, I have people calling me and canceling my service. I am losing business.
20 september 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hello Arnold,
We appreciate you sharing this review. We strive to provide an exceptional payment processing experience. We apologize for the delay that occurred here. f we can do anything for you or if you have any questions please do not hesitate to reach out to us at support@checkbook.io
Warm regards,
Genna T.
I am a current customer of Checkbook…
I am a current customer of Checkbook io.My company is HG Property Management. I have emailed Checkbook io support team on an issue where money was pulled from my account but was not deposited to the recipient. neither I or the recipient have the money. Yet the money was removed. I emailed "support" on August 20, 2024. Received an email on 8/21/2024. Stating a team member would get back to me. Another email stating the Backend team is looking into it. Another email (8.21) stating backend team will send a refund. 9.3.2024 still nothing. The inability to talk to anyone over the phone or even correspond in a timely manner is very frustrating. Especially with a large amount of money involved.
I am writing this out for all to know and especially for Checkbook io to step up and get this resolved ASAP. I don't know how a company of this size and working with alot of peoples money does not have a phone number directly to a customer service agent. The one phone number they have tells you to email the support group.
9/6/2024 and still nothing.
I
Best,
Clay
19 augustus 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hello Clay,
We appreciate you sharing this review. We strive to provide an exceptional payment processing experience. There was an error that showed we had refund your payment when we had not. We apologize for the delay that occurred here. Your payment has been refunded. If we can do anything for you or if you have any questions please do not hesitate to reach out to us at support@checkbook.io
Warm regards,
John C.
helped me out!
14 juni 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi there,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review! It's great that your issue was resolved by our team.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Great communication and answer all my…
Great communication and answer all my questions.
28 maart 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Unikk,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review! It's great that your issue was resolved by our team quickly and efficiently.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Possible scam?
A company purchased some items from me and they use Checknook.io as a payment service. The company that I sold goods to issued a payment to me using Checkbook.io. Payment failed to be deposited. I received an email stating the failure and the email gave 2 options to rectify the situation. option 1: verify another bank account which I did, and it was successfully verified through Plaid but checkbook.io gives another error stating this check cannot be deposited. I then used option 2: print the check, I attempted to print and get another error stating this check cannot be printed. I am out the goods that I sold and the company who purchased said goods paid their portion for the goods but checkbook.io has my funds. I've gone around and around trying to either deposit the funds through ACH or print the check all through checkbook.io's service and have had no luck. The company who purchased the goods from me stated they issued payment through checkook.io 3 days ago now. Support has been contacted but still hasn't corrected the error on their part and I still am out my products and my money for said products. I would love for checkbook.io to correct this and provide the service they are in the business of (Handing funds over from one party to another)
24 maart 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Nicole,
My name is Eden and I'm a member of the Customer Support team. We have been assisting you in a timely manner with the payment that has failed. The payment failed and the funds were refunded back to the sender. In this case what you need to do is simply contact the sender and request them to reissue the payment.
We are Checkbook, a payment processing company. We process payments, we don't issue them. If you are having any difficulty with this or need any support do not hesitate to reach out to us at support@checkbook.io and we are happy to continue to assist you.
Kindest regards,
Eden.
This last team member resolved my…
This last team member resolved my issue. It's been a month or more with this issue. This member was the only one to help resolve this matter.
29 februari 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Julie,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review! It's great that your issue was resolved by our team.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Using Checkbook.io has been a great…
Using Checkbook.io has been a great pleasure. I have almost 100 real estate agents in my office and they love the system. It has really been a time saver.
Thanks for all the help.
8 februari 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Bud,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review and thank you for being a loyal customer. We are happy that our service adds value to your team.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you.
Kindest regards,
Eden.
My bank wouldn't accept check I received from Checkbook,Inc
I returned Slim Candy for refund as directed. I wasn't getting any credit on my charge card so I called. They said the time since I ordered was so many months prior that they couldn't credit charge account. They would email a refund check to print & take to Bank. My Bank wouldn't accept the check. (They had never seen anything like this before.) You can call me if have more questions. 651-779-9959.
14 november 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Barb,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. I tried finding your ticket in our system but unfortunately, I couldn't. Later you have reached out to us in response to our request for more information and you provided us with a check number and amount. There was no other communication prior to this review with Checkbook directly thus we were unable to assist you.
In the rare case that a bank doesn't accept a printed check, please advise the bank to give us a call at the phone number listed on the check and we are happy to verify it for them. Since the time of your experience at the bank (Nov 2023) this payment has already expired (beginning of Feb, 2024). In this case, please contact Slim Candy for them to issue a new payment since we process payments, we don't issue them.
In case you have any other questions, please contact us at support@checkbook.io and we'll assist you further.
Best regards,
Eden.
Ronan addressed my problem quickly and…
Ronan addressed my problem quickly and handled it with diligence!
13 februari 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Colleen,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review. We are happy that you were assisted promptly and effectively.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you.
Kindest regards,
Eden.
Checkbook has been a solid partnership…
Checkbook has been a solid partnership for our company, with streamlined automated notfications that go out to each deposit. Our company uses their ACH deposit (essentially our direct deposit vendor) as we send 100 -200 DD's daily. They have a great importing feature, reconciliation feature, and just overall forward thinking, clean UI that appeals to the eyes.
26 januari 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Kris,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review and thank you for being a loyal Checkbook customer all this time. We are happy that you like the different features and functionalities of our software. It is our priority to constantly add new features that add value to the businesses of our customers.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you.
Kindest regards,
Eden.
Support
Anthony Sanchez at checkbook io is always a pleasure to deal with. He is quick to respond and assist with any issues. Their Checkbook IO support team is also quick to respond when I have sent them an email and has helped resolve issues promptly.
22 januari 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Brandi,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review. It is our pleasure that you had a great experience working with our team members.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you.
Kindest regards,
Eden.
An ACH is missing, no customer service
An ACH is missing and there is no way to contact a person to speak when it is absolutely urgent. This company is handling huge transactions with no accountability.
I will be pursuing a complaint to the full ability of our organization.
17 januari 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Ajax,
My name is Eden and I'm a member of the Customer Support team. Your ACH failed for being unable to locate your account. This means the bank account information you entered was incorrect, which is why this transaction failed. When an ACH fails we send you an email telling you why it failed and also giving you an opportunity to re-deposit this payment.
I and several others on our team have been in constant communication with you about this over the past few days. We have also resolved the mistake you created by entering the wrong bank account information for your payment. We have already re-deposited your payment and you have already received the funds to the correct bank account.
While we understand that this is a stressful situation, our team can only process a payment as per instructions the recipient fills out, in this case the wrong bank account information.
If you have any questions and issues again, please reach out to support@checkbook.io and we'll be happy to assist you.
Regards,
Eden T.
CFA Safest way to sell your gun fast.
My experience with cash for arms and checkbook was excellent. Very professional, very helpful in the process. On how to sell my gun. They took care of all of the shipping details and explained in detail the payment process. And yes I got paid in twenty four hours.
4 januari 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Tim,
My name is John and I'm a member of the Customer Support team. Thank you for your review. We're very happy that you had a great experience with our team and our services.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Best regards,
John C.
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