Checkbook IO is allowing someone to fraudulently connect to my bank account and said they won't be able to help me until I know the scammers email address.... The fraudster didn't share that informati... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Lin... Toon meer
Bedrijf heeft geantwoord
Cannot reach customer service. No answers to chat; every time I've phoned, I get voicemail. Also, after they receive $$ from my employer, they hold it for several days before passing to me. Not... Toon meer
Bedrijf heeft geantwoord
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contactgegevens
Verenigde Staten
- checkbook.io
3,2
Gemiddeld
194 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I am really impressed with your team's…
I am really impressed with your team's response time to my challenges with our mutual clients. Thank you for your dedication to solving our concerns.
5 januari 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Teri,
My name is John and I'm a member of the Customer Support team. Thank you for your review and your kind words. We're very happy that your questions were answered quickly and the issue was resolved fast.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Best regards,
John C.
Just incredible customer service
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up with a complicated payment problem and was looking for solution and Checkbook was an absolute fit. Anthony walked me through the entire process, even though this wasn't specifically his department and made sure from start to finish that everything was seamless and just worked. Thank you so much for being a breath of fresh air and here's to much future success
7 december 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Allison,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review and your kind words. We're so happy that you enjoy working with our team and your questions are answered in a timely manner.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
The Checkbook.IO Team Offers Excellent Customer Support
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Line who is closely aligned with the tech team to get any answers we might need. We have worked with them since the early days when their innovative CEO PJ was starting this groundbreaking company! Now they have built an amazing team. Anthony is always super knowledgeable. This year, we have also worked very well with John and Rose!
2 januari 2024
Review zonder uitnodiging
Antwoord van Checkbook
Hi Ben,
My name is Eden and I'm a member of the Customer Support team. Thank you so much for taking the time and writing us such a positive and detailed review. We're happy that you are getting a great service from us.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Rose was very helpful and assisted me…
Rose was very helpful and assisted me to resolve my issue. Glad to get a smooth chat with her and she stayed online till we had resolved my payment matter, so that the payment can be credited to my account via direct deposit
28 december 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Kumud,
My name is Eden and I'm a member of the Customer Support team. Thank you for writing us a review. We're happy that everything was resolved quickly and efficiently.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Help is available!
I had my challenges so I contacted support. Ronan was great. Very patient and clear about what I needed to do. It was my mistake and I was grateful for the help.
21 december 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Susan,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for taking the time and writing us a review. We're happy that everything was resolved quickly and efficiently.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Prompt and concise help that…
Prompt and concise help that successfully troubleshot on their first attempt
20 december 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi there,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're so happy that you got a quick resolution to your request.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
I was pleased with Ronan's patience and…
I was pleased with Ronan's patience and time..the process went well once I was assured by Ronan that the site was secure. I felt a relief to move forward. Thank you again for waiting on me when I needed time to do this.
18 december 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Andrea,
My name is Eden and I'm a member of the Customer Support team. Thank you so much for the great review. It's our aim to make our customers feel valued and taken care of.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Re Rose:
Re Rose:
1. She used very few words to directly addressed each problem, which results in less confusion
2. Her follow-up was constant, which keeps one from feeling "abandoned" and, therefore, moving on. How is it that so many businesses do not get this?
12 december 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Cat,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're so happy that you had a great experience with our team.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Persistence pays off
I was finally able to get my refund after emailing the IT division. They were able to finally get me a digital refund check & I took it to my bank today. I did not get any help from two different calls to customer service first.
11 december 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Allen,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the review and the feedback. We're happy that we were able to get your refund check.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Horrible company
Horrible company. This was from last year, but they popped up again and figured I would prevent someone from choosing this company again. My experience was that you can cancel any time, as it states in their contract. They DO NOT let you cancel and you must contact your bank to cancel. I would get responses back that my representative would reach back out to me, which never did. Responses saying they canceled my services, kept getting charged. The support email was a canned response. I never got anywhere.
Last attempt was to contact the person's cell number that enrolled me for their services and he even said, "i'm sorry, they are horrible and I never even got paid from them. They scammed me too".
Do NOT use them.
11 november 2022
Review zonder uitnodiging
Antwoord van Checkbook
Hi Craig,
My name is Eden and I'm a member of the Customer Support team. Thank you for sharing your experience with us. I have looked in our system and unfortunately, I do not find anyone with your name.
I would love to further assist you and make sure that this is taken care of. Please provide us with the email address associated with your Checkbook account and I can definitely help with this request.
You can also reach out to us by email to support@checkbook.io.
Kind regards,
Eden P.
Worst company ever
I have been working with ppoc for years and never had an issue. Checkbook one day decided to suspend my account without any notice. I didn’t realize until 2 weeks later. And they wanted ppoc to contact them if I ever want to get my account back. But PPOC customer service didn’t understand why my account got suspended and why checkbook need them. They refused to do so but they did resent my payments by PayPal. Checkbook literally suspended my account and stopped my payment when their client didn’t have an issue. The customer service representatives are quite stupid. They can never answer my questions right. I’m asking about something they are telling about something else.
8 november 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi there,
My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. We understand your frustration. There are situations where a recipient’s account could be suspended for any number of reasons. In these situations our goal is to ensure that we are not exposing our clients to any risks before re-enabling the account.
Your account was flagged by our system. In most cases, just like in yours, it’s a simple precaution due to financial regulations and all we need is some additional information. Once you provided the requested information and the sender confirmed we were able to reinstate your account.
We apologize for the inconvenience that this caused you. While this may not have been an ideal experience, I hope you understand our ultimate goal is to ensure the safety and success of our senders and recipients payments.
If you have any questions, or if we can ever do anything for you, please do not hesitate to reach out to us at support@checkbook.io and we will be happy to assist you.
Best regards,
Eden P.
Great customer service
Had some issues with the wrong account number, Rose was super helpful and extremely fast responding to my needs and helping me trouble shoot the problem.
28 september 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Jim,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you got a quick resolution to your request.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
I worked with Frank
I worked with Frank, the customer service representative on Chat. He was very friendly and helpful and helped me to solve my inability to send an invoice even though I completed all the required tasks in order to send an invoice. Thank You Frank! It was a pleasure to work with you!
15 september 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Terri,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you had a great experience with us and that your issue was quickly resolved.
If you have any other questions, please do not hesitate to contact us at support@checkbook.io and we'll be happy to assist you further.
Kind regards,
Genna T.
Frank was a great help!
14 september 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Arden,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for the great review. We're very happy that your issue was resolved quickly and effectively.
If you have any other questions in the future, please contact us at support@checkbook.io.
Kind regards,
Genna T.
I got a quick response from a live…
I got a quick response from a live agent for a limit increase.
29 augustus 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Jimmy,
My name is Genna and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you got a quick resolution to your request.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Genna T.
Inconsistent direct checks
Note: Nice try but deflection and lack of accountability don’t look good on your company……after my post Checkbook IO attempted to have my review removed. Didn’t work guys. If only you were as fast with them direct check errors.
Do not use them for large direct check bundles. They seem to have a issue with this feature.
I work for the university I am mentioning. I fully understand how deposits work. When it time for checkbook io to issue refunds on behalf on my college they have issues. My review is not the first to comment on this inconsistency.
Is it intentional holding of the money? Let’s hope not. At best it’s a technical issue that has Persisted at least over the last year without any real changes on the end of checkbook io.
We have several thousand students who are very upset because they depend on that money to get by.
( they also assured accounting the issues would be fixed yesterday and was not)
My university uses them as a way to deposit student refunds. This is the second time in a month these payments where not sent out properly. It’s very frustrating as the accounts department at the college and the team here seem to take several days to weeks to sort it out.
In response to the response to my review. Of course you don’t dictate when my college sends out payment. However as they use your service the responsibility of successfully issuing these payment falls on your company and software. 20,000 student plus have been repeatedly delayed in receiving payments issued via the digital check. I have communications from my school explaining the issues. Deflection does look good on a corporation.
23 augustus 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hello Tawnie,
My name is Genna and I'm a member of the Customer Support team here at Checkbook. Thank you for taking the time to share your feedback with us.
While I completely understand your frustration in this situation, we do not decide when payments are sent to students. As soon as your payment sender issues a payment it is processed immediately. If you are having any difficulty with a payment, please email us at support@checkbook.io and we will be happy to guide you on the best course of action to deposit your payment. Or, If you are on the deposit screen of your payment, there is a blue chat icon in the bottom right hand corner that you can use to chat with a live Checkbook Support Agent Monday through Friday, 8am to 8pm est. They will be able to guide you on how to deposit your payment if you are experiencing any difficulty.
Kind regards,
Genna T.
View my past payments
I was having trouble viewing my past payments. Rose was so kind to help me and showed me how to view them. Thank you for all your time and help.
R. Rodriguez
23 augustus 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Rafi,
My name is Genna and I'm a member of the Customer Support team. Thank you for taking the time and sharing your feedback with us. We appreciate it and happy that you had a great experience.
If you have any other questions in the future, please do not hesitate to reach out to us at support@checkbook.io.
Kind regards,
Genna T.
If I could give this company a zero
If I could give this company a zero, I would. I rented a week of vacation through Redweek.com and checkbook.io is the company they use to distribute payments. They deposited my money into the wrong account at the wrong bank. Almost $3000 gone. Communication with checkbook.io has been atrocious. There is no one to actually speak to. They say they don't have that capability yet. What kind of business is this. They said they sent a Letter of Intent to the bank where my money was deposited. When I asked for the content of the letter, I was told that they can't provide that information unless it is the insurance company for the person who was defrauded. It has been a month and a half and I am still waiting for a resolution to my situation. They also said they were not allowed to give me their physical address. It's in San Mateo, CA, by the way. I found it on the web. Why can't they give me a physical address? This is all very shady to me. If they resolve my issue, I will certainly give them credit, but so far I don't have much confidence in this company. I would not recommend using them.
7 augustus 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Robert,
My name is Genna and I’m a member of the Customer Support team. Thank you for taking the time to leave us a review.
In regards to this situation your account was compromised by factors outside of Checkbook. While we offer MFA, you must enable it. As a payment processor, we may not take responsibility for security breaches on the recipient side, especially when they are preventable by enabling certain security controls we offer.
Regarding the funds being sent to the wrong bank account, we transfer funds to the bank account that is added by the recipient, i.e. we follow instructions. It’s the account holder's responsibility to keep their account secure. In this case, since the breach was not on our side, we processed the payment per the instructions provided. We may not take responsibility if somebody on your side adds the wrong bank account.
We have gone above and beyond working with you and your bank responding in a timely manner by multiple members of our team, and attempting to locate the funds.
If you have any other questions on this, please feel free to contact us at support@checkbook.io and we’ll be happy to assist you further.
Best regards,
Genna T.
I think it's really good and helpful
I think it's really good and helpful, but I think they charge way too much for sending payments $1/per check is kind of crazy if you think of it. $.50 would be more reasonable for those of us that are sending over $50,000+ in a given month. If they lessened the expense I would give 5 stars. Also people seem to have trouble sometimes with depositing. Some form of support for those people would be very helpful that is easy for them to find.
25 juli 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi Mickayla,
My name is Genna and I'm a member of the Customer Support team. Thank you for your feedback. One of our sales reps will reach out to you to provide you more information about the available plans and pricing.
In regards to support, you and your recipients can reach us through live chat or through email at support@checkbook.io. Feel free to contact us if you have any other questions.
Kind regards,
Genna T.
Frank,
Frank,
Made my overall experience great because he went over and beyond to correct an issue that seemed accomplishable at the time.
21 juli 2023
Review zonder uitnodiging
Antwoord van Checkbook
Hi JJ,
My name is Genna and I'm a member of the Customer Support team. Thank you for taking the time to write a review. We are happy that you had a great experience!
If you have any other questions, please do not hesitate to contact us at support@checkbook.io.
Kind regards,
Genna T.
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